{"product_id":"wiley-pathways-human-resource-management-isbn-9780470111208","title":"Wiley Pathways Human Resource Management","description":"Wiley Pathways Human Resource Management walks readers through the steps involved in managing the most important component of a company - its employees. The skills-based approach covers everything from designing a new position and the interview process to administering benefits and managing workplace safety so students will be able to apply their knowledge in a professional setting. \u003cp\u003e\u003cb\u003e1 Managing Human Resources Today 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 2\u003c\/p\u003e \u003cp\u003e1.1 Human Resources and Company Performance 2\u003c\/p\u003e \u003cp\u003e1.1.1 The Business of People 2\u003c\/p\u003e \u003cp\u003e1.1.2 Standing Out From the Competition 2\u003c\/p\u003e \u003cp\u003e1.1.3 Balancing Act 2\u003c\/p\u003e \u003cp\u003eSelf-Check 3\u003c\/p\u003e \u003cp\u003e1.2 Responsibilities of Human Resource Departments 3\u003c\/p\u003e \u003cp\u003e1.2.1 A Range of Focus 4\u003c\/p\u003e \u003cp\u003e1.2.2 Customizing Human Resources 5\u003c\/p\u003e \u003cp\u003e1.2.3 Skills of Human Resource Professionals 5\u003c\/p\u003e \u003cp\u003eSelf-Check 6\u003c\/p\u003e \u003cp\u003e1.3 Ethics in Human Resource Management 6\u003c\/p\u003e \u003cp\u003e1.3.1 Government and Corporate Ethics 6\u003c\/p\u003e \u003cp\u003e1.3.2 The HR Role 7\u003c\/p\u003e \u003cp\u003eSelf-Check 8\u003c\/p\u003e \u003cp\u003e1.4 Focusing on Strategy 8\u003c\/p\u003e \u003cp\u003e1.4.1 A Strategic Skill Set 8\u003c\/p\u003e \u003cp\u003e1.4.2 Strategy in HR 9\u003c\/p\u003e \u003cp\u003e1.4.3 Putting Strategy to Work 10\u003c\/p\u003e \u003cp\u003eSelf-Check 11\u003c\/p\u003e \u003cp\u003e1.5 Keeping Pace with Technology 11\u003c\/p\u003e \u003cp\u003e1.5.1 Facing the Challenges of Technology 12\u003c\/p\u003e \u003cp\u003e1.5.2 Playing It Safe with HR Technology 13\u003c\/p\u003e \u003cp\u003e1.5.3 Staying Ahead with HR Software 14\u003c\/p\u003e \u003cp\u003e1.5.4 Heeding HRIS Hazards 14\u003c\/p\u003e \u003cp\u003e1.5.5 Making HRIS Decisions 15\u003c\/p\u003e \u003cp\u003e1.5.6 HRIS Research 15\u003c\/p\u003e \u003cp\u003eSelf-Check 16\u003c\/p\u003e \u003cp\u003eSummary 17\u003c\/p\u003e \u003cp\u003eKey Terms 17\u003c\/p\u003e \u003cp\u003eApplying This Chapter 20\u003c\/p\u003e \u003cp\u003eYou Try It 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Equal Opportunity and the Legal Environment 22\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 23\u003c\/p\u003e \u003cp\u003e2.1 Equal Employment Opportunity Concepts 23\u003c\/p\u003e \u003cp\u003e2.1.1 What Is Discrimination? 23\u003c\/p\u003e \u003cp\u003e2.1.2 The Equal Employment Opportunity Commission 23\u003c\/p\u003e \u003cp\u003eSelf-Check 24\u003c\/p\u003e \u003cp\u003e2.2 Major Equal Employment Laws 24\u003c\/p\u003e \u003cp\u003eSelf-Check 29\u003c\/p\u003e \u003cp\u003e2.3 Complying with EEOC Regulations 29\u003c\/p\u003e \u003cp\u003e2.3.1 Staying Ahead of the Game: The Proactive Approach 29\u003c\/p\u003e \u003cp\u003e2.3.2 Use EEOC Resources 30\u003c\/p\u003e \u003cp\u003e2.3.3 In the Event of a Complaint 30\u003c\/p\u003e \u003cp\u003e2.3.4 EEOC Actions: Corporate Choices 32\u003c\/p\u003e \u003cp\u003eSelf-Check 32\u003c\/p\u003e \u003cp\u003e2.4 Legal Matters: The Big Picture 32\u003c\/p\u003e \u003cp\u003e2.4.1 Why Legal Fees Are a Good Investment 33\u003c\/p\u003e \u003cp\u003e2.4.2 Disparate Impact 33\u003c\/p\u003e \u003cp\u003eSelf-Check 34\u003c\/p\u003e \u003cp\u003e2.5 Sexual Harassment: Keep Your Workplace Free of It 35\u003c\/p\u003e \u003cp\u003e2.5.1 EEOC and Sexual Harassment 35\u003c\/p\u003e \u003cp\u003e2.5.2 Implementing an Effective Sexual Harassment Policy 36\u003c\/p\u003e \u003cp\u003e2.5.3 Coping with Harassment Complaints 36\u003c\/p\u003e \u003cp\u003eSelf-Check 37\u003c\/p\u003e \u003cp\u003eSummary 38\u003c\/p\u003e \u003cp\u003eKey Terms 38\u003c\/p\u003e \u003cp\u003eApplying This Chapter 41\u003c\/p\u003e \u003cp\u003eYou Try It 42\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Building a Strategic Staffing Plan 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 44\u003c\/p\u003e \u003cp\u003e3.1 Strategic-Style Staffing 44\u003c\/p\u003e \u003cp\u003e3.1.1 Comparing Staffing Approaches 44\u003c\/p\u003e \u003cp\u003e3.1.2 Taking a Closer Look at Staffing 44\u003c\/p\u003e \u003cp\u003eSelf-Check 46\u003c\/p\u003e \u003cp\u003e3.2 Assessing Staffing Needs 46\u003c\/p\u003e \u003cp\u003e3.2.1 Making It a Team Effort 46\u003c\/p\u003e \u003cp\u003e3.2.2 Choosing between Hiring or Repositioning 47\u003c\/p\u003e \u003cp\u003e3.2.3 Considering a Mix of Resources 48\u003c\/p\u003e \u003cp\u003e3.2.4 Reassessing Goals Annually 48\u003c\/p\u003e \u003cp\u003eSelf-Check 49\u003c\/p\u003e \u003cp\u003e3.3 Conducting a Job Analysis 49\u003c\/p\u003e \u003cp\u003e3.3.1 Gathering Job Data 49\u003c\/p\u003e \u003cp\u003e3.3.2 Employing Methods of Data Collection 50\u003c\/p\u003e \u003cp\u003e3.3.3 Using Competency Modeling 51\u003c\/p\u003e \u003cp\u003eSelf-Check 53\u003c\/p\u003e \u003cp\u003e3.4 Creating Job Descriptions 53\u003c\/p\u003e \u003cp\u003e3.4.1 Job Description Formats 54\u003c\/p\u003e \u003cp\u003e3.4.2 Creating a Job Description 54\u003c\/p\u003e \u003cp\u003eSelf-Check 57\u003c\/p\u003e \u003cp\u003e3.5 Choosing Job Titles 57\u003c\/p\u003e \u003cp\u003e3.5.1 Legal Implications of Job Titles 58\u003c\/p\u003e \u003cp\u003e3.5.2 Considering Employee Classification 58\u003c\/p\u003e \u003cp\u003eSelf-Check 60\u003c\/p\u003e \u003cp\u003eSummary 61\u003c\/p\u003e \u003cp\u003eKey Terms 61\u003c\/p\u003e \u003cp\u003eApplying This Chapter 64\u003c\/p\u003e \u003cp\u003eYou Try It 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Recruiting and Evaluating Prospective Employees 66\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 67\u003c\/p\u003e \u003cp\u003e4.1 Finding New Employees 67\u003c\/p\u003e \u003cp\u003e4.1.1 Filling Jobs from Within 67\u003c\/p\u003e \u003cp\u003e4.1.2 Looking for Staff outside the Company 68\u003c\/p\u003e \u003cp\u003e4.1.3 Outsourcing: The Role of HR 69\u003c\/p\u003e \u003cp\u003eSelf-Check 70\u003c\/p\u003e \u003cp\u003e4.2 Help Wanted: The Recruiting Process 70\u003c\/p\u003e \u003cp\u003e4.2.1 Getting Started 71\u003c\/p\u003e \u003cp\u003e4.2.2 What Makes a Good Job Ad? 71\u003c\/p\u003e \u003cp\u003e4.2.3 Using the Internet 73\u003c\/p\u003e \u003cp\u003e4.2.4 Classified Ads 75\u003c\/p\u003e \u003cp\u003e4.2.5 Other Recruiting Routes 75\u003c\/p\u003e \u003cp\u003eSelf-Check 77\u003c\/p\u003e \u003cp\u003e4.3 Using Recruiters to Get the Job Done 77\u003c\/p\u003e \u003cp\u003e4.3.1 The Recruitment Players 77\u003c\/p\u003e \u003cp\u003e4.3.2 Finding the “Right” Recruiter 78\u003c\/p\u003e \u003cp\u003eSelf-Check 79\u003c\/p\u003e \u003cp\u003e4.4 Evaluating Candidates: Applications and Resumes 79\u003c\/p\u003e \u003cp\u003e4.4.1 Job Applications: Are They Obsolete? 