{"product_id":"the-conflict-beneath-the-conflict-a-leaders-guide-to-finding-and-fixing-what-really-drives-interpersonal-friction-at-work-isbn-9798890573056","title":"The Conflict Beneath the Conflict: A Leaders Guide to Finding and Fixing What Really Drives Interpersonal Friction at Work","description":"\u003cb\u003eMost workplace conflicts aren’t about facts—they’re about emotions. Learn how to uncover hidden triggers, repair relationships, and turn team tension into stronger collaboration and results.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWorkplace conflict rarely begins with facts—it begins with emotions. In this book, conflict expert Tish Robinson reveals why most workplace disputes persist: Leaders focus on procedures while ignoring the emotional triggers that drive resentment, misunderstanding, and team breakdown. Drawing on twenty-five years of research and global consulting, Robinson introduces a practical framework for uncovering the real source of conflict and transforming tension into stronger working relationships.\u003cbr\u003e\u003cbr\u003eAt the center of the book is Robinson’s mediator mindset and the memorable 2HUGS framework, a set of tools that helps managers slow emotional reactivity and guide employees toward genuine resolution. Readers learn how to\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eidentify emotional triggers and unmet needs rooted not just in work issues but also in childhood baggage or personal challenges,\u003c\/li\u003e\n\u003cli\u003ereframe “facts” as perspectives to reduce defensiveness and encourage reflection,\u003c\/li\u003e\n\u003cli\u003efacilitate dialogue that helps colleagues resolve conflict themselves rather than imposing top-down solutions, and\u003c\/li\u003e\n\u003cli\u003erepair damaged relationships across cultural, generational, and personality differences.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003ePerfect for frontline managers, HR professionals, and team leaders, this book reframes conflict as a signal—not a failure. When leaders learn to surface the emotions beneath disagreement, conflict becomes an opportunity for trust, growth, and stronger teams.","brand":"Penguin Random House","offers":[{"title":"Default Title","offer_id":67625912959205,"sku":"NP9798890573056","price":24.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/k12savings.com\/products\/the-conflict-beneath-the-conflict-a-leaders-guide-to-finding-and-fixing-what-really-drives-interpersonal-friction-at-work-isbn-9798890573056","provider":"K12savings","version":"1.0","type":"link"}