{"product_id":"mind-tools-for-managers-isbn-9781119374473","title":"Mind Tools for Managers","description":"\u003cp\u003e\u003cb\u003eThe manager's must-have guide to excelling in all aspects of the job\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eMind Tools for Managers\u003c\/i\u003e helps new and experienced leaders develop the skills they need to be more effective in everything they do. It brings together the 100 most important leadership skills—as voted for by 15,000 managers and professionals worldwide—into a single volume, providing an easy-access solutions manual for people wanting to be the best manager they can be. Each chapter details a related group of skills, providing links to additional resources as needed, plus the tools you need to put ideas into practice. Read beginning-to-end, this guide provides a crash course on the essential skills of any effective manager; used as a reference, its clear organization allows you to find the solution you need quickly and easily.\u003c\/p\u003e \u003cp\u003eSuccess in a leadership position comes from results, and results come from the effective coordination of often competing needs: your organization, your client, your team, and your projects. These all demand time, attention, and energy, and keeping everything running smoothly while making the important decisions is a lot to handle. This book shows you how to manage it all, and manage it \u003ci\u003ewell\u003c\/i\u003e, with practical wisdom and expert guidance.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBuild your ideal team and keep them motivated\u003c\/li\u003e \u003cli\u003eMake better decisions and boost your strategy game\u003c\/li\u003e \u003cli\u003eManage both time and stress to get more done with less\u003c\/li\u003e \u003cli\u003eMaster effective communication, facilitate innovation, and much more\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eManagers wear many hats and often operate under a tremendously diverse set of job duties. Delegation, prioritization, strategy, decision making, communication, problem solving, creativity, time management, project management and stress management are all part of your domain. \u003ci\u003eMind Tools for Managers\u003c\/i\u003e helps you take control and get the best out of your team, your time, and yourself.\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eAuthor Biographies xvii\u003c\/p\u003e \u003cp\u003eIntroduction xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I. KNOW AND MANAGE YOURSELF 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Know Yourself 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Understand Your Own Personality and Manage Accordingly (The Big Five Personality Model) 4\u003c\/p\u003e \u003cp\u003e2. Understand and Make Better Use of Your Personal Strengths (Personal SWOT Analysis) 6\u003c\/p\u003e \u003cp\u003e3. Set Clear Personal Goals, and Show a Strong Sense of Direction (Personal Goal Setting) 7\u003c\/p\u003e \u003cp\u003e4. Build Your Self-Confidence 8\u003c\/p\u003e \u003cp\u003e5. Be Aware of How Your Actions Impact Others ( Journaling for Self-Development) 10\u003c\/p\u003e \u003cp\u003e6. Think Positively and Manage Negative Thoughts (Cognitive Restructuring) 11\u003c\/p\u003e \u003cp\u003e7. Adopt a Self-Development Mindset (Dweck’s Fixed and Growth Mindsets) 13\u003c\/p\u003e \u003cp\u003eOther Techniques for Knowing Yourself 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Plan and Manage Your Time 16\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8. Find More Time in Your Day by Eliminating Low-Yield Activities (Activity Logs) 17\u003c\/p\u003e \u003cp\u003e9. Prioritize Tasks Effectively for Yourself and Your Team (Action Priority Matrix) 19\u003c\/p\u003e \u003cp\u003e10. Use a Structured Approach for Tracking and Prioritizing Many Tasks (Action Programs) 21\u003c\/p\u003e \u003cp\u003e11. Schedule Your Time Effectively 22 12. Keep Yourself Focused: Managing\u003c\/p\u003e \u003cp\u003eDistractions, Improving Flow 24\u003c\/p\u003e \u003cp\u003e13. Beat Procrastination 25\u003c\/p\u003e \u003cp\u003eOther Techniques for Planning and Managing Your Time 27\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Cope with Change and Stress 28\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14. Develop Personal Resiliency, and Grow from Setbacks 29\u003c\/p\u003e \u003cp\u003e15. Analyze and Manage Sources of Stress (Stress Diaries) 31\u003c\/p\u003e \u003cp\u003e16. Manage Negative Emotions at Work (The STOP Method for Anger Management) 32\u003c\/p\u003e \u003cp\u003e17. Manage the Impact of Pressure on Performance (The Inverted-U Model) 33\u003c\/p\u003e \u003cp\u003e18. Overcome Fears of Failure or Success 35\u003c\/p\u003e \u003cp\u003e19. Learn from Your Experience in a Systematic Way (Gibbs’s Reflective Cycle) 37\u003c\/p\u003e \u003cp\u003eOther Techniques for Coping with Change and Stress 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Manage Your Career over Time 40\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e20. Find a Career That Suits Who You Are (Ibarra’s Identify Transition Process) 41\u003c\/p\u003e \u003cp\u003e21. Find a Role That Provides Meaning and Pleasure and Fully Uses Your Strengths (The MPS Process) 44\u003c\/p\u003e \u003cp\u003e22. Shape Your Role to Suit Your Strengths and Aspirations ( Job Crafting) 