{"product_id":"the-art-and-science-of-communication-isbn-9780470247594","title":"The Art and Science of Communication","description":"\u003ci\u003eThe Art and Science of Communication\u003c\/i\u003e shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career. \u003cp\u003eForeword \u003ci\u003eLes Brown\u003c\/i\u003e xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003eIntroduction xv\u003c\/p\u003e \u003cp\u003eThe Communication Staircase xvii\u003c\/p\u003e \u003cp\u003eIn the Beginning Is Your Word . . . xviii\u003c\/p\u003e \u003cp\u003eJill’s Professional Destiny? xxii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 \u003c\/b\u003e\u003cb\u003eStep One: Intrapersonal Communication 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSelf-Sabotage or Self-Fulfillment? 2\u003c\/p\u003e \u003cp\u003eDiscipline of the Mind 3\u003c\/p\u003e \u003cp\u003eDive into Your Life! 5\u003c\/p\u003e \u003cp\u003eWhere Did That Thought Come From? 7\u003c\/p\u003e \u003cp\u003eCreating Our Self-Image at Work 8\u003c\/p\u003e \u003cp\u003eGrowing Up “Different” 10\u003c\/p\u003e \u003cp\u003eWriting a New Script 13\u003c\/p\u003e \u003cp\u003eTaking Ownership 14\u003c\/p\u003e \u003cp\u003eJill’s Day 18\u003c\/p\u003e \u003cp\u003eWaking Up to YOUR Day! 19\u003c\/p\u003e \u003cp\u003eConquering the First Step 20\u003c\/p\u003e \u003cp\u003eFirst Things First! 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 \u003c\/b\u003e\u003cb\u003eStep Two: Nonverbal Communication 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Functions of Nonverbal Communication 29\u003c\/p\u003e \u003cp\u003eYour Professional Appearance 32\u003c\/p\u003e \u003cp\u003eYour Professional Voice 37\u003c\/p\u003e \u003cp\u003eActions Do Speak Louder Than Words! 40\u003c\/p\u003e \u003cp\u003eIt’s about Time! 42\u003c\/p\u003e \u003cp\u003eKeep Your Distance! 45\u003c\/p\u003e \u003cp\u003eSometimes When We Touch 48\u003c\/p\u003e \u003cp\u003eDo You Smell Something? 50\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 \u003c\/b\u003e\u003cb\u003eStep Three: Interpersonal Communication 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFive Keys to Positive, Healthy Work Relationships 55\u003c\/p\u003e \u003cp\u003eInterpersonal Conflict 73\u003c\/p\u003e \u003cp\u003eSupportive versus Defensive Communication 75\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 \u003c\/b\u003e\u003cb\u003eStep Four: Small-Group\/Organizational Communication 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTo Group or Not to Group . . . That Is the Question 91\u003c\/p\u003e \u003cp\u003eJill’s Day 92\u003c\/p\u003e \u003cp\u003eI versus We: The Cultural Paradox 93\u003c\/p\u003e \u003cp\u003eCo-Opetition Model of Advancement 95\u003c\/p\u003e \u003cp\u003eMaking Room for the Group Reality 97\u003c\/p\u003e \u003cp\u003eLeadership Communication 98\u003c\/p\u003e \u003cp\u003eConstructive Conflict 101\u003c\/p\u003e \u003cp\u003eThe Communication Climate 102\u003c\/p\u003e \u003cp\u003eSmall-Group Membership and Facilitation 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 \u003c\/b\u003e\u003cb\u003eStep Five: Public Communication 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Common Denominator 111\u003c\/p\u003e \u003cp\u003eMoving beyond the Fear! 112\u003c\/p\u003e \u003cp\u003eCommunication Apprehension 114\u003c\/p\u003e \u003cp\u003eConfidence and Composure 115\u003c\/p\u003e \u003cp\u003eYour Language 119\u003c\/p\u003e \u003cp\u003eDon’t Make Excuses 120\u003c\/p\u003e \u003cp\u003eYour Public Presentational Style 121\u003c\/p\u003e \u003cp\u003eYou and Your Audience 125\u003c\/p\u003e \u003cp\u003eThe Art of Impromptu\/Conversational Speaking 127\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 \u003c\/b\u003e\u003cb\u003eStep Six: Mass Communication 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInfluencing the Masses 135\u003c\/p\u003e \u003cp\u003ePersuasion Is about Perspective 136\u003c\/p\u003e \u003cp\u003eAre You a Walking Billboard? 