{"product_id":"the-handbook-of-public-sector-communication-isbn-9781119263142","title":"The Handbook of Public Sector Communication","description":"\u003cp\u003e\u003cb\u003eA multidisciplinary collection on global public entity strategic communication\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResearch into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. \u003ci\u003eThe Handbook of Public Sector Communication \u003c\/i\u003eis the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication.\u003c\/p\u003e \u003cp\u003eInternational in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAddresses the questions public sector communicators face today\u003c\/li\u003e \u003cli\u003eSummarizes the current state of public sector communication worldwide\u003c\/li\u003e \u003cli\u003eClarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management\u003c\/li\u003e \u003cli\u003eAddresses global challenges and crises such as corruption and bureaucratic roadblocks\u003c\/li\u003e \u003cli\u003eProvides a framework for measuring communication effectiveness\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eRequiring minimal prior knowledge of the field\u003ci\u003e, The Handbook of Public Sector Communication\u003c\/i\u003e is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.\u003c\/p\u003e \u003cp\u003eNotes on Contributors ix\u003c\/p\u003e \u003cp\u003eAcknowledgment xvii\u003c\/p\u003e \u003cp\u003eIntroduction to Public Sector Communication 1\u003cbr\u003e\u003ci\u003eVilma Luoma-aho and María-José Canel\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1 Public Sector Communication and Society 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction to Part I. Public Sector Communication and Society 27\u003cbr\u003e\u003ci\u003eMichael X. Delli Carpini\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1. Public Sector Communication and Democracy 31\u003cbr\u003e\u003ci\u003eMichael X. Delli Carpini\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2. Public Sector Communication and Organizational Legitimacy 45\u003cbr\u003e\u003ci\u003eArild Wæraas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3. Trust, Fairness, and Signaling: Studying the Interaction Between Officials and Citizens 59\u003cbr\u003e\u003ci\u003eNadine Raaphorst and Steven Van de Walle\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4. Transparency and Corruption in the Public Sector 71\u003cbr\u003e\u003ci\u003eKaterina Tsetsura and Vilma Luoma‐aho\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5. Politics and Policy: Relationships and Functions Within Public Sector Communication 81\u003cbr\u003e\u003ci\u003eLeanne Glenny\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Public Sector Communication, Organizations, Stakeholders, and Employees 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction to Part II. Public Sector Communication, Organizations, Stakeholders, and Employees 97\u003cbr\u003e\u003ci\u003eMagnus Fredriksson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6. Public Sector Communication and Publicly Valuable Intangible Assets 101\u003cbr\u003e\u003ci\u003eMaria‐José Canel, Vilma Luoma‐aho, and Xabier Barandiarán\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7. The Influence of Weber and Taylor on Public Sector Organizations’ Communication 115\u003cbr\u003e\u003ci\u003eJari Vuori, Kaidi Aher, and Marika Kylänen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8. Formal and Functional Social Exchange Relationships in the Public Sector 127\u003cbr\u003e\u003ci\u003eBen Farr‐Wharton, Yvonne Brunetto, and Kate Shacklock\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9. How Does the Idea of Co‐Production Challenge Public Sector Communication? 139\u003cbr\u003e\u003ci\u003eSanna Tuurnas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10. Change Communication: Developing the Perspective of Sensemaking and the Perspective of Coworkers 153\u003cbr\u003e\u003ci\u003eCharlotte Simonsson and Mats Heide\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11. Public Sector Communication and Mediatization 167\u003cbr\u003e\u003ci\u003eMagnus Fredriksson and Josef Pallas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Public Sector Communication and Practices 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction to Part III. Public Sector Communication and Practices 181\u003cbr\u003e\u003ci\u003eHeidi Houlberg Salomonsen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12. Public Sector Communication and Performance Management: Drawing Inferences from Public Performance Numbers 185\u003cbr\u003e\u003ci\u003eAsmus Leth Olsen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e13. Change Management and Communication in Public Sector Organizations: The Gordian Knot of Complexity, Accountability, and Legitimacy 197\u003cbr\u003e\u003ci\u003eHelle Kryger Aggerholm and Christa Thomsen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e14. Public Sector Organizations and Reputation 215\u003cbr\u003e\u003ci\u003eJan Boon and Heidi Houlberg Salomonsen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e15. Public Sector Communication: Risk and Crisis Communication 229\u003cbr\u003e\u003ci\u003eFinn Frandsen and Winni Johansen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e16. Public Sector Communication and Strategic Communication Campaigns 245\u003cbr\u003e\u003ci\u003eKelly Page Werder\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e17. Public Sector Communication and NGOs: From Formal Integration to Mediated Confrontation? 