{"product_id":"the-handbook-of-crisis-communication-isbn-9781444361902","title":"The Handbook of Crisis Communication","description":"Written as a tool for both researchers and communication managers, the \u003ci\u003eHandbook of Crisis Communication\u003c\/i\u003e is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.   \u003cul\u003e \u003cli\u003e \u003cdiv\u003eIncludes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina\u003c\/div\u003e \u003c\/li\u003e \u003cli\u003e \u003cdiv\u003eExplores the key emerging areas of new technology and global crisis communication\u003c\/div\u003e \u003c\/li\u003e \u003cli\u003e \u003cdiv\u003eProvides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication\u003c\/div\u003e \u003c\/li\u003e \u003c\/ul\u003e  Notes on Contributors ix  \u003cp\u003ePreface xxvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxix\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003cbr\u003e \u003ci\u003eRobert L. Heath\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Crisis and Allied Fields 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Parameters for Crisis Communication 17\u003cbr\u003e \u003ci\u003eW. Timothy Coombs\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2 Crisis Communication and Its Allied Fields 54\u003cbr\u003e \u003ci\u003eW. Timothy Coombs\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3 Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years 65\u003cbr\u003e \u003ci\u003eSeon-Kyoung An and I-Huei Cheng\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Methodological Variety 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCase Studies\u003c\/p\u003e \u003cp\u003e4 Organizational Networks in Disaster Response: An Examination of the US Government Network’s Efforts in Hurricane Katrina 93\u003cbr\u003e \u003ci\u003eGabriel L. Adkins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5 Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine’s Day 2007 Crisis 115\u003cbr\u003e \u003ci\u003eGregory G. Efthimiou\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTextual Analysis\u003c\/p\u003e \u003cp\u003e6 The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings 141\u003cbr\u003e \u003ci\u003eMohamad H. Elmasry and Vidhi Chaudhri\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eContent Analysis\u003c\/p\u003e \u003cp\u003e7 Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents 159\u003cbr\u003e \u003ci\u003eSherry J. Holladay\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eExperimental\u003c\/p\u003e \u003cp\u003e8 Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory 181\u003cbr\u003e \u003ci\u003eW. Timothy Coombs and Sherry J. Holladay\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9 How Do Past Crises Affect Publics’ Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event 205\u003cbr\u003e \u003ci\u003eJ. Drew Elliot\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10 Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact 221\u003cbr\u003e \u003ci\u003eTomasz A. Fediuk, Kristin M. Pace, and Isabel C. Botero\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III The Practice 243\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11 “We tell people. It’s up to them to be prepared.” Public Relations Practices of Local Emergency Managers 245\u003cbr\u003e \u003ci\u003eRobert Littlefield, Katherine Rowan, Shari R. Veil, Lorraine Kisselburgh, Kimberly Beauchamp, Kathleen Vidoloff, Marie L. Dick, Theresa Russell-Loretz, Induk Kim, Angelica Ruvarac, Quian Wang, Hyunyi Cho, Toni Siriko Hoang, Bonita Neff, Teri Toles-Patkin, Rod Troester, Shama Hyder, Steven Venette, and Timothy L. Sellnow\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12 Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of “Hard” Emergencies at the Tactical Level 261\u003cbr\u003e \u003ci\u003eAlexander G. Nikolaev\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Specific Applications 283\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizational Contexts\u003c\/p\u003e \u003cp\u003e13 Oil Industry Crisis Communication 285\u003cbr\u003e \u003ci\u003eMichelle Maresh and David E. Williams\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e14 Educational Crisis Management Practices Tentatively Embrace the New Media 301\u003cbr\u003e \u003ci\u003eBarbara S. Gainey\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e15 FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies 319\u003cbr\u003e \u003ci\u003eElizabeth Johnson Avery and Ruthann W. Lariscy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eCrisis Communication and Race\u003c\/p\u003e \u003cp\u003e16 Effective Public Relations in Racially Charged Crises: Not Black or White 335\u003cbr\u003e \u003ci\u003eBrooke Fisher Liu\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e17 Public Relations and Reputation Management in a Crisis Situation: How Denny’s Restaurants Reinvigorated the Firm’s Corporate Identity 359\u003cbr\u003e \u003ci\u003eAli M. Kanso, Steven R. Levitt, and Richard Alan Nelson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V Technology and Crisis Communication 379\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e18 New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses 381\u003cbr\u003e \u003ci\u003eKeri K. Stephens and Patty Malone\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e19 Organizational and Media Use of Technology During Fraud Crises 396\u003cbr\u003e \u003ci\u003eChristopher Caldiero, Maureen Taylor, and Lia Ungureanu\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e20 Organizational Use of New Communication Technology in Product Recall Crises 410\u003cbr\u003e \u003ci\u003eMaureen Taylor\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI Global Crisis Communication 423\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e21 Crisis Communication, Complexity, and the Cartoon Affair: A Case Study 425\u003cbr\u003e \u003ci\u003eFinn Frandsen and Winni Johansen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e22 Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings 449\u003cbr\u003e \u003ci\u003eMaría José Canel and Karen Sanders\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e23 Negotiating Global Citizenship: Mattel’s 2007 Recall Crisis 467\u003cbr\u003e \u003ci\u003ePatricia