79\u003c\/p\u003e \u003cp\u003e4.4.2 Getting the Most Out of Resumes 82\u003c\/p\u003e \u003cp\u003e4.4.3 Setting Up a System for Evaluating Candidates 86\u003c\/p\u003e \u003cp\u003eSelf-Check 87\u003c\/p\u003e \u003cp\u003e4.5 Testing as Part of the Evaluation Process 87\u003c\/p\u003e \u003cp\u003e4.5.1 Following the Testing Rules 87\u003c\/p\u003e \u003cp\u003e4.5.2 Finding the Right Test 88\u003c\/p\u003e \u003cp\u003e4.5.3 Staying Out of Test Trouble 91\u003c\/p\u003e \u003cp\u003eSelf-Check 92\u003c\/p\u003e \u003cp\u003eSummary 92\u003c\/p\u003e \u003cp\u003eKey Terms 92\u003c\/p\u003e \u003cp\u003eApplying This Chapter 95\u003c\/p\u003e \u003cp\u003eYou Try It 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Interviewing and Making Selection Decisions 98\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 99\u003c\/p\u003e \u003cp\u003e5.1 Interviewing: The Basics 99\u003c\/p\u003e \u003cp\u003e5.1.1 Keeping Up with the Times 99\u003c\/p\u003e \u003cp\u003e5.1.2 Getting Results 100\u003c\/p\u003e \u003cp\u003e5.1.3 Interviewing: What to Avoid 100\u003c\/p\u003e \u003cp\u003eSelf-Check 101\u003c\/p\u003e \u003cp\u003e5.2 Preparing for an Interview 101\u003c\/p\u003e \u003cp\u003e5.2.1 Warming Up: The Introduction 102\u003c\/p\u003e \u003cp\u003e5.2.2 Mastering the Art of Q\u0026amp;A 103\u003c\/p\u003e \u003cp\u003e5.2.3 Q\u0026amp;A: Varying Styles 104\u003c\/p\u003e \u003cp\u003e5.2.4 Staying on Course: Nondiscriminatory Questioning 105\u003c\/p\u003e \u003cp\u003e5.2.5 Closing on the Right Note 107\u003c\/p\u003e \u003cp\u003eSelf-Check 108\u003c\/p\u003e \u003cp\u003e5.3 Making Selection Decisions 108\u003c\/p\u003e \u003cp\u003e5.3.1 Seeking Success 108\u003c\/p\u003e \u003cp\u003e5.3.2 Utilizing the “Tools” of the Trade 109\u003c\/p\u003e \u003cp\u003e5.3.3 Putting a Selection System to Work 109\u003c\/p\u003e \u003cp\u003e5.3.4 Setting up Your Own Protocol 110\u003c\/p\u003e \u003cp\u003e5.3.5 Factoring in the Intangibles 111\u003c\/p\u003e \u003cp\u003eSelf-Check 113\u003c\/p\u003e \u003cp\u003e5.4 Checking Out Applicants 114\u003c\/p\u003e \u003cp\u003e5.4.1 Checking References 114\u003c\/p\u003e \u003cp\u003e5.4.2 Going with Background Checks 115\u003c\/p\u003e \u003cp\u003eSelf-Check 116\u003c\/p\u003e \u003cp\u003e5.5 Making Job Offers 116\u003c\/p\u003e \u003cp\u003e5.5.1 Proceeding after the Offer 118\u003c\/p\u003e \u003cp\u003eSelf-Check 119\u003c\/p\u003e \u003cp\u003eSummary 120\u003c\/p\u003e \u003cp\u003eKey Terms 120\u003c\/p\u003e \u003cp\u003eApplying This Chapter 122\u003c\/p\u003e \u003cp\u003eYou Try It 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Training Employees 124\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 125\u003c\/p\u003e \u003cp\u003e6.1 Determining What Training Can Do For You 125\u003c\/p\u003e \u003cp\u003e6.1.1 Evaluating Your Training Situation 125\u003c\/p\u003e \u003cp\u003e6.1.2 Assessing Training Needs: Where It All Starts 126\u003c\/p\u003e \u003cp\u003e6.1.3 Tying Training Needs to Strategic Goals 126\u003c\/p\u003e \u003cp\u003e6.1.4 Deciding Whether to Train or Not to Train 127\u003c\/p\u003e \u003cp\u003eSelf-Check 127\u003c\/p\u003e \u003cp\u003e6.2 Putting the ADDIE Model to Work 128\u003c\/p\u003e \u003cp\u003e6.2.1 Analysis 128\u003c\/p\u003e \u003cp\u003e6.2.2 Design 128\u003c\/p\u003e \u003cp\u003e6.2.3 Development 130\u003c\/p\u003e \u003cp\u003e6.2.4 