{"product_id":"the-emotional-intelligence-advantage-isbn-9781394337941","title":"The Emotional Intelligence Advantage","description":"\u003cp\u003e\u003cb\u003eProven strategies for navigating hard conversations, building team resilience and managing business transformation\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe Emotional Intelligence Advantage,\u003c\/i\u003e leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes and change.\u003c\/p\u003e \u003cp\u003eIn this book, you'll discover a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e demonstrates how you can address conflict and facilitate change seamlessly.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEmbrace workplace challenges and focus on what you can control.\u003c\/li\u003e \u003cli\u003eProcess emotions and effectively shift from defensiveness to solutions.\u003c\/li\u003e \u003cli\u003eRecognise your impact on others and build team resilience and emotional alignment.\u003c\/li\u003e \u003cli\u003eAsk the right questions to unify stakeholders and achieve shared goals.\u003c\/li\u003e \u003cli\u003eApply strategies that drive progress, spark organisational transformation and deliver lasting results.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003eA workplace thrives when people thrive. With this step-by-step framework for fostering emotional intelligence, you'll discover how to create a high-performing environment where each person feels safe and engaged. \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e is a practical handbook for embedding emotional intelligence into your workplace effectively.\u003c\/p\u003e \u003cp\u003eAbout the Author vii\u003c\/p\u003e \u003cp\u003eAcknowledgements ix\u003cbr\u003e\u003cbr\u003e Prologue xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: The emotional intelligence process 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Understanding the EI process 5\u003c\/p\u003e \u003cp\u003e2 Mastering the EI process 25\u003c\/p\u003e \u003cp\u003e3 The constant evolution 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Change intelligence 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Our relationship with change 53\u003c\/p\u003e \u003cp\u003e5 The change intelligence model 73\u003c\/p\u003e \u003cp\u003e6 Step 1: Own and face the loss 79\u003c\/p\u003e \u003cp\u003e7 Step 2: Feel and ask through the liminal space 93\u003c\/p\u003e \u003cp\u003e8 Step 3: Drive the change like a champion 105\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Difficult conversations 119\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9 The excuse mindset 123\u003c\/p\u003e \u003cp\u003e10 Five easy steps 135\u003c\/p\u003e \u003cp\u003e11 The emotion over the situation 149\u003c\/p\u003e \u003cp\u003e12 Putting it into practice The Emotional Intelligence Advantage 157\u003c\/p\u003e \u003cp\u003e13 Managing up 177\u003c\/p\u003e \u003cp\u003e14 Reflection 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: High-performing teams 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15 Team alignment 199\u003c\/p\u003e \u003cp\u003e16 Trust 213\u003cbr\u003e\u003cbr\u003e Conclusion: The emotionally intelligent workplace 235\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eAMY JACOBSON\u003c\/b\u003e is a specialist in emotional intelligence and human behaviour in the workplace. Over two decades, Amy has developed a reputation of tough love and infectious energy for driving ownership, boosting performance and transforming workplace cultures through EI-focused initiatives.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003eTURN DIFFICULT CONVERSATIONS INTO PRODUCTIVE OUTCOMES WITH EMOTIONAL INTELLIGENCE\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eHow do you tackle tough conversations and manage your team’s reactions to change? Modern leadership requires more than just a focus on the bottom line; it demands a level of emotional intelligence to manage people, processes and change effectively. \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e, leading expert Amy Jacobson shares a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, this must-have guide demonstrates how you can address conflict and facilitate change seamlessly. \u003c\/p\u003e\u003cp\u003eLearn how to:  \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cb\u003eembrace workplace challenges\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003eprocess emotions and shift from defensiveness to solutions\u003c\/li\u003e \u003cli\u003erecognise your impact on others and build team resilience\u003c\/li\u003e \u003cli\u003eunify stakeholders and achieve shared goals\u003c\/li\u003e \u003cli\u003edrive progress and deliver lasting results.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eA workplace only thrives when its people thrive. \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e shows you how to effectively embed emotional intelligence into your workplace, so you can deliver better results for your people and for the bottom line.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990213902565,"sku":"NP9781394337941","price":18.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781394337941.jpg?v=1761786934","url":"https:\/\/k12savings.com\/products\/the-emotional-intelligence-advantage-isbn-9781394337941","provider":"K12savings","version":"1.0","type":"link"}