{"product_id":"to-the-letter-isbn-9780787944797","title":"To the Letter","description":"\u003cp\u003e\u003cb\u003eCustomizable pre-written business communications\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness communication is often tricky; the line between professional and impersonal is difficult to parse, and arriving at the perfect tone can take more time than many of us have to spare. \u003ci\u003eTo the Letter: A Handbook of Model Letters for the Busy Executive\u003c\/i\u003e is the solution. With pre-written letters and over 1,500 customizable phrases for nearly any occasion, this book is a major time saver! Copy a letter exactly or use it as a starting point for your own to make professional communication quick and easy.\u003c\/p\u003e A NOTE TO THE BUSY EXECUTIVE ix \u003cp\u003eINTRODUCTION x\u003c\/p\u003e \u003cp\u003eACCOMPLISHMENTS 2\u003c\/p\u003e \u003cp\u003eTo Document to Colleagues and Superiors 2\u003c\/p\u003e \u003cp\u003eADJUSTMENTS 4\u003c\/p\u003e \u003cp\u003ePositive Response 4\u003c\/p\u003e \u003cp\u003eNegative Response 6\u003c\/p\u003e \u003cp\u003eANNIVERSARY DATES 10\u003c\/p\u003e \u003cp\u003eOf Your Own Firm 10\u003c\/p\u003e \u003cp\u003eOf Individual's Service to Your Firm 12\u003c\/p\u003e \u003cp\u003eOf Client's or Customer's Business 14\u003c\/p\u003e \u003cp\u003eANNOUNCEMENTS 16\u003c\/p\u003e \u003cp\u003eOf Mergers, Acquisitions, Restructuring 16\u003c\/p\u003e \u003cp\u003eANNUAL MEETINGS 20\u003c\/p\u003e \u003cp\u003e4) Notice of Meeting Time and Place 20\u003c\/p\u003e \u003cp\u003eShareholder's Proxy 23\u003c\/p\u003e \u003cp\u003eANNUAL REPORTS 24\u003c\/p\u003e \u003cp\u003eLetter from the CEO 24\u003c\/p\u003e \u003cp\u003eCongratulatory Responses 30\u003c\/p\u003e \u003cp\u003eAPOLOGIES 36\u003c\/p\u003e \u003cp\u003eAdmitting Error 36\u003c\/p\u003e \u003cp\u003eAvoiding Responsibility for Error 40\u003c\/p\u003e \u003cp\u003eAPPOINTMENTS 44\u003c\/p\u003e \u003cp\u003eRequesting 44\u003c\/p\u003e \u003cp\u003eDeclining 48\u003c\/p\u003e \u003cp\u003ePostponing or Cancelling 52\u003c\/p\u003e \u003cp\u003eAPPRECIATION 56\u003c\/p\u003e \u003cp\u003eAbsence from Office Because of Illness or Travel 56\u003c\/p\u003e \u003cp\u003eOn Presentation of Awards, Bonuses 60\u003c\/p\u003e \u003cp\u003eBIDS 62\u003c\/p\u003e \u003cp\u003eSoliciting 62\u003c\/p\u003e \u003cp\u003eAccepting 66\u003c\/p\u003e \u003cp\u003eRejecting 68\u003c\/p\u003e \u003cp\u003eBILLING ERRORS 72\u003c\/p\u003e \u003cp\u003ePointing Out 72\u003c\/p\u003e \u003cp\u003eCorrecting: 76\u003c\/p\u003e \u003cp\u003eBuyer's Error 76\u003c\/p\u003e \u003cp\u003eSeller's Error 80\u003c\/p\u003e \u003cp\u003eCOMMENDATIONS 86\u003c\/p\u003e \u003cp\u003eTo Program Chairperson or Meeting Planner 86\u003c\/p\u003e \u003cp\u003eTo a Speaker 88\u003c\/p\u003e \u003cp\u003eFor Excellent Service from Outside Staff 90\u003c\/p\u003e \u003cp\u003eFor Excellent Service, Work, Results from Your Own Staff 94\u003c\/p\u003e \u003cp\u003eCOMPLAINTS 98\u003c\/p\u003e \u003cp\u003e1 To Subordinates 98\u003c\/p\u003e \u003cp\u003eTo Peers 102\u003c\/p\u003e \u003cp\u003eTo Superiors 106\u003c\/p\u003e \u003cp\u003eAbout Poor Service, Defective or Inferior Product 110\u003c\/p\u003e \u003cp\u003eCONDOLENCES 116\u003c\/p\u003e \u003cp\u003eDeath 116\u003c\/p\u003e \u003cp\u003eResponse to Condolences 122\u003c\/p\u003e \u003cp\u003eCONFIRMATIONS 124\u003c\/p\u003e \u003cp\u003eOf Phone Conversations or Meetings 124\u003c\/p\u003e \u003cp\u003eTo Speakers 128\u003c\/p\u003e \u003cp\u003eOf Attendance at Event 130\u003c\/p\u003e \u003cp\u003eCONGRATULATIONS 132\u003c\/p\u003e \u003cp\u003eExpression on: 133\u003c\/p\u003e \u003cp\u003eReceipt of an Award 133\u003c\/p\u003e \u003cp\u003eBirth of Baby 136\u003c\/p\u003e \u003cp\u003eBirthday 138\u003c\/p\u003e \u003cp\u003eCivic Achievement 140\u003c\/p\u003e \u003cp\u003eNew Job 143\u003c\/p\u003e \u003cp\u003ePromotion 146\u003c\/p\u003e \u003cp\u003ePublication 149\u003c\/p\u003e \u003cp\u003eRetirement 156\u003c\/p\u003e \u003cp\u003eWedding 158\u003c\/p\u003e \u003cp\u003eResponse to Congratulations 160\u003c\/p\u003e \u003cp\u003eCREDIT AND COLLECTION 164\u003c\/p\u003e \u003cp\u003eTo Creditors Promising Payment 164\u003c\/p\u003e \u003cp\u003eInvestigations 168\u003c\/p\u003e \u003cp\u003eOffering Credit 172\u003c\/p\u003e \u003cp\u003eRefusing Credit 174\u003c\/p\u003e \u003cp\u003eCancelling Credit 178\u003c\/p\u003e \u003cp\u003eCollection Letters 182\u003c\/p\u003e \u003cp\u003eCasual Reminder 183\u003c\/p\u003e \u003cp\u003eStronger Reminder 185\u003c\/p\u003e \u003cp\u003eAppeal for Discussion 190\u003c\/p\u003e \u003cp\u003eUrgent Demand 193\u003c\/p\u003e \u003cp\u003eDISMISSALS 196\u003c\/p\u003e \u003cp\u003eLayoffs 196\u003c\/p\u003e \u003cp\u003eUnsuitable Employee 200\u003c\/p\u003e \u003cp\u003eEMPLOYMENT OFFERS 202\u003c\/p\u003e \u003cp\u003eAccepting Job 202\u003c\/p\u003e \u003cp\u003eDeclining Job 204\u003c\/p\u003e \u003cp\u003eEXPENSES 206\u003c\/p\u003e \u003cp\u003eTo Encourage Employees to Watch or Eliminate 206\u003c\/p\u003e \u003cp\u003eFAREWELLS 208\u003c\/p\u003e \u003cp\u003eTo the Person Leaving 208\u003c\/p\u003e \u003cp\u003eFrom the Person Leaving 212\u003c\/p\u003e \u003cp\u003eHIRING 216\u003c\/p\u003e \u003cp\u003eAcknowledging Receipt of Resume 216\u003c\/p\u003e \u003cp\u003eOffering a Job 220\u003c\/p\u003e \u003cp\u003eRefusing an Applicant 224\u003c\/p\u003e \u003cp\u003eHOLIDAY GREETINGS 228\u003c\/p\u003e \u003cp\u003eHONORARY USE OF NAME, TESTIMONIAL, OR CHAIR POSITION 236\u003c\/p\u003e \u003cp\u003eRequesting 236\u003c\/p\u003e \u003cp\u003eAccepting 240\u003c\/p\u003e \u003cp\u003eDeclining 242\u003c\/p\u003e \u003cp\u003eINFORMATION 244\u003c\/p\u003e \u003cp\u003eRequesting: 244\u003c\/p\u003e \u003cp\u003eFrom Client, Customer 245\u003c\/p\u003e \u003cp\u003eFrom Vendor 249\u003c\/p\u003e \u003cp\u003eFrom Others 251\u003c\/p\u003e \u003cp\u003eProviding: 254\u003c\/p\u003e \u003cp\u003eTo Client, Customer 255\u003c\/p\u003e \u003cp\u003eTo Vendor 256\u003c\/p\u003e \u003cp\u003eTo Others 257\u003c\/p\u003e \u003cp\u003eRefusing 258\u003c\/p\u003e \u003cp\u003eINTRODUCTION 262\u003c\/p\u003e \u003cp\u003eOf a New Employee 262\u003c\/p\u003e \u003cp\u003eOf an Outside Person 264\u003c\/p\u003e \u003cp\u003eOf an Outside Service or Company 268\u003c\/p\u003e \u003cp\u003eINVITATIONS 270\u003c\/p\u003e \u003cp\u003eTo Speak: 270\u003c\/p\u003e \u003cp\u003eExtending 270\u003c\/p\u003e \u003cp\u003eAccepting 274\u003c\/p\u003e \u003cp\u003eDeclining 276\u003c\/p\u003e \u003cp\u003eTo Event: 278\u003c\/p\u003e \u003cp\u003eExtending 