{"product_id":"peak-performance-culture-isbn-9781119581499","title":"Peak Performance Culture","description":"\u003cp\u003e\u003cb\u003eAn innovative approach to driving maximum performance at all levels of an organization\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeak Performance Culture: The Five Metrics of Operational Excellence\u003c\/i\u003e is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books \u003ci\u003eThe Power of Understanding People\u003c\/i\u003e and \u003ci\u003eThe Power of Understanding\u003c\/i\u003e, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.\u003c\/p\u003e \u003cp\u003eThe book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFeatures exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more\u003c\/li\u003e \u003cli\u003eExplores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy\u003c\/li\u003e \u003cli\u003eDiscusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding\u003c\/li\u003e \u003cli\u003eAddresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations\u003c\/li\u003e \u003cli\u003eProvides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWhether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, \u003ci\u003ePeak Performance Culture: The Five Metrics of Operational Excellence\u003c\/i\u003e will prove to be an invaluable resource for any organization.\u003c\/p\u003e \u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Fat Enough, Happy Enough” Isn’t Enough 3\u003c\/p\u003e \u003cp\u003eWhat You’ll Find in the Book 6\u003c\/p\u003e \u003cp\u003eThe Plan Requires Work 8\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: A Foundation of Passion 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrue Passion is Rare 11\u003c\/p\u003e \u003cp\u003eDesire Versus Passion 13\u003c\/p\u003e \u003cp\u003eThe Importance of Joy 14\u003c\/p\u003e \u003cp\u003eLeading with Passion 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Horizontal Alignment 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSuccess Scoreboard 20\u003c\/p\u003e \u003cp\u003eMarket Environment 29\u003c\/p\u003e \u003cp\u003eWhy Me? The Core Ideology 31\u003c\/p\u003e \u003cp\u003eHow Do You Identify Your Core Ideology? 37\u003c\/p\u003e \u003cp\u003eThe First Step of Alignment is Done 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Vertical Alignment 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVertical Alignment Shouldn’t Be an Afterthought 58\u003c\/p\u003e \u003cp\u003eThe Incredible Value of a Well-Designed Job Description 60\u003c\/p\u003e \u003cp\u003eA Misaligned Brand 62\u003c\/p\u003e \u003cp\u003eDigging Deeper into Alignment 64\u003c\/p\u003e \u003cp\u003eThe Misaligned Sales Process 66\u003c\/p\u003e \u003cp\u003eBrand Statement and Vertical Alignment 69\u003c\/p\u003e \u003cp\u003eThe Fallacy of “Disruption” 70\u003c\/p\u003e \u003cp\u003eSmall Changes in Horizontal Alignment Create \u003ci\u003eBig \u003c\/i\u003eChanges in Vertical Alignment 71\u003c\/p\u003e \u003cp\u003eVertical Alignment at the Divisional\/ Departmental Level 75\u003c\/p\u003e \u003cp\u003ePassion is the Foundation, Alignment is the Infrastructure 79\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Leadership Ideology 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Problem with Values 82\u003c\/p\u003e \u003cp\u003eThe Importance of Behaviors 84\u003c\/p\u003e \u003cp\u003eInternal Locus of Control 88\u003c\/p\u003e \u003cp\u003eAn Empowerment Culture 91\u003c\/p\u003e \u003cp\u003eIntrinsic Needs Fulfillment 94\u003c\/p\u003e \u003cp\u003eDialectical Thinking 96\u003c\/p\u003e \u003cp\u003eZero-Based Thinking 101\u003c\/p\u003e \u003cp\u003eCoaching and Counseling to Shift Responsibility 104\u003c\/p\u003e \u003cp\u003ePeople Preventative Maintenance System 109\u003c\/p\u003e \u003cp\u003eSeamwork 113\u003c\/p\u003e \u003cp\u003eLeadership Toxicity 116\u003c\/p\u003e \u003cp\u003eThe Great Eight of Benevolent Accountability and Pragmatic Creativity 118\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: The Customer Experience 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNot All Customers are Alike 123\u003c\/p\u003e \u003cp\u003eThe Heart and Art of Service Excellence 126\u003c\/p\u003e \u003cp\u003eService Excellence and Organizational Ergonomics 128\u003c\/p\u003e \u003cp\u003eService Recovery 132\u003c\/p\u003e \u003cp\u003eCustomer Journey Mapping and the Power of Expectations 134\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: The Employee Experience 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecruiting and Selection 158\u003c\/p\u003e \u003cp\u003eNew Hire Onboarding\/Orientation 165\u003c\/p\u003e \u003cp\u003eSkills Training 169\u003c\/p\u003e \u003cp\u003eContinuous Coaching and Performance Feedback 170\u003c\/p\u003e \u003cp\u003eCareer Pathing 177\u003c\/p\u003e \u003cp\u003eThe Employee\/Customer Link 178\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: It’s Go Time! 