{"product_id":"the-mediation-process-isbn-9781118304303","title":"The Mediation Process","description":"\u003cb\u003eThe \u003ci\u003eFourth Edition\u003c\/i\u003e of a seminal work in the field of mediation and conflict resolution\u003c\/b\u003e  \u003cp\u003eFor almost thirty years, conflict resolution practitioners, faculty, and students have depended on \u003ci\u003eThe Mediation Process\u003c\/i\u003e as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the \u003ci\u003eFourth Edition\u003c\/i\u003e has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes expanded information on the latest approaches for providing mediation assistance\u003c\/li\u003e \u003cli\u003eFeatures comprehensive guidelines for selecting the right strategy for both common and unique problems\u003c\/li\u003e \u003cli\u003eUtilizes updated, contemporary case studies of all types of disputes\u003c\/li\u003e \u003cli\u003eOffers expanded coverage of the growing field and practice of intercultural and international mediation\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: Understanding Disputes, Conflict Resolution, and Mediation 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Approaches for Managing and Resolving Disputes and Conflicts 3\u003c\/p\u003e \u003cp\u003e2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19\u003c\/p\u003e \u003cp\u003e3 The Practice of Mediation 61\u003c\/p\u003e \u003cp\u003e4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106\u003c\/p\u003e \u003cp\u003e5 Negotiation and Conflict Resolution 169\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Laying the Groundwork for Effective Mediation 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 The Mediation Process: An Overview 181\u003c\/p\u003e \u003cp\u003e7 Making Initial Contacts with Disputing Parties 216\u003c\/p\u003e \u003cp\u003e8 Collecting and Analyzing Background Information 237\u003c\/p\u003e \u003cp\u003e9 Designing a Plan for Mediation 277\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: Conducting Productive Mediation Meetings 299\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 Beginning Mediation 301\u003c\/p\u003e \u003cp\u003e11 Presenting Parties’ Initial Perspectives and Developing an Agenda 325\u003c\/p\u003e \u003cp\u003e12 Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved 363\u003c\/p\u003e \u003cp\u003e13 Generating Options and Problem Solving 387\u003c\/p\u003e \u003cp\u003e14 Evaluating and Refining Options for Understandings and Agreements 413\u003c\/p\u003e \u003cp\u003e15 Reaching Understandings and Agreements and Achieving Closure 435\u003c\/p\u003e \u003cp\u003e16 Implementing and Monitoring Understandings and Agreements 477\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four: Strategies for Responding to Special Situations 487\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e17 Strategies for Responding to Special Situations 489\u003c\/p\u003e \u003cp\u003e18 Strategies for Multiparty Mediation 555\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Five: Toward an Excellent Practice of Mediation 571\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e19 Toward an Excellent Practice of Mediation 573\u003c\/p\u003e \u003cp\u003eResource A: Professional Practice Guidelines 593\u003c\/p\u003e \u003cp\u003eResource B: Mediation Services Agreement 603\u003c\/p\u003e \u003cp\u003eResource C: Checklist for Mediator Opening Remarks\/Statement 607\u003c\/p\u003e \u003cp\u003eResource D: Settlement Documentation Form 609\u003c\/p\u003e \u003cp\u003eReferences 611\u003c\/p\u003e \u003cp\u003eAbout the Author 655\u003c\/p\u003e \u003cp\u003eIndex 657\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eCHRISTOPHER W. MOORE\u003c\/b\u003e, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of \u003ci\u003eThe Handbook of Global and Multicultural Negotiation\u003c\/i\u003e and \u003ci\u003eA Guide to Designing and Implementing Grievance Mechanisms for Development Projects\u003c\/i\u003e, in addition to numerous journal articles and manuscripts on dispute resolution.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe classic mediation text, updated\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eFor almost 30 years, conflict resolution practitioners, faculty, and students have depended on \u003ci\u003eThe Mediation Process\u003c\/i\u003e as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy, multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eExpanded information on the latest approaches for providing mediation assistance\u003c\/li\u003e \u003cli\u003eComprehensive guidelines for selecting the right strategy for both common and unique problems\u003c\/li\u003e \u003cli\u003eUpdated, contemporary case studies of all types of disputes\u003c\/li\u003e \u003cli\u003eMore on the growing field and practice of intercultural and international mediation\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eThe Mediation Process\u003c\/i\u003e\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003e\"A classic in the field. Clear, practical, sensible advice invaluable to novices and professionals alike. I recommend it highly!\"\u003cbr\u003e \u003cb\u003e—William Ury\u003c\/b\u003e, coauthor, \u003ci\u003eGetting to Yes\u003c\/i\u003e and author, The \u003ci\u003eThird Side\u003c\/i\u003e  \u003c\/p\u003e\u003cp\u003e\"Recently updated, \u003ci\u003eThe Mediation Process\u003c\/i\u003e continues to be the best book ever written about mediation.\"\u003cbr\u003e \u003cb\u003e—Margaret L. Shaw\u003c\/b\u003e, mediator at JAMS; adjunct law professor, NYU Law School  \u003c\/p\u003e\u003cp\u003e\"The latest version of Moore's classic book includes a much more in-depth look at the evolution and cultural understanding of mediation. This should be on the bookshelf of every trainer, teacher, and practitioner in the field of mediation.\"\u003cbr\u003e \u003cb\u003e—John-Paul Lederach\u003c\/b\u003e, professor of international peacebuilding, Joan B. Kroc Institute of International Peace Studies, University of Notre Dame  \u003c\/p\u003e\u003cp\u003e\"Chris Moore illustrates all theoretical frameworks with examples from his own masterful, diverse, and international mediation practice. This is the essential book for mediation teachers, students, and practitioners.\"\u003cbr\u003e \u003cb\u003e—Carrie Menkel-Meadow\u003c\/b\u003e, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and Problem Solving, Georgetown University Law Center\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990286942437,"sku":"NP9781118304303","price":80.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118304303.jpg?v=1761787208","url":"https:\/\/k12savings.com\/products\/the-mediation-process-isbn-9781118304303","provider":"K12savings","version":"1.0","type":"link"}