{"product_id":"pet-specific-care-for-the-veterinary-team-isbn-9781119540663","title":"Pet-Specific Care for the Veterinary Team","description":"\u003cp\u003e\u003cb\u003eA practical guide to identifying risks in veterinary patients and tailoring their care accordingly\u003c\/b\u003e \u003c\/p\u003e \u003cp\u003ePet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. \u003ci\u003ePet-Specific Care for the Veterinary Team\u003c\/i\u003e offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.  \u003cbr\u003e\u003cbr\u003eThe book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care.  This important book:  \u003c\/p\u003e \u003cul\u003e \u003cli\u003eOffers clinical guidance for accurately assessing risks for each patient \u003c\/li\u003e \u003cli\u003eShows how to tailor veterinary care to address a patient’s specific risk factors \u003c\/li\u003e \u003cli\u003eEmphasizes prevention, early detection, and treatment \u003c\/li\u003e \u003cli\u003eImproves treatment outcomes and provides solutions to keep pets healthy and well \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWritten for veterinarians, technicians and nurses, managers, and customer service representatives, \u003ci\u003ePet-Specific Care for the Veterinary Team\u003c\/i\u003e offers a hands-on guide to taking a veterinary practice to the next level of care.  \u003c\/p\u003e \u003cp\u003eContributors xix\u003c\/p\u003e \u003cp\u003ePreface xxiii\u003c\/p\u003e \u003cp\u003eEditor-in-Chief xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 1 Overview \u003c\/b\u003e\u003cb\u003e1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Overview of Pet-Specific Care 3\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.2 Providing a Lifetime of Care 9\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.3 Personalized Care Plans 15\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.4 Opportunities for Pet-Specific Care 23\u003cbr\u003e\u003ci\u003eNan Boss, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.5 Feline-Friendly Care 27\u003cbr\u003e\u003ci\u003eJane Brunt, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.6 Adapting to a New Normal 31\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 2 Concepts and Prospects \u003c\/b\u003e\u003cb\u003e37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Evidence-Based Veterinary Medicine and Personal Bias 39\u003cbr\u003e\u003ci\u003eBrennen McKenzie, MA, MSc, VMD\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.2 The Role of Incremental Care 43\u003cbr\u003e\u003ci\u003eDavid Haworth, DVM, PhD\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.3 Prevalence and Incidence 47\u003cbr\u003e\u003ci\u003eSamuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.4 Checklists in Veterinary Practice 51\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.5 Virtual Care (Telehealth) 59\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.6 Generational Considerations 65\u003cbr\u003e\u003ci\u003eKurt A. Oster, MS, SPHR, SHRM-SCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.7 Risk Assessment 69\u003cbr\u003e\u003ci\u003eNan Boss, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.8 Risk Management 75\u003cbr\u003e\u003ci\u003eTara Harmon, APR\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.9 Anticipated Costs of Pet Care 79\u003cbr\u003e\u003ci\u003eSarah Rumple\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.10 Affordability of Veterinary Services 83\u003cbr\u003e\u003ci\u003ePatricia Khuly, VMD, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.11 Discounting in Veterinary Practice 87\u003cbr\u003e\u003ci\u003eMark J. McGaunn, CPA\/PFS, CFP\u003csup\u003e®\u003c\/sup\u003e\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.12 Blockchain in Veterinary Medicine 91\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.13 Placebo and Nocebo 95\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.14 Benefits of the Human–Animal Bond 99\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.15 Promoting the Human–Animal Bond 103\u003cbr\u003e\u003ci\u003eSarah Rumple\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.16 Pain and Pain Management 107\u003cbr\u003e\u003ci\u003eMark E. Epstein, DVM, DABVP (Canine\/Feline), CVPP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.17 Emergency Preparedness 113\u003cbr\u003e\u003ci\u003eLori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine\/Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.18 Population Control 117\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.19 One Health 121\u003cbr\u003e\u003ci\u003eDonna L. Harris, DVM, MBA, MS(Strategic Foresight)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.20 Cancer Precision Medicine 125\u003cbr\u003e\u003ci\u003eAnna Katogiritis, BSc, DVM and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 3 Hereditary Considerations \u003c\/b\u003e\u003cb\u003e129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Genetic Basics 131\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.2 Modes of Inheritance 137\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.3 The Genetics of Disease 141\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.4 Predicting and Eliminating Disease Traits 147\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.5 Conformation Extremes