{"product_id":"remarkable-service-isbn-9781118116876","title":"Remarkable Service","description":"A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new \"Scripts for Service Scenarios\" throughout to help servers practice real-world scenarios.  \u003cp\u003ePreface viii\u003c\/p\u003e \u003cp\u003eAcknowledgments xiv\u003c\/p\u003e \u003cp\u003eChapter 1 The Principles of Remarkable Service 2\u003c\/p\u003e \u003cp\u003eChapter 2 Styles of Service 20\u003c\/p\u003e \u003cp\u003eChapter 3 A Clean and Safe Dining Room 48\u003c\/p\u003e \u003cp\u003eChapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72\u003c\/p\u003e \u003cp\u003eChapter 5 Reservations and Waiting Lists 110\u003c\/p\u003e \u003cp\u003eChapter 6 Serving Guests 136\u003c\/p\u003e \u003cp\u003eChapter 7 Beverage Service 176\u003c\/p\u003e \u003cp\u003eChapter 8 Wine Service 208\u003c\/p\u003e \u003cp\u003eChapter 9 Banquet Service in the Restaurant 230\u003c\/p\u003e \u003cp\u003eChapter 10 Remarkable Service Interactions 254\u003c\/p\u003e \u003cp\u003eAppendix 268\u003c\/p\u003e \u003cp\u003eBibliography 277\u003c\/p\u003e \u003cp\u003eTrade and Professional Groups 279\u003c\/p\u003e \u003cp\u003eIndex 281\u003c\/p\u003e  \u003cp\u003eFounded in 1946, \u003cb\u003eThe Culinary Institute of America\u003c\/b\u003e is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989941666021,"sku":"NP9781118116876","price":35.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118116876.jpg?v=1761785975","url":"https:\/\/k12savings.com\/products\/remarkable-service-isbn-9781118116876","provider":"K12savings","version":"1.0","type":"link"}