Implementation 130\u003c\/p\u003e \u003cp\u003e6.2.5 Evaluation 130\u003c\/p\u003e \u003cp\u003eSelf-Check 131\u003c\/p\u003e \u003cp\u003e6.3 Weighing the Training Options 131\u003c\/p\u003e \u003cp\u003e6.3.1 Choosing an Instructional Method 131\u003c\/p\u003e \u003cp\u003e6.3.2 Choosing a Delivery Method 133\u003c\/p\u003e \u003cp\u003e6.3.3 Mentoring as a Training Tool 134\u003c\/p\u003e \u003cp\u003eSelf-Check 135\u003c\/p\u003e \u003cp\u003e6.4 Applying Training to Common Topics 135\u003c\/p\u003e \u003cp\u003e6.4.1 New Hire Orientation 135\u003c\/p\u003e \u003cp\u003e6.4.2 Diversity Training 136\u003c\/p\u003e \u003cp\u003e6.4.3 Sexual Harassment Training 136\u003c\/p\u003e \u003cp\u003e6.4.4 Communication Training 136\u003c\/p\u003e \u003cp\u003e6.4.5 Time Management Training 137\u003c\/p\u003e \u003cp\u003eSelf-Check 138\u003c\/p\u003e \u003cp\u003e6.5 Measuring Results: Is Training Working? 138\u003c\/p\u003e \u003cp\u003e6.5.1 Initial Employee Reaction 139\u003c\/p\u003e \u003cp\u003e6.5.2 Effectiveness of Learning 139\u003c\/p\u003e \u003cp\u003e6.5.3 Impact on Performance 139\u003c\/p\u003e \u003cp\u003e6.5.4 Cost\/Benefit Analysis 140\u003c\/p\u003e \u003cp\u003eSelf-Check 141\u003c\/p\u003e \u003cp\u003eSummary 141\u003c\/p\u003e \u003cp\u003eKey Terms 142\u003c\/p\u003e \u003cp\u003eApplying This Chapter 144\u003c\/p\u003e \u003cp\u003eYou Try It 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Assessing and Appraising Performance 146\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 147\u003c\/p\u003e \u003cp\u003e7.1 Putting Performance Appraisals to Work 147\u003c\/p\u003e \u003cp\u003e7.1.1 Facing the Challenge 147\u003c\/p\u003e \u003cp\u003e7.1.2 Understanding the Legal Aspects of Appraisals 148\u003c\/p\u003e \u003cp\u003eSelf-Check 149\u003c\/p\u003e \u003cp\u003e7.2 Launching an Appraisal Program 149\u003c\/p\u003e \u003cp\u003e7.2.1 Enlist the Support of Senior Management 149\u003c\/p\u003e \u003cp\u003e7.2.2 Choose Performance Measures with Care 150\u003c\/p\u003e \u003cp\u003e7.2.3 Develop a Tracking Approach 150\u003c\/p\u003e \u003cp\u003e7.2.4 Devise an Evaluation Method 150\u003c\/p\u003e \u003cp\u003e7.2.5 Thinking about Timing 151\u003c\/p\u003e \u003cp\u003e7.2.6 Develop a Communication Game Plan 151\u003c\/p\u003e \u003cp\u003eSelf-Check 152\u003c\/p\u003e \u003cp\u003e7.3 Deciding on a Performance Appraisal System 152\u003c\/p\u003e \u003cp\u003e7.3.1 Management by Objectives (MBO) 153\u003c\/p\u003e \u003cp\u003e7.3.2 Critical Incidents Reporting 153\u003c\/p\u003e \u003cp\u003e7.3.3 Job Rating Checklist 154\u003c\/p\u003e \u003cp\u003e7.3.4 Behaviorally Anchored Ratings Scale (BARS) 155\u003c\/p\u003e \u003cp\u003e7.3.5 Forced Choice 155\u003c\/p\u003e \u003cp\u003e7.3.6 Ranking Methods 157\u003c\/p\u003e \u003cp\u003e7.3.7 Multi-Rater Assessments 157\u003c\/p\u003e \u003cp\u003eSelf-Check 158\u003c\/p\u003e \u003cp\u003e7.4 Getting the Most Out of an Appraisal Meeting 158\u003c\/p\u003e \u003cp\u003e7.4.1 Preparing for the Meeting 158\u003c\/p\u003e \u003cp\u003e7.4.2 Conducting the Session 159\u003c\/p\u003e \u003cp\u003e7.4.3 Giving Constructive Feedback 160\u003c\/p\u003e \u003cp\u003e7.4.4 Preparing for a Negative Reaction 160\u003c\/p\u003e \u003cp\u003e7.4.5 Choosing Areas for Further Development 161\u003c\/p\u003e \u003cp\u003e7.4.6 Concluding the Meeting 161\u003c\/p\u003e \u003cp\u003eSelf-Check 162\u003c\/p\u003e \u003cp\u003e7.5 Following Up After an