{"product_id":"the-volunteer-management-handbook-isbn-9780470604533","title":"The Volunteer Management Handbook","description":"\u003cb\u003eCompletely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program\u003c\/b\u003e  \u003cp\u003eDrawing on the experience and expertise of recognized authorities on nonprofit organizations, \u003ci\u003eThe Volunteer Management Handbook, Second Edition\u003c\/i\u003e is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNow covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more\u003c\/li\u003e \u003cli\u003eUp-to-date, practical guidance for the major areas of volunteer leadership and management\u003c\/li\u003e \u003cli\u003eExplores volunteers and the law: liabilities, immunities, and responsibilities\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eDesigned to help nonprofit organizations survive and thrive, \u003ci\u003eThe Volunteer Management Handbook, Second Edition\u003c\/i\u003e is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Volunteer Resource Program Assessment, Analysis, And Planning 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOrganizational Assessment And Planning\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Volunteer Models and Management 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eR. Dale Safrit, EdD\u003c\/p\u003e \u003cp\u003eNorth Carolina State University\u003c\/p\u003e \u003cp\u003eRyan Schmiesing, PhD\u003c\/p\u003e \u003cp\u003eOhio Community Service Council\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Volunteer Demographics 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHarriett C. Edwards, EdD\u003c\/p\u003e \u003cp\u003eR. Dale Safrit, EdD\u003c\/p\u003e \u003cp\u003eKimberly Allen, PhD\u003c\/p\u003e \u003cp\u003eNorth Carolina State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Preparing the Organization for Volunteers 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJeffrey L. Brudney, PhD\u003c\/p\u003e \u003cp\u003eCleveland State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital A (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Volunteer Management of Governance Volunteers A.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKeith Seel, PhD, CVA\u003c\/p\u003e \u003cp\u003eMount Royal University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJudith A. M. Smith, DM\u003c\/p\u003e \u003cp\u003eHandsOn Jacksonville, Inc.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital B (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Understanding the Changing Organization as a Primary Context for Volunteering B.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJudith A. M. Smith, DM\u003c\/p\u003e \u003cp\u003eHandsOn Jacksonville, Inc.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital C (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Organizational and Programmatic Benefits from Adversity:Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs C.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eElizabeth Power, MEd\u003c\/p\u003e \u003cp\u003eEPower \u0026amp; Associates, Inc.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOperational Assessment And Planning\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Maximizing Volunteer Engagement 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSarah Jane Rehnborg, PhD\u003c\/p\u003e \u003cp\u003eMeg Moore, MBA\u003c\/p\u003e \u003cp\u003eUniversity of Texas at Austin\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Assessment, Planning, and Staffing Analysis 125\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCheryle N. Yallen, MS\u003c\/p\u003e \u003cp\u003eCNY Enterprises\u003c\/p\u003e \u003cp\u003eBarbara K. Wentworth, MS\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Policy Development for Volunteer Involvement 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLinda L. Graff, BSW, MA\u003c\/p\u003e \u003cp\u003eLinda Graff And Associates Inc.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital D (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Options for Volunteer Involvement D.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBryan D. Terry, PhD\u003c\/p\u003e \u003cp\u003eAmy M. Harder, PhD\u003c\/p\u003e \u003cp\u003eDale W. Pracht, PhD\u003c\/p\u003e \u003cp\u003eUniversity of Florida\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital E (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Managing Voluntourism E.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMuthusami Kumaran, PhD\u003c\/p\u003e \u003cp\u003eUniversity of Florida\u003c\/p\u003e \u003cp\u003eJoanna Pappas\u003c\/p\u003e \u003cp\u003eFaith Ventures Investment Corporation\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Strategic Deployment And Implementation 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAccession\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResource Management Systems\u003c\/p\u003e \u003cp\u003eStephen Hobbs, EdD\u003c\/p\u003e \u003cp\u003eWELLth Learning Network\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital F (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Marketing Volunteerism for Specialized Cohorts F.