{"product_id":"results-that-last-isbn-9780471757290","title":"Results That Last","description":"\u003cb\u003ePraise for \u003ci\u003eResults That Last\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf.\"\u003cbr\u003e--\u003cb\u003eNido Qubein\u003c\/b\u003e, author of \u003ci\u003eHow to Get Anything You Want\u003c\/i\u003e; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation\u003cbr\u003e\u003cbr\u003e\"Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book.\"\u003cbr\u003e--\u003cb\u003eBob MacDonald\u003c\/b\u003e, former CEO, Allianz Life of North America and author of \u003ci\u003eBeat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\"I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results.\"\u003cbr\u003e--\u003cb\u003eDavid F. Giannetto\u003c\/b\u003e, coauthor of \u003ci\u003eThe Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance\u003c\/i\u003e \u003cp\u003eIntroduction Evidence-based Leadership xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eKey Tactics\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Up or Out Deal with Low Performers and Move Your Organization to the Next Level 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining High, Middle, and Low Performers\u003c\/p\u003e \u003cp\u003eDealing with High, Middle, and Low Performers\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Round for Outcomes 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFive Critical Elements Employees Want\u003c\/p\u003e \u003cp\u003efrom Managers\u003c\/p\u003e \u003cp\u003eNine Steps for Starting Rounding\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Manage Up to Improve Performance 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe\/They Phenomenon\u003c\/p\u003e \u003cp\u003eArt of Managing Up\u003c\/p\u003e \u003cp\u003eHandling Handoffs\u003c\/p\u003e \u003cp\u003eCreate a Cultural Shift (Feedback Systems)\u003c\/p\u003e \u003cp\u003eThe Core\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Build the Foundation (Passion and Purpose) 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFlywheel\u003c\/p\u003e \u003cp\u003eFive Pillars\u003c\/p\u003e \u003cp\u003eConnect the Dots\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Reduce Leadership Variance 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Leaders Don’t Standardize Behaviors\u003c\/p\u003e \u003cp\u003eWhy Organizations Don’t Achieve Lasting Results\u003c\/p\u003e \u003cp\u003eFive Ways to Reduce Leadership Variance\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Measurement 101 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Gets Measured Gets Improved\u003c\/p\u003e \u003cp\u003eFocus on Moving 4s to 5s\u003c\/p\u003e \u003cp\u003eTransparency—Helping People Understand\u003c\/p\u003e \u003cp\u003ethe Metrics\u003c\/p\u003e \u003cp\u003eDemonstrating Return on Investment\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Align Behaviors with Goals and Values 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHolding Leaders Accountable\u003c\/p\u003e \u003cp\u003eLeader Evaluation Tool\u003c\/p\u003e \u003cp\u003eHow to Roll Out the Leader Evaluation Tool\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Create and Develop Leaders 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePrinciples for Developing Leaders\u003c\/p\u003e \u003cp\u003ePhases of Change\u003c\/p\u003e \u003cp\u003eLeadership Development Institutes\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEmployee Tactics\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Satisfied Employees Mean a Healthy Bottom Line 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThree Building Blocks of Employee Satisfaction\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Know Your Employees’ What 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePursuing the Whats\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Improve Employee Selection and Retention 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePeer Interviewing\u003c\/p\u003e \u003cp\u003eThirty- and Ninety-Day New-Employee Meetings\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Build Individual Accountability 187\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRenters versus Owners\u003c\/p\u003e \u003cp\u003eStrategies to Transform Renters into Owners\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Harvest Intellectual Capital 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHardwiring Harvesting\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Recognize and Reward Success 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSmall Prizes Have a Big Impact\u003c\/p\u003e \u003cp\u003eReward and Recognition Change as You Mature\u003c\/p\u003e \u003cp\u003ePower of Reward and Recognition\u003c\/p\u003e \u003cp\u003eHardwiring Thank-You Notes\u003c\/p\u003e \u003cp\u003eHow to Implement Reward and Recognition\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Find and Recognize Difference Makers 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePower of Hero Recognition\u003c\/p\u003e \u003cp\u003eHow to Find Heroes\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCustomer Tactics\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Build a Culture around Service 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStandards of Behavior\u003c\/p\u003e \u003cp\u003eImpact of Key Words\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Implement Pre- and Post-Customer- Visit Calls 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImpact on Customer Likelihood to Recommend\u003c\/p\u003e \u003cp\u003eAbility to Exceed High Customer Expectations\u003c\/p\u003e \u003cp\u003eImpact on Bottom Line\u003c\/p\u003e \u003cp\u003eOpportunity to Retain a Customer Even When\u003c\/p\u003e \u003cp\u003eThings Go Wrong\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18 Round on Your Customers: Determine Your Customers’ What and Give It to Them! 