A. Curtin\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e24 Celebrating Expulsions? Crisis Communication in the Swedish Migration Board 489\u003cbr\u003e \u003ci\u003eOrla Vigsø\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VII Theory Development 509\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e25 Crisis Communicators in Change: From Plans to Improvisations 511\u003cbr\u003e \u003ci\u003eJesper Falkheimer and Mats Heide\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e26 Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue 527\u003cbr\u003e \u003ci\u003eAugustine Pang, Yan Jin, and Glen T. Cameron\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e27 Crisis-Adaptive Public Information: A Model for Reliability in Chaos 550\u003cbr\u003e \u003ci\u003eSuzanne Horsley\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e28 Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices 568\u003cbr\u003e \u003ci\u003eShelley Wigley and Michael Pfau\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e29 Who Suffers? The Effect of Injured Party on Attributions of  Crisis Responsibility 591\u003cbr\u003e \u003ci\u003eSun-A Park and María E. Len-Ríos\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e30 The Dialectics of Organizational Crisis Management 607\u003cbr\u003e \u003ci\u003eCharles Conrad, Jane Stuart Baker, Chris Cudahy, and Jennifer Willyard\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e31 Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events 635\u003cbr\u003e \u003ci\u003eTomasz A. Fediuk, W. Timothy Coombs, and Isabel C. Botero\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e32 Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis 657\u003cbr\u003e \u003ci\u003eTimothy L. Sellnow, Shari R. Veil, and Renae A. Streifel\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VIII Future Research Directions 675\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e33 Future Directions of Crisis Communication Research: Emotions in Crisis – The Next Frontier 677\u003cbr\u003e \u003ci\u003eYan Jin and Augustine Pang\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e34 Complexity and Crises: A New Paradigm 683\u003cbr\u003e \u003ci\u003eDawn R. Gilpin and Priscilla Murphy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e35 Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal 691\u003cbr\u003e \u003ci\u003eRobert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e36 Toward a Holistic Organizational Approach to Understanding Crisis 698\u003cbr\u003e \u003ci\u003eMaureen Taylor\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e37 What is a Public Relations “Crisis”? Refocusing Crisis Research 705\u003cbr\u003e \u003ci\u003eMichael L. Kent\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e38 Crisis and Learning 713\u003cbr\u003e \u003ci\u003eLarsåke Larsson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e39 Pursuing Evidence-Based Crisis Communication 719\u003cbr\u003e \u003ci\u003eW. Timothy Coombs\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAfterword 726\u003c\/p\u003e \u003cp\u003eName Index 728\u003c\/p\u003e \u003cp\u003eSubject Index 732\u003c\/p\u003e \u003cp\u003e\"The inherent fascination of an unfolding crisis combined with an engaging style make the handbook, although occasionally dense, a thoroughly engaging read and an essential resource for anyone interested in the field of crisis communication. \u003cb\u003eSumming Up: Highly recommended.\u003c\/b\u003e Students, upper-division undergraduate and up; researchers; faculty; professionals.\" (\u003ci\u003eChoice\u003c\/i\u003e, 1 July 2012)\u003c\/p\u003e  \u003cb\u003eW. Timothy Coombs\u003c\/b\u003e is Professor at the Nicholson School of Communication at University of Central Florida, USA. He is the author of \u003ci\u003eCode Red in the Boardroom\u003c\/i\u003e (2006), and \u003ci\u003eToday's Public Relations\u003c\/i\u003e (2006).  \u003cp\u003e\u003cb\u003eSherry J. Holladay\u003c\/b\u003e is Professor at the Nicholson School of Communication at University of Central Florida, USA. She is the author of numerous articles related to corporate communication.\u003c\/p\u003e \u003cp\u003eTogether, they have co-authored \u003ci\u003eIt’s Not Just PR\u003c\/i\u003e (2007), \u003ci\u003ePR Strategy and Application\u003c\/i\u003e (2010) and Managing \u003ci\u003eCorporate Social Responsibility: A Communication Approach\u003c\/i\u003e (2011). All titles are published by Wiley-Blackwell.\u003c\/p\u003e  The \u003ci\u003eHandbook of Crisis Communication\u003c\/i\u003e is a comprehensive examination of the latest research and critical issues in crisis communication.  Written as a tool for both researchers and communication managers, the \u003ci\u003eHandbook\u003c\/i\u003e includes a thorough discussion of the theory and method behind crisis communication, as well as the latest insight into practice in the field.   \u003cp\u003eIncorporating the views and research of more than 50 top scholars, the book provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication.  This cutting-edge collection includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks in London and Madrid to Hurricane Katrina.  Going beyond traditional applications, the \u003ci\u003eHandbook\u003c\/i\u003e also explores the key emerging areas of new technology and global crisis communication. \u003c\/p\u003e \u003cp\u003e\"This superb book reflects the scholarship, passion, and intellectual excitement that the field of crisis communication has generated during the past two decades.  Most importantly, this thoughtful work recognizes the genesis of crisis communication as a subfield of public relations and management, and its potential to stand as an independent and powerful arena for scholarship. \u003ci\u003eThe Handbook of Crisis Communication\u003c\/i\u003e is likely to become an enduring landmark in an emerging but increasingly influential field.\"\u003cbr\u003e—\u003cb\u003eDonald Fishman, Boston College\u003c\/b\u003e\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990247522533,"sku":"NP9781444361902","price":66.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781444361902.jpg?v=1761787054","url":"https:\/\/k12savings.com\/products\/the-handbook-of-crisis-communication-isbn-9781444361902","provider":"K12savings","version":"1.0","type":"link"}