Total Quality Management Blueprint

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers. List of Figures.

List of Tables.

Preface.

Glossary of Terms.

1. Total Quality Management: An Introduction.

2. The Received Wisdom on Total Quality Management.

3. The Role of Management in Total Quality Management.

4. Business Process Management.

5. Quality Management Systems.

6. Quality Management Tools and Techniques.

7. Teams and Teamwork.

8. Assessment of Progress.

9. The Introduction of Total Quality Management.

10. Total Quality Management Summary.

Index.

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Combining theory and practice it adopts a balanced approach relevant to practising managers and students.

Total Quality Management Blueprint explores key issues and cutting-edge tools and techniques in a simple and practical style. Drawing on case studies, industrial practice and empirical research the text guides readers through the influence of quality management gurus, quality awards and self assessment, quality costing, quality management systems, teamwork, training, and business process management. Not only do both authors facilitate a thorough understanding of TQM, but Heather Bunney acts as a role model for aspiring female industrialists.