The Revelation Conversation

Discover a breakthrough way to link employees’ daily job duties to the organization’s purpose, and watch employee engagement, productivity, and customer satisfaction soar!

Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.

As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it.

Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.

The book contains dozens of examples of how leading companies link their corporate ideals to employees’ daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.“A slogan won’t change your company, but the thoughtful, compassionate, and difficult conversations described in Curtin’s book will. It’s time we focused more on doing work that matters for people who care.”
—Seth Godin, author of This Is Marketing

“One of our greatest challenges in life is connecting our deeper aspirations with our day-to-day actions.  The Revelation Conversation is a wonderful guide showing how to actually do it!”
—Dr. Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There
 
“If managers truly want to inspire engagement, they must not only walk the talk but know how to demonstrate it by building it into the flow of everyday work. Bravo for the work and ideas offered.”
—Dr. Beverly Kaye, coauthor of Love ’Em or Lose ’Em, Up is Not the Only Way, and Help Them Grow or Watch Them Go

“Linking one’s job and career to greater purpose and meaning is one of the central challenges of our time. I applaud Steve Curtin’s effort in helping us make this connection.”
—Dr. Bob Nelson, bestselling author of 1,001 Ways to Reward Employees and coauthor of Work Made Fun Gets Done! Steve Curtin is the author of the bestselling Delight Your Customers and is a globally known expert and speaker on customer service management and leadership. Curtin was rated fourth by Global Guru on its annual listing of the top thirty experts in the world on the topic of customer service. Before launching his company in 2007, he had a twenty-year career with Marriott International. His client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE.
 
 Author of Delight Your Customers