{"product_id":"working-with-problem-faculty-isbn-9781118242384","title":"Working with Problem Faculty","description":"\u003cp\u003e\u003cb\u003eWorking with Problem Faculty\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. \u003ci\u003eWorking with Problem Faculty\u003c\/i\u003e outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by\u003c\/p\u003e \u003cul\u003e \u003cli\u003eClarifying values and expectations\u003c\/li\u003e \u003cli\u003eFollowing policy\u003c\/li\u003e \u003cli\u003eBuilding trust with colleagues\u003c\/li\u003e \u003cli\u003eEvaluating yourself and your perceptions\u003c\/li\u003e \u003cli\u003eListening\u003c\/li\u003e \u003cli\u003eTaking appropriate action\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eBy following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness.\u003c\/p\u003e \u003cp\u003e\"Anyone seeking practical help in dealing with difficult people will appreciate this book. Using relevant examples, Crookston describes a six-step process for managing people who might appear to be unmanageable.\"\u003cbr\u003e —\u003cb\u003eMary Lou Higgerson\u003c\/b\u003e, vice president for academic affairs emeritus, Baldwin Wallace University\u003c\/p\u003e \u003cp\u003e\"Crookston has done his homework. After careful research and decades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidable challenge all leaders face. And best of all, he doesn't just advise on how to act when things go wrong, he gives proactive guidance to ensure that things go right.\"\u003cbr\u003e —\u003cb\u003eJoseph Grenny\u003c\/b\u003e, \u003ci\u003eNew York Times\u003c\/i\u003e bestselling coauthor of \u003ci\u003eChange Anything\u003c\/i\u003e and \u003ci\u003eCrucial Conversations: Tools for Talking When Stakes are High\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eProblem Faculty: The Number One Concern of America’s Academic Chairs 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One The Six Steps\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Step 1: Clarify Values and Expectations 11\u003c\/p\u003e \u003cp\u003e2. Step 2: Follow Policy 27\u003c\/p\u003e \u003cp\u003e3. Step 3: Build Trust with Colleagues 37\u003c\/p\u003e \u003cp\u003e4. Step 4: Evaluate Yourself and Your Perceptions 53\u003c\/p\u003e \u003cp\u003e5. Step 5: Listen 69\u003c\/p\u003e \u003cp\u003e6. Step 6: Take Effective Action 87\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two Tough Questions\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7. What About the Chronic Poor Performer? 113\u003c\/p\u003e \u003cp\u003e8. What About the Passive-Aggressive Colleague? 121\u003c\/p\u003e \u003cp\u003e9. What About Bullies? 131\u003c\/p\u003e \u003cp\u003e10. What About the Problem Characters Who Emerge During Times of Change? 149\u003c\/p\u003e \u003cp\u003e11. What About the Psychologically Impaired? 163\u003cbr\u003e \u003ci\u003eCarolyn Oxenford and Sally Kuhlenschmidt\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eConclusion 191\u003c\/p\u003e \u003cp\u003eAppendix A Sample Vision and Mission Statement 193\u003c\/p\u003e \u003cp\u003eAppendix B Sample No-Bullying Policy 199\u003c\/p\u003e \u003cp\u003eAppendix C Faculty Behaviors That May Suggest a Mental Health Problem 203\u003c\/p\u003e \u003cp\u003eAcknowledgments 211\u003c\/p\u003e \u003cp\u003eThe Author 213\u003c\/p\u003e \u003cp\u003eIndex 215\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eR. Kent Crookston\u003c\/b\u003e is the director of the Academic Administrative Support Program at the Brigham Young University Faculty Center. In addition to researching academic administration, he currently researches and teaches effective decision-making.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eWorking with Problem Faculty\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. \u003ci\u003eWorking with Problem Faculty\u003c\/i\u003e outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by\u003c\/p\u003e \u003cul\u003e \u003cli\u003eClarifying values and expectations\u003c\/li\u003e \u003cli\u003eFollowing policy\u003c\/li\u003e \u003cli\u003eBuilding trust with colleagues\u003c\/li\u003e \u003cli\u003eEvaluating yourself and your perceptions\u003c\/li\u003e \u003cli\u003eListening\u003c\/li\u003e \u003cli\u003eTaking appropriate action\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eBy following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness.\u003c\/p\u003e \u003cp\u003e\"Anyone seeking practical help in dealing with difficult people will appreciate this book. Using relevant examples, Crookston describes a six-step process for managing people who might appear to be unmanageable.\"\u003cbr\u003e —\u003cb\u003eMary Lou Higgerson\u003c\/b\u003e, vice president for academic affairs emeritus, Baldwin Wallace University\u003c\/p\u003e \u003cp\u003e\"Crookston has done his homework. After careful research and decades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidable challenge all leaders face. And best of all, he doesn't just advise on how to act when things go wrong, he gives proactive guidance to ensure that things go right.\"\u003cbr\u003e —\u003cb\u003eJoseph Grenny\u003c\/b\u003e, \u003ci\u003eNew York Times\u003c\/i\u003e bestselling coauthor of \u003ci\u003eChange Anything\u003c\/i\u003e and \u003ci\u003eCrucial Conversations: Tools for Talking When Stakes are High\u003c\/i\u003e\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990506815717,"sku":"NP9781118242384","price":46.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118242384.jpg?v=1761788105","url":"https:\/\/k12savings.com\/products\/working-with-problem-faculty-isbn-9781118242384","provider":"K12savings","version":"1.0","type":"link"}