{"product_id":"total-facility-management-isbn-9781119707943","title":"Total Facility Management","description":"TOTAL FACILITY MANAGEMENT \u003cp\u003e\u003cb\u003eA comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe newly revised Fifth Edition of \u003ci\u003eTotal Facility Management\u003c\/i\u003e is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them.\u003c\/p\u003e\u003cp\u003eThe new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.\u003c\/p\u003e\u003cp\u003eReaders will benefit from the inclusion of:\u003c\/p\u003e\u003cli\u003e\u003cbl\u003eA thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eAn exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eAn examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eA review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.\u003c\/bl\u003e\u003c\/li\u003e\u003cp\u003eThe book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. \u003ci\u003eTotal Facility Management\u003c\/i\u003e will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management. \u003c\/p\u003e\u003cp\u003ePreface to the Fifth Edition xi\u003c\/p\u003e \u003cp\u003eAbbreviations xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe organization 1\u003c\/p\u003e \u003cp\u003eThe user 2\u003c\/p\u003e \u003cp\u003ePrinciples, processes, practices and procedures 2\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Fundamentals 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 3\u003c\/p\u003e \u003cp\u003eIntroduction 4\u003c\/p\u003e \u003cp\u003eBackground 4\u003c\/p\u003e \u003cp\u003ePractice note –Three perspectives 6\u003c\/p\u003e \u003cp\u003eKey concepts 12\u003c\/p\u003e \u003cp\u003eSupporting concepts 15\u003c\/p\u003e \u003cp\u003eKey roles, responsibilities and accountabilities 18\u003c\/p\u003e \u003cp\u003eCore competence in facility management 19\u003c\/p\u003e \u003cp\u003eConclusions 20\u003c\/p\u003e \u003cp\u003eChecklist 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Facility Planning 22\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 22\u003c\/p\u003e \u003cp\u003eIntroduction 23\u003c\/p\u003e \u003cp\u003eReal estate management 24\u003c\/p\u003e \u003cp\u003eOwn, lease or rent decision 24\u003c\/p\u003e \u003cp\u003eFully serviced workplace 25\u003c\/p\u003e \u003cp\u003eSpace management 26\u003c\/p\u003e \u003cp\u003eBusiness continuity and recovery planning 29\u003c\/p\u003e \u003cp\u003eDesign and construction for operability 30\u003c\/p\u003e \u003cp\u003ePractice example – Bargain basement 40\u003c\/p\u003e \u003cp\u003eDesign development 41\u003c\/p\u003e \u003cp\u003eStakeholders 42\u003c\/p\u003e \u003cp\u003eRisk management 45\u003c\/p\u003e \u003cp\u003eConclusions 46\u003c\/p\u003e \u003cp\u003eChecklist 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Facility Management Strategy 48\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 48\u003c\/p\u003e \u003cp\u003eIntroduction 49\u003c\/p\u003e \u003cp\u003eUnderstanding the organization 50\u003c\/p\u003e \u003cp\u003eBusiness context 50\u003c\/p\u003e \u003cp\u003eBusiness drivers and constraints 52\u003c\/p\u003e \u003cp\u003eOrganizational management levels 52\u003c\/p\u003e \u003cp\u003eCapability maturity 54\u003c\/p\u003e \u003cp\u003ePractice example – Taking one’s own advice 55\u003c\/p\u003e \u003cp\u003eStrategy formulation 56\u003c\/p\u003e \u003cp\u003eStrategic analysis 58\u003c\/p\u003e \u003cp\u003eSolution development 61\u003c\/p\u003e \u003cp\u003eStrategy implementation 62\u003c\/p\u003e \u003cp\u003eBusiness intelligence 64\u003c\/p\u003e \u003cp\u003eConclusions 65\u003c\/p\u003e \u003cp\u003eChecklist 66\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Human Resources Management 68\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 68\u003c\/p\u003e \u003cp\u003eIntroduction 69\u003c\/p\u003e \u003cp\u003eHuman resources planning 70\u003c\/p\u003e \u003cp\u003eRecruitment, retention and release 72\u003c\/p\u003e \u003cp\u003eLeadership and management styles 74\u003c\/p\u003e \u003cp\u003eDelegation and empowerment 74\u003c\/p\u003e \u003cp\u003ePractice example – Mind the gap 75\u003c\/p\u003e \u003cp\u003eLearning and continuing professional development\/education 77\u003c\/p\u003e \u003cp\u003eConclusions 78\u003c\/p\u003e \u003cp\u003eChecklist 