{"product_id":"the-secrets-of-facilitation-isbn-9781118206133","title":"The Secrets of Facilitation","description":"\u003cp\u003eThe revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.\u003c\/p\u003e \u003cp\u003eThis expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator.\u003c\/p\u003e \u003cp\u003ePraise for the First Edition of \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e, beginning and experienced facilitators alike will find tools to take their results to the next level.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eJim Canfield\u003c\/b\u003e, chief learning officer, TEC International\u003c\/p\u003e \u003cp\u003e\"This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eKerri McBride\u003c\/b\u003e, past chair, International Association of Facilitators\u003c\/p\u003e \u003cp\u003e\"In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eLen Roberts\u003c\/b\u003e, CEO, RadioShack\u003c\/p\u003e \u003cp\u003e\"We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003ePeter Scott\u003c\/b\u003e, executive general manager, MLC–National Australia Bank\u003c\/p\u003e \u003cp\u003e\"At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eAnn Herrmann-Nehdi\u003c\/b\u003e, CEO, Herrmann International, Herrmann Brain Dominance Indicator\u003c\/p\u003e \u003cp\u003eIntroduction to the Second Edition xvii\u003c\/p\u003e \u003cp\u003eWhat’s New in the Second Edition? xviii\u003c\/p\u003e \u003cp\u003eCase Study: The Secrets in Action—How Two Practitioners Have Put the Secrets to Work xx\u003c\/p\u003e \u003cp\u003eIntroduction: a Powerful Secret xxiii\u003c\/p\u003e \u003cp\u003eCase Study: Learning the Powerful Secret xxiii\u003c\/p\u003e \u003cp\u003eSecret #1—The Fundamental Secret of Facilitation xxiv\u003c\/p\u003e \u003cp\u003eCase Study: The Sanitation Workers xxiv\u003c\/p\u003e \u003cp\u003eLearning to Apply the Fundamental Secret xxvi\u003c\/p\u003e \u003cp\u003eThe Principles of SMART Facilitation xxviii\u003c\/p\u003e \u003cp\u003eMore Ways to Apply the Secret xxxix\u003c\/p\u003e \u003cp\u003eWhat This Book Will Do for You xxxix\u003c\/p\u003e \u003cp\u003eWhere to Start xl\u003c\/p\u003e \u003cp\u003e\u003cb\u003eI. What Is the Role of a Facilitator? 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 1\u003c\/p\u003e \u003cp\u003eCase Study: The Facilitator’s Role in Civic Leadership Groups 1\u003c\/p\u003e \u003cp\u003eSample Scenarios: Group Solutions Needed 3\u003c\/p\u003e \u003cp\u003eWhen Is Facilitation Appropriate? 4\u003c\/p\u003e \u003cp\u003eSecret #2—The Secret of When to Use Facilitation 5\u003c\/p\u003e \u003cp\u003eDefinition: What Is a Facilitated Session? 5\u003c\/p\u003e \u003cp\u003eWhat Are the Responsibilities of a Facilitator? 6\u003c\/p\u003e \u003cp\u003eThe Soul of a Facilitator 7\u003c\/p\u003e \u003cp\u003eWhen Is Facilitation Not Appropriate? 8\u003c\/p\u003e \u003cp\u003eFacilitation: Where Is the Industry Today? 10\u003c\/p\u003e \u003cp\u003eWhat’s Next for Facilitation? 11\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Gain Buy-In to a Strategic Plan 13\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Understanding Facilitation and the Roles of a Facilitator 14\u003c\/p\u003e \u003cp\u003eExercise Your Skills 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eII. The Secrets to Questioning: Design Your Questions to Get Better Answers 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 17\u003c\/p\u003e \u003cp\u003eCase Study: Starting Questions 17\u003c\/p\u003e \u003cp\u003eThe Starting Question 18\u003c\/p\u003e \u003cp\u003eSecret #3—The Secret of the Starting Question 20\u003c\/p\u003e \u003cp\u003eCase Study: The