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLori Gotlieb\u003c\/p\u003e \u003cp\u003eThe Arthritis Society, Ontario Region\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Orientation: 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWelcoming New Volunteers into the Organization Harriett C. Edwards, EdD\u003c\/p\u003e \u003cp\u003eNorth Carolina State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTraining\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Training Volunteers 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMary Kay Hood, MS\u003c\/p\u003e \u003cp\u003eHendricks Regional Health\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCommunications\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Volunteer and Staff Relations 255\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNancy Macduff, MACE\u003c\/p\u003e \u003cp\u003eMacduff\/Bunt Associates\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Communicating with Volunteers and Staff 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDenise Sevick Bortree, PhD\u003c\/p\u003e \u003cp\u003ePenn State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital G (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Social Media and Volunteer Programs G.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNancy Macduff, MACE\u003c\/p\u003e \u003cp\u003eMacduff\/Bunt Associates\u003c\/p\u003e \u003cp\u003e\u003cb\u003eProgram Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Volunteer Performance Management: The Impact Wheel 287\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJulie Anne Cross, PhD\u003c\/p\u003e \u003cp\u003eStratagem, Inc.\u003c\/p\u003e \u003cp\u003eStephen Hobbs, EdD\u003c\/p\u003e \u003cp\u003eWELLth Learning Network\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital H (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Effective Leadership and Decision-Making H.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNicole LaMee Perez Steadman, PhD\u003c\/p\u003e \u003cp\u003eUniversity of Florida\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Risk Management in Volunteer Involvement 323\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLinda L. Graff, BSW, MA\u003c\/p\u003e \u003cp\u003eLinda Graff And Associates Inc.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital I (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Information System Tools for Volunteer Management I.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDebra C. Burrows, PhD\u003c\/p\u003e \u003cp\u003eThe Pennsylvania State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital J (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Executive and Managerial Coaching in Nonprofits: Critical Leadership Development J.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMilena Meneghetti, MSc, CHRP, Registered Psychologist\u003c\/p\u003e \u003cp\u003eFamily Psychology Centre\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Results And Evaluation 361\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Evaluating the Volunteer Program: Contexts and Models 363\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJeffrey L. Brudney, PhD\u003c\/p\u003e \u003cp\u003eCleveland State University\u003c\/p\u003e \u003cp\u003eTamara G. Nezhina, PhD\u003c\/p\u003e \u003cp\u003eDePaul University\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Evaluating Impact of Volunteer Programs 389\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eR. Dale Safrit, EdD\u003c\/p\u003e \u003cp\u003eNorth Carolina State University\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) APPLIED MANAGEMENT PRACTICE\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital K (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Mission Fulfillment (Even During Challenging Times) K.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBrian P. Higley, PhD\u003c\/p\u003e \u003cp\u003eThe Building Blocks LLC and the University of North Florida\u003c\/p\u003e \u003cp\u003eMartin Heesacker, PhD\u003c\/p\u003e \u003cp\u003eUniversity of Florida\u003c\/p\u003e \u003cp\u003eBrian J. Mistler, PhD\u003c\/p\u003e \u003cp\u003eHobart and William Smith Colleges\u003c\/p\u003e \u003cp\u003eJustin Farinelli, BS\u003c\/p\u003e \u003cp\u003eSecond Lieutenant U.S. Army\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital L (www.wiley.com\/go\/volhandbook) Ethics: Professional Ethics for Volunteers L.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJoan E. Pynes, PhD\u003c\/p\u003e \u003cp\u003eUniversity of South Florida\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital M (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Professionalism and Credentialing in the Field of Volunteer Management M.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLawrence Ullian, EdD and CVA\u003c\/p\u003e \u003cp\u003eMuskie School of Public Service, University of Southern Maine\u003c\/p\u003e \u003cp\u003eAnne B. Schink, CVA\u003c\/p\u003e \u003cp\u003eConsultant in Volunteer Management\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital N (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Advocacy in Volunteer Management N.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnne B. Schink, CVA\u003c\/p\u003e \u003cp\u003eConsultant in Volunteer Management\u003c\/p\u003e \u003cp\u003eLawrence Ullian, EdD, CVA\u003c\/p\u003e \u003cp\u003eMuskie School of Public Service, University of Southern Maine\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital O (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) National, State, and Local Community Programs for Volunteer Resource Managers O.