{"product_id":"the-new-normal-in-it-isbn-9781119839767","title":"The New Normal in IT","description":"\u003cb\u003eLearn how IT leaders are adapting to the new reality of life during and after COVID-19\u003c\/b\u003e \u003cp\u003eCOVID-19 has caused fundamental shifts in attitudes around remote and office work. And in \u003ci\u003eThe New Normal in IT: How the Global Pandemic Changed Information Technology Forever,\u003c\/i\u003e internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints. \u003c\/p\u003e\u003cp\u003eYou'll learn about how companies realized the value of information technology and a distributed workforce and what that means for IT professionals going forward. The book offers insightful lessons regarding: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eHow to best take advantage of remote collaboration and hybrid remote\/office workforces\u003c\/li\u003e \u003cli\u003eHow to implement updated risk mitigation strategies and disaster recovery planning and testing to shield your organization from worst case scenarios\u003c\/li\u003e \u003cli\u003eHow today's CIOs and CTOs adapt their IT governance frameworks to meet new challenges, including cybersecurity risks\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eThe New Normal in IT\u003c\/i\u003e is an indispensable resource for IT professionals, executives, graduate technology management students, and managers in any industry. It's also a must-read for anyone interested in the impact that COVID-19 had, and continues to have, on the information technology industry. \u003c\/p\u003e\u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eAbout The Author xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I—The Postpandemic New Normal 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 3\u003c\/p\u003e \u003cp\u003eImpacts from Covid-19 on Businesses and Organizations 5\u003c\/p\u003e \u003cp\u003eImpacts in Academia 6\u003c\/p\u003e \u003cp\u003eUnemployment Impacts in the United States and Around the Globe 14\u003c\/p\u003e \u003cp\u003eSome Bright Spots During the Pandemic 17\u003c\/p\u003e \u003cp\u003eImpacts on Consultants and Organizations Sourcing Strategy 22\u003c\/p\u003e \u003cp\u003eLessons Learned 29\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 32\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 33\u003c\/p\u003e \u003cp\u003eNotes 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCorporate Footprint During the Pandemic 41\u003c\/p\u003e \u003cp\u003eThe Corporate Office of the Future 44\u003c\/p\u003e \u003cp\u003eIT Infrastructure and Telecommunications 56\u003c\/p\u003e \u003cp\u003eCloud and Mobile Will Dominate Post Pandemic 64\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 66\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 66\u003c\/p\u003e \u003cp\u003eNotes 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVoice Systems 73\u003c\/p\u003e \u003cp\u003eCollaboration Tools 80\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 86\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 87\u003c\/p\u003e \u003cp\u003eNotes 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II—Risk Mitigation and Disaster Recovery Is Your New Friend 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Continuity and IT Disaster Recovery: Defined and Purpose 96\u003c\/p\u003e \u003cp\u003eTechnologies to Scan and Reduce Covid Risks in the Workplace 99\u003c\/p\u003e \u003cp\u003eBusiness Continuity and IT Disaster Recovery Failures During the Height of the Covid-19\u003c\/p\u003e \u003cp\u003ePandemic 101\u003c\/p\u003e \u003cp\u003eBusiness Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector 110\u003c\/p\u003e \u003cp\u003eIT DR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions 112\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 119\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 121\u003c\/p\u003e \u003cp\u003eNotes 124\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 It Security For Corporate Resilience 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe State of IT Security Today 127\u003c\/p\u003e \u003cp\u003eIT Security Going Forward 138\u003c\/p\u003e \u003cp\u003eThe State of IT Security Standards and Frameworks 140\u003c\/p\u003e \u003cp\u003eManaged Detection and Response (On-premise Network, Endpoint, Cloud) 142\u003c\/p\u003e \u003cp\u003eManaged Risk 144\u003c\/p\u003e \u003cp\u003eSecuring Email 145\u003c\/p\u003e \u003cp\u003ePrivileged Access Management (PAM) 146\u003c\/p\u003e \u003cp\u003eSIEM versus SOCaaS versus MDR? 147\u003c\/p\u003e \u003cp\u003eCIO Security Best Practices 148\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 153\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 155\u003c\/p\u003e \u003cp\u003eNotes 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III—IT Governance to Performance Management 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 IT Governance: Keep It Simple 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIT Governance Defined and Purpose 163\u003c\/p\u003e \u003cp\u003eIT Governance – Frameworks and Methodologies 167\u003c\/p\u003e \u003cp\u003eIT Governance Myths 174\u003c\/p\u003e \u003cp\u003eBest-Practice IT Governance Today 178\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 187\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 195\u003c\/p\u003e \u003cp\u003eNotes 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Key Performance Indicators for the New Normal 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKPI Defined 201\u003c\/p\u003e \u003cp\u003eCommon KPIs Pre-Covid-19 202\u003c\/p\u003e \u003cp\u003eUpdated KPIs Influenced by the Pandemic 205\u003c\/p\u003e \u003cp\u003eThings I’ve Done in My Career to Prepare 213\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 214\u003c\/p\u003e \u003cp\u003eNotes 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Updated Research and CIO Priorities 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUpdated Research 217\u003c\/p\u003e \u003cp\u003eReflections on the Global Pandemic 231\u003c\/p\u003e \u003cp\u003eCIO Priorities Going Forward 235\u003c\/p\u003e \u003cp\u003eRecommendations and Predictions 241\u003c\/p\u003e \u003cp\u003eNotes 246\u003c\/p\u003e \u003cp\u003eIndex 251\u003c\/p\u003e \u003cp\u003e\u003cb\u003eGREGORY S. SMITH\u003c\/b\u003e is Chief Information Officer for a Maryland-based organization. He has 30 years of experience managing complex IT and business systems at organizations including the Pew Charitable Trusts and the World Wildlife Fund. He also serves as an Adjunct Professor at Georgetown University, graduate programs, where he leverages his 20 years of higher education teaching experience to train the next generation of IT and business leaders.