138\u003c\/p\u003e \u003cp\u003ePersuasion and the World of Work 140\u003c\/p\u003e \u003cp\u003eJill’s Day 142\u003c\/p\u003e \u003cp\u003eUsing Persuasion as a Tool of Influence 143\u003c\/p\u003e \u003cp\u003eAs Simple as One, Two, Three 144\u003c\/p\u003e \u003cp\u003ePersuasive Messages and You 148\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 \u003c\/b\u003e\u003cb\u003eStep Seven: Intercultural Communication 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe CAN All Get Along! 155\u003c\/p\u003e \u003cp\u003eWhat Makes Us Unique 156\u003c\/p\u003e \u003cp\u003eWe Are ALL Prejudiced! 159\u003c\/p\u003e \u003cp\u003eUnderstanding Perception 160\u003c\/p\u003e \u003cp\u003eCulture and Values That Impact the Workplace 162\u003c\/p\u003e \u003cp\u003eNonverbal Communication Is Culturally Bound 169\u003c\/p\u003e \u003cp\u003eGlobal Community 169\u003c\/p\u003e \u003cp\u003eDiversity and the Workplace 170\u003c\/p\u003e \u003cp\u003eThe “Other” in the Workplace 172\u003c\/p\u003e \u003cp\u003eJill’s Day 174\u003c\/p\u003e \u003cp\u003eInclusion in the Workplace 175\u003c\/p\u003e \u003cp\u003eBecoming a Cross-Cultural Bridge through Cultural Competency 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEpilogue \u003c\/b\u003eNew Beginnings 181\u003c\/p\u003e \u003cp\u003eIndex 185\u003c\/p\u003e \u003ci\u003e\"...a new slant on communications that is readily accessible to new and more seasoned readers alike.\"\u003c\/i\u003e (Edge, October, 2008)  \u003cp\u003e\u003cb\u003eP.S. PERKINS\u003c\/b\u003e is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines \u003ci\u003ePersonal Development\u003c\/i\u003e and \u003ci\u003eDiversity Works!,\u003c\/i\u003e talk show host of \u003ci\u003eInWORD OutWORD: Conversations About Communication\u003c\/i\u003e, and a featured practitioner in the motivational film, \u003ci\u003ePass It On!\u003c\/i\u003e   \u003c\/p\u003e\u003cp\u003eEffective communication is the foundation of personal and professional success. The better you are at expressing yourself and understanding others determines where you'll go in life. \u003ci\u003eThe Art and Science of Communication\u003c\/i\u003e introduces you to a new way of understanding and using communication in the workplace to achieve better results and greater professional success. \u003c\/p\u003e\u003cp\u003eCommunication specialist P.S. Perkins uses her exclusive Communication Staircase Model\u003csup\u003e™\u003c\/sup\u003e to bring together the seven arenas of communication that everyone engages in on a daily basis—intrapersonal, nonverbal, interpersonal, group, public, mass, and intercultural communications. Using this model, as well as practical techniques, analogies, and formulas, Perkins teaches you how to become a more effective communicator in any setting, circumstance, or situation. \u003c\/p\u003e\u003cp\u003eMental preparation is an extremely important part of effective communication. Here you'll learn to improve and regulate your own messages and more accurately interpret the messages of others. In addition, you'll learn how to think and talk to yourself in a positive manner, enabling you to both convey the same positivity to others and receive it back from them. \u003c\/p\u003e\u003cp\u003ePerkins merges the science of communication with practical, everyday communication occurrences within the workplace in an understandable, useful, and inspiring way. You'll master effective communication practices that achieve real results—the results you want. Mastering the correct rules of effective communication among employees, employers, and coworkers will create success professionally and personally. \u003c\/p\u003e\u003cp\u003eEverything we do or gain in life and all of our successes are, in reality, based on the quality and kind of communication we engage in with ourselves and others. Good communication creates a good life. Inspiring and motivational, \u003ci\u003eThe Art and Science of Communication\u003c\/i\u003e holds the ultimate key to true success. This is an invaluable guide for anyone who wants to master the art and science of communication for a more passionate, positive, and successful life.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990159933669,"sku":"NP9780470247594","price":37.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470247594.jpg?v=1761786732","url":"https:\/\/k12savings.com\/products\/the-art-and-science-of-communication-isbn-9780470247594","provider":"K12savings","version":"1.0","type":"link"}