{"product_id":"working-with-difficult-people-isbn-9780735202917","title":"Working with Difficult People","description":"Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.Introduction\u003cbr\u003e\u003cp\u003ePart One: Dealing with Hostile or Angry People\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 1: When Your Boss Is Belligerent\u003c\/b\u003e\u003cbr\u003eComputer Spies\u003cbr\u003eBrowbeaters\u003cbr\u003eSadists\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 2: When Your Colleagues Are Belligerent\u003c\/b\u003e\u003cbr\u003eRaging Bulls\u003cbr\u003eTacklers\u003cbr\u003eEnviers\u003cbr\u003eSquelchers\u003cbr\u003eIntimidators\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 3: When Your Subordinates Are Belligerent\u003c\/b\u003e\u003cbr\u003eBushwhackers\u003cbr\u003eHotheads\u003cbr\u003eRevengers\u003cbr\u003eQuitters\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Two:Dealing with Pushy or Presumptuous People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 4: When Your Boss Is Arrogant\u003c\/b\u003e\u003cbr\u003eUsurpers\u003cbr\u003eFame Claimers\u003cbr\u003eBlockers\u003cbr\u003eChecklist for Offering Unsolicited Ideas and Proposals\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 5: When Your Colleagues Are Arrogant\u003c\/b\u003e\u003cbr\u003eMoochers\u003cbr\u003eBattering Rams\u003cbr\u003eZealots\u003cbr\u003eCompetitors\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 6: When Your Subordinates Are Arrogant\u003c\/b\u003e\u003cbr\u003eRule Benders\u003cbr\u003eClansmen\u003cbr\u003eCommandants\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Three: Dealing with Deceitful or Underhanded People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 7: When Your Boss Is Deceptive\u003c\/b\u003e\u003cbr\u003eHypocrites\u003cbr\u003eWelchers\u003cbr\u003eBackpedalers\u003cbr\u003eForked Tongues\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 8: When Your Colleagues Are Deceptive\u003c\/b\u003e\u003cbr\u003eBrain-Pickers\u003cbr\u003eBackstabbers\u003cbr\u003eUnderminers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 9: When Your Subordinates Are Deceptive\u003c\/b\u003e\u003cbr\u003eSaboteurs\u003cbr\u003eFoxes\u003cbr\u003eBluffers\u003cbr\u003eInstigators\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Four: Dealing with Shrewd or Manipulative People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 10: When Your Boss Is Exploitive\u003c\/b\u003e\u003cbr\u003eWhip-Crackers\u003cbr\u003eConnivers\u003cbr\u003eCamouflagers\u003cbr\u003eFlatterers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 11: When Your Colleagues Are Exploitive\u003c\/b\u003e\u003cbr\u003eSpellbinders\u003cbr\u003eImposers\u003cbr\u003eDuck and Divers\u003cbr\u003eOperators\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 12: When Your Subordinates Are Exploitive\u003c\/b\u003e\u003cbr\u003eBootlickers\u003cbr\u003eSnitchers\u003cbr\u003eRumor Mongers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Five: Dealing with Rude or Abrasive People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 13: When Your Boss Is Discourteous\u003c\/b\u003e\u003cbr\u003eClods\u003cbr\u003eRidiculers\u003cbr\u003eCondescenders\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 14: When Your Colleagues Are Discourteous\u003c\/b\u003e\u003cbr\u003eInterrupters\u003cbr\u003eLeft-handed Complimenters\u003cbr\u003eInsulters\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 15: When Your Subordinates Are Discourteous\u003c\/b\u003e\u003cbr\u003eFree Spirits\u003cbr\u003eSnippy Talkers\u003cbr\u003eDefiers\u003cbr\u003eNeedlers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Six: Dealing with Egotistical or Self-Centered People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 16: When Your Boss Is Self-Seeking\u003c\/b\u003e\u003cbr\u003eTalent Wasters\u003cbr\u003eBrush-offs\u003cbr\u003eNeglector\u003cbr\u003eShow-offs\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 17: When Your Colleagues Are