The Passion Plan at Work

In his best-selling book, The Passion Plan, Richard Chang showed individuals how to discover their passion and turn it into personal and professional fulfillment. Now, in The Passion Plan at Work he shows how to bring passion into the workplace--and turn good companies into great ones. Adapting his seven-step model for individuals to an organizational perspective, Chang explains how passion can provide direction and improve performance at all levels of a company. Carefully leading readers through his do-it-yourself process, Chang provides specific guidelines for creating an action plan that galvanizes an organization around passion. Along the way he provides practical tools--questionnaires, worksheets, and checklists--to help assess an organization's Passion Profile and make passion a big part of your company's ongoing success. Introduction: Bringing Passion into the Organization.

Why Passion Works in Organizations: A Timeless Source for TimelyChange.

From Passion to Profit: A Model for Organizational Success.

Step 1: Start from the Heart: Passion as the Foundation of theOrganization.

Step 2: Discovering Your Passion: Uncovering the Forces That WillDrive the Organization's Success.

Step 3: Clarify Your Purpose: Channeling Organizational Passiontoward a Specific End.

Step 4: Define Your Action Plan: Planning for Passion-InspiredChange and Growth in the Organization.

Step 5: Perform with Passion: Translating Passion into Performancein the Office and the Marketplace.

Step 6: Spread Your Excitement: Sparking Commitment and Enthusiasmin Employees and Customers.

Step 7: Stay the Course: Keeping the Organization Centered onPassion.

Profit with a Capital "P": New Definitions for a New Millennium. The Passion Plan at Work gets down to the essentials of what ittakes to succeed in today's business world. Richard Chang'sphilosophies are such a wonderful inspiration both in and out ofthe workplace! (Ken Blanchard, coauthor of The One Minute Managerand Gung Ho!)

As human beings, we are significantly more influenced by thefeelings and emotions of our heart than we realize (or are willingto admit). Ironically, it is through embracing these powerfulpassions within that we can ultimately unleash our true potentialas individuals and as organizations. Richard Chang's The PassionPlan at Work superbly teaches this principle. (Stephen R. Covey,author of the No. 1 best-seller, The 7-Habits of Highly EffectivePeople)

Richard Chang does it again! He takes a critical and hard-to-defineconcept and makes it understandable and doable! All who wish tomotivate and keep the talent on their teams should read this book.(Beverly Kaye, president, Career Systems International, coauthor,Love Em or Lose Em: Getting Good People to Stay)

The Passion Plan at Work is the fuel for quality. Richard Changproves it can be learned. A must-read book for seriousorganizations in the pursuit of quality and excellence. (Horst H.Schulze, president and chief operating officer, The Ritz-CarltonHotel Company, L.L.C.)

Passion transforms our life's work from a job into a worthy pursuitthat truly makes a difference. With advice that is bothinspirational and practical, The Passion Plan at Work shows how tolead this kind of transformation through a whole organization.(Ralph W. Shrader, chairman and chief executive officer, Booz-Allen& Hamilton, Inc.) RICHARD CHANG is CEO of Richard Chang Associates, Inc., a performance-improvement consulting, training, and publishing firm headquartered in Irvine, California. He is internationally recognized for his strategic planning, performance measurement, quality improvement, organization development, change management, product realization, customer service, and human resource development expertise. Chang has consulted to a wide range of organizations--including Toshiba, Marriott, Nabisco, Universal Studios, Citibank, Nortel Networks, Fidelity Investments, and McDonalds. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award in the U.S. Chang is the author or coauthor of more than twenty books on business and personal development, including The Passion Plan (Jossey-Bass, 1999) and Performance Scorecards (Jossey-Bass, 2000). In his recent book, The Passion Plan: A Step-by-Step Guide to Discovering, Developing, and Living Your Passion, Richard Chang showed individuals how to discover their passion and turn it into personal and professional fulfillment. But for every individual seeking passion, says Chang, there is an organization hoping to do the same. Passion is the make-or-break issue at both the organizational and the personal level, and in The Passion Plan at Work he shows how to bring passion into the workplace—and turn good companies into great ones. Adapting his seven-step model for individuals to an organizational perspective, Chang reveals how passion can provide direction and improve performance at all levels of a company. He explains how to identify passion and introduce it into the organizational setting, clarify a purpose that stems from passion, spread passion to employees, co-workers, and customers? and preserve it in the face of adversity. Carefully leading readers through the process of how to do it themselves, Chang provides specific guidelines that show how to define an action plan for transforming an organization around passion, implement the plan, and get results. And all along the way he provides practical tools? questionnaires, worksheets, and checklists—to help assess an organization's Passion Profile and target areas for future improvement action. Throughout the book, Chang provides illustrative stories from his own original research of twelve superior organizations that have successfully captured the passion of their associates. In entertaining and informative examples, he shows how these organizations—which include Ben & Jerry's, Gateway Computers, Southwest Airlines, Earthlink, and other companies both large and small? have used passion to build success. THE AUTHOR Richard Chang is CEO of Richard Chang Associates, Inc., a performance-improvement consulting, training, and publishing firm headquartered in Irvine, California. He is internationally recognized for his strategic planning, performance measurement, quality improvement, organization development, change management, product realization, customer service, and human resource development expertise. Chang has consulted to a wide range of organizations—including Toshiba, Marriott, Nabisco, Universal Studios, Citibank, Nortel Networks, Fidelity Investments, and McDonalds. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award in the U.S. Chang is the author or coauthor of more than twenty books on business and personal development, including The Passion Plan (Jossey-Bass, 1999) and Performance Scorecards (Jossey-Bass, 2000). Turn a good company into a great one—with passion! "The Passion Plan at Work gets down to the essentials of what it takes to succeed in today's business world. Richard Chang's philosophies are such a wonderful inspiration both in and out of the workplace!" —Ken Blanchard, coauthor of The One Minute Manager and Gung Ho! "As human beings, we are significantly more influenced by the feelings and emotions of our heart than we realize (or are willing to admit). Ironically, it is through embracing these powerful passions within that we can ultimately unleash our true potential as individuals and as organizations. Richard Chang's The Passion Plan at Work superbly teaches this principle." —Stephen R. Covey, author of the No. 1 best-seller, The 7-Habits of Highly Effective People "Richard Chang does it again! He takes a critical and hard-to-define concept and makes it understandable and doable! All who wish to motivate and keep the talent on their teams should read this book." —Beverly Kaye, president, Career Systems International, coauthor, Love Em or Lose Em: Getting Good People to Stay "The Passion Plan at Work is the fuel for quality. Richard Chang proves it can be learned. A must-read book for serious organizations in the pursuit of quality and excellence." —Horst H. Schulze, president and chief operating officer, The Ritz-Carlton Hotel Company, L.L.C. "Passion transforms our life's work from a job into a worthy pursuit that truly makes a difference. With advice that is both inspirational and practical, The Passion Plan at Work shows how to lead this kind of transformation through a whole organization." —Ralph W. Shrader, chairman and chief executive officer, Booz-Allen & Hamilton, Inc.