{"product_id":"the-managers-guide-to-counselling-at-work-isbn-9780901715708","title":"The Manager's Guide to Counselling at Work","description":"This book shows how counselling should be done, with examples for line and personnel managers, administrators and union officials. The techniques of counselling are presented in a straightforward, though not simplistic way, and the business of counselling is related throughout the book to the realities of organisational life.  1. Counselling at Work.  \u003cp\u003e\u003cb\u003eSection One: What Counselling Is and How It Works.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2. The Background to Counselling.\u003c\/p\u003e \u003cp\u003e3. The Three Phases of Couselling.\u003c\/p\u003e \u003cp\u003e4. \"Counsellors\" and \"Clients\".\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection Two: The Skills of Counselling.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5. Active Listening\u003c\/p\u003e \u003cp\u003e6. Respect\u003c\/p\u003e \u003cp\u003e7. Genuineness.\u003c\/p\u003e \u003cp\u003e8. Counsellor Qualities.\u003c\/p\u003e \u003cp\u003e9. Techniques of Phase I.\u003c\/p\u003e \u003cp\u003e10. Phase I Example.\u003c\/p\u003e \u003cp\u003e11. What Phase II Does.\u003c\/p\u003e \u003cp\u003e12. Second-Level Listening.\u003c\/p\u003e \u003cp\u003e13. Other Skills of Phase II.\u003c\/p\u003e \u003cp\u003e14. Cautions.\u003c\/p\u003e \u003cp\u003e15. Phase II Example -- Connie.\u003c\/p\u003e \u003cp\u003e16. Completing the Process.\u003c\/p\u003e \u003cp\u003e17. The Skills of Phase III.\u003c\/p\u003e \u003cp\u003e18. Phase III Example -- \"Redundancy Counselling\".\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection Three: Counselling and the Organization.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e19. The Context of Counselling.\u003c\/p\u003e \u003cp\u003e20. Role Conflict in Counselling.\u003c\/p\u003e \u003cp\u003e21. Counselling Services.\u003c\/p\u003e \u003cp\u003eRecommended Reading.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e \u003cb\u003eMichael Reddy\u003c\/b\u003e was a clinical psychologist with experience of training and supervising counsellors before becoming a management development and industrial consultant.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990283763941,"sku":"NP9780901715708","price":49.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780901715708.jpg?v=1761787197","url":"https:\/\/k12savings.com\/products\/the-managers-guide-to-counselling-at-work-isbn-9780901715708","provider":"K12savings","version":"1.0","type":"link"}