Starting Question to Engage the VP’s Number Two 26\u003c\/p\u003e \u003cp\u003eThe Reacting Questions 27\u003c\/p\u003e \u003cp\u003eSecret #4—The Secret to Guiding a Group 28\u003c\/p\u003e \u003cp\u003eFloating an Idea 29\u003c\/p\u003e \u003cp\u003eSecret #5—The Secret to Influencing Idea Ownership 30\u003c\/p\u003e \u003cp\u003eApplying the Questioning Techniques 32\u003c\/p\u003e \u003cp\u003eA Final Note on Questioning 34\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Questioning 34\u003c\/p\u003e \u003cp\u003eExercise Your Skills 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIII. The Secrets to Preparing: Know Your 5 Ps 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 37\u003c\/p\u003e \u003cp\u003eCase Study: The Principals’ Conference 37\u003c\/p\u003e \u003cp\u003eThe 5 Ps of Preparation 38\u003c\/p\u003e \u003cp\u003eSecret #6—The Secret to Preparation: The 5 Ps 38\u003c\/p\u003e \u003cp\u003eIt’s All About Purpose 39\u003c\/p\u003e \u003cp\u003eSecret #7—The Secret Power of Purpose 40\u003c\/p\u003e \u003cp\u003eDefining the Product 41\u003c\/p\u003e \u003cp\u003eSecret #8—The Secret to Defining the Session Product: The 3 Hs 42\u003c\/p\u003e \u003cp\u003eSelecting Participants 42\u003c\/p\u003e \u003cp\u003eIdentifying the Probable Issues 45\u003c\/p\u003e \u003cp\u003ePreparing the Process 46\u003c\/p\u003e \u003cp\u003eThe Meeting Notice 46\u003c\/p\u003e \u003cp\u003eCase Study: Preparing for Vision Councils 47\u003c\/p\u003e \u003cp\u003eSpecial Topic: Managing a Sponsor 48\u003c\/p\u003e \u003cp\u003eSecret #9—The Secret to Managing a Sponsor’s Presence 51\u003c\/p\u003e \u003cp\u003eApplying the 5 Ps 53\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Preparing 54\u003c\/p\u003e \u003cp\u003eExercise Your Skills 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIV. The Secrets to Starting: Inform, Excite, Empower, Involve 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 57\u003c\/p\u003e \u003cp\u003eCase Study: Kicking off Vision 2020 57\u003c\/p\u003e \u003cp\u003eOpening the Session 58\u003c\/p\u003e \u003cp\u003eSecret #10—The Secret to a Strong Opening 59\u003c\/p\u003e \u003cp\u003eSecret #11—The Secret to Exciting in the Opening 62\u003c\/p\u003e \u003cp\u003eGaining Buy-In to the Agenda 63\u003c\/p\u003e \u003cp\u003eSecret #12—The Secret to Gaining Agenda Buy-In 63\u003c\/p\u003e \u003cp\u003eUsing Ground Rules 65\u003c\/p\u003e \u003cp\u003eSecret #13—The Secret to Using Ground Rules 65\u003c\/p\u003e \u003cp\u003eCase Study: Avoiding the Executive Feeding Frenzy 68\u003c\/p\u003e \u003cp\u003eUsing Parking Boards 70\u003c\/p\u003e \u003cp\u003eSecret #14—The Secret to Parking Boards 70\u003c\/p\u003e \u003cp\u003eEffective Introductions 71\u003c\/p\u003e \u003cp\u003eSecret #15—The Secret to Effective Introductions 72\u003c\/p\u003e \u003cp\u003eOpening Nonfacilitated Meetings 73\u003c\/p\u003e \u003cp\u003eWhen Should You Arrive for the Meeting? 73\u003c\/p\u003e \u003cp\u003eGetting Started on Time 74\u003c\/p\u003e \u003cp\u003eSecret #16—The Secret to Starting on Time 74\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Starting 75\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Getting the Session Started 76\u003c\/p\u003e \u003cp\u003eExercise Your Skills 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003eV. The Secrets to Focusing: Establish the Course, Avoid Detours 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 79\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating the Senator and the Chief of Staff 79\u003c\/p\u003e \u003cp\u003eSecret #17—The Secret to Using Checkpoints 79\u003c\/p\u003e \u003cp\u003eFocusing