{"product_id":"when-talk-works-isbn-9780787910907","title":"When Talk Works","description":"\u003cb\u003eAn intimate look at how twelve mediators achieve extraordinary results.\u003c\/b\u003e  \u003cp\u003eAt last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the \u003ci\u003eNew Yorker\u003c\/i\u003e, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.\u003c\/p\u003e \u003cp\u003e\"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles.\"\u003cbr\u003e —\u003cb\u003eRoger Fisher\u003c\/b\u003e, coauthor, \u003ci\u003eGetting to Yes\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eThe Authors xvii\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eAnother Way to Settle Disputes: The Practice of Meditation 1\u003cbr\u003e\u003ci\u003eDeborah M. Kolb\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One The Professionals\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17\u003cbr\u003e\u003ci\u003eKenneth Kressel\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2 Patrick Davis: “To Bring Out the Best … To Undo a Little Pain” in Special Education Mediation 61\u003cbr\u003e\u003ci\u003eSusan S. Silbey\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3 Howard Bellman: Using “Bundles of Input” to Negotiate an Environmental Dispute 105\u003cbr\u003e\u003ci\u003eChristine B. Harrington\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4 William Hobgood: “Conditioning” Parties in Labor Grievances 149\u003cbr\u003e\u003ci\u003eDeborah M. Kolb\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191\u003cbr\u003e\u003ci\u003eAustin Sarat\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two Builders of the Field\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 Albie M. Davis: Community Mediation as Community Organizing 245\u003cbr\u003e\u003ci\u003eSally Engle Merry\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7 Eric Green: finding Alternatives to Litigation in Business Disputes 279\u003cbr\u003e\u003ci\u003eLavinia E. Hall\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8 Lawrence Susskind: Activist Mediation and Public Disputes 309\u003cbr\u003e\u003ci\u003eJohn Forester\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Extending the Reach of Mediation\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359\u003cbr\u003e\u003ci\u003eWilliam M. O’Barr\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375\u003cbr\u003e\u003ci\u003eEileen F. Babbitt\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395\u003cbr\u003e\u003ci\u003eNeal Milner\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12 Joseph Elder: Quiet Peacemaking in a Civil War 427\u003cbr\u003e\u003ci\u003eThomas Princen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eConclusion\u003c\/p\u003e \u003cp\u003eThe Realities of Making Talk Work 459\u003cbr\u003e\u003ci\u003eDeborah M. Kolb and Kenneth Kressel\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex 495\u003c\/p\u003e  \"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles.\" --Roger Fisher, coauthor, Getting to Yes\u003cbr\u003e \u003cbr\u003e \"All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book.\" --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology\u003cbr\u003e \u003cbr\u003e \"A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator.\" --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution \u003cb\u003eDEBORAH M. KOLB\u003c\/b\u003e is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management. Twelve personal, interview-based profiles in the style of The New Yorker present an inside view of mediators at work: who they are and what techniques they use to achieve successful results in all areas of our society where conflicts arise--from business, law, and public policy to public education, the environment, and labor relations. Compelling stories illustrate the many ways to \"make talk work,\" offering insights to mediators currently working in the field, those seeking to enter the profession, and others who find that mediation skills are critical to success in their careers. Climb into the heads of some of the most respected mediators in the business. Jimmy Carter, Linda Colburn, Lawrence Susskind and other luminaries take you behind the scenes and share their insights, techniques, and experiences in twelve personal, interview-based profiles. Their compelling stories illustrate the many ways to \"make talk work,\" making this a uniquely pragmatic, inspiring resource for both working practitioners and aspirants to the field.","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990483648741,"sku":"NP9780787910907","price":65.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787910907.jpg?v=1761788008","url":"https:\/\/k12savings.com\/products\/when-talk-works-isbn-9780787910907","provider":"K12savings","version":"1.0","type":"link"}