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImportance of Asking Customers Their Whats\u003c\/p\u003e \u003cp\u003eRounding on Customers\u003c\/p\u003e \u003cp\u003eThree Faces of Rounding\u003c\/p\u003e \u003cp\u003eRandom Rounding\u003c\/p\u003e \u003cp\u003eRelationship Rounding\u003c\/p\u003e \u003cp\u003eDeep-Impact Rounding\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19 Key Words at Key Times 281\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Are Key Words?\u003c\/p\u003e \u003cp\u003eHow to Develop Key Words\u003c\/p\u003e \u003cp\u003eAIDET\u003c\/p\u003e \u003cp\u003eWhen to Use Key Words for Greatest Impact\u003c\/p\u003e \u003cp\u003eService Recovery\u003c\/p\u003e \u003cp\u003eAbout Studer Group 295\u003c\/p\u003e \u003cp\u003eOther Leadership Books By Quint Studer and Studer Group 297\u003c\/p\u003e \u003cp\u003eIndex 299\u003c\/p\u003e \u003cp\u003e\u003cb\u003eQUINT STUDER\u003c\/b\u003e not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Group, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the \"Top 100 Most Powerful People in Healthcare\" by \u003ci\u003eModern Healthcare\u003c\/i\u003e magazine for his work on institutional healthcare improvement. Studer was named \"Master of Business\" by \u003ci\u003eInc.\u003c\/i\u003e magazine. For more information, visit www.studergroup.com and www.quintsbooks.com.\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eRESULTS THAT LAST\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eBusiness results that truly last don't come from products and services or particular employees and leaders, no matter how good they are. Products change and evolve; people come and go. What really leads to sustainable business results over time is quality leadership—not leaders, but \u003ci\u003eleadership\u003c\/i\u003e. Consistently excellent leadership is the key to long-term success and profitability. But how do you develop it?  \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eResults That Last\u003c\/i\u003e, \"Master of Business\" Quint Studer shows you how to build an organizational culture that develops great leaders \u003ci\u003etoday\u003c\/i\u003e and instills the mechanisms and the mindset that will continue to foster great leadership \u003ci\u003etomorrow\u003c\/i\u003e. Studer presents the most effective leadership practices and shows you how to apply them across every group, department, or division, resulting in improved leadership and performance on the individual, group, and organizational levels.  \u003c\/p\u003e\u003cp\u003eThe practical and proven tools and techniques Studer reveals are designed to align your goals, behaviors, and processes in a way that virtually guarantees leadership excellence, vastly improved customer relations, and organizational outcomes. The \u003ci\u003eResults That Last\u003c\/i\u003e methodology provides real, workable solutions that help you: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eStandardize the behavior and responses of leaders to ensure a consistent experience for employees and customers\u003c\/li\u003e \u003cli\u003eAlign processes to lessen confusion and increase effectiveness\u003c\/li\u003e \u003cli\u003eBring leaders in line with organizational goals and values\u003c\/li\u003e \u003cli\u003eAdopt and master key tactics like Rounding for Outcomes and Managing Up\u003c\/li\u003e \u003cli\u003eDetermine what employees need and want from leadership and how to deliver it, creating better morale and increased personal accountability\u003c\/li\u003e \u003cli\u003eEmploy an objective evaluation system that keeps leaders on track to reach organizational goals and achieve personal excellence\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eResults That Last\u003c\/i\u003e helps you develop standardized leadership practices that will survive in your organization much longer than any individual leader or team. The result is better strategy, better employee and customer relations, and bigger long-term profits. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be hardwired into your culture—giving you a sustainable, tangible advantage over the competition.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989955789029,"sku":"NP9780471757290","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471757290.jpg?v=1761786019","url":"https:\/\/k12savings.com\/products\/results-that-last-isbn-9780471757290","provider":"K12savings","version":"1.0","type":"link"}