and the Veterinary Team 153\u003cbr\u003e\u003ci\u003eEmma Goodman Milne, BVSc, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.6 Genetic Testing 157\u003cbr\u003e\u003ci\u003eJerold S. Bell, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.7 Genetic Health Registries and Research Organizations 163\u003cbr\u003e\u003ci\u003eAnita M. Oberbauer, PhD\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.8 Genetic Counseling 169\u003cbr\u003e\u003ci\u003eJerold S. Bell, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.9 Purebreds, Mixed-Breeds, and Hybrids 175\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.10 Advising Clients on Selecting an Appropriate Pet 179\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.11 Integrating Genotypic and Phenotypic Testing 183\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.12 Orthopedic Screening 189\u003cbr\u003e\u003ci\u003eJason C. Nicholas, BVETMED (Hons)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.13 Breed Predisposition 193\u003cbr\u003e\u003ci\u003eNan Boss, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.14 Breed-Specific Variants in Laboratory Testing 199\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.15 Breed-Related Anesthetic Considerations 203\u003cbr\u003e\u003ci\u003eTamara Grubb, DVM, PhD, DACVAA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.16 Breed-Related Drug Sensitivities 209\u003cbr\u003e\u003ci\u003ePatricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.17 Breed-Related Nutritional Issues 213\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.18 Breed-Related Eye Conditions 217\u003cbr\u003e\u003ci\u003eD. J. Haeussler, Jr., BS, MS, DVM, DACVO\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.19 Mixed-Breed Considerations 223\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 4 Nonhereditary Considerations \u003c\/b\u003e\u003cb\u003e227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Canine and Feline Life Stages 229\u003cbr\u003e\u003ci\u003eSarah Rumple\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.2 Gender-Related Considerations 237\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.3 Prevention and Control of Infectious Diseases 241\u003cbr\u003e\u003ci\u003eKrystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital 247\u003cbr\u003e\u003ci\u003eKrystle L. Reagan, DVM, PhD, DACVIM (SAIM) and Jane Sykes, BVSc, PhD, DACVIM (SAIM)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.5 Prevention and Control of Parasites 253\u003cbr\u003e\u003ci\u003eI. Craig Prior, BVSc, CVJ\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.6 Role of the Microbiome 259\u003cbr\u003e\u003ci\u003eNatalie Stilwell, DVM, MS, PhD\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.7 Embracing Early Detection 263\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.8 Pet-Specific Relevance of Reference Intervals 267\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.9 Periodontal Disease 271\u003cbr\u003e\u003ci\u003eHeidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.10 Environmental Considerations 277\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.11 Environmental Enrichment 283\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.12 Homeowner Insurance Considerations 287\u003cbr\u003e\u003ci\u003eTara Harmon, APR\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 5 Client Service Considerations \u003c\/b\u003e\u003cb\u003e291\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Pet-Specific Customer Service 293\u003cbr\u003e\u003ci\u003eNan Boss, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.2 Meeting Client Needs 299\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.3 What Clients Expect from the Veterinary Team 303\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.4 The Changing Nature of Pet Owners 307\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.5 Meeting the Needs of Pet Parents 311\u003cbr\u003e\u003ci\u003eAmanda L. Donnelly, DVM, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.6 Adoption Source Options 315\u003cbr\u003e\u003ci\u003eSarah Rumple\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.7 Preadoption Counseling 319\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.8 The Biology of Marketing 323\u003cbr\u003e\u003ci\u003eRobert Sanchez\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.9 Dealing with Breeders 327\u003cbr\u003e\u003ci\u003eMaria Inês Ferreira, DVM, MTB\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.10 Discussing Pet-Specific Care 331\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.11 Discussing Finances for Pet-Specific Care 337\u003cbr\u003e\u003ci\u003eBrandon Hess, CVPM, CCFP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.12 Discussing Anesthetic Risk 341\u003cbr\u003e\u003ci\u003eTamara Grubb, DVM, PhD, DACVAA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.13 Improving Client Engagement Through Technology 347\u003cbr\u003e\u003ci\u003eCaitlin DeWilde, BS, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.14 Client Education Materials 353\u003cbr\u003e\u003ci\u003ePeter Alberti, BSBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.15 Client Appointment Scheduling 357\u003cbr\u003e\u003ci\u003eKurt A. Oster, MS, SPHR, SHRM-SCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.16 