79\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Well-Being, Workplace and Productivity 80\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 80\u003c\/p\u003e \u003cp\u003eIntroduction 81\u003c\/p\u003e \u003cp\u003eWell-being 83\u003c\/p\u003e \u003cp\u003ePractice example – A precautionary tale 87\u003c\/p\u003e \u003cp\u003eUser behaviour 87\u003c\/p\u003e \u003cp\u003eCross-cultural behaviour 88\u003c\/p\u003e \u003cp\u003eProductivity and efficiency 89\u003c\/p\u003e \u003cp\u003eInternal environment 95\u003c\/p\u003e \u003cp\u003eDesign issues 97\u003c\/p\u003e \u003cp\u003eUnconventional working arrangements 99\u003c\/p\u003e \u003cp\u003eCo-working 100\u003c\/p\u003e \u003cp\u003eConclusions 104\u003c\/p\u003e \u003cp\u003eChecklist 104\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Health, Safety, Security and the Environment 106\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 106\u003c\/p\u003e \u003cp\u003eIntroduction 107\u003c\/p\u003e \u003cp\u003eHSSE policy 108\u003c\/p\u003e \u003cp\u003eSocial performance 109\u003c\/p\u003e \u003cp\u003eZero accidents 110\u003c\/p\u003e \u003cp\u003eALARP 110\u003c\/p\u003e \u003cp\u003ePractice example –The only facility is a safe facility 111\u003c\/p\u003e \u003cp\u003eOccupational health and safety (OH\u0026amp;S) 112\u003c\/p\u003e \u003cp\u003eCompliance 114\u003c\/p\u003e \u003cp\u003eHazard identification and risk assessment 118\u003c\/p\u003e \u003cp\u003eProtection of users 119\u003c\/p\u003e \u003cp\u003eConclusions 119\u003c\/p\u003e \u003cp\u003eChecklist 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Facility Management Organization 122\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 122\u003c\/p\u003e \u003cp\u003eIntroduction 123\u003c\/p\u003e \u003cp\u003eBackground to the facility management organization 124\u003c\/p\u003e \u003cp\u003eOrganizational structure and management 125\u003c\/p\u003e \u003cp\u003eExtent of embeddedness 127\u003c\/p\u003e \u003cp\u003ePractice example – Management led or management overload? 131\u003c\/p\u003e \u003cp\u003eService delivery options 132\u003c\/p\u003e \u003cp\u003eSupport processes and activities 138\u003c\/p\u003e \u003cp\u003eDynamic capabilities 139\u003c\/p\u003e \u003cp\u003eAligning the facility management organization and service options 141\u003c\/p\u003e \u003cp\u003eConclusions 141\u003c\/p\u003e \u003cp\u003eChecklist 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Outsourcing Decision 144\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 144\u003c\/p\u003e \u003cp\u003eIntroduction 145\u003c\/p\u003e \u003cp\u003eEstablishing the baseline 146\u003c\/p\u003e \u003cp\u003eUsers as key stakeholders 148\u003c\/p\u003e \u003cp\u003eSourcing policy 151\u003c\/p\u003e \u003cp\u003ePractice example – Capability or capacity? 152\u003c\/p\u003e \u003cp\u003eAttributes of service 153\u003c\/p\u003e \u003cp\u003eEvaluating options 158\u003c\/p\u003e \u003cp\u003eConclusions 160\u003c\/p\u003e \u003cp\u003eChecklist 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Procurement 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 163\u003c\/p\u003e \u003cp\u003eIntroduction 164\u003c\/p\u003e \u003cp\u003eProcurement process 165\u003c\/p\u003e \u003cp\u003eCentralized or decentralized procurement 167\u003c\/p\u003e \u003cp\u003eProcurement policy and procedures 167\u003c\/p\u003e \u003cp\u003eRoles, responsibilities and accountabilities 169\u003c\/p\u003e \u003cp\u003ePrequalification of service providers 170\u003c\/p\u003e \u003cp\u003eRequest for proposals or tender 176\u003c\/p\u003e \u003cp\u003eService specifications 178\u003c\/p\u003e \u003cp\u003eService level agreements (SLAs) 181\u003c\/p\u003e \u003cp\u003eTendering 184\u003c\/p\u003e \u003cp\u003ePractice example –When the price is right 187\u003c\/p\u003e \u003cp\u003eFinancial close 188\u003c\/p\u003e \u003cp\u003eCompetitive dialogue 190\u003c\/p\u003e \u003cp\u003eConclusions 191\u003c\/p\u003e \u003cp\u003eChecklist 192\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Service Delivery 194\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 194\u003c\/p\u003e \u003cp\u003eIntroduction 195\u003c\/p\u003e \u003cp\u003eUsers as customers 196\u003c\/p\u003e \u003cp\u003eIn-house provision 