Appraisal 162\u003c\/p\u003e \u003cp\u003e7.5.1 Take a Look at Yourself 163\u003c\/p\u003e \u003cp\u003e7.5.2 Evaluating Your Appraisal System 163\u003c\/p\u003e \u003cp\u003eSelf-Check 164\u003c\/p\u003e \u003cp\u003eSummary 164\u003c\/p\u003e \u003cp\u003eKey Terms 165\u003c\/p\u003e \u003cp\u003eApplying This Chapter 168\u003c\/p\u003e \u003cp\u003eYou Try It 169\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Compensation Strategies and Practices 170\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 171\u003c\/p\u003e \u003cp\u003e8.1 Building a Compensation Foundation 171\u003c\/p\u003e \u003cp\u003e8.1.1 Taking on the HR Role 171\u003c\/p\u003e \u003cp\u003e8.1.2 Forming a Compensation Philosophy 171\u003c\/p\u003e \u003cp\u003e8.1.3 Focusing on Strategy 172\u003c\/p\u003e \u003cp\u003e8.1.4 Managing External Factors 173\u003c\/p\u003e \u003cp\u003eSelf-Check 175\u003c\/p\u003e \u003cp\u003e8.2 Looking at Compensation Legal Issues 176\u003c\/p\u003e \u003cp\u003e8.2.1 Fair Labor Standards Act 177\u003c\/p\u003e \u003cp\u003e8.2.2 Classifying Exempt and Nonexempt Workers 179\u003c\/p\u003e \u003cp\u003e8.2.3 Communicating Your Policies 179\u003c\/p\u003e \u003cp\u003eSelf-Check 181\u003c\/p\u003e \u003cp\u003e8.3 Types of Compensation 181\u003c\/p\u003e \u003cp\u003e8.3.1 Total Rewards 181\u003c\/p\u003e \u003cp\u003eSelf-Check 184\u003c\/p\u003e \u003cp\u003e8.4 Administering a Compensation Plan 184\u003c\/p\u003e \u003cp\u003e8.4.1 Setting Pay Scale 185\u003c\/p\u003e \u003cp\u003e8.4.2 Accounting for Individuals 187\u003c\/p\u003e \u003cp\u003eSelf-Check 188\u003c\/p\u003e \u003cp\u003e8.5 Using Raises, Bonuses, and Incentives 188\u003c\/p\u003e \u003cp\u003e8.5.1 Designing a Plan 189\u003c\/p\u003e \u003cp\u003e8.5.2 Choosing a Reward Approach 190\u003c\/p\u003e \u003cp\u003e8.5.3 Incentives 191\u003c\/p\u003e \u003cp\u003e8.5.4 Avoiding Plan Pitfalls 193\u003c\/p\u003e \u003cp\u003eSelf-Check 193\u003c\/p\u003e \u003cp\u003eSummary 194\u003c\/p\u003e \u003cp\u003eKey Terms 194\u003c\/p\u003e \u003cp\u003eApplying This Chapter 198\u003c\/p\u003e \u003cp\u003eYou Try It 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Designing and Administering Benefits 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 202\u003c\/p\u003e \u003cp\u003e9.1 Identifying the Role of Employee Benefits 202\u003c\/p\u003e \u003cp\u003e9.1.1 Knowing the Types of Benefits 203\u003c\/p\u003e \u003cp\u003e9.1.2 Following Key Trends in Benefits Management 203\u003c\/p\u003e \u003cp\u003e9.1.3 Getting a Grip on Administration 206\u003c\/p\u003e \u003cp\u003eSelf-Check 207\u003c\/p\u003e \u003cp\u003e9.2 Administering Benefits Required by Law 207\u003c\/p\u003e \u003cp\u003e9.2.1 Social Security and Medicare 207\u003c\/p\u003e \u003cp\u003e9.2.2 Unemployment Insurance 208\u003c\/p\u003e \u003cp\u003e9.2.3 Family Medical Leave Act 208\u003c\/p\u003e \u003cp\u003e9.2.4 Workers’ Compensation 210\u003c\/p\u003e \u003cp\u003e9.2.5 Health Benefit Continuation 210\u003c\/p\u003e \u003cp\u003eSelf-Check 211\u003c\/p\u003e \u003cp\u003e9.3 Administering Health and Welfare Benefits 211\u003c\/p\u003e \u003cp\u003e9.3.1 Taking on Healthcare Plans 211\u003c\/p\u003e \u003cp\u003e9.3.2 Examining Employee Welfare Benefits 214\u003c\/p\u003e \u003cp\u003eSelf-Check 216\u003c\/p\u003e \u003cp\u003e9.4 Administering Other Benefits 216\u003c\/p\u003e \u003cp\u003e9.4.1 Planning for Retirement 216\u003c\/p\u003e \u003cp\u003e9.4.2 Providing