Maintaining Client Contact Between Appointments 361\u003cbr\u003e\u003ci\u003eRobert Sanchez\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.17 Ensuring and Measuring Client Satisfaction 365\u003cbr\u003e\u003ci\u003eCaitlin DeWilde, BS, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.18 Lifetime Support – Pet Trusts and Wills 371\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 6 Pet-Specific Considerations \u003c\/b\u003e\u003cb\u003e375\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Normal Development Stages of Dogs and Cats 377\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.2 How Animals Learn 383\u003cbr\u003e\u003ci\u003eAlicea Howell, LVT, VTS (Behavior), KPA, CTP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.3 Managing Life Changes with Pets 387\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.4 Creating a Pet-Specific User’s Manual 391\u003cbr\u003e\u003ci\u003ePeter Weinstein, DVM, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.5 Opportunities and Challenges of Providing Services for Low-Income Clients 399\u003cbr\u003e\u003ci\u003eDavid Haworth, DVM, PhD\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.6 Fear Free\u003csup\u003e®\u003c\/sup\u003e Concepts 403\u003cbr\u003e\u003ci\u003eMarty Becker, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.7 Cooperative Care 409\u003cbr\u003e\u003ci\u003eAlicea Howell, LVT, VTS (Behavior), KPA, CTP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.8 Managing Routine Procedures to Minimize Problems 413\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.9 Preventing Behavior Problems 417\u003cbr\u003e\u003ci\u003eKymberley C. McLeod, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.10 Behavior Problems – Advice 421\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.11 Treating Animals with Behavior Problems 425\u003cbr\u003e\u003ci\u003eKymberley C. McLeod, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.12 New Puppy\/Kitten Considerations 429\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.13 Delivering Feline-Friendly Care 433\u003cbr\u003e\u003ci\u003eKim Kendall, BVSc, MANZCVS (Cat Medicine and Animal Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.14 Pain Prevention, Management, and Conditioning 439\u003cbr\u003e\u003ci\u003eRobin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.15 Approaching Obesity on a Pet-Specific Basis 445\u003cbr\u003e\u003ci\u003eErnie Ward, DVM, CVFT (Certified Veterinary Food Therapist)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.16 Assessing Blood Pressure as an Early Indicator of Disease 455\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.17 Senior Care 459\u003cbr\u003e\u003ci\u003eHeidi B. Lobprise, DVM, DAVDC\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.18 Aging Gracefully 465\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.19 Problem Aging 469\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.20 Quality of Life and End of Life Issues 473\u003cbr\u003e\u003ci\u003eMary Craig, DVM, MBA, CHPV\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 7 Hospital Considerations \u003c\/b\u003e\u003cb\u003e477\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Creating a Client-Centered Hospital 479\u003cbr\u003e\u003ci\u003eAmanda L. Donnelly, DVM, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.2 Managing the Pet-Specific Workplace 483\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.3 Leading the Change Towards Pet-Specific Care 489\u003cbr\u003e\u003ci\u003eRandy Hall\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.4 Getting Informed Consent 493\u003cbr\u003e\u003ci\u003eBetsy Choder, JD, MS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.5 Connecting with Clients Through Social Media 497\u003cbr\u003e\u003ci\u003eCaitlin DeWilde, BS, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.6 Privacy and Confidentiality 505\u003cbr\u003e\u003ci\u003eBetsy Choder, JD, MS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.7 Puppy and Kitten Classes 509\u003cbr\u003e\u003ci\u003eJacqui Ley, BVSc (Hons), PhD, DECAWBM, FANZCVS (Veterinary Behaviour)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.8 Providing Care for Those Unable or Unwilling to Pay 513\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.9 Using Practice Management Software to Personalize Care 517\u003cbr\u003e\u003ci\u003ePeter Alberti, BSBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.10 Analytics and Informatics 521\u003cbr\u003e\u003ci\u003ePeter Alberti, BSBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.11 Client Safety 525\u003cbr\u003e\u003ci\u003eSaya Press, BVSc, MS, DACVECC\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.12 Patient Safety 529\u003cbr\u003e\u003ci\u003eHelen Ballantyne, PG Dip, BSc (Hons), RN, RVN\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.13 Keeping Client Information Secure 535\u003cbr\u003e\u003ci\u003ePeter Alberti, BSBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.14 Premise Disinfection 539\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 8 Hospital Team Considerations \u003c\/b\u003e\u003cb\u003e543\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Delivering Pet-Specific Care as a Team 545\u003cbr\u003e\u003ci\u003eJason C. Nicholas, BVETMED (Hons)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.2 Developing Staff Competencies 549\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.3 The Importance of Accountability in Pet-Specific Care 555\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.4 Alignment– The Key to Implementing Pet-Specific Care 559\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.5 How Important Is Emotional Intelligence? 