{"product_id":"the-courageous-messenger-isbn-9780787902681","title":"The Courageous Messenger","description":"The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical tool box of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees. Acknowledgements\u003cbr\u003e\u003cbr\u003eThe Authors\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePart One: Everyday Acts of Courage\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 1. Welcome to this Book\u003cbr\u003e\u003cbr\u003e 2. Courageous Messengers\u003cbr\u003e\u003cbr\u003e 3. Messengers and Tough News\u003cbr\u003e\u003cbr\u003e 4. Becoming a Skilled Messenger\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePart Two: Finding the Courage\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 5. Courage is an Inside Job\u003cbr\u003e\u003cbr\u003e 6. Know Your True Message\u003cbr\u003e\u003cbr\u003e 7. Know Your Real Motivation\u003cbr\u003e\u003cbr\u003e 8. Assess Your Risk\u003cbr\u003e\u003cbr\u003e 9. Understand Your Yes-Buts\u003cbr\u003e\u003cbr\u003e 10. Make a Decision\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePart Three: Acting with Courage\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 11. Get Ready for the Conversation\u003cbr\u003e\u003cbr\u003e 12. Open the Conversation\u003cbr\u003e\u003cbr\u003e 13. Present Your Message and Motivation\u003cbr\u003e\u003cbr\u003e 14. Talk About Your Message with Your Receiver\u003cbr\u003e\u003cbr\u003e 15. Wrap Up the Conversation\u003cbr\u003e\u003cbr\u003e 16. Follow Through\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePart Four: The Tough Cases\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 17. Do You Really have a Tough Case\u003cbr\u003e\u003cbr\u003e 18. Get Ready for a Tough Case\u003cbr\u003e\u003cbr\u003e 19. Talk with Your Receiver in a Tough Case\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePart Five: Sustaining the Courage\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 20. How Did It Go? What Did You Learn?\u003cbr\u003e\u003cbr\u003e 21. The Messengers's Transformation\u003cbr\u003e\u003cbr\u003e 22. Changing the Organization by Speaking Up\u003cbr\u003e\u003cbr\u003e The Messenger's Tool Box-Basic Communication Skills-When You Are the Receiver of Tough News-When You Cannot Deliver Your Message in Person-Summary of Tips for Messengers \"Read this book. It's full of choices and ways to get unstuck when you feel trapped. The authors give you permission to start over and improvise along the way. What else could you ask for?\" --Josh Hammond, author, The Stuff Americans are Made Of \u003cp\u003e\u003cb\u003eKathleen D. Ryan\u003c\/b\u003e, known for her work in team development, strategic planning, and continuous quality improvement, is a principal in the consulting firm Orion Partnership. She lives in Issaquah, Washington.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDaniel K. Oestreich\u003c\/b\u003e is the author of \u003ci\u003eThe Courageous Messenger: How to Successfully Speak Up at Work\u003c\/i\u003e, published by Wiley.\u003c\/p\u003e The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical \"tool box\" of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.  The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical \"tool box\" of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.\u003cbr\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990200336613,"sku":"NP9780787902681","price":35.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787902681.jpg?v=1761786879","url":"https:\/\/k12savings.com\/products\/the-courageous-messenger-isbn-9780787902681","provider":"K12savings","version":"1.0","type":"link"}