Family Assistance 218\u003c\/p\u003e \u003cp\u003e9.4.3 Managing Time Off 219\u003c\/p\u003e \u003cp\u003e9.4.4 Setting up an Employee Assistance Program 222\u003c\/p\u003e \u003cp\u003eSelf-Check 223\u003c\/p\u003e \u003cp\u003eSummary 223\u003c\/p\u003e \u003cp\u003eKey Terms 224\u003c\/p\u003e \u003cp\u003eApplying This Chapter 227\u003c\/p\u003e \u003cp\u003eYou Try It 228\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Developing Employee Relations 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 230\u003c\/p\u003e \u003cp\u003e10.1 Building Employee Relations into a Strategic Plan 230\u003c\/p\u003e \u003cp\u003e10.1.1 Building a Communication Plan 231\u003c\/p\u003e \u003cp\u003eSelf-Check 232\u003c\/p\u003e \u003cp\u003e10.2 Creating a People-Oriented Workplace 233\u003c\/p\u003e \u003cp\u003e10.2.1 Promoting Job Satisfaction 233\u003c\/p\u003e \u003cp\u003e10.2.2 Treating Employees as Assets 233\u003c\/p\u003e \u003cp\u003e10.2.3 Committing to Job Security 233\u003c\/p\u003e \u003cp\u003e10.2.4 Providing People-Friendly Facilities 234\u003c\/p\u003e \u003cp\u003e10.2.5 Being Sensitive to Work-Life Balance Issues 235\u003c\/p\u003e \u003cp\u003e10.2.6 Offering Employee Autonomy 235\u003c\/p\u003e \u003cp\u003eSelf-Check 236\u003c\/p\u003e \u003cp\u003e10.3 Adopting Alternate Work Arrangements 236\u003c\/p\u003e \u003cp\u003e10.3.1 Options for Alternate Work Arrangements 237\u003c\/p\u003e \u003cp\u003e10.3.2 Making Alternate Arrangements Work 238\u003c\/p\u003e \u003cp\u003e10.3.3 Telecommuting Takes Hold 239\u003c\/p\u003e \u003cp\u003eSelf-Check 240\u003c\/p\u003e \u003cp\u003e10.4 Encouraging Performance 241\u003c\/p\u003e \u003cp\u003e10.4.1 Making the Case for Employee Empowerment 241\u003c\/p\u003e \u003cp\u003e10.4.2 Putting Team Power to Work 242\u003c\/p\u003e \u003cp\u003e10.4.3 Developing Employee Recognition Programs 244\u003c\/p\u003e \u003cp\u003eSelf-Check 247\u003c\/p\u003e \u003cp\u003e10.5 Utilizing Employee Feedback 247\u003c\/p\u003e \u003cp\u003e10.5.1 Surveys: Keeping Tabs on Company Morale 247\u003c\/p\u003e \u003cp\u003e10.5.2 Open Door Policies 248\u003c\/p\u003e \u003cp\u003e10.5.3 Management by Walking Around (MBWA) 249\u003c\/p\u003e \u003cp\u003e10.5.4 Employee Involvement Committees 249\u003c\/p\u003e \u003cp\u003e10.5.5 Brown-Bag Lunches 249\u003c\/p\u003e \u003cp\u003e10.5.6 Suggestion Programs 250\u003c\/p\u003e \u003cp\u003e10.5.7 Exit Interviews 250\u003c\/p\u003e \u003cp\u003eSelf-Check 251\u003c\/p\u003e \u003cp\u003eSummary 251\u003c\/p\u003e \u003cp\u003eKey Terms 252\u003c\/p\u003e \u003cp\u003eApplying This Chapter 255\u003c\/p\u003e \u003cp\u003eYou Try It 257\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Managing Discipline and Employee Rights 258\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 259\u003c\/p\u003e \u003cp\u003e11.1 Playing by the Rules 259\u003c\/p\u003e \u003cp\u003e11.1.1 Getting the Meaning of At-Will Employment 259\u003c\/p\u003e \u003cp\u003e11.1.2 Staying Out of Court 261\u003c\/p\u003e \u003cp\u003e11.1.3 Respecting Employee Rights 261\u003c\/p\u003e \u003cp\u003eSelf-Check 262\u003c\/p\u003e \u003cp\u003e11.2 Taking Disciplinary Action 262\u003c\/p\u003e \u003cp\u003e11.2.1 Developing Disciplinary Procedures 263\u003c\/p\u003e \u003cp\u003e11.2.2 Meeting Plan Criteria 264\u003c\/p\u003e \u003cp\u003e11.2.3 Workplace Behavior Issues 265\u003c\/p\u003e \u003cp\u003e11.2.4 Conducting Workplace Investigations 