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix: Peak Performance Culture: \u003ci\u003eThe Five Metrics of Organizational Excellence \u003c\/i\u003e185\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePeak Performance Culture Assessment 186\u003c\/p\u003e \u003cp\u003eOngoing Enhancement 190\u003c\/p\u003e \u003cp\u003eHorizontal Alignment Assessment 191\u003c\/p\u003e \u003cp\u003eVertical Alignment Assessment 193\u003c\/p\u003e \u003cp\u003eLeadership Ideology Assessment 194\u003c\/p\u003e \u003cp\u003eCustomer Experience Assessment 195\u003c\/p\u003e \u003cp\u003eEmployee Experience Assessment 197\u003c\/p\u003e \u003cp\u003eAbout the Author 199\u003c\/p\u003e \u003cp\u003eIndex 201\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eDAVE MITCHELL\u003c\/b\u003e is founder of The Leadership Difference, where he has delivered training seminars to over 450,000 people at top organizations. Dave has received multiple Speaker of the Year awards and is author of three previous books: \u003ci\u003eLive and Learn or Die Stupid!, The Power of Understanding People,\u003c\/i\u003e and\u003ci\u003e The Power of Understanding Yourself.\u003c\/i\u003e   \u003c\/p\u003e\u003cp\u003eBusinesses small and large are focusing too much on inspiration and not enough on execution. Although passion and desire to succeed are essential to achieving our full potential in business, they aren't adequate on their own. If efforts to motivate employees aren't supported by a firm groundwork of organizational success, the efforts will be short lived at best—like trying to hang paintings on the walls of a house with no foundation. In \u003ci\u003ePeak Performance Culture: The Five Metrics of Organizational Excellence,\u003c\/i\u003e Dave Mitchell teaches readers how to build the bones of achievement in any organization. \u003c\/p\u003e\u003cp\u003eThrough the course of his career as a leading corporate trainer, and drawing on research in cognitive psychology and other fields, Mitchell has uncovered five keys to success that form the framework of a Peak Performance Culture. Yet many top businesses are not exploiting these success factors, and are not performing at their highest potential. Implementing the techniques in this book in a systemic fashion will take readers from modest success (if they are lucky enough to have attained it) to truly stellar results. \u003c\/p\u003e\u003cp\u003eWith practical checklists, discussion ideas, and action steps, this book provides readers with a roadmap to implementing and monitoring the five keys to business success. Mitchell's unique framework breaks down high-level concepts like leadership ideology and customer experience into measurable actions that can be put into effect right away. By tracking these five metrics, organizations can begin to create a culture, not just of day-to-day accomplishment, but of \u003ci\u003eexcellence\u003c\/i\u003e from top to bottom.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for PEAK PERFORMANCE CULTURE\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\"Dave Mitchell's books are based on his world class experience as a speaker and organizational expert. If you are planning to buy one book this year, buy this one. It will truly have a lasting positive impact.\"\u003cbr\u003e \u003cb\u003e —Simon Nynens,\u003c\/b\u003e CEO, New Jersey Innovation Institute, New Jersey Institute of Technology \u003c\/p\u003e\u003cp\u003e\"Dave Mitchell gets people, he understands us and knows how to engage us. We have had the pleasure of using Dave's material to engage our entire company and family members and the impact has been nothing short of amazing. If only people understood each other more the world would be a much better place!\"\u003cbr\u003e \u003cb\u003e —Shea Kelly,\u003c\/b\u003e CEO, CCR (Circle Computer Resources, Inc.) \u003c\/p\u003e\u003cp\u003e\"Over my years in senior leadership I have been exposed to many notable 'thought leaders'. However, Dave Mitchell presents a very unique and truly enjoyable approach to helping all levels of an organization understand core people and leadership skills. Dave and his teaching will be part of our playbook from now on.\"\u003cbr\u003e \u003cb\u003e —Michael Kamphaus,\u003c\/b\u003e President and CEO, Peirone Produce Co. \u003c\/p\u003e\u003cp\u003e\"Dave Mitchell does it again! His take on corporate culture is real and relevant. Every business leader needs this book. Dave is our association's go-to guru for all manner of personal and business behavior.\"\u003cbr\u003e \u003cb\u003e —Alison Cody,\u003c\/b\u003e Executive Director, Manufacturers' Agents Association for the Foodservice Industry (MAFSI)\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989758066917,"sku":"NP9781119581499","price":25.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119581499.jpg?v=1761785375","url":"https:\/\/k12savings.com\/products\/peak-performance-culture-isbn-9781119581499","provider":"K12savings","version":"1.0","type":"link"}