{"product_id":"the-quality-improvement-challenge-isbn-9781119698982","title":"The Quality Improvement Challenge","description":"\u003cp\u003eEfforts to improve the quality of healthcare have failed to achieve a meaningful and sustainable improvement. Patients continue to experience fragmented, inconvenient, and unsafe care while providers are increasingly becoming overburdened with administrative tasks. The need for change is clear. Healthcare professionals need to take on new leadership roles in quality improvement (QI) projects to effect real change. \u003ci\u003eThe Quality Improvement Challenge in Healthcare\u003c\/i\u003e equips readers with the skills and knowledge required to develop and implement successful operational improvement initiatives.\u003c\/p\u003e \u003cp\u003eDesigned for healthcare providers seeking to apply QI in practice, this valuable resource delivers step-by-step guidance on improvement methodology, team dynamics, and organizational change management in the context of real-world healthcare environments. The text integrates the principles and practices of Lean Six Sigma, human-centered design, and neurosciences to present a field-tested framework. Detailed yet accessible chapters cover topics including identifying and prioritizing the problem, developing improvement ideas, defining the scope of the project, organizing the QI team, implementing and sustaining the improvement, and much more. Clearly explaining each step of the improvement process, this practical guide:\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePresents the material in a logical sequence, gradually introducing each step of the process with clearly defined workflow templates\u003c\/li\u003e \u003cli\u003eFeatures a wealth of examples demonstrating QI application, and case studies emphasizing key concepts to highlight successful and unsuccessful improvement initiatives\u003c\/li\u003e \u003cli\u003eIncludes end-of-chapter exercises and review questions for assessing and reinforcing comprehension\u003c\/li\u003e \u003cli\u003eOffers practical tips and advice on communicating effectively, leading a team meeting, conducting a tollgate review, and motivating people to change\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eLeading QI projects requires a specific set of skills not taught in medical school. \u003ci\u003eThe Quality Improvement Challenge in Healthcare\u003c\/i\u003e bridges this gap for experienced and trainee healthcare providers, and serves as an important reference for residency program directors, physician educators, healthcare leaders, and health-related professional organizations.\u003c\/p\u003e \u003cp\u003eWhy This Book? x\u003c\/p\u003e \u003cp\u003eAbout the Authors xi\u003c\/p\u003e \u003cp\u003eList of Stories, Examples, Exercises, and Case Studies xiii\u003c\/p\u003e \u003cp\u003eAbout the Companion Website xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I The Basics 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 The Problem with Healthcare 3\u003c\/p\u003e \u003cp\u003eChapter 2 We Need to Improve the Way We Improve 11\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II The First “R”: The Right Project 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 3 The Project Selection Process 23\u003c\/p\u003e \u003cp\u003eChapter 4 Frame Your Challenge: The Problem Statement and Charter 36\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III The Second “R”: The Right People 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 5 Don’t Go at It Alone: Find a Primary Sponsor 47\u003c\/p\u003e \u003cp\u003eChapter 6 Organize Your QI Team and Select the Team Leader 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV The Third “R”: The Right Problem 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 7 What is the Scope of the Project? The SIPOC Diagram 63\u003c\/p\u003e \u003cp\u003eChapter 8 Who Are the “Customers,” and What Do They Need? 68\u003c\/p\u003e \u003cp\u003eChapter 9 Who Are the “Stakeholders,” and What Challenges Do They Have? 81\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V The Fourth “R”: The Right Cause 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 10 To Understand a Process, You Need to “Go See” and Create a Map 89\u003c\/p\u003e \u003cp\u003eChapter 11 Get a Quick Win: Identify and Eliminate “Waste” 109\u003c\/p\u003e \u003cp\u003eChapter 12 Measure What Matters: Choose the Right Project Metrics 124\u003c\/p\u003e \u003cp\u003eChapter 13 Practicalities for Planning and Collecting Baseline Data 137\u003c\/p\u003e \u003cp\u003eChapter 14 Define Baseline Performance: Is the Process “Stable”? 147\u003c\/p\u003e \u003cp\u003eChapter 15 Tools to Characterize the Type of Variation: The Run Chart 176\u003c\/p\u003e \u003cp\u003eChapter 16 Tools to Characterize the Type of Variation: The Control Chart 186\u003c\/p\u003e \u003cp\u003eChapter 17 Define Baseline Performance: Is the Process Capable? 