\u003c\/p\u003e  \u003cp\u003eThe global COVID-19 pandemic fundamentally reoriented the perspectives of organizations around the world. Industries that were focused on deploying IT solutions around physical office buildings and data centers were required to rethink their delivery of applications, knowledge management systems, and technology infrastructure to accommodate hybrid and remote work arrangements.\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe New Normal in IT: How the Global Pandemic Changed Information Technology Forever\u003c\/i\u003e, veteran IT expert Gregory Smith delivers a collection of experiences of Chief Information Officers and Chief Technology Officers from a diverse array of sectors regarding post-COVID-19 technology deployment. \u003c\/p\u003e\u003cp\u003eThe book emphasizes what the post-pandemic “new normal” looks like for IT leaders responsible for resource sourcing, collaboration tool curation, and future planning. It also focuses on risk mitigation, disaster recovery, and worst-case scenario preparation, as well as new IT governance strategies and KPIs that are better adapted to post-COVID-19 realities. \u003c\/p\u003e\u003cp\u003eThe author explores the value of a distributed and hybrid workforce, as well as how to unlock that value with new techniques, tools, and strategies optimized for the post-pandemic world. From the increasing dominance of cloud and mobile solutions to updated research and Chief Information Officer priorities, \u003ci\u003eThe New Normal in IT\u003c\/i\u003e provides readers with a complete blueprint for IT best practices, skills, and approaches that will prepare organizations not just for the next pandemic, but for the distributed and flexible reality in which we now find ourselves.  \u003c\/p\u003e\u003cp\u003ePerfect for IT professionals—from middle managers to directors, VPs, and executives—as well as undergraduate and graduate students of technology management and information systems, \u003ci\u003eThe New Normal in IT\u003c\/i\u003e will earn a place in the libraries of anyone seeking to implement the latest strategies in IT deployment and management.  \u003c\/p\u003e\u003cp\u003ePraise for \u003cb\u003eTHE NEW NORMAL IN IT\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“COVID-19 for those whose roles are to provide technical leadership and continuity added an additional responsibility: keeping their enterprises running as we went through the pandemic and emerged into what is becoming the new normal. The web conferencing tools, cyber security, and staff training now had to \u003ci\u003ereally\u003c\/i\u003e work. Everything has now changed and in more ways than most of us have imagined. Our culture, view of government, how we work, and our view of our own vulnerability is all different now. Author Gregory Smith explains what the new normal is to IT professionals. It is very different and far reaching than most of us imagine.” \u003cbr\u003e\u003cb\u003e—ED ANDERSON,\u003c\/b\u003e former CIO, International Monetary Fund  \u003c\/p\u003e\u003cp\u003e“From the extensive consequences of the 2020 pandemic to the expanding cyber attack surfaces, this book explores brilliantly the multifaceted challenges that CIOs are currently facing and how emerging digital technologies are set to disrupt the future of organizations.” \u003cbr\u003e\u003cb\u003e—FREDERIC LEMIEUX, PhD,\u003c\/b\u003e Faculty Director, Georgetown University  \u003c\/p\u003e\u003cp\u003e“Since the pandemic disruption, businesses have essentially been conducting a collective global pilot program on massive-scale disaster recovery, resiliency, the future of work, and the modern technology infrastructure needed to enable it all. The most important insights derived from these ‘pilots’ are assembled here by author Gregory Smith in the form of his own experiences as CIO, lessons learned by dozens of corporate executives, and the most profound findings of major workplace studies conducted over the past two years. The result is a clear, comprehensive, and compelling roadmap forward – one that technology leaders should use to help guide their companies safely and profitably through a decade likely to see continuing waves of coronavirus and other broad-scale disruptions.”\u003cbr\u003e\u003cb\u003e—RICHARD PASTORE,\u003c\/b\u003e Senior Director, IT Research Advisor, The Hackett Group  \u003c\/p\u003e\u003cp\u003e“Higher education organizations quickly had to pivot to remote capabilities during the height of the pandemic. Gregory Smith has captured the strategy and tactics many of these organizations had to exercise as technology enablement for the academic and business enterprise became more relevant than ever before. Technology enablement has always been the driver for many digital transformation initiatives and the pandemic has clearly accelerated innovation for many. Through his research and own experiences, Mr. Smith has gathered insights that truly identify what organizations are doing to thrive, not just survive, during this extreme time of change. This blueprint will help guide many in developing strategies to drive the academic and business missions, while gaining important insight into their own operational readiness in this time of constant change.”\u003cbr\u003e\u003cb\u003e—KENDRA KETCHUM,\u003c\/b\u003e Vice President, Information Management and Technology, University of Texas, San Antonio\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990298181861,"sku":"NP9781119839767","price":28.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119839767.jpg?v=1761787252","url":"https:\/\/k12savings.com\/products\/the-new-normal-in-it-isbn-9781119839767","provider":"K12savings","version":"1.0","type":"link"}