{"product_id":"the-power-of-wow-isbn-9781948836579","title":"The Power of WOW","description":"\u003cb\u003eHappy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. \u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\u003cb\u003eThat's the power of WOW.\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003eFrom its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it?  \u003cbr\u003e\u003cbr\u003eIn \u003ci\u003eThe Power of WOW\u003c\/i\u003e, the essential follow-up to Tony Hsieh's \u003ci\u003eDelivering Happiness\u003c\/i\u003e, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between.  \u003cbr\u003e\u003cbr\u003eFast-paced and filled with authentic, diverse voices, \u003ci\u003eThe Power of WOW\u003c\/i\u003e gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out.  \u003cbr\u003e\u003cbr\u003eWhether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, \u003ci\u003eThe Power of WOW\u003c\/i\u003e will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.\"A must-read about an extraordinary business endeavor in our everyday world. Tony and company have pioneered how to scale organizational effectiveness with heart, and much of their story is shared here with transparency, humility, and great storytelling. This provides a glimpse of the future of how to get things done on the planet, sustainably, with efficient elegance.\"   \u003cbr\u003e\u003cbr\u003e—\u003cb\u003eDavid Allen, author of \u003ci\u003eGetting Things Done: The Art of Stress-Free Productivity\u003c\/i\u003e\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\"Customers will never love a company until the employees love it first, and Zappos proves it. Lots of CEOs love to write books to tell us how great their companies are; what a treat to hear the stories from the actual employees who work there.\"  \u003cbr\u003e\u003cbr\u003e\u003cb\u003e—Simon Sinek, optimist and \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eStart with Why\u003c\/i\u003e and \u003ci\u003eLeaders Eat Last\u003c\/i\u003e\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\"Zappos is a powerful example of a modern company that has embraced a simple truth: Passionate employees are any organization's single greatest asset. \u003ci\u003eThe Power of WOW\u003c\/i\u003e is a timely reminder that no business leader can afford to ignore the value of an inspired workforce.\"   \u003cbr\u003e\u003cbr\u003e\u003cb\u003e—Chip Conley, hospitality entrepreneur and author of \u003ci\u003eWisdom at Work\u003c\/i\u003e\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\"Over the past decade, I've had the privilege of training thousands of Zappos employees. What a remarkable and resilient company. The highly personal stories and lessons in this book should be read by all modern business leaders—and anyone who wants to make customers and employees alike say WOW!\"  \u003cbr\u003e\u003cbr\u003e\u003cb\u003e—Dr. Sean Stephenson, professional speaker and author of \u003ci\u003eGet Off Your \"But\"\u003c\/i\u003e\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\"\u003ci\u003eThe Power of WOW\u003c\/i\u003e offers the wisdom of the collective: a direct glimpse into the thinkers, dreamers, and doers that bring Zappos to life every day. This collection of stories will fuel a passion that you can bring back to your business and take your own culture to the next level.\"  \u003cbr\u003e\u003cbr\u003e\u003cb\u003e—BJ Bueno, founder of The Cult Branding Company\u003c\/b\u003e  \u003cbr\u003e\u003cbr\u003e\"This book showcases the vulnerability, the realities, and the highs and lows of an aspirational human company building upon its foundation—people first. \u003ci\u003eThe Power of WOW\u003c\/i\u003e is not a social-hype piece, but a reinforcement that its perception and its reality are, in fact, one and the same.\"  \u003cbr\u003e\u003cbr\u003e\u003cb\u003e—Mick Ebeling, founder and CEO of Not Impossible Labs\u003c\/b\u003eFrom wrestling rings to Hollywood to the center of the national political arena, \u003ci\u003eNew York Times\u003c\/i\u003e bestselling coauthor \u003cb\u003eMark Dagostino\u003c\/b\u003e has quickly emerged as one of the most diverse and compelling writers in nonfiction today. Dedicated to writing books that inspire and uplift, Mark is widely recognized for his runaway #1 \u003ci\u003eNew York Times\u003c\/i\u003e bestseller, \u003ci\u003eThe Magnolia Story\u003c\/i\u003e with Chip \u0026amp; Joanna Gaines of HGTV's \u003ci\u003eFixer Upper\u003c\/i\u003e. Early on, Mark cut his teeth as a news reporter for the \u003ci\u003eBoston Globe\u003c\/i\u003e—developing skills that would carry through to his ten years on staff as a correspondent, columnist, and senior writer for \u003ci\u003ePEOPLE \u003c\/i\u003emagazine. He appeared as a celebrity expert on CNN, \u003ci\u003eTODAY\u003c\/i\u003e, \u003ci\u003eThe Early Show\u003c\/i\u003e, \u003ci\u003eThe View\u003c\/i\u003e, \u003ci\u003eInside Edition\u003c\/i\u003e, \u003ci\u003eEntertainment Tonight\u003c\/i\u003e, and dozens of other national TV shows. Mark earned his degree in English\/Journalism from the University of New Hampshire in his home state, where he now lives with his family.  \u003cbr\u003e\u003cbr\u003eIn 1999, at the age of 24, \u003cb\u003eTony Hsieh\u003c\/b\u003e (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an advisor and investor, eventually becoming CEO and helping Zappos grow from almost no sales in 1999 to the multi-billion dollar company it is today. In 2009, the company was acquired by Amazon in a deal valued at $1.2 billion. Tony has remained as CEO of Zappos, which operates independently of Amazon, and continues to help build Zappos as a company dedicated to customer service, company culture, and community. Tony's book, \u003ci\u003eDelivering Happiness\u003c\/i\u003e, was published in 2010, and outlines his path from starting a worm farm to life at Zappos. \u003ci\u003eDelivering Happiness \u003c\/i\u003edebuted at #1 on the \u003ci\u003eNew York Times \u003c\/i\u003ebestseller list. Tony helped start Downtown Project, a group committed to helping transform downtown Las Vegas into the most community-focused large city in the world.  \u003cbr\u003e\u003cbr\u003eEstablished in 1999, \u003cb\u003eZappos.com\u003c\/b\u003e, operated by Zappos IP LLC, has quickly become the leading destination in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection. Zappos.com currently showcases millions of products from over 1000 clothing and shoe brands. Zappos.com is also proud to be rated \"Elite\" by StellaService and was named a J.D. Power 2011 Customer Service Champion, one of only 40 companies so named in the US. Zappos.com is a subsidiary of (AMZN) Amazon.com.","brand":"BenBella Books","offers":[{"title":"Default Title","offer_id":46302466408677,"sku":"NP9781948836579","price":29.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781948836579.jpg?v=1742927651","url":"https:\/\/k12savings.com\/products\/the-power-of-wow-isbn-9781948836579","provider":"K12savings","version":"1.0","type":"link"}