207\u003c\/p\u003e \u003cp\u003eChapter 18 How to Identify and Prioritize the Most Likely Cause of the Problem 222\u003c\/p\u003e \u003cp\u003eChapter 19 Before Proceeding, Confirm the Cause-and-Effect Relationship 242\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI The Fifth “R”: The Right Solution 253\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 20 Develop and Prioritize Your Improvement Ideas 255\u003c\/p\u003e \u003cp\u003eChapter 21 Test the Effectiveness of Your Ideas with a Pilot 280\u003c\/p\u003e \u003cp\u003eChapter 22 Improve “Flow” and Work Conditions 288\u003c\/p\u003e \u003cp\u003eChapter 23 Now Roll-Out Your Improvement Ideas and Make Them “Stick” 310\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VII Additional Things You May Need to Know 331\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 24 How to Prepare and Conduct a Tollgate Review 333\u003c\/p\u003e \u003cp\u003eChapter 25 How to Communicate Effectively to Engage the Frontline 339\u003c\/p\u003e \u003cp\u003eChapter 26 How to Lead an Effective Team Meeting 354\u003c\/p\u003e \u003cp\u003eChapter 27 How to Help Your QI Team Become a High-Performing Team 369\u003c\/p\u003e \u003cp\u003eChapter 28 Steps and Strategies to Effective Decision-Making 393\u003c\/p\u003e \u003cp\u003eChapter 29 What Neurosciences Can Teach Us to Motivate People to Change 403\u003c\/p\u003e \u003cp\u003eChapter 30 How Does it All Fit Together? The MRI Suite at St. Mary’s Hospital 421\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix 449\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix I Common Improvement Tools and Techniques 451\u003c\/p\u003e \u003cp\u003eAppendix II Glossary of Improvement Terms 457\u003c\/p\u003e \u003cp\u003eAppendix III Additional Resources 460\u003c\/p\u003e \u003cp\u003eIndex 463\u003c\/p\u003e \u003cp\u003e\u003cb\u003eRichard J. Banchs, MD\u003c\/b\u003e is a board-certified Pediatric Anesthesiologist and the Associate Head for Quality and Safety for the Department of Anesthesiology at the University of Illinois Hospital, Chicago. Dr. Banchs is a Lean Six Sigma Black Belt and Change Management Experienced Practitioner and has served as the Senior Director of the Organizational Process Improvement office at UIC. He is the creator and director of the QI Project Bootcamp: an intensive three-day course that serves the learning needs of the UIC Hospital community of providers and staff.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMichael R. Pop, SSMBB, MBA\u003c\/b\u003e is the Director of Business Process Improvement for the Omron Automation Americas group and a Senior Member of the American Society for Quality (ASQ). He has assisted multiple Hospitals and Clinics implement Lean Six Sigma Operations and coached and mentored numerous healthcare leaders in the use of Statistical Process Control techniques.\u003c\/p\u003e  \u003cp\u003eEfforts to improve the quality of healthcare have failed to achieve a meaningful and sustainable improvement. Patients continue to experience fragmented, inconvenient, and unsafe care while providers are increasingly becoming overburdened with administrative tasks. The need for change is clear. Healthcare professionals need to take on new leadership roles in quality improvement (QI) projects to effect real change. \u003ci\u003eThe Quality Improvement Challenge\u003c\/i\u003e equips readers with the skills and knowledge required to develop and implement successful operational improvement initiatives.\u003c\/p\u003e\u003cp\u003eDesigned for healthcare providers seeking to apply QI in practice, this valuable resource delivers step-by-step guidance on improvement methodology, team dynamics, and organizational change management in the context of real-world healthcare environments. The text integrates the principles and practices of Lean Six Sigma, human-centered design, and neuroscience to present a field-tested framework. Detailed yet accessible chapters cover topics including identifying and prioritizing the problem, developing improvement ideas, defining the scope of the project, organizing the QI team, implementing and sustaining the improvement, and much more. Clearly explaining each step of the improvement process, this practical guide:\u003c\/p\u003e\u003cli\u003e\u003cbl\u003ePresents the material in a logical sequence, gradually introducing each step of the process with clearly defined workflow templates\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eFeatures a wealth of examples demonstrating QI application, and case studies emphasizing key concepts to highlight successful and unsuccessful improvement initiatives\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eIncludes end-of-chapter exercises and quizzes for assessing and reinforcing comprehension\u003c\/bl\u003e\u003c\/li\u003e\u003cli\u003e\u003cbl\u003eOffers practical tips and advice on communicating effectively, leading a team meeting, conducting a tollgate review, and motivating people to change\u003c\/bl\u003e\u003c\/li\u003e\u003cp\u003eLeading QI projects requires a specific set of skills not taught in medical school. \u003ci\u003eThe Quality Improvement Challenge\u003c\/i\u003e bridges this gap for experienced and trainee healthcare providers, and serves as an important reference for residency program directors, physician educators, healthcare leaders, and health-related professional organizations.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990325379301,"sku":"NP9781119698982","price":80.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119698982.jpg?v=1761787363","url":"https:\/\/k12savings.com\/products\/the-quality-improvement-challenge-isbn-9781119698982","provider":"K12savings","version":"1.0","type":"link"}