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKristin Callazzo Hodgson, CAE\u003c\/p\u003e \u003cp\u003eClinical and Laboratory Standards Institute\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital P (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Volunteer Management: Hospice Organizations P.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGinny Burns, CVA\u003c\/p\u003e \u003cp\u003eBig Bend Hospice\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital Q (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal) Q.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTimothy L. Koehnen, PhD, Professor Associado\u003c\/p\u003e \u003cp\u003eUniversity of Tras-os-Montes e Alto Douro\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDigital R (\u003ca href=\"http:\/\/www.wiley.com\/go\/volhandbook\"\u003ewww.wiley.com\/go\/volhandbook\u003c\/a\u003e) International Volunteer Management R.1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarilyn K. Lesmeister, PhD\u003c\/p\u003e \u003cp\u003ePamela Rose, PhD\u003c\/p\u003e \u003cp\u003eOregon State University\u003c\/p\u003e \u003cp\u003eErin Barnhart, PhD Candidate\u003c\/p\u003e \u003cp\u003eEffective Altruism, LLC\u003c\/p\u003e \u003cp\u003eAbout the Editor 409\u003c\/p\u003e \u003cp\u003eAbout the Contributors 411\u003c\/p\u003e \u003cp\u003eAbout the Web Site 427\u003c\/p\u003e \u003cp\u003eIndex 429\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTRACY D. CONNORS\u003c\/b\u003e has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a graduate student at Capella University completing requirements for a doctoral degree in human services management.\u003c\/p\u003e  \u003cp\u003eDespite the challenges and pressures of the U.S. economy, Americans are still volunteering in record numbers. With nonprofits struggling to provide services that directly affect our quality of life, volunteers have become even more vital to nonprofit organizations. Now more than ever, effective management of our splendid volunteer resources is imperative if we are to evoke, focus, and sustain their motivation, resources, and skills into providing the growing array of human services offered by our people-helping agencies and organizations.\u003c\/p\u003e \u003cp\u003eCovering all aspects of the management of volunteer programs, the \u003ci\u003eSecond Edition\u003c\/i\u003e of \u003ci\u003eThe Volunteer Management Handbook\u003c\/i\u003e has been completely updated to reflect the latest in volunteer resource management (VRM): best practices; effective policies and policy making; demographics and social evolution; planning and analysis (program and participant) in volunteer programs; recruiting, orienting, and training volunteers; volunteer evaluation (program and volunteer); ethics and professionalism; and state, national, and international programs. \u003c\/p\u003e\u003cp\u003eEdited by nonprofit expert Tracy Connors, this practical volume provides useful perspectives and guidance for volunteer resource management issues, as well as highlighting and explaining the trends, issues, and developments that lie ahead. Contributions are featured from visionary nonprofit professionals, outlining the present and future of more successful volunteer resource management, to explain how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eManage more effectively within dynamic, fluid organizational and program environments, including managing performance in both a strategic and tactical context to achieve impressive results.\u003c\/li\u003e \u003cli\u003eUse advanced information management technology and networking to change “technology walls” to “program bridges” at every stage of the VRM process—from recruiting, marketing, and orientation, to coordination, scheduling, evaluation, and recognition.\u003c\/li\u003e \u003cli\u003eUnderstand—and change—organizational culture to establish a growth-filled environment for volunteers and staff.\u003c\/li\u003e \u003cli\u003eReassess your organization’s volunteer resource management model and planning to develop VRM policies that help protect your organization from risk, yet promote involvement, quality programming, increased productivity, and greater volunteer satisfaction.\u003c\/li\u003e \u003cli\u003eUse creatively and effectively the growing number of potential volunteer options offered by social media, economic conditions, cultural and technological advances to expand and enrich your VRM program offerings.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eNow available as both an online and print publication, this invaluable guide offers seventeen additional online chapters, exclusively through the new edition’s companion website. Learn to get, develop, and keep the right volunteers for your nonprofit with the proven guidance found in \u003ci\u003eThe Volunteer Management Handbook, Second Edition,\u003c\/i\u003e the must-read every nonprofit needs to create a volunteer-happy organization.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990364438757,"sku":"NP9780470604533","price":73.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470604533.jpg?v=1761787524","url":"https:\/\/k12savings.com\/products\/the-volunteer-management-handbook-isbn-9780470604533","provider":"K12savings","version":"1.0","type":"link"}