563\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.6 Nursing Leadership 567\u003cbr\u003e\u003ci\u003eHelen Ballantyne, PG Dip, BSc (Hons), RN, RVN\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.7 Nursing Care Plans 573\u003cbr\u003e\u003ci\u003eHelen Ballantyne, PG Dip, BSc (Hons), RN, RVN\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.8 Care Bundles 579\u003cbr\u003e\u003ci\u003eHelen Ballantyne, PG Dip, BSc (Hons), RN, RVN\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.9 Procedure Manuals 585\u003cbr\u003e\u003ci\u003eKurt A. Oster, MS, SPHR, SHRM-SCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.10 Patient and Procedure Logs 589\u003cbr\u003e\u003ci\u003eKurt A. Oster, MS, SPHR, SHRM-SCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.11 Dental Charting 593\u003cbr\u003e\u003ci\u003eHeidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.12 Preventing Animal-Related Injuries 599\u003cbr\u003e\u003ci\u003eBetsy Choder, JD, MS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.13 Hospice and Palliative Care 603\u003cbr\u003e\u003ci\u003eMary Craig, DVM, MBA, CHPV\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.14 Appropriate Handling of Medical Errors 607\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.15 Delivering Information to Clients 611\u003cbr\u003e\u003ci\u003eBrandon Hess, CVPM, CCFP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.16 Dealing with Compassion Fatigue and Burnout 615\u003cbr\u003e\u003ci\u003eJoAnna Pendergrass, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.17 Dealing with Compromise Fatigue 619\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.18 Team Strategies for Atopic Dermatitis 623\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.19 Team Strategies for Periodontal Disease 631\u003cbr\u003e\u003ci\u003eHeidi B. Lobprise, DVM, DAVDC and Jessica Johnson, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.20 Team Strategies for Osteoarthritis 637\u003cbr\u003e\u003ci\u003eMark E. Epstein, DVM, DABVP (Canine\/Feline), CVPP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.21 Team Strategies for Pain Management 643\u003cbr\u003e\u003ci\u003eTamara Grubb, DVM, PhD, DACVAA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.22 Team Strategies for Feline Retroviral Diseases 649\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.23 Team Strategies for Recurrent Pyoderma 653\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.24 Team Strategies for Otitis Externa 659\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.25 Team Strategies for Weight Management 667\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.26 Team Strategies for Glaucoma 673\u003cbr\u003e\u003ci\u003eD. J. Haeussler, Jr., BS, MS, DVM, DACVO\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.27 Team Strategies for Diabetes Mellitus 679\u003cbr\u003e\u003ci\u003eRyane E. Englar, DVM, DABVP (Canine and Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.28 Team Strategies for Cancer 685\u003cbr\u003e\u003ci\u003eSamuel Stewart, DVM, DACVECC and Chand Khanna, DVM, PhD, DACVIM (Onc), DACVP (Hon)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 9 Medical Management Considerations \u003c\/b\u003e\u003cb\u003e691\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Medical Records 693\u003cbr\u003e\u003ci\u003eCindy Trice, DVM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.2 Asking Good Questions 697\u003cbr\u003e\u003ci\u003eAmanda L. Donnelly, DVM, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.3 Guidelines 701\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.4 Standards of Care 711\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.5 A Different Perspective on Standard of Care 715\u003cbr\u003e\u003ci\u003eGary Block, DVM, MS, DACVIM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.6 Care Pathways 719\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.7 Continuum of Care and Convergence Schedules 723\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.8 Ensuring Consistency of Care 727\u003cbr\u003e\u003ci\u003eI. Craig Prior, BVSc, CVJ\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.9 Continuity of Care 731\u003cbr\u003e\u003ci\u003eKurt A. Oster, MS, SPHR, SHRM-SCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.10 Dispensing and Prescribing 735\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.11 Vaccination 739\u003cbr\u003e\u003ci\u003eLori Massin Teller, DVM, BS (Vet Sci), DABVP (Canine\/Feline Practice)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.12 Judicious Use of Antimicrobials 745\u003cbr\u003e\u003ci\u003ePatricia Dowling, DVM, MSc, DACVIM (LAIM), DACVCP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.13 Preanesthetic Considerations 749\u003cbr\u003e\u003ci\u003eTamara Grubb, DVM, PhD, DACVAA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.14 New Treatment Modalities 