the Group: Using Checkpoints 79\u003c\/p\u003e \u003cp\u003eThe Extended Checkpoint 83\u003c\/p\u003e \u003cp\u003eWarming Up a Group 84\u003c\/p\u003e \u003cp\u003eSecret #18—The Secret to Warming Up a Group 84\u003c\/p\u003e \u003cp\u003eDelivering Accurate, Clear, and Concise Directions (PeDeQs) 85\u003c\/p\u003e \u003cp\u003eSecret #19—The Secret to Giving Clear Directions 85\u003c\/p\u003e \u003cp\u003eKeeping a Group on Track 88\u003c\/p\u003e \u003cp\u003eSecret #20—The Secret to Keeping a Group on Track 88\u003c\/p\u003e \u003cp\u003eManaging Breakout Groups 90\u003c\/p\u003e \u003cp\u003eSecret #21—The Secret to Effective Breakout Groups 90\u003c\/p\u003e \u003cp\u003eSecret #22—The Secret to Rotating Flip Charts 95\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Focusing 97\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Focusing a Group 97\u003c\/p\u003e \u003cp\u003eExercise Your Skills 99\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVI. The Secrets to Recording: the Power of the Pen—use It, Don’t Abuse It, Make It Theirs 101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 101\u003c\/p\u003e \u003cp\u003eCase Study: Public Safety Collaborative 101\u003c\/p\u003e \u003cp\u003eHow Facilitators Abuse the Pen 102\u003c\/p\u003e \u003cp\u003eUsing, Not Abusing the Pen 104\u003c\/p\u003e \u003cp\u003eSecret #23—The Secret to Using, Not Abusing, the Power of the Pen 104\u003c\/p\u003e \u003cp\u003eCase Study: The Power of the Pen, ELMO, and Parking Boards 107\u003c\/p\u003e \u003cp\u003eKnowing What to Record 107\u003c\/p\u003e \u003cp\u003eSecret #24—The Secret to Knowing What to Record 108\u003c\/p\u003e \u003cp\u003eManaging the Recording Process 110\u003c\/p\u003e \u003cp\u003eSecret #25—The Secret to Keeping the Recording Concise 112\u003c\/p\u003e \u003cp\u003eUsing Strategies to Avoid Lulls While Writing 113\u003c\/p\u003e \u003cp\u003eSecret #26—The Secret to Avoiding Lulls While Writing 114\u003c\/p\u003e \u003cp\u003eAdditional Techniques for Recording 116\u003c\/p\u003e \u003cp\u003eThe Seven Deadly Sins of Facilitation 118\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Recording 119\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Recording 119\u003c\/p\u003e \u003cp\u003eExercise Your Skills 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVII. The Secrets to Information Gathering: Know Your Tools and How to Use Them 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 123\u003c\/p\u003e \u003cp\u003eCase Study: The Retailing Conference 123\u003c\/p\u003e \u003cp\u003eUnderstanding the Major Information Gathering and Processing Functions 125\u003c\/p\u003e \u003cp\u003eUnderstanding Processing Groups 126\u003c\/p\u003e \u003cp\u003eUnderstanding Processing Order 127\u003c\/p\u003e \u003cp\u003eGathering and Processing Information 127\u003c\/p\u003e \u003cp\u003eSecret #27—The Secret to Gathering Information 127\u003c\/p\u003e \u003cp\u003eGathering Facts 128\u003c\/p\u003e \u003cp\u003eSecret #28—The Secret to Getting the Details 129\u003c\/p\u003e \u003cp\u003eCategorizing 130\u003c\/p\u003e \u003cp\u003eSecret #29—The Secret to Categorizing 130\u003c\/p\u003e \u003cp\u003eInquiring 133\u003c\/p\u003e \u003cp\u003eSecret #30—The Secret to Q\u0026amp;A Sessions 133\u003c\/p\u003e \u003cp\u003eGenerating Ideas 136\u003c\/p\u003e \u003cp\u003eSecret #31—The Secret to Generating Ideas 136\u003c\/p\u003e \u003cp\u003ePrioritizing 138\u003c\/p\u003e \u003cp\u003eSecret #32—The Secret to Prioritizing 139\u003c\/p\u003e \u003cp\u003eReporting 143\u003c\/p\u003e \u003cp\u003eSecret #33—The Secret to Reporting Back 144\u003c\/p\u003e \u003cp\u003eGetting Feedback 