{"product_id":"veterinary-healthcare-services-isbn-9780813809298","title":"Veterinary Healthcare Services","description":"Written to follow Dr Catanzaro's \u003ci\u003eBuilding the Successful Veterinary Practice \u003c\/i\u003eseries this book relies on the team approach to veterinary healthcare. The 'how to' format, complete with examples and concepts, is a necessary primer for veterinarians in today's competitive society. The author's active clinicians, offer options and alternatives to old habits in the form of workable solutions. The solutions are then tailored to specific practices and their unique needs. \u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eList of Abbreviations xiii\u003c\/p\u003e \u003cp\u003e1 The Era of Revenue Generation – The Front Door Must Swing 3\u003c\/p\u003e \u003cp\u003e2 The Appointment Book 21\u003c\/p\u003e \u003cp\u003e3 Outpatient Programs and Procedures 33\u003c\/p\u003e \u003cp\u003e4 Inpatient Procedures 49\u003c\/p\u003e \u003cp\u003e5 Marketing 73\u003c\/p\u003e \u003cp\u003e6 Ancillary Services 89\u003c\/p\u003e \u003cp\u003e7 New Technologies \u0026amp; Emerging Trends 103\u003c\/p\u003e \u003cp\u003eAppendix 1 Programs 117\u003c\/p\u003e \u003cp\u003eAppendix 2 Protocols and Bundles 135\u003c\/p\u003e \u003cp\u003eAppendix 3 More Receptionist Scripts 147\u003c\/p\u003e \u003cp\u003eAppendix 4 More Resort Forms 153\u003c\/p\u003e  \u003cb\u003e\u003cbr\u003e \u003c\/b\u003e \u003cp\u003e\u003cb\u003eThomas E. Catanzaro, DVM, MHA, FACHE, Diplomate, American College of Healthcare Executives,\u003c\/b\u003e is the first veterinarian to receive board certification with the American College of Healthcare Executives. He has spent the last decade building the largest veterinary-exclusive, diplomate-led veterinary consulting team in the United States. His full-time consultation and seminar schedule has given him knowledge and appreciation for the multitude of practice options.\u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThom Haig, DVM,\u003c\/b\u003e is a partner in a multispecies veterinary hospital in Nevada. He has been a lead consultant for Catanzaro \u0026amp; Associates for the last seven years. He is also co-editor of the VIN practice management board. His past experience with the Nevada State Board brings a unique perspective to value the value of medical records.\u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePeter Weinstein, DVM, MBA\u003c\/b\u003e, is a veterinarian and hospital administrator at an animal hospital in the suburban setting in southern California. His practice management consultation with Catanzaro \u0026amp; Associates and his experience with state and local veterinary medical associations have provided tremendous exposure to a variety of practice styles.\u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eJudi Leake, DVM,\u003c\/b\u003e used the lessons from practice management principles of Dr. Catanzaro to allow her to begin an early retirement. Retirement was short-lived, and she is currently building a stare-of-the-art hospital and pet resort near Aspen, Colorado.\u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHeather Howell, RVT, MBA\u003c\/b\u003e, is a hospital administrator in a seven doctor, mixed animal practice in Nevada. Her interests in human resources and personnel management contribute to the team-building emphasis of this book.\u003c\/p\u003e  Team building and leadership are keys to success in the veterinary practice of the new millennium. \u003ci\u003eVeterinary Healthcare Services:\u003c\/i\u003e Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice. The authors have built on the ideas of Thomas Catanzaro in presenting creative ways to build a practice that provides convenience and service to the client as well as professional growth to its staff. Some topics covered include:\u003cbr\u003e \u003cul\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAverage Client Transaction Rates\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThe three R’s – rechecks, recalls, reminders\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePrograms, protocols, and bundles\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClient retention\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThe appointment book\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePreferred client programs\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDay admits\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDental programs\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGeriatric programs\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMaintenance checklists\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMarketing promotions\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAncillary services – resorts, grooming, and boutiques\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNew technology\u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003e \u003cp\u003eOther books by Thomas Catanzaro that emphasize the teamwork and management principles discussed here are:\u003cbr\u003e \u003c\/p\u003e \u003cul\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBuilding the Successful Veterinary Practice: Leadership Tools (Volume 1) Programs \u0026amp; Procedures (Volume 2) Innovation \u0026amp; Creativity (Volume 3)\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVeterinary Management in Transition: Preparing for the 21st Century\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990450749669,"sku":"NP9780813809298","price":88.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780813809298.jpg?v=1761787881","url":"https:\/\/k12savings.com\/products\/veterinary-healthcare-services-isbn-9780813809298","provider":"K12savings","version":"1.0","type":"link"}