755\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.15 Nutritional Counseling 759\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.16 The Role of Nutritional Supplements in Pet-Specific Care 763\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.17 Improving Compliance and Adherence with Pet-Specific Care 767\u003cbr\u003e\u003ci\u003eI. Craig Prior, BVSc, CVJ\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 10 Practice Management Considerations \u003c\/b\u003e\u003cb\u003e773\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Strategies for Success with Pet-Specific Care 775\u003cbr\u003e\u003ci\u003eJason C. Nicholas, BVETMED (Hons)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.2 The Importance of Practice Differentiation 779\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.3 Pet-Specific Outreach 783\u003cbr\u003e\u003ci\u003eLinda Wasche, MBA, MA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.4 Client and Patient Segmentation 787\u003cbr\u003e\u003ci\u003eLinda Wasche, MBA, MA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.5 Early Detection Campaigns 793\u003cbr\u003e\u003ci\u003eLinda Wasche, MBA, MA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.6 Target Marketing and Targeted Client Outreach 797\u003cbr\u003e\u003ci\u003eLinda Wasche, MBA, MA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.7 Breed-Specific Marketing 801\u003cbr\u003e\u003ci\u003ePeter Weinstein, DVM, MBA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.8 Using Practice Data as a Credibility-Boosting Tool 807\u003cbr\u003e\u003ci\u003eLinda Wasche, MBA, MA\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.9 Laboratory Considerations 811\u003cbr\u003e\u003ci\u003eKara M. Burns, MS, MEd, LVT, VTS (Nutrition)\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.10 Making Referrals Work 815\u003cbr\u003e\u003ci\u003eSuzanne Russo, DVM, MS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.11 Financial Benefits of Pet-Specific Care 819\u003cbr\u003e\u003ci\u003eMichael R. Dicks\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.12 Dashboards and Key Performance Indicators 825\u003cbr\u003e\u003ci\u003eMark J. McGaunn, CPA\/PFS, CFP\u003csup\u003e®\u003c\/sup\u003e\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.13 Approach to Pricing 831\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.14 Providing Cost-Effective Care for Those in Need 835\u003cbr\u003e\u003ci\u003eGary Block, DVM, MS, DACVIM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.15 Putting Price into Perspective 839\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.16 Pet Health Insurance 843\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.17 Payment and Wellness Plans 849\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.18 Financing Veterinary Care 853\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 11 Appendices \u003c\/b\u003e\u003cb\u003e857\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Finding More Information on Pet-Specific Care Topics 859\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.2 Abbreviations 863\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.3 Heritable Health Conditions – By Disease 869\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.4 Heritable Health Conditions by Breed 951\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.5 Life Planning by Breed 987\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.6 Glossary 1003\u003cbr\u003e\u003ci\u003eLowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex 1051\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe editor\u003cbr\u003e\u003cbr\u003e\u003c\/b\u003e\u003cb\u003eLowell Ackerman\u003c\/b\u003e, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA. \u003c\/p\u003e \u003cp\u003e\u003cb\u003eA practical guide to identifying risks in veterinary patients and tailoring their care accordingly\u003c\/b\u003e \u003c\/p\u003e \u003cp\u003e\u003cbr\u003ePet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. \u003ci\u003ePet-Specific Care for the Veterinary Team\u003c\/i\u003e offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.  \u003cbr\u003e\u003cbr\u003eThe book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care.  This important book:  \u003c\/p\u003e \u003cul\u003e \u003cli\u003eOffers clinical guidance for accurately assessing risks for each patient \u003c\/li\u003e \u003cli\u003eShows how to tailor veterinary care to address a patient’s specific risk factors \u003c\/li\u003e \u003cli\u003eEmphasizes prevention, early detection, and treatment \u003c\/li\u003e \u003cli\u003eImproves treatment outcomes and provides solutions to keep pets healthy and well \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWritten for veterinarians, technicians and nurses, managers, and customer service representatives, \u003ci\u003ePet-Specific Care for the Veterinary Team\u003c\/i\u003e offers a hands-on guide to taking a veterinary practice to the next level of care.  \u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47989770977509,"sku":"NP9781119540663","price":134.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119540663.jpg?v=1761785414","url":"https:\/\/k12savings.com\/products\/pet-specific-care-for-the-veterinary-team-isbn-9781119540663","provider":"K12savings","version":"1.0","type":"link"}