145\u003c\/p\u003e \u003cp\u003eSecret #34—The Secret to Getting Quality Feedback 145\u003c\/p\u003e \u003cp\u003eAdditional Information Gathering and Processing Strategies 147\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Information Gathering 150\u003c\/p\u003e \u003cp\u003eCase Study: Facilitation in the Classroom 151\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Information Gathering 152\u003c\/p\u003e \u003cp\u003eExercise Your Skills 153\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVIII. the Secrets to Closing: Review, Define, Evaluate, End, Debrief 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 155\u003c\/p\u003e \u003cp\u003eCase Study: Polling for Agreement at the Close 155\u003c\/p\u003e \u003cp\u003eSecret #35—The Secret to a Strong Close 157\u003c\/p\u003e \u003cp\u003eReviewing Activities Completed and Personal Objectives 157\u003c\/p\u003e \u003cp\u003eConfirming Commitment to Decisions Made 158\u003c\/p\u003e \u003cp\u003eSecret #36—The Secret to Confirming Commitment to Decisions 158\u003c\/p\u003e \u003cp\u003eClearing the Issues List 163\u003c\/p\u003e \u003cp\u003eSecret #37—The Secret to Clearing the Issues List 163\u003c\/p\u003e \u003cp\u003eAssigning Actions 164\u003c\/p\u003e \u003cp\u003eSecret #38—The Secret to Assigning Actions 164\u003c\/p\u003e \u003cp\u003eDefining What Can Be Communicated About the Session 165\u003c\/p\u003e \u003cp\u003eEvaluating the Session 167\u003c\/p\u003e \u003cp\u003eEnding the Session 169\u003c\/p\u003e \u003cp\u003eDebriefing 169\u003c\/p\u003e \u003cp\u003eWhat If the Session Is Running Behind? 170\u003c\/p\u003e \u003cp\u003eWhat If the Session Is Going to Run Over? 171\u003c\/p\u003e \u003cp\u003eDelivering a Partial Close 171\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Closing 172\u003c\/p\u003e \u003cp\u003eExercise Your Skills 173\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIX. The Secrets to Managing Dysfunction: Conscious Prevention, Early Detection, Clean Resolution 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 175\u003c\/p\u003e \u003cp\u003eCase Study: The Chairman and the COO 175\u003c\/p\u003e \u003cp\u003eDysfunctional Behavior—What Is It? 177\u003c\/p\u003e \u003cp\u003eSecret #39—The Secret to Understanding Dysfunction 178\u003c\/p\u003e \u003cp\u003eTechniques for Conscious Prevention 180\u003c\/p\u003e \u003cp\u003eSecret #40—The Secret to Preventing Dysfunction 180\u003c\/p\u003e \u003cp\u003eTechniques for Early Detection 183\u003c\/p\u003e \u003cp\u003eSecret #41—The Secret to Detecting Dysfunction 183\u003c\/p\u003e \u003cp\u003eTechniques for Clean Resolution 185\u003c\/p\u003e \u003cp\u003eSecret #42—The Secret to Resolving Dysfunction 185\u003c\/p\u003e \u003cp\u003eRecommended Responses to Various Dysfunctions 188\u003c\/p\u003e \u003cp\u003eWhen the Unexpected Happens 196\u003c\/p\u003e \u003cp\u003eSecret #43—The Secret to Responding When the Unexpected Happens 197\u003c\/p\u003e \u003cp\u003eResponding to Mistakes and Attacks 198\u003c\/p\u003e \u003cp\u003eCase Study: Making a Mistake as the Facilitator 198\u003c\/p\u003e \u003cp\u003eSecret #44—The Secret to Responding to Mistakes and Attacks 199\u003c\/p\u003e \u003cp\u003eRewarding Functional Behavior 201\u003c\/p\u003e \u003cp\u003eLesson Learned 201\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Managing Dysfunction 203\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Managing Dysfunction 205\u003c\/p\u003e \u003cp\u003eExercise Your Skills 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003eX. The Secrets to Consensus Building: Create and Maintain a Consensus-focused Process 