{"product_id":"the-conflict-resolution-training-program-isbn-9780787955816","title":"The Conflict Resolution Training Program","description":"The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. Introduction 1 \u003cp\u003eIntroductory Phase 4\u003c\/p\u003e \u003cp\u003ePrinciples of Adult Learning 4\u003c\/p\u003e \u003cp\u003eMethodology 5\u003c\/p\u003e \u003cp\u003eFour Elements of the Conflict-Resolution Process 5\u003c\/p\u003e \u003cp\u003eFeedback Versus Criticism 6\u003c\/p\u003e \u003cp\u003eWhat's Your Headline? Worksheet 9\u003c\/p\u003e \u003cp\u003eExtended Interview Worksheet 10\u003c\/p\u003e \u003cp\u003eLesson: The Dispute-Resolution Continuum 11\u003c\/p\u003e \u003cp\u003eDefinitions of Dispute-Resolution Processes 11\u003c\/p\u003e \u003cp\u003eThe Multi-Option Dispute-Resolution Approach 16\u003c\/p\u003e \u003cp\u003eDispute-Resolution Worksheet 19\u003c\/p\u003e \u003cp\u003eDispute-Resolution Options Worksheet 20\u003c\/p\u003e \u003cp\u003eLesson: Conflict and Conflict Management 21\u003c\/p\u003e \u003cp\u003eCrisis Worksheet 21\u003c\/p\u003e \u003cp\u003eCrisis 22\u003c\/p\u003e \u003cp\u003eConflict and Conflict Management 23\u003c\/p\u003e \u003cp\u003ePersonal Conflict-Management Styles Worksheet 27\u003c\/p\u003e \u003cp\u003eIdentifying Response Styles Worksheet 28\u003c\/p\u003e \u003cp\u003eAdjusting One's Conflict-Management Style 29\u003c\/p\u003e \u003cp\u003eAdjusting One's Conflict-Management Style Worksheet 31\u003c\/p\u003e \u003cp\u003eImpasse 32\u003c\/p\u003e \u003cp\u003eImpasse Worksheet 34\u003c\/p\u003e \u003cp\u003eLesson: Conflict-Resolution Communication 35\u003c\/p\u003e \u003cp\u003eStyles of Communication 35\u003c\/p\u003e \u003cp\u003ePersonal Communication Styles Worksheet 38\u003c\/p\u003e \u003cp\u003eAdjusting One's Communication Style 39\u003c\/p\u003e \u003cp\u003eAn Overview of Communication 39\u003c\/p\u003e \u003cp\u003eEmpathic Responses Worksheet 45\u003c\/p\u003e \u003cp\u003eActive-Listening Problem Sheet 46\u003c\/p\u003e \u003cp\u003eQuestioning 47\u003c\/p\u003e \u003cp\u003eQuestioning Skills Worksheet 52\u003c\/p\u003e \u003cp\u003eTypes of Questions Worksheet 53\u003c\/p\u003e \u003cp\u003eQuestioning Skills Worksheet II 54\u003c\/p\u003e \u003cp\u003eFilling 55\u003c\/p\u003e \u003cp\u003eFilling Worksheet 56\u003c\/p\u003e \u003cp\u003eWord Association and Target Words 57\u003c\/p\u003e \u003cp\u003eWord Association Worksheet 60\u003c\/p\u003e \u003cp\u003eTarget Words Worksheet 61\u003c\/p\u003e \u003cp\u003eNonverbal Body Language Worksheet 62\u003c\/p\u003e \u003cp\u003eNonverbal Communication 72\u003c\/p\u003e \u003cp\u003eUsing \"I\" Statements Worksheet 75\u003c\/p\u003e \u003cp\u003eListening When Under Stress Worksheet 76\u003c\/p\u003e \u003cp\u003eCommunication Can Cause Conflict 77\u003c\/p\u003e \u003cp\u003eCommunication Can Cause Conflict Worksheet 78\u003c\/p\u003e \u003cp\u003eLesson: Values, Perspectives, and Power 79\u003c\/p\u003e \u003cp\u003eValues Ratings Worksheet 80\u003c\/p\u003e \u003cp\u003eValues and Beliefs Worksheet 81\u003c\/p\u003e \u003cp\u003eStereotyping 82\u003c\/p\u003e \u003cp\u003eStereotyping Discussion Sheet 83\u003c\/p\u003e \u003cp\u003eStereotyping Worksheet 84\u003c\/p\u003e \u003cp\u003ePerspectives 85\u003c\/p\u003e \u003cp\u003ePerspectives Worksheet 86\u003c\/p\u003e \u003cp\u003eSquares Worksheet 91\u003c\/p\u003e \u003cp\u003ePower 92\u003c\/p\u003e \u003cp\u003ePower Worksheet 93\u003c\/p\u003e \u003cp\u003eLesson: Creativity 94\u003c\/p\u003e \u003cp\u003eSign Walkers Worksheet 96\u003c\/p\u003e \u003cp\u003eArt in Public Places Worksheet 97\u003c\/p\u003e \u003cp\u003eThe Water Tower Worksheet 98\u003c\/p\u003e \u003cp\u003eThe City Sign Worksheet 99\u003c\/p\u003e \u003cp\u003eLesson: Consensus 100\u003c\/p\u003e \u003cp\u003eAn Overview of Consensus 100\u003c\/p\u003e \u003cp\u003eConsensus Worksheet 101\u003c\/p\u003e \u003cp\u003eLesson: Negotiation 103\u003c\/p\u003e \u003cp\u003ePositions and Issues 103\u003c\/p\u003e \u003cp\u003eQuestioning Skills Relevant to the Stages of Negotiation 104\u003c\/p\u003e \u003cp\u003eNegotiation Observation Form 106\u003c\/p\u003e \u003cp\u003eLesson: Mediation 107\u003c\/p\u003e \u003cp\u003eMediation Versus Other Dispute-Resolution Processes 107\u003c\/p\u003e \u003cp\u003eDisputes That Are Best Suited for Mediation 108\u003c\/p\u003e \u003cp\u003eAttributes of Successful Mediators 108\u003c\/p\u003e \u003cp\u003eTypes of Mediation 113\u003c\/p\u003e \u003cp\u003eLesson: Arbitration 115\u003c\/p\u003e \u003cp\u003eArbitration Versus Negotiation and Mediation 115\u003c\/p\u003e \u003cp\u003eLesson: Role Plays 118\u003c\/p\u003e \u003cp\u003eAppendix I The Dispute-Resolution Contractual Clause 154\u003c\/p\u003e \u003cp\u003eAppendix II Sample Evaluation Form 156\u003c\/p\u003e \u003cp\u003eAppendix III Sample Arbitration Decision Form 157\u003c\/p\u003e \u003cp\u003eAbout the Authors 159\u003c\/p\u003e  Prudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA\/ADR). \u003cbr\u003e \u003cbr\u003e  Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School. \u003cbr\u003e \u003cbr\u003e  Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.  \u003ci\u003eThe Conflict Resolution Training Program Participant's Workbook\u003c\/i\u003e offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. \u003cbr\u003e  Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. \u003ci\u003eThe Conflict Resolution Training Program\u003c\/i\u003e includes  \u003cul\u003e \u003cli\u003eAn exploration of such critical issues as stereotyping, perspectives, and power\u003c\/li\u003e \u003cli\u003eA description of how creativity is of vital importance for resolving conflicts\u003c\/li\u003e \u003cli\u003eSuggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication\u003c\/li\u003e \u003cli\u003eA proven multi-option approach to dispute resolution\u003c\/li\u003e \u003cli\u003eRecommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse\u003c\/li\u003e \u003cli\u003eAn explanation of the distinction between positions and issues\u003c\/li\u003e \u003cli\u003eDetailed descriptions of the stages of mediation\u003c\/li\u003e \u003cli\u003eRole plays for learning mediation skills  \u003cp\u003e\u003cbr\u003e \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e  \u003ci\u003eThe Conflict Resolution Training Program Participant's Workbook\u003c\/i\u003e offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. \u003cbr\u003e  Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. \u003ci\u003eThe Conflict Resolution Training Program\u003c\/i\u003e includes  \u003cul\u003e \u003cli\u003eAn exploration of such critical issues as stereotyping, perspectives, and power\u003c\/li\u003e \u003cli\u003eA description of how creativity is of vital importance for resolving conflicts\u003c\/li\u003e \u003cli\u003eSuggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication\u003c\/li\u003e \u003cli\u003eA proven multi-option approach to dispute resolution\u003c\/li\u003e \u003cli\u003eRecommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse\u003c\/li\u003e \u003cli\u003eAn explanation of the distinction between positions and issues\u003c\/li\u003e \u003cli\u003eDetailed descriptions of the stages of mediation\u003c\/li\u003e \u003cli\u003eRole plays for learning mediation skills  \u003cp\u003e\u003cbr\u003e \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990194438373,"sku":"NP9780787955816","price":37.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787955816.jpg?v=1761786867","url":"https:\/\/k12savings.com\/products\/the-conflict-resolution-training-program-isbn-9780787955816","provider":"K12savings","version":"1.0","type":"link"}