{"product_id":"people-operations-isbn-9781119785231","title":"People Operations","description":"\u003cp\u003e\u003cb\u003eHow the Best Companies are Skipping HR and Winning the Future of Work with People Ops\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeople Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce\u003c\/i\u003e explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—\"paperwork\"—and start focusing on the \"peoplework\" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.\u003c\/p\u003e \u003cp\u003eYou'll receive the end-to-end guide to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDigitizing legacy HR functions\u003c\/li\u003e \u003cli\u003eUsing robots for the busywork you hate\u003c\/li\u003e \u003cli\u003eEmploying software to design and improve your employee experience\u003c\/li\u003e \u003cli\u003eAssembling and empowering your \"people team\"\u003c\/li\u003e \u003cli\u003eUtilizing the included plans and templates to guide each stage of your business transformation\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003ePerfect for managers, leaders, small business owners, and executives, \u003ci\u003ePeople Operations\u003c\/i\u003e is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.\u003c\/p\u003e \u003cp\u003ePreface: Leveling the Playing Field for the “Other 99 Percent”\u003c\/p\u003e \u003cp\u003ePart I: The Rise of People Operations\u003c\/p\u003e \u003cp\u003eChapter 1: The Great Pivot: The New Work Order!\u003c\/p\u003e \u003cp\u003eChapter 2: So Long, HR\u003c\/p\u003e \u003cp\u003eChapter 3: The Rise of People Ops\u003c\/p\u003e \u003cp\u003eChapter 4: People Ops in Action\u003c\/p\u003e \u003cp\u003ePart II: Automate HR: Kill Paperwork\u003c\/p\u003e \u003cp\u003eChapter 5: Make the Stuff You Have to Do Easy (Go Digital)\u003c\/p\u003e \u003cp\u003eChapter 6: Step 1: Create Digital Employee Records\u003c\/p\u003e \u003cp\u003eChapter 7: Step 2: Automate Hiring and Onboarding\u003c\/p\u003e \u003cp\u003eChapter 8: Step 3: Automate Time and Pay\u003c\/p\u003e \u003cp\u003eChapter 9: Step 4: Automate Health Insurance Benefits\u003c\/p\u003e \u003cp\u003ePart III: Build an Incredible Employee Experience\u003c\/p\u003e \u003cp\u003eChapter 10: The Bones of a Successful People Operation\u003c\/p\u003e \u003cp\u003eChapter 11: Employee Motivation\u003c\/p\u003e \u003cp\u003eChapter 12: Fair Pay\u003c\/p\u003e \u003cp\u003eChapter 13: Rethink Communications\u003c\/p\u003e \u003cp\u003ePart IV: Unleash Your Workforce\u003c\/p\u003e \u003cp\u003eChapter 14: Performance Alignment\u003c\/p\u003e \u003cp\u003eChapter 15: Closing the Engagement Gap\u003c\/p\u003e \u003cp\u003eChapter 16: Creating a Diverse, Equitable, and Inclusive Workplace\u003c\/p\u003e \u003cp\u003eChapter 17: Making Remote Work Work\u003c\/p\u003e \u003cp\u003ePart V: The Future of People Operations\u003c\/p\u003e \u003cp\u003eChapter 18: The Rise of the CPO: Building a Modern People Ops Team\u003c\/p\u003e \u003cp\u003eChapter 19: Measuring People Ops\u003c\/p\u003e \u003cp\u003eChapter 20: POPS Technology\u003c\/p\u003e \u003cp\u003eChapter 21: Turning POPS into a Competitive Advantage\u003c\/p\u003e \u003cp\u003eAppendix: Digital Tools and Resources\u003c\/p\u003e \u003cp\u003eGlossary\u003c\/p\u003e \u003cp\u003eReferences\u003c\/p\u003e \u003cp\u003eAcknowledgments\u003c\/p\u003e \u003cp\u003eAbout the Authors\u003c\/p\u003e \u003cp\u003eIndex\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eJAY FULCHER\u003c\/b\u003e is Chief Executive Officer of Zenefits, an organization that offers people and payroll services to over 11,000 small- and medium-sized businesses. He has over 25 years of experience in technology leadership. He is a sought-after business advisor and speaker. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eKEVIN MARASCO\u003c\/b\u003e is Chief Marketing Officer at Zenefits, where he taps over 20 years of expertise at the crossroads of technology and the future of work. He is a sought-after industry thought leader, advisor, and speaker. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eTRACY COTE\u003c\/b\u003e is People Operations Advisor at Zenefits. Her expertise as a people leader has garnered Best Place to Work accolades and built healthy teams across numerous growing businesses. She has also contributed to the practice as a professor of HR at San Francisco State University.  \u003c\/p\u003e\u003cp\u003e\u003ci\u003ePeople Operations\u003c\/i\u003e is a practical guide to the future of work that explains how leaders at small- and medium-sized businesses can stop spending time on HR administration―”paperwork”―and start focusing on the “peoplework” that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, and Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR.\u003c\/p\u003e\u003cp\u003eThe book offers a start-to-finish guide to digitizing legacy HR functions, automating the busywork that everyone hates, using software to design and support your employee experience, and assembling and assigning your team. You’ll get plans and templates to guide each stage of your organizational transformation, as well as checklists, tools, and examples curated from some of today’s most successful small businesses. You’ll also find strategies and techniques you can implement immediately to boost productivity and scale the right culture across your company.\u003c\/p\u003e\u003cp\u003ePerfect for managers, leaders, small business owners, and executives, \u003ci\u003ePeople Operations\u003c\/i\u003e is an indispensable guide to improving your organization’s HR framework, maximizing your investment in your people, supporting your employees, and modernizing your business.  \u003c\/p\u003e\u003cp\u003ePRAISE FOR \u003ci\u003e\u003cb\u003ePEOPLE\u003c\/b\u003e \u003cb\u003eOPERATIONS\u003c\/b\u003e\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“Regardless of your business’s size, if you employ people, you want to empower them to create the most value they can for your customers and their fellow employees…. But there are lots of other demands on your time that can take your eye off the ball…. \u003ci\u003ePeople Operations\u003c\/i\u003e shows you how you can use technology and tools to offload all that other stuff so you can focus your energies on the stuff that really matters.”\u003cbr\u003e \u003cb\u003e—Geoffrey Moore\u003c\/b\u003e, Author, \u003ci\u003eCrossing the Chasm\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003ePeople Operations\u003c\/i\u003e is critical reading for businesses of all sizes. The book expertly lays out an updated vision for what had traditionally been considered ‘human resources’ and makes clear that a new way of thinking about engaging with and managing employees is not just needed, it is critical for the success of businesses in the 21st century.”\u003cbr\u003e \u003cb\u003e—Seth Levine\u003c\/b\u003e, Co-author of \u003ci\u003eThe New Builders\u003c\/i\u003e; Partner and co-founder of Foundry Group\u003c\/p\u003e \u003cp\u003e“\u003ci\u003ePeople Operations\u003c\/i\u003e provides a prescriptive and pragmatic playbook for going from paper work to people work, giving small businesses a competitive dvantage by bringing the human back in the center.” \u003cbr\u003e\u003cb\u003e—Pat Wadors\u003c\/b\u003e, Chief Talent Officer, Procore\u003c\/p\u003e \u003cp\u003e“Here’s the thing that the \u003ci\u003ePeople Operations\u003c\/i\u003e book does that small business entrepreneurs don’t get in business school, from investors, and certainly not from HR Tech providers: practical, actionable ideas and examples to build your people and your business. The authors of this book, who are also small business leaders, recognize the obstacles and the opportunities that many business books overlook: winning is a team sport.”\u003cbr\u003e \u003cb\u003e—Ronnie Lott\u003c\/b\u003e, Small Business Owner, Investor, and Hall of Fame Athlete\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003ePeople Operations\u003c\/i\u003e is the go-to-handbook for replacing conventional HR with People Ops (POPS). POPs is a powerful way to build a team and fuel your business. Using helpful frameworks like the POPs Maturity Model, you can accurately identify your organization's stage of development and create a vision for a future where, at maturity, people and culture become a true competitive advantage.\u003c\/p\u003e \u003cp\u003eNew to POPs? Expect to reach for this book often. Experienced POPs professional? You'll find the frameworks accessible for helping others understand the goal of POPs, and you'll be left with some gems to consider like high-performance reasons your team works and how to tap into them.\"\u003cbr\u003e—\u003cb\u003eAmy Dalebout\u003c\/b\u003e, VP People \u0026amp; Culture, MotoRefi\u003c\/p\u003e \u003cp\u003e\"Adapt or die. It really is as simple as that, and yet no one has time for all of that adapting. Keeping up with the Kardashians of business is incredibly hard when you're a small business, yet small biz is the engine behind incredible economies. Here's a book written by a company that gets it; written by small business for small business. Often business books can be drier than toast, but this book is great for new and established businesses to reset your priorities and get solid footing in an ever-shifting landscape of the operations of being, and employing, people.\"\u003cbr\u003e—\u003cb\u003eSarah Shepard\u003c\/b\u003e, COO, StringCan Interactive\u003c\/p\u003e \u003cp\u003e\"I've always been fascinated by brain science— the intersection of psychology, philosophy, AI, and neuroscience—offering exciting insights into what's possible. \u003ci\u003ePeople Operations\u003c\/i\u003e taps into the potential of the small business workforce at the intersection of motivation, collective purpose, and technology, opening new advantages for the massively shifting world of work.\"\u003cbr\u003e—\u003cb\u003eJeff Stibel\u003c\/b\u003e, entrepreneur and author, \u003ci\u003eBreakpoint and Wired for Thought\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Business leaders know that their only true competitive differentiator is their people. Knowing how to transform from traditional HR practices to an employee experience set of approaches means disrupting status quos without adversely impacting business outcomes. \u003ci\u003ePeople Operations\u003c\/i\u003e explains why the shift is important and provides the practical insights and tools that small business leaders can use to transform how their people experience work without risking business results.\"\u003cbr\u003e—\u003cb\u003ePatti Fletcher\u003c\/b\u003e, CMO, Workhuman\u003c\/p\u003e \u003cp\u003e\"One of the biggest challenges for business owners today is attracting and retaining employees. \u003ci\u003ePeople Operations\u003c\/i\u003e will help you create a great employee experience, which will help you keep your staff and grow your business.\"\u003cbr\u003e—\u003cb\u003eRieva Lesonsky\u003c\/b\u003e, CEO, President \u0026amp; Founder at GrowBiz Media\/Small Business Daily\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989763047653,"sku":"NP9781119785231","price":30.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119785231.jpg?v=1761785384","url":"https:\/\/k12savings.com\/products\/people-operations-isbn-9781119785231","provider":"K12savings","version":"1.0","type":"link"}