278\u003c\/p\u003e \u003cp\u003eAccepting 282\u003c\/p\u003e \u003cp\u003eDeclining 286\u003c\/p\u003e \u003cp\u003eISSUES 292\u003c\/p\u003e \u003cp\u003e1 To Manage Crisis 292\u003c\/p\u003e \u003cp\u003eTo Express an Opinion to a Public Official 294\u003c\/p\u003e \u003cp\u003eTo Urge Employee, Colleague Participation 298\u003c\/p\u003e \u003cp\u003eMEDIA NOTICES 302\u003c\/p\u003e \u003cp\u003ePress Releases 302\u003c\/p\u003e \u003cp\u003eSupport for a Position 306\u003c\/p\u003e \u003cp\u003eDemand for a Retraction, Clarification to Editor 308\u003c\/p\u003e \u003cp\u003eMEETINGS 312\u003c\/p\u003e \u003cp\u003eAnnouncing 312\u003c\/p\u003e \u003cp\u003eConfirming Attendance 316\u003c\/p\u003e \u003cp\u003eDeclining Attendance 318\u003c\/p\u003e \u003cp\u003eORDERS 320\u003c\/p\u003e \u003cp\u003ePlacing and Filling 320\u003c\/p\u003e \u003cp\u003eDelaying Because of Misfortune 324\u003c\/p\u003e \u003cp\u003eDelaying Because of Missing Information, Errors 326\u003c\/p\u003e \u003cp\u003ePERMISSIONS 330\u003c\/p\u003e \u003cp\u003eRequesting: 330\u003c\/p\u003e \u003cp\u003eTo Use an Oral Comment, Story, Anecdote 331\u003c\/p\u003e \u003cp\u003eTo Use Copyrighted Materials 332\u003c\/p\u003e \u003cp\u003eGranting 334\u003c\/p\u003e \u003cp\u003eRefusing 336\u003c\/p\u003e \u003cp\u003ePOLICY STATEMENTS 340\u003c\/p\u003e \u003cp\u003eCompany Standard 341\u003c\/p\u003e \u003cp\u003eNew Policy 342\u003c\/p\u003e \u003cp\u003eChanges 343\u003c\/p\u003e \u003cp\u003eEmployee Benefit Programs 346\u003c\/p\u003e \u003cp\u003ePROMOTIONS\/TRANSFERS 348\u003c\/p\u003e \u003cp\u003eYour Own: 348\u003c\/p\u003e \u003cp\u003eRequesting 348\u003c\/p\u003e \u003cp\u003eAccepting 350\u003c\/p\u003e \u003cp\u003eYour Staff: 352\u003c\/p\u003e \u003cp\u003eAnnouncing 352\u003c\/p\u003e \u003cp\u003eApproving 354\u003c\/p\u003e \u003cp\u003eDisapproving 356\u003c\/p\u003e \u003cp\u003ePUBLISHING 360\u003c\/p\u003e \u003cp\u003eQuery for Professional Journal Article 360\u003c\/p\u003e \u003cp\u003eREFERENCES 362\u003c\/p\u003e \u003cp\u003eRequesting 362\u003c\/p\u003e \u003cp\u003eSupplying a Favorable Recommendation 366\u003c\/p\u003e \u003cp\u003eSupplying a Neutral Recommendation 372\u003c\/p\u003e \u003cp\u003eDeclining to Give 374\u003c\/p\u003e \u003cp\u003eThank You for Reference 378\u003c\/p\u003e \u003cp\u003eREFERRALS 382\u003c\/p\u003e \u003cp\u003eRequesting 382\u003c\/p\u003e \u003cp\u003eOffering 384\u003c\/p\u003e \u003cp\u003eREMINDERS AND FOLLOW-UPS 386\u003c\/p\u003e \u003cp\u003eREPRIMANDS 390\u003c\/p\u003e \u003cp\u003eRESIGNATIONS 394\u003c\/p\u003e \u003cp\u003eOn a Positive Departure 394\u003c\/p\u003e \u003cp\u003eOn a Negative Departure 398\u003c\/p\u003e \u003cp\u003eAcceptance of 402\u003c\/p\u003e \u003cp\u003eRESUME TRANSMITTALS 406\u003c\/p\u003e \u003cp\u003eIntroducing Yourself 406\u003c\/p\u003e \u003cp\u003eIntroducing Another Person 412\u003c\/p\u003e \u003cp\u003eSALES AND MARKETING 416\u003c\/p\u003e \u003cp\u003eLead-in to a Phone Call, Appointment 416\u003c\/p\u003e \u003cp\u003eFollow-up to a Phone Call, Appointment 422\u003c\/p\u003e \u003cp\u003eIntroduction of New Sales Representative 426\u003c\/p\u003e \u003cp\u003eIntroduction of a Product or Service 428\u003c\/p\u003e \u003cp\u003eSubmission of Bid or Proposal 432\u003c\/p\u003e \u003cp\u003eGoodwill Building 434\u003c\/p\u003e \u003cp\u003eInactive Accounts 440\u003c\/p\u003e \u003cp\u003eRate Increase or Policy Change 442\u003c\/p\u003e \u003cp\u003eThank You for Buying 446\u003c\/p\u003e \u003cp\u003eDeclining to Do Business 450\u003c\/p\u003e \u003cp\u003eEncouragement to Sales Staff 452\u003c\/p\u003e \u003cp\u003eSOLICITATIONS 456\u003c\/p\u003e \u003cp\u003eRequesting 456\u003c\/p\u003e \u003cp\u003eResponding Positively 460\u003c\/p\u003e \u003cp\u003eResponding Negatively 462\u003c\/p\u003e \u003cp\u003eSUGGESTIONS 464\u003c\/p\u003e \u003cp\u003eInviting Them from Your Employees and Customers 464\u003c\/p\u003e \u003cp\u003eOffering Them to Your Superiors 466\u003c\/p\u003e \u003cp\u003eReplying Positively 468\u003c\/p\u003e \u003cp\u003eReplying Negatively 472\u003c\/p\u003e \u003cp\u003eTHANK YOU 476\u003c\/p\u003e \u003cp\u003eFor Award, Bonus, or Benefit 476\u003c\/p\u003e \u003cp\u003eFor Gift or Donation 480\u003c\/p\u003e \u003cp\u003eFor Service to Community 484\u003c\/p\u003e \u003cp\u003eFor Hospitality 486\u003c\/p\u003e \u003cp\u003eFor Referral or Reference 490\u003c\/p\u003e \u003cp\u003eResponse to a Thank You 494\u003c\/p\u003e \u003cp\u003eTRANSMITTALS 496\u003c\/p\u003e \u003cp\u003eWELCOME 500\u003c\/p\u003e \u003cp\u003eTo Potential Customer, Client New to the Area 502\u003c\/p\u003e \u003cp\u003eTo New Shareholder 506\u003c\/p\u003e \u003cp\u003eAPPENDIX A: TO THE LETTER CHECKLIST FOR FORM 509\u003c\/p\u003e \u003cp\u003eAttention Lines 511\u003c\/p\u003e \u003cp\u003eAddresses-Inside and Outside 511\u003c\/p\u003e \u003cp\u003e\"Boilerplate\" Paragraphs 512\u003c\/p\u003e \u003cp\u003eComplimentary Closings 512\u003c\/p\u003e \u003cp\u003eCopy Notations 513\u003c\/p\u003e \u003cp\u003eDate Lines 513\u003c\/p\u003e \u003cp\u003eEnclosure Notations 513\u003c\/p\u003e \u003cp\u003eEnvelopes 513\u003c\/p\u003e \u003cp\u003eFormats for Typing 513\u003c\/p\u003e \u003cp\u003eBlock Style 514\u003c\/p\u003e \u003cp\u003eIndented Style 515\u003c\/p\u003e \u003cp\u003eIdentification Initials 516\u003c\/p\u003e \u003cp\u003eMailing Methods 516\u003c\/p\u003e \u003cp\u003ePersonal Pronouns 516\u003c\/p\u003e \u003cp\u003ePostscripts 516\u003c\/p\u003e \u003cp\u003eReference Lines 516\u003c\/p\u003e \u003cp\u003eSalutations 517\u003c\/p\u003e \u003cp\u003eSecond-Page Headings 517\u003c\/p\u003e \u003cp\u003eSignatures 517\u003c\/p\u003e \u003cp\u003eStationery 518\u003c\/p\u003e \u003cp\u003eSubject Lines 518\u003c\/p\u003e \u003cp\u003eVisual Placement and Design 519\u003c\/p\u003e \u003cp\u003eAPPENDIX B: FORM FOR CUSTOMIZING AND DICTATING LETTERS 521\u003c\/p\u003e \u003cp\u003eABOUT THE AUTHOR 524\u003c\/p\u003e  \u003cp\u003eDianna Booher is an American author, and communication expert. She is also the chief executive of Booher Research Institute, a Colleyville, Texas-based company that offers communication consulting, executive coaching, and publishing strategies for Fortune 500 organizations and nonprofit organizations.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990393667813,"sku":"NP9780787944797","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787944797.jpg?v=1761787649","url":"https:\/\/k12savings.com\/products\/to-the-letter-isbn-9780787944797","provider":"K12savings","version":"1.0","type":"link"}