{"product_id":"professional-services-automation-isbn-9780471230182","title":"Professional Services Automation","description":"PRAISE FOR Professional Services Automation\u003cbr\u003e \u003cbr\u003e \"SPO\/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy.\"\u003cbr\u003e -Ted Kempf, Principal Analyst, Gartner\u003cbr\u003e \u003cbr\u003e \"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish.\"\u003cbr\u003e -Rick Freedman, author, The IT Consultant and The eConsultant\u003cbr\u003e \u003cbr\u003e \"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions.\"\u003cbr\u003e -Jean Denis Talon, President and CEO, AXA\u003cbr\u003e \u003cbr\u003e \"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software.\"\u003cbr\u003e -Stuart Sackman, Vice President, ADP\u003cbr\u003e \u003cbr\u003e \"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation.\"\u003cbr\u003e -Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage\u003cbr\u003e \u003cbr\u003e \"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach.\"\u003cbr\u003e -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University Foreword.\u003cbr\u003e \u003cbr\u003e Preface.\u003cbr\u003e \u003cbr\u003e Acknowledgments.\u003cbr\u003e \u003cbr\u003e PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA?\u003cbr\u003e \u003cbr\u003e Managing the Service Supply Chain.\u003cbr\u003e \u003cbr\u003e Streamlining Business Processes.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATIONCOMPONENTS.\u003cbr\u003e \u003cbr\u003e Opportunity Management.\u003cbr\u003e \u003cbr\u003e Resource Management.\u003cbr\u003e \u003cbr\u003e Project Management.\u003cbr\u003e \u003cbr\u003e Purchasing Workflows.\u003cbr\u003e \u003cbr\u003e Revenue and Cost Accounting.\u003cbr\u003e \u003cbr\u003e Timesheet Management.\u003cbr\u003e \u003cbr\u003e Labor Management.\u003cbr\u003e \u003cbr\u003e Expense Management.\u003cbr\u003e \u003cbr\u003e Invoicing.\u003cbr\u003e \u003cbr\u003e Request and Issue Tracking.\u003cbr\u003e \u003cbr\u003e Knowledge Management.\u003cbr\u003e \u003cbr\u003e Performance Analysis.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION B. EXTENDED COMPONENTS.\u003cbr\u003e \u003cbr\u003e Customer\/Partner Relationship Management.\u003cbr\u003e \u003cbr\u003e Human Resource Management.\u003cbr\u003e \u003cbr\u003e Complete Enterprise Accounting.\u003cbr\u003e \u003cbr\u003e PART 3: SELECTION AND IMPLEMENTATION.\u003cbr\u003e \u003cbr\u003e Evaluating a Professional Services Automation Solution.\u003cbr\u003e \u003cbr\u003e A Best-of-Breed Approach.\u003cbr\u003e \u003cbr\u003e Technology Considerations.\u003cbr\u003e \u003cbr\u003e Integration.\u003cbr\u003e \u003cbr\u003e Implementation Strategy.\u003cbr\u003e \u003cbr\u003e Operations.\u003cbr\u003e \u003cbr\u003e PART 4: THE FUTURE OF PROFESSIONAL SERVICES AUTOMATION.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Appendix A: Other Sources of Information.\u003cbr\u003e \u003cbr\u003e Appendix B: Professional Services Automation Request forProposal Template .\u003cbr\u003e \u003cbr\u003e Appendix C: In-House Software.\u003cbr\u003e \u003cbr\u003e Appendix D: Professional Services Automation and EnterpriseResource Planning.\u003cbr\u003e \u003cbr\u003e Appendix E: Emerging Standards and Technologies.\u003cbr\u003e \u003cbr\u003e Appendix F: Purchasing Options.\u003cbr\u003e \u003cbr\u003e Index.\u003cbr\u003e \u003cbr\u003e About the Authors. \" this book is worth reading \"(Project Manager Today, August 2002) \u003cp\u003e\u003cb\u003eRUDOLF MELIK\u003c\/b\u003e is the President and CEO of Tenrox and has more than ten years’ experience in software engineering and project management. Tenrox, listed in \u003ci\u003eSoftware\u003c\/i\u003e magazine’s World’s 500 Largest Software Companies, won Microsoft’s Innovation Solution of the Year award in 2001. A privately held company that has grown at an average rate of sixty percent annually, Tenrox has six products and more than 600 corporate customers in forty countries. \u003c\/p\u003e \u003cp\u003e\u003cb\u003e LUDWIG MELIK\u003c\/b\u003e is Vice President—Sales and Marketing at Tenrox.  \u003c\/p\u003e\u003cp\u003e\u003cb\u003e ALBERT S. BITTON\u003c\/b\u003e is Director—Business Development at Tenrox.  \u003c\/p\u003e\u003cp\u003e\u003cb\u003e GUS BERDEBES\u003c\/b\u003e is Vice President—Professional Services at Tenrox.  \u003c\/p\u003e\u003cp\u003e\u003cb\u003e ARA ISRAILIAN\u003c\/b\u003e is a founder and COO of Tenrox.  \u003c\/p\u003e\u003cp\u003eUsing traditional ERP software to streamline operations in a project- or service-oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it’s a lot more work than it has to be. \u003ci\u003eProfessional Services Automation\u003c\/i\u003e introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables are not tangible products. \u003c\/p\u003e \u003cp\u003eThis comprehensive, practical guide explains the many advantages of professional services automation (PSA) for service and project organizations. It evaluates the numerous PSA vendor offerings and helps you select and implement the PSA solutions that will make your enterprise more efficient, productive, and profitable. You’ll also discover the many ways in which PSA can help your organization:  \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eStreamline client invoicing to reduce A\/R and increase cash flow \u003c\/li\u003e \u003cli\u003eImprove resource utilization, productivity, and efficiency \u003c\/li\u003e \u003cli\u003eImplement accurate revenue recognition methods\u003c\/li\u003e \u003cli\u003eTrack project status and costs \u003c\/li\u003e \u003cli\u003eStreamline reporting, analysis, and decision-making capabilities \u003c\/li\u003e \u003cli\u003eIncrease customer satisfaction \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eThe key to selecting the optimal PSA solutions is to ask the right questions, both about the software and about your organization. \u003ci\u003eProfessional Services Automation\u003c\/i\u003e helps you evaluate your firm’s internal processes; identify specific needs, such as Web capability and compatibility with specific databases; and consider all of the benefits, costs, and corporate risks associated with implementing each PSA solution.  \u003c\/p\u003e\u003cp\u003eThe return on investment for PSA is quite impressive and is usually realized in a short period of time. This authoritative handbook helps you maximize ROI by choosing the most appropriate PSA solution, implementing it seamlessly into your business methodologies and practices, and improving internal processes to increase the benefit of mechanized solutions.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989866889445,"sku":"NP9780471230182","price":82.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471230182.jpg?v=1761785731","url":"https:\/\/k12savings.com\/products\/professional-services-automation-isbn-9780471230182","provider":"K12savings","version":"1.0","type":"link"}