266\u003c\/p\u003e \u003cp\u003e11.2.5 Grounds for Dismissal 267\u003c\/p\u003e \u003cp\u003eSelf-Check 268\u003c\/p\u003e \u003cp\u003e11.3 Settling Grievances and Disputes 268\u003c\/p\u003e \u003cp\u003e11.3.1 Settling Disputes 269\u003c\/p\u003e \u003cp\u003eSelf-Check 271\u003c\/p\u003e \u003cp\u003e11.4 Contending with Terminations 271\u003c\/p\u003e \u003cp\u003e11.4.1 Pre-Termination Preparation 272\u003c\/p\u003e \u003cp\u003e11.4.2 Holding the Termination Meeting 274\u003c\/p\u003e \u003cp\u003e11.4.3 Following Post-Termination Protocol 274\u003c\/p\u003e \u003cp\u003eSelf-Check 275\u003c\/p\u003e \u003cp\u003e11.5 Coping with Layoffs 275\u003c\/p\u003e \u003cp\u003e11.5.1 Viewing Layoffs as a Last Resort 276\u003c\/p\u003e \u003cp\u003e11.5.2 Knowing the Law 276\u003c\/p\u003e \u003cp\u003e11.5.3 Easing the Burden 277\u003c\/p\u003e \u003cp\u003e11.5.4 Finding Alternatives to Layoffs 277\u003c\/p\u003e \u003cp\u003eSelf-Check 279\u003c\/p\u003e \u003cp\u003eSummary 279\u003c\/p\u003e \u003cp\u003eKey Terms 279\u003c\/p\u003e \u003cp\u003eApplying This Chapter 282\u003c\/p\u003e \u003cp\u003eYou Try It 284\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Managing Workplace Health and Safety 285\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 286\u003c\/p\u003e \u003cp\u003e12.1 Understanding the Occupational Safety and Health Act 286\u003c\/p\u003e \u003cp\u003e12.1.1 Setting Safety Standards: OSHA 286\u003c\/p\u003e \u003cp\u003e12.1.2 OSHA Enforcement 288\u003c\/p\u003e \u003cp\u003eSelf-Check 292\u003c\/p\u003e \u003cp\u003e12.2 Identifying Occupational Hazards 292\u003c\/p\u003e \u003cp\u003e12.2.1 Recognizing Environmental Health Hazards 293\u003c\/p\u003e \u003cp\u003e12.2.2 Understanding Safety Standards 295\u003c\/p\u003e \u003cp\u003eSelf-Check 296\u003c\/p\u003e \u003cp\u003e12.3 Overseeing Health and Safety Programs 297\u003c\/p\u003e \u003cp\u003e12.3.1 Employer Responsibilities and Rights 297\u003c\/p\u003e \u003cp\u003e12.3.2 Administering a Health and Safety Plan 299\u003c\/p\u003e \u003cp\u003eSelf-Check 305\u003c\/p\u003e \u003cp\u003eSummary 305\u003c\/p\u003e \u003cp\u003eKey Terms 305\u003c\/p\u003e \u003cp\u003eApplying This Chapter 308\u003c\/p\u003e \u003cp\u003eYou Try It 309\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Working with Organized Labor 310\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 311\u003c\/p\u003e \u003cp\u003e13.1 The Role of Unions in Employee Relations 311\u003c\/p\u003e \u003cp\u003e13.1.1 Following the History of Unions 312\u003c\/p\u003e \u003cp\u003e13.1.2 Recognizing Employee Union Rights 313\u003c\/p\u003e \u003cp\u003eSelf-Check 314\u003c\/p\u003e \u003cp\u003e13.2 Knowing the Labor Laws 314\u003c\/p\u003e \u003cp\u003eSelf-Check 316\u003c\/p\u003e \u003cp\u003e13.3 Keeping Up with Union Organization 316\u003c\/p\u003e \u003cp\u003e13.3.1 What Can an Employer Do? 316\u003c\/p\u003e \u003cp\u003e13.3.2 Union Organizing Process 317\u003c\/p\u003e \u003cp\u003e13.3.3 Making Union Changes 320\u003c\/p\u003e \u003cp\u003eSelf-Check 320\u003c\/p\u003e \u003cp\u003e13.4 Recognizing Unfair Labor Practices 320\u003c\/p\u003e \u003cp\u003e13.4.1 Employer Unfair Labor Practices 320\u003c\/p\u003e \u003cp\u003e13.4.2 Union Unfair Labor Practices 321\u003c\/p\u003e \u003cp\u003e13.4.3 Consequences of Unfair Labor Practices 322\u003c\/p\u003e \u003cp\u003e13.4.4 Filing an Unfair Labor Practice Charge 323\u003c\/p\u003e \u003cp\u003eSelf-Check 