197\u003c\/p\u003e \u003cp\u003eExternal service providers 198\u003c\/p\u003e \u003cp\u003eMobilization 199\u003c\/p\u003e \u003cp\u003eBusiness continuity and transition 201\u003c\/p\u003e \u003cp\u003ePractice example – To be at a complete loss 202\u003c\/p\u003e \u003cp\u003eContract management 203\u003c\/p\u003e \u003cp\u003eContract administration 208\u003c\/p\u003e \u003cp\u003eConclusions 209\u003c\/p\u003e \u003cp\u003eChecklist 210\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Specialist Services and Partnership 212\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 212\u003c\/p\u003e \u003cp\u003eIntroduction 213\u003c\/p\u003e \u003cp\u003eICT services 214\u003c\/p\u003e \u003cp\u003eHealthcare services 217\u003c\/p\u003e \u003cp\u003eSecurity and protection services 218\u003c\/p\u003e \u003cp\u003eCustodial services 219\u003c\/p\u003e \u003cp\u003eProfessional services 220\u003c\/p\u003e \u003cp\u003ePerformance and SLAs 220\u003c\/p\u003e \u003cp\u003eRisk, insurance and indemnities 221\u003c\/p\u003e \u003cp\u003eSupplier management 221\u003c\/p\u003e \u003cp\u003eCollaborative relationships 222\u003c\/p\u003e \u003cp\u003ePractice example – Take your partners 227\u003c\/p\u003e \u003cp\u003ePublic–private partnerships (PPPs) 228\u003c\/p\u003e \u003cp\u003eConclusions 234\u003c\/p\u003e \u003cp\u003eChecklist 235\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Performance Management 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 237\u003c\/p\u003e \u003cp\u003eIntroduction 238\u003c\/p\u003e \u003cp\u003eQuality or performance 239\u003c\/p\u003e \u003cp\u003ePost-implementation review 239\u003c\/p\u003e \u003cp\u003ePost-occupancy evaluation (POE) 240\u003c\/p\u003e \u003cp\u003eService review 242\u003c\/p\u003e \u003cp\u003ePerformance measurement 244\u003c\/p\u003e \u003cp\u003ePractice example – On another level 253\u003c\/p\u003e \u003cp\u003eUpdating service specifications and SLAs 254\u003c\/p\u003e \u003cp\u003eBenchmarking 255\u003c\/p\u003e \u003cp\u003eQuality management system 262\u003c\/p\u003e \u003cp\u003eConclusions 263\u003c\/p\u003e \u003cp\u003eChecklist 263\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Maintenance Management 266\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 266\u003c\/p\u003e \u003cp\u003eIntroduction 267\u003c\/p\u003e \u003cp\u003eMaintenance strategy 268\u003c\/p\u003e \u003cp\u003eMaintenance policy 269\u003c\/p\u003e \u003cp\u003eMaintenance planning 270\u003c\/p\u003e \u003cp\u003ePractice example – Learning an important lesson 272\u003c\/p\u003e \u003cp\u003eMaintenance approach and methods 276\u003c\/p\u003e \u003cp\u003eBuilding logbook 280\u003c\/p\u003e \u003cp\u003ePermits and approvals 281\u003c\/p\u003e \u003cp\u003eInspections 281\u003c\/p\u003e \u003cp\u003eBuilding services engineering installations 282\u003c\/p\u003e \u003cp\u003eIntelligent or smart systems 285\u003c\/p\u003e \u003cp\u003eManuals, registers and inventories 286\u003c\/p\u003e \u003cp\u003eMaintenance management system 288\u003c\/p\u003e \u003cp\u003eConclusions 289\u003c\/p\u003e \u003cp\u003eChecklist 290\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Sustainable Facilities 292\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 292\u003c\/p\u003e \u003cp\u003eIntroduction 293\u003c\/p\u003e \u003cp\u003eSustainable development 294\u003c\/p\u003e \u003cp\u003eEnvironmental management 295\u003c\/p\u003e \u003cp\u003eZero carbon 298\u003c\/p\u003e \u003cp\u003eEnvironmental performance and energy efficiency 299\u003c\/p\u003e \u003cp\u003eManaging water resources 300\u003c\/p\u003e \u003cp\u003eManaging waste 301\u003c\/p\u003e \u003cp\u003eCorporate social responsibility (CSR) 302\u003c\/p\u003e \u003cp\u003eManagement and user responsibilities 303\u003c\/p\u003e \u003cp\u003eEconomic performance 303\u003c\/p\u003e \u003cp\u003eLife cycle costing 305\u003c\/p\u003e \u003cp\u003ePractice example – Ever smarter, ever green 305\u003c\/p\u003e \u003cp\u003eTechnology-enhanced facilities 306\u003c\/p\u003e \u003cp\u003eInnovative workplaces and communities 310\u003c\/p\u003e \u003cp\u003eConclusions 314\u003c\/p\u003e \u003cp\u003eChecklist 315\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Change Management 317\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 