The 21st Century Supervisor

As a supervisor, the success of your organization rests in yourhands! If you don't meet the goals set by senior leaders thenresults will be poor and angry customers will search for newproviders of goods and services.

The 21st Century Supervisor Training Package will help you improveyour skills in these and many other areas:
* Communication
* Coaching
* Business analysis
* Computer
* Project management
* Resource management Figures and Exhibits xi

A Word to Those Who Lead Supervisors xiii

Introduction 1

The Traditional Supervisor 1

The Origins of the 21st Century Supervisor 2

The Skills Needed to Become a Leader 4

1. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7

Part 1 People Skills 23

2. Communication Skills: The Most Important Professional Tool of the 21st Century 27

3. Team Skills: Leading the High-Performance Work Team 55

4. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85

Part 2 Technical Skills 129

5. Business Analysis Skills: Learning to Measure Performance 131

6. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 157

7. Computer Skills: Increasing Your High-Tech Knowledge 193

Part 3 Administrative Skills 215

8. Project Management Skills: Becoming a Strategic Planner 217

9. Writing Skills: Leading Others Through Your Written Word 241

10. Resource Management Skills: Giving Your Employees What They Need to Succeed 265

11. Testimonies from Four 21st Century Supervisors 297

12. The 21st Century Supervisor: How to Start and Finish the Race 313

In Closing 328

About the Authors 331

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America

"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission

"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America

"The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.

Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.