{"product_id":"the-race-without-a-finish-line-isbn-9781555424626","title":"The Race Without a Finish Line","description":"Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality. Part 1: The race for quality: starting points and participants \u003cp\u003eThe roots of the TQM movement\u003c\/p\u003e \u003cp\u003eThe basis of TQM\u003c\/p\u003e \u003cp\u003eUsing TQM in a public sector setting\u003c\/p\u003e \u003cp\u003eWhere TQM will work (and where it won't)\u003c\/p\u003e \u003cp\u003ePart 2: Entering the race: strategies that work\u003c\/p\u003e \u003cp\u003ePlanning for change: developing the requirements\u003c\/p\u003e \u003cp\u003eLeadership and commitment: laying the foundation\u003c\/p\u003e \u003cp\u003eStrategy No. 1: establish supportive organizational roles and structures\u003c\/p\u003e \u003cp\u003eStrategy No. 2: Use the right tools and processes\u003c\/p\u003e \u003cp\u003eStrategy No. 3: Implement long-term educational programs\u003c\/p\u003e \u003cp\u003eStrategy No. 4: Create meaningful recognition and reward systems\u003c\/p\u003e \u003cp\u003eStrategy No. 5: Encourage complete and regular communication\u003c\/p\u003e \u003cp\u003ePart 3: Breaking out of the pack: building on other's experience\u003c\/p\u003e \u003cp\u003eAuditing the process: the Baldrige and President's awards\u003c\/p\u003e \u003cp\u003eSharing the experience: comments and reflections from the award winners\u003c\/p\u003e \u003cp\u003eStriving for quality: rewards without end\u003c\/p\u003e \u003cp\u003eResource A: Glossary of TQM terms\u003c\/p\u003e \u003cp\u003eResource B: Directory of TQM terms\u003c\/p\u003e \u003cp\u003eResource C: Annotated bibliography of TQM publications\u003c\/p\u003e \"An excellent primer on the most important subject for American business in the 1900's--training its people.\" --James Flannigan, Business columnist, Los Angeles Times  \u003cp\u003eWARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.  Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality. \"An excellent primer on the most important subject for American business in the 1990's--training its people.\"--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990326100197,"sku":"NP9781555424626","price":45.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781555424626.jpg?v=1761787366","url":"https:\/\/k12savings.com\/products\/the-race-without-a-finish-line-isbn-9781555424626","provider":"K12savings","version":"1.0","type":"link"}