{"product_id":"performance-scorecards-isbn-9780470910269","title":"Performance Scorecards","description":"Base your business decisions on up-to-the-minute \"snapshots\" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .Führungskräfte müssen heutzutage eine wahre Flut von Berichten, E-Mails und Besprechungen bewältigen. Dadurch wird es immer schwieriger, die tatsächliche Leistung des einzelnen und auch des Unternehmens zu messen. Anhand der spannenden, fiktiven Geschichte des Managers Vince Sharp vermittelt der Autor, wie man Performance Scorecards implementiert. Performance Scorecards ist ein Meßinstrument für Unternehmensperformance, das Stärken und Schwächen in allen Unternehmensbereichen aufdeckt. Dieser neue, flexible Ansatz zu Performance Scorecards hat den Vorteil, daß Maßnahmen auf die ganz spezifischen Bedürfnisse des jeweiligen Unternehmens zugeschnitten werden können, um Unternehmensstrategien aufeinander abzustimmen und Verhaltensweisen fördern, die zu den gewünschten Ergebnissen führen. Dieses Buch zeigt auf spannende und unterhaltsame Weise, wie man der Unternehmensperformance zu neuem Aufschwung verhilft. \u003cp\u003eThe Authoring Team xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgements xix\u003c\/p\u003e \u003cp\u003eIntroduction xxi\u003c\/p\u003e \u003cp\u003e1 The Performance Problem 1\u003c\/p\u003e \u003cp\u003e2 Setting the Stage for Scorecards 9\u003c\/p\u003e \u003cp\u003e3 Collect Scorecard Inputs 19\u003c\/p\u003e \u003cp\u003e4 Create Your Scorecard 39\u003c\/p\u003e \u003cp\u003e5 Cultivate Your Scorecard 57\u003c\/p\u003e \u003cp\u003e6 Cascade Your Scorecard 83\u003c\/p\u003e \u003cp\u003e7 Connect Your Scorecard 109\u003c\/p\u003e \u003cp\u003e8 Confirm Your Scorecard 129\u003c\/p\u003e \u003cp\u003e9 Knowing the Score 155\u003c\/p\u003e \u003cp\u003eReferences 161\u003c\/p\u003e \u003cb\u003eRICHARD CHANG\u003c\/b\u003e, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award. \u003cp\u003e\u003cb\u003eMARK W. MORGAN\u003c\/b\u003e, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989765341413,"sku":"NP9780470910269","price":49.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470910269.jpg?v=1761785391","url":"https:\/\/k12savings.com\/products\/performance-scorecards-isbn-9780470910269","provider":"K12savings","version":"1.0","type":"link"}