324\u003c\/p\u003e \u003cp\u003e13.5 Collective Bargaining 324\u003c\/p\u003e \u003cp\u003e13.5.1 Collective Bargaining Strategies 324\u003c\/p\u003e \u003cp\u003e13.5.2 Collective Bargaining Agreement (CBA) 325\u003c\/p\u003e \u003cp\u003e13.5.3 Resolving Grievances 326\u003c\/p\u003e \u003cp\u003eSelf-Check 327\u003c\/p\u003e \u003cp\u003e13.6 Identifying Union Actions 327\u003c\/p\u003e \u003cp\u003eSelf-Check 329\u003c\/p\u003e \u003cp\u003eSummary 329\u003c\/p\u003e \u003cp\u003eKey Terms 330\u003c\/p\u003e \u003cp\u003eApplying This Chapter 335\u003c\/p\u003e \u003cp\u003eYou Try It 336\u003c\/p\u003e \u003cp\u003eAppendix A: Professional HR Certifications 337\u003c\/p\u003e \u003cp\u003eAppendix B: Interviewing Candidates 341\u003c\/p\u003e \u003cp\u003eAppendix C: Substance Abuse and Drug Testing 345\u003c\/p\u003e \u003cp\u003eAppendix D: Useful HR Resources 349\u003c\/p\u003e \u003cp\u003eGlossary 353\u003c\/p\u003e \u003cp\u003eIndex 367\u003c\/p\u003e  \u003cp\u003e\u003cstrong\u003eHarold \"Max\" Messmer Jr\u003c\/strong\u003e. is Chairman and CEO of Robert Half International, the world's largest specialized staffing firm, and one of the foremost experts on human resources and employment issues.  \u003cb\u003eYou \u003ci\u003ecan\u003c\/i\u003e get there\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e Whether you’re already working in the human resources field and looking to expand your skills or setting out on a new career path, \u003ci\u003eWiley Pathways Human Resource Management\u003c\/i\u003e will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn the fundamentals of effective human resources management at your own pace, it helps you master the core competencies and skills you need to succeed.  \u003cp\u003e\u003c\/p\u003e \u003cb\u003eWith this book, you will be able to:\u003c\/b\u003e  \u003cul\u003e \u003cli\u003e \u003cdiv\u003eUnderstand the evolving role of human resource managers in today’s changing business environment, both in small business settings and in larger institutions\u003c\/div\u003e   \u003c\/li\u003e\n\u003cli\u003eKnow the legal implications of \u003cst1:country-region w:st=\"on\"\u003e\u003cst1:place w:st=\"on\"\u003eU.S.\u003c\/st1:place\u003e\u003c\/st1:country-region\u003e employment laws  \u003c\/li\u003e\n\u003cli\u003eAssess the staffing and talent needs and recruit prospective employees  \u003c\/li\u003e\n\u003cli\u003eFigure out training needs and create effective training programs  \u003c\/li\u003e\n\u003cli\u003ePlan career development and appraise performance  \u003c\/li\u003e\n\u003cli\u003eDevelop compensation strategies to reward more productive employees  \u003c\/li\u003e\n\u003cli\u003eManage workplace health and safety  \u003c\/li\u003e\n\u003cli\u003eWork with organized labor and deal with unions \u003c\/li\u003e\n\u003c\/ul\u003e  \u003cp\u003e\u003c\/p\u003e \u003cb\u003e\u003ci\u003eWiley Pathways\u003c\/i\u003e helps you achieve your goals\u003c\/b\u003e  \u003cp\u003e\u003c\/p\u003e The books in this series offer a coordinated curriculum for learning  business. Learn more at www.wiley.com\/go\/pathways.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990492004581,"sku":"NP9780470111208","price":79.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470111208.jpg?v=1761788042","url":"https:\/\/k12savings.com\/products\/wiley-pathways-human-resource-management-isbn-9780470111208","provider":"K12savings","version":"1.0","type":"link"}