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 209\u003c\/p\u003e \u003cp\u003eCase Study: Consensus on Values 209\u003c\/p\u003e \u003cp\u003eDefining Consensus 210\u003c\/p\u003e \u003cp\u003eSecret #45—The Secret to Understanding Consensus 211\u003c\/p\u003e \u003cp\u003eDeciding How to Decide 212\u003c\/p\u003e \u003cp\u003eSecret #46—The Secret of Five-Finger Consensus 214\u003c\/p\u003e \u003cp\u003eUnderstanding Why People Disagree 215\u003c\/p\u003e \u003cp\u003eSecret #47—The Secret to Understanding Disagreement 215\u003c\/p\u003e \u003cp\u003eSecret #48—The Secret to Resolving a Level 3 Disagreement 221\u003c\/p\u003e \u003cp\u003eFilling Your Toolbox of Consensus Building Techniques 223\u003c\/p\u003e \u003cp\u003eSecret #49—The Secret to Resolving a Level 1 Disagreement 224\u003c\/p\u003e \u003cp\u003eSecret #50—The Secret to Resolving a Level 2 Disagreement 231\u003c\/p\u003e \u003cp\u003eCase Study: Improving Customer Delivery Times 234\u003c\/p\u003e \u003cp\u003eSecret #51—The Secret to Using Weighted Scoring 236\u003c\/p\u003e \u003cp\u003eRevisiting the Family Vacation 241\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Consensus 242\u003c\/p\u003e \u003cp\u003eSecret #52—The Secret to Gaining Consensus on Wording 242\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Consensus Building 244\u003c\/p\u003e \u003cp\u003eExercise Your Skills 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXI. The Secrets to Energy: Set the Pace, Anticipate the Lulls, React Accordingly 247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 247\u003c\/p\u003e \u003cp\u003eCase Study: Learning the Impact of Energy 247\u003c\/p\u003e \u003cp\u003eUnderstanding the Impact of Energy 248\u003c\/p\u003e \u003cp\u003eSecret #53—The Secret of Energy: The Three Es 248\u003c\/p\u003e \u003cp\u003eProjecting Energy from the Start 250\u003c\/p\u003e \u003cp\u003eSecret #54—The Secret to Starting with Energy 250\u003c\/p\u003e \u003cp\u003eCase Study: The Low-Key Facilitator 253\u003c\/p\u003e \u003cp\u003eAdjusting to the Lullaby Times 253\u003c\/p\u003e \u003cp\u003eSecret #55—The Secret to Adjusting to the Lullaby Times 254\u003c\/p\u003e \u003cp\u003eMaintaining Energy During the Session 254\u003c\/p\u003e \u003cp\u003eSecret #56—The Secret to Maintaining Energy 255\u003c\/p\u003e \u003cp\u003eCase Study: A Team Building Mistake 258\u003c\/p\u003e \u003cp\u003eUsing Team Building Activities 259\u003c\/p\u003e \u003cp\u003eSecret #57—The Secret to Using Team Building Activities 259\u003c\/p\u003e \u003cp\u003eCrossing the River: My Favorite Team Building Exercise 260\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Energy 264\u003c\/p\u003e \u003cp\u003eExercise Your Skills 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXII. The Secrets to Agenda Setting: Adapt Your Agenda to Address the Need 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 267\u003c\/p\u003e \u003cp\u003eCase Study: Pay for Performance 267\u003c\/p\u003e \u003cp\u003eUnderstanding Process 268\u003c\/p\u003e \u003cp\u003eUsing Standard Agendas 269\u003c\/p\u003e \u003cp\u003eSecret #58—The Secret of Standard Agendas 269\u003c\/p\u003e \u003cp\u003eCustomizing the Agenda 273\u003c\/p\u003e \u003cp\u003eSecret #59—The Secret to Customizing the Agenda 274\u003c\/p\u003e \u003cp\u003eDeveloping an Agenda from Scratch 275\u003c\/p\u003e \u003cp\u003eSecret #60—The Secret to Developing an Agenda from Scratch 275\u003c\/p\u003e \u003cp\u003eKnowing Your Process Cold: The Facilitation Guide 277\u003c\/p\u003e \u003cp\u003eSecret #61—The Secret to Knowing Your Process Cold 277\u003c\/p\u003e \u003cp\u003eEstimating and Tracking Time 279\u003c\/p\u003e \u003cp\u003eSecret #62—The Secret to Estimating Time 279\u003c\/p\u003e \u003cp\u003eApplying the Secrets to the First Meeting of a Task Force 281\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Agenda Setting 284\u003c\/p\u003e \u003cp\u003eExercise Your Skills 285\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXIII. The Secrets to Facilitating Virtual Meetings: Keep Everyone Focused and Engaged 287\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 287\u003c\/p\u003e \u003cp\u003eCase Study: The Virtual Strategy Monitoring Session 287\u003c\/p\u003e \u003cp\u003eSecret #63—The Secret to Preparing for a Virtual Meeting 293\u003c\/p\u003e \u003cp\u003eChoosing and Preparing Your Technology 293\u003c\/p\u003e \u003cp\u003ePreparing for the Meeting 294\u003c\/p\u003e \u003cp\u003eStarting the Meeting 295\u003c\/p\u003e \u003cp\u003eRunning the Meeting 296\u003c\/p\u003e \u003cp\u003eSecret #64—The Secret to Engaging People Virtually 297\u003c\/p\u003e \u003cp\u003eSpecial Cases 298\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Virtual Meetings 300\u003c\/p\u003e \u003cp\u003eExercise Your Skills 302\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXIV. The Secrets to Facilitating Large Groups and Conferences: Use the Power of Process to Guide and Engage 303\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 303\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating a Thousand People 303\u003c\/p\u003e \u003cp\u003eFacilitating Large Groups 305\u003c\/p\u003e \u003cp\u003eSecret #65—The Secret to Facilitating Large Groups 305\u003c\/p\u003e \u003cp\u003eFacilitating Conferences 307\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating a Conference on Spirituality 307\u003c\/p\u003e \u003cp\u003eSecret #66—The Secret to Facilitating Conferences 310\u003c\/p\u003e \u003cp\u003eSecret #67—The Secret to Managing Time with Speakers 312\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Facilitating Large Groups and Conferences 314\u003c\/p\u003e \u003cp\u003eExercise Your Skills 315\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXV. The Secrets to Facilitating Cross-cultural Groups: Recognize Your Own Biases to Better Adapt to the Culture of Others 317\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 317\u003c\/p\u003e \u003cp\u003eIntroduction 317\u003c\/p\u003e \u003cp\u003eUnderstanding Cultural Competency 318\u003c\/p\u003e \u003cp\u003eSecret #68—The Secret to Facilitating Cross-Cultural Groups 323\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Cross-Cultural Groups 333\u003c\/p\u003e \u003cp\u003eCase Study: What Is the Objective? 334\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating the Strategic Plan for a Caribbean Government 336\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating for Morehouse 347\u003c\/p\u003e \u003cp\u003eInterrupting the Effects of Institutional Power Through Facilitation 351\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Facilitating Cross-Cultural Groups 364\u003c\/p\u003e \u003cp\u003eExercise Your Skills 366\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXVI. The Secrets to Building an Internal Facilitator Capability: Build the Case, Raise Awareness 369\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 369\u003c\/p\u003e \u003cp\u003eIntroduction 369\u003c\/p\u003e \u003cp\u003eCase Study: The Pull Strategy at Hydro One 370\u003c\/p\u003e \u003cp\u003eCase Study: From Training to Something Bigger at Direct Supply 377\u003c\/p\u003e \u003cp\u003eCase Study: The Facilitator Development Program at Saudi Aramco 379\u003c\/p\u003e \u003cp\u003eBest Practice Strategies 385\u003c\/p\u003e \u003cp\u003eSecret #69—The Secret to Establishing an Internal Facilitator Cadre 386\u003c\/p\u003e \u003cp\u003eExercise Your Skills 394\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXVII. Special Topics 395\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 395\u003c\/p\u003e \u003cp\u003eApply the Secrets to Running a Simple Meeting 395\u003c\/p\u003e \u003cp\u003eApplying the Secrets as a Meeting Participant 402\u003c\/p\u003e \u003cp\u003eSecret #70—The Secret to Guerrilla Facilitation 402\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Very Small Groups 404\u003c\/p\u003e \u003cp\u003eApplying the Secrets as a Consultant or Subject Matter Expert 405\u003c\/p\u003e \u003cp\u003eCase Study: The Strategy Firm and the Nonprofit 406\u003c\/p\u003e \u003cp\u003eBecoming a Certified Facilitator 408\u003c\/p\u003e \u003cp\u003eFacilitator Neutrality: Fact or Fiction? 412\u003c\/p\u003e \u003cp\u003eEpilogue 417\u003c\/p\u003e \u003cp\u003eResource Guide for Facilitators 419\u003c\/p\u003e \u003cp\u003eLeadership Strategies—The Facilitation Company 419\u003c\/p\u003e \u003cp\u003eThe FindaFacilitator Database 420\u003c\/p\u003e \u003cp\u003eThe International Association of Facilitators 420\u003c\/p\u003e \u003cp\u003eThe International Institute for Facilitation 420\u003c\/p\u003e \u003cp\u003eTraining Courses in Facilitation 420\u003c\/p\u003e \u003cp\u003eRecommended Books 424\u003c\/p\u003e \u003cp\u003e70 Secrets of Facilitation 427\u003c\/p\u003e \u003cp\u003eAcknowledgments 431\u003c\/p\u003e \u003cp\u003eThe Author 433\u003c\/p\u003e \u003cp\u003eIndex 435\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eMichael Wilkinson\u003c\/b\u003e is founder and managing director for Leadership Strategies–The Facilitation Company, which specializes in facilitation training and in providing facilitators to lead executive retreats and task forces. He was named Facilitator of the Year by the Southeast Association of Facilitators in 2003 and is author of four books.\u003c\/p\u003e  \u003cp\u003eThe revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.\u003c\/p\u003e \u003cp\u003eThis expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator.\u003c\/p\u003e \u003cp\u003ePraise for the First Edition of \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In \u003ci\u003eThe Secrets of Facilitation\u003c\/i\u003e, beginning and experienced facilitators alike will find tools to take their results to the next level.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eJim Canfield\u003c\/b\u003e, chief learning officer, TEC International\u003c\/p\u003e \u003cp\u003e\"This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eKerri McBride\u003c\/b\u003e, past chair, International Association of Facilitators\u003c\/p\u003e \u003cp\u003e\"In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eLen Roberts\u003c\/b\u003e, CEO, RadioShack\u003c\/p\u003e \u003cp\u003e\"We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works.\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003ePeter Scott\u003c\/b\u003e, executive general manager, MLC–National Australia Bank\u003c\/p\u003e \u003cp\u003e\"At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!\"\u003c\/p\u003e \u003cp\u003e—\u003cb\u003eAnn Herrmann-Nehdi\u003c\/b\u003e, CEO, Herrmann International, Herrmann Brain Dominance Indicator\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990337831141,"sku":"NP9781118206133","price":66.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118206133.jpg?v=1761787415","url":"https:\/\/k12savings.com\/products\/the-secrets-of-facilitation-isbn-9781118206133","provider":"K12savings","version":"1.0","type":"link"}