317\u003c\/p\u003e \u003cp\u003eIntroduction 318\u003c\/p\u003e \u003cp\u003eManagement of change 319\u003c\/p\u003e \u003cp\u003eOrganizational change 320\u003c\/p\u003e \u003cp\u003ePractice example – No false moves 324\u003c\/p\u003e \u003cp\u003eTransition 325\u003c\/p\u003e \u003cp\u003eRe-occupation and business recovery 343\u003c\/p\u003e \u003cp\u003eInnovation, research and development 345\u003c\/p\u003e \u003cp\u003eConclusions 347\u003c\/p\u003e \u003cp\u003eChecklist 348\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Facility Management Systems 350\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 350\u003c\/p\u003e \u003cp\u003eIntroduction 351\u003c\/p\u003e \u003cp\u003eManagement systems 352\u003c\/p\u003e \u003cp\u003eManagement system standards 353\u003c\/p\u003e \u003cp\u003eFacility management system 354\u003c\/p\u003e \u003cp\u003eRequirements 355\u003c\/p\u003e \u003cp\u003ePractice example – Conformity is good for business 366\u003c\/p\u003e \u003cp\u003eImplementation of a facility management system 366\u003c\/p\u003e \u003cp\u003eAssessment 367\u003c\/p\u003e \u003cp\u003eEvidence-based approach 370\u003c\/p\u003e \u003cp\u003eConclusions 370\u003c\/p\u003e \u003cp\u003eChecklist 371\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 Information Management 373\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey points 373\u003c\/p\u003e \u003cp\u003eIntroduction 374\u003c\/p\u003e \u003cp\u003eManaging information 375\u003c\/p\u003e \u003cp\u003eFacility handbook 382\u003c\/p\u003e \u003cp\u003eFacility user guide 383\u003c\/p\u003e \u003cp\u003eClassifying information and data 384\u003c\/p\u003e \u003cp\u003eComputer-aided facility management (CAFM) systems 396\u003c\/p\u003e \u003cp\u003eBuilding information modelling (BIM) 397\u003c\/p\u003e \u003cp\u003ePractice example – Problems can be difficult, solutions must not be 403\u003c\/p\u003e \u003cp\u003eInternet of Things 404\u003c\/p\u003e \u003cp\u003eArtificial intelligence 404\u003c\/p\u003e \u003cp\u003eConclusions 407\u003c\/p\u003e \u003cp\u003eChecklist 408\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices 410\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Standards 410\u003c\/p\u003e \u003cp\u003eB Glossary 413\u003c\/p\u003e \u003cp\u003eC Prevention of Fraud and Irregularity 424\u003c\/p\u003e \u003cp\u003eD Contracts and Agreements 430\u003c\/p\u003e \u003cp\u003eReferences 433\u003c\/p\u003e \u003cp\u003eIndex 436\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBrian Atkin\u003c\/b\u003e BSc, MPhil, PhD, FRICS, FCIOB is a management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution’s FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eAdrian Brooks\u003c\/b\u003e BSc (Hons), MBA, MRICS is a Principal in Avison Young’s Workplace and ­Facility Management business, focused on the delivery of a broad range of services for property ­owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction \u0026amp; Built Environment Sector Policy and Strategy Committee for the British ­Standards ­Institution.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eA comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe newly revised Fifth Edition of \u003ci\u003eTotal Facility Management\u003c\/i\u003e is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them.\u003c\/p\u003e\u003cp\u003eThe new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.\u003c\/p\u003e\u003cp\u003eReaders will benefit from the inclusion of:\u003c\/p\u003e\u003cli\u003e\u003cbl\u003eA thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eAn exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eAn examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eA review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.\u003c\/bl\u003e\u003c\/li\u003e\u003cp\u003eThe book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. \u003ci\u003eTotal Facility Management\u003c\/i\u003e will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990397272293,"sku":"NP9781119707943","price":54.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119707943.jpg?v=1761787663","url":"https:\/\/k12savings.com\/products\/total-facility-management-isbn-9781119707943","provider":"K12savings","version":"1.0","type":"link"}