259\u003cbr\u003e\u003ci\u003eTine Ustad Figenschou\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Public Sector Communication and Citizens 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction to Part IV. Public Sector Communication and Citizens 273\u003cbr\u003e\u003ci\u003eKaren B. Sanders\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e18. Citizen Engagement and Public Sector Communication 277\u003cbr\u003e\u003ci\u003ePaloma Piqueiras, Maria‐José Canel, and Vilma Luoma‐aho\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e19. Understanding the Role of Dialogue in Public Sector Communication 289\u003cbr\u003e\u003ci\u003eKaren B. Sanders and Elena Gutierrez‐García\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e20. Public Sector Communication and Citizen Expectations and Satisfaction 303\u003cbr\u003e\u003ci\u003eVilma Luoma‐aho, Laura Olkkonen, and Maria‐José Canel\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e21. Public Sector Communication and Social Media: Opportunities and Limits of Current Policies, Activities, and Practices 315\u003cbr\u003e\u003ci\u003eAlessandro Lovari and Chiara Valentini\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e22. Citizen Communication in the Public Sector: Learning from High‐Reliability Organizations 329\u003cbr\u003e\u003ci\u003eKaren B. Sanders and María de la Viesca Espinosa de Los Monteros,\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e23. Public Sector Communicators as Global Citizens: Toward Diversity and Inclusion 345\u003cbr\u003e\u003ci\u003eMarianne D. Sison\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V Public Sector Communication Measurement and Evaluation 361\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction to Part V. Public Sector Communication Measurement and Evaluation 361\u003cbr\u003e\u003ci\u003eJim Macnamara\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e24. The Fundamentals of Measurement and Evaluation of Communication 367\u003cbr\u003e\u003ci\u003eAnne Gregory\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e25. Measuring and Evaluating Media: Traditional and Social 383\u003cbr\u003e\u003ci\u003eStefania Romenti and Grazia Murtarelli\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e26. Measuring and Evaluating Audience Awareness, Attitudes, and Response 405\u003cbr\u003e\u003ci\u003eGlenn O’Neil\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e27. Aligning and Linking Communication with Organizational Goals 417\u003cbr\u003e\u003ci\u003eAnsgar Zerfass, and Sophia Charlotte Volk\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e28. New Developments in Best Practice Evaluation: Approaches, Frameworks, Models, and Methods 435\u003cbr\u003e\u003ci\u003eJim Macnamara\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI Conclusion 455\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e29. Conclusion: A Vision of the Future of Public Sector Communication 457\u003cbr\u003e\u003ci\u003eMaria‐José Canel and Vilma Luoma‐aho\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex 467\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eDr. Vilma Luoma-aho\u003c\/b\u003e is Professor of Corporate Communication and Vice Dean of Research at JSBE, University of Jyväskylä, School of Business and Economics (JSBE), Finland. Her research on intangible assets, stakeholders and public sector organizations has been published widely in leading journals of corporate communication and public relations. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eMaría-José Canel, PhD,\u003c\/b\u003e is Professor in Political \u0026amp; Public Sector Communication, University Complutense Madrid, Spain. She was Chief of the Cabinet of the Spanish Minister for Education, Culture and Sport. Dr. Canel has published widely in books and leading journals on government communication and intangible assets in the public sector.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003eA multidisciplinary collection on global public entity strategic communication\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003ePublic sector communication research investigates the interaction between the public, governmental entities, and citizens within their sphere of influence. Today's public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop \"communicative intelligence\" in balancing their institutional agendas and aims of public engagement. \u003ci\u003eThe Handbook of Public Sector Communication\u003c\/i\u003e is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. \u003c\/p\u003e\u003cp\u003eInternational in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: \u003c\/p\u003e\u003cul\u003e \u003cli\u003e Addresses the questions public sector communicators face today\u003c\/li\u003e \u003cli\u003e Summarizes the current state of public sector communication worldwide\u003c\/li\u003e \u003cli\u003e Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management\u003c\/li\u003e \u003cli\u003e Addresses global challenges and crises such as corruption and bureaucratic roadblocks\u003c\/li\u003e \u003cli\u003e Provides a framework for measuring communication effectiveness\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eRequiring minimal prior knowledge of the field, \u003ci\u003eThe Handbook of Public Sector Communication\u003c\/i\u003e is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990253388005,"sku":"NP9781119263142","price":220.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119263142.jpg?v=1761787077","url":"https:\/\/k12savings.com\/products\/the-handbook-of-public-sector-communication-isbn-9781119263142","provider":"K12savings","version":"1.0","type":"link"}