Self-Seeking\u003c\/b\u003e\u003cbr\u003eOne-Uppers\u003cbr\u003eKnow-It-Alls\u003cbr\u003ePulley Operators\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 18: When Your Subordinates Are Self-Seeking\u003c\/b\u003e\u003cbr\u003eEmpire Builders\u003cbr\u003ePrima Donnas\u003cbr\u003eMagnifiers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Seven: Dealing with Procrastinating or Vacillating People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 19: When Your Boss Causes Delays\u003c\/b\u003e\u003cbr\u003ePut-offs\u003cbr\u003eHelter-Skelters\u003cbr\u003eOvercommitters\u003cbr\u003eChameleons\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 20: When Your Colleagues Cause Delays\u003c\/b\u003e\u003cbr\u003eSocializers\u003cbr\u003ePerfectionists\u003cbr\u003eDawdlers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 21: When Your Subordinates Cause Delays\u003c\/b\u003e\u003cbr\u003eChecklist for Dealing with Procrastinators\u003cbr\u003eClockwatchers\u003cbr\u003eDuds\u003cbr\u003eRebels\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart 8: Dealing with Rigid or Obstinate People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 22: When Your Boss Is Unbending\u003c\/b\u003e\u003cbr\u003eComma Counters\u003cbr\u003eInflexibles\u003cbr\u003ePigheads\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 23: When Your Colleagues Are Unbending\u003c\/b\u003e\u003cbr\u003eKilljoys\u003cbr\u003eChapter and Versers\u003cbr\u003eStiff-necks\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 24: When Your Subordinates Are Unbending\u003c\/b\u003e\u003cbr\u003eSilent Screwups\u003cbr\u003eStubborn Mules\u003cbr\u003eClingers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Nine: Dealing with Tight-Lipped or Taciturn People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 25: When Your Boss Is Uncommunicative\u003c\/b\u003e\u003cbr\u003eIcebergs\u003cbr\u003eClams\u003cbr\u003eEvaders\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 26: When Your Colleagues Are Uncommunicative\u003c\/b\u003e\u003cbr\u003eSkeptics\u003cbr\u003eWithholders\u003cbr\u003eGlarer-Starers\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 27: When Your Subordinates Are Uncommunicative\u003c\/b\u003e\u003cbr\u003eGrinners\u003cbr\u003eWorrywarts\u003cbr\u003eTongue-tieds\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart Ten: Dealing with Complaining or Critical People\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 28: When Your Boss Is a Fault-finder\u003c\/b\u003e\u003cbr\u003eNitpickers\u003cbr\u003eChecklist to Improve Your Listening Skills and Responses\u003cbr\u003eGuilt Ladlers\u003cbr\u003eHanging Judges\u003cbr\u003eMeat Grinders\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 29: When Your Colleagues Are Fault-Finders\u003c\/b\u003e\u003cbr\u003eSquawkers\u003cbr\u003eSupersensitives\u003cbr\u003eChecklist for Dealing with Supersensitives\u003cbr\u003eWisecrackers\u003cbr\u003eWet Blankets\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 30: When Your Subordinates Are Fault-Finders\u003c\/b\u003e\u003cbr\u003eBlame Shifters\u003cbr\u003eWhiners\u003cbr\u003eSelf-Beraters\u003cbr\u003eMartyrs\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eSumming It Up\u003c\/b\u003e\u003cbr\u003e26 Tactful Phrases to Help You Confront Difficult People\u003cbr\u003e10 Important Guidelines to Remember\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIndex\u003c\/p\u003e\u003cb\u003eMuriel Solomon\u003c\/b\u003e worked in communications for over 40 years. She taught her \"Strategic Talking\" method to companies throughout the United States, and wrote a syndicated column for the\u003ci\u003e Miami Herald\u003c\/i\u003e for many years.","brand":"Prentice Hall Press","offers":[{"title":"Default Title","offer_id":46303756484837,"sku":"NP9780735202917","price":24.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780735202917.jpg?v=1767744537","url":"https:\/\/k12savings.com\/products\/working-with-difficult-people-isbn-9780735202917","provider":"K12savings","version":"1.0","type":"link"}