{"product_id":"the-concierge-isbn-9780471528937","title":"The Concierge","description":"Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them. What Is a Concierge?.\u003cbr\u003e \u003cbr\u003e The Hotel and Its Management.\u003cbr\u003e \u003cbr\u003e The Concierge Desk.\u003cbr\u003e \u003cbr\u003e Guests: Who Are They and What Will They Ask the Concierge?.\u003cbr\u003e \u003cbr\u003e Basic Training\/On-the-Job Training.\u003cbr\u003e \u003cbr\u003e Services Provided by a Concierge (Out-of-House).\u003cbr\u003e \u003cbr\u003e Self-Education\/Continuing Education.\u003cbr\u003e \u003cbr\u003e Services Provided by a Concierge (In-House).\u003cbr\u003e \u003cbr\u003e Tips and Commissions.\u003cbr\u003e \u003cbr\u003e Ethics.\u003cbr\u003e \u003cbr\u003e How Do You Build Your Reputation?.\u003cbr\u003e \u003cbr\u003e Concierge Levels.\u003cbr\u003e \u003cbr\u003e Getting Your First Job.\u003cbr\u003e \u003cbr\u003e Stories from the Concierges.\u003cbr\u003e \u003cbr\u003e Index.  \u003cp\u003eMcDowell Bryson and Adele Ziminski are the authors of The Concierge: Key to Hospitality, published by Wiley.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990193914085,"sku":"NP9780471528937","price":118.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471528937.jpg?v=1761786864","url":"https:\/\/k12savings.com\/products\/the-concierge-isbn-9780471528937","provider":"K12savings","version":"1.0","type":"link"}