44\u003c\/p\u003e \u003cp\u003e23. Thrive at Work (The GREAT DREAM Model) 46\u003c\/p\u003e \u003cp\u003e24. Find the Work–Life Balance That’s Best for You (The Wheel of Life®) 48\u003c\/p\u003e \u003cp\u003e25. Understand the Types of Behavior That Can Derail Your Career (Hogan Management Derailment) 49\u003c\/p\u003e \u003cp\u003eOther Techniques for Managing Your Career 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II. MANAGE TASKS, AND GET THINGS DONE 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Get Work Done in an Efficient and Focused Way 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e26. Translate the Organization’s Mission into Goals That People Understand (OGSM) 56\u003c\/p\u003e \u003cp\u003e27. Align People’s Objectives with Corporate Goals (OKRs) 57\u003c\/p\u003e \u003cp\u003e28. Systematically Analyze and Optimize the Work Team Members Do (DILO) 58\u003c\/p\u003e \u003cp\u003e29. Use a Structured Approach to Continuous Improvement (PDSA) 60\u003c\/p\u003e \u003cp\u003e30. Systematically Identify What Needs to Be Done – Gap Analysis 62\u003c\/p\u003e \u003cp\u003e31. Conduct Post-Completion Project Reviews (Retrospectives) 64\u003c\/p\u003e \u003cp\u003e32. Manage Projects Using Agile Methodologies (Agile Project Management) 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Solve Problems Effectively 68\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e33. Get Systematically to the Root of a Problem (Root Cause Analysis) 69\u003c\/p\u003e \u003cp\u003e34. Identify the Many Possible Causes of a Problem (Cause and Effect Analysis) 71\u003c\/p\u003e \u003cp\u003e35. Map Business Processes Clearly (Swim Lane Diagrams) 73\u003c\/p\u003e \u003cp\u003e36. Solve Problems by Capitalizing on What’s Going Well (The 5-D Approach to Appreciative Inquiry) 77\u003c\/p\u003e \u003cp\u003e37. Bring People Together to Solve Problems (Manage Group Dynamics) 78\u003c\/p\u003e \u003cp\u003eOther Useful Problem-Solving Techniques 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Make Smart Decisions 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e38. Decide Whether a Decision Makes Financial Sense (Net Present Value Analysis) 82\u003c\/p\u003e \u003cp\u003e39. Choose Between Options and Considering Multiple Factors (Decision Matrix Analysis) 84\u003c\/p\u003e \u003cp\u003e40. Consider Many Factors, Such as Opportunities, Risks, Reactions, and Ethics in Decision Making (ORAPAPA) 86\u003c\/p\u003e \u003cp\u003e41. Analyze Systematically What Could Go Wrong (Risk Analysis and Risk Management) 88\u003c\/p\u003e \u003cp\u003e42. Prioritize Risks by Impact and Probability of Occurrence (The Risk Impact\/Probability Chart) 90\u003c\/p\u003e \u003cp\u003e43. Avoid Psychological Bias in Decision Making 91\u003c\/p\u003e \u003cp\u003eOther Useful Decision-Making Techniques 94\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Foster Creativity and Innovation 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e44. Develop New Ideas by Understanding User Needs (Design Thinking) 96\u003c\/p\u003e \u003cp\u003e45. Innovate by Studying People’s Day-to-Day Use of Products and Services in Depth (Ethnographic Research) 98\u003c\/p\u003e \u003cp\u003e46. Innovate by Making Sense of How the Business World Is Changing (Scenario Planning) 100\u003c\/p\u003e \u003cp\u003e47. Innovate in All Areas of Your Business, Not Just with Products and Services (Doblin’s 10 Types of Innovation) 102\u003c\/p\u003e \u003cp\u003e48. Generate Many Ideas Using Free Association (Brainstorming) 104\u003c\/p\u003e \u003cp\u003eOther Techniques for Fostering Creativity and Innovation 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III.WORK WITH AND MANAGE OTHER PEOPLE 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Understand and Motivate Other People 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e49. Lead by Example (Being a Good Role Model) 110\u003c\/p\u003e \u003cp\u003e50. Listen Carefully and Intensely to Other People (Mindful Listening) 112\u003c\/p\u003e \u003cp\u003e51. Understand How to Motivate People (Herzberg’s Motivation-Hygiene Theory) 113\u003c\/p\u003e \u003cp\u003e52. Work Effectively with People from Different Generations (Understand Different Generational Characteristics) 115\u003c\/p\u003e \u003cp\u003e53. Develop Emotional Intelligence 117\u003c\/p\u003e \u003cp\u003e54. Motivate People to Go above and beyond (Transformational Leadership) 119\u003c\/p\u003e \u003cp\u003eOther Techniques for Understanding and Motivating Other People 121\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Get the Best from Members of Your Team 122\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e55. Delegate Effectively 123\u003c\/p\u003e \u003cp\u003e56. Be Clear About Who Is Accountable for What (The RACI Matrix) 125\u003c\/p\u003e \u003cp\u003e57. Give Effective Praise and Recognition 126\u003c\/p\u003e \u003cp\u003e58. Build Team Members’ Self-Confidence 128\u003c\/p\u003e \u003cp\u003e59. Support Your People Effectively (Heron’s Six Categories of Intervention) 129\u003c\/p\u003e \u003cp\u003eOther Ways to Get the Best from Members of Your Team 131\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Communicate Effectively 132\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e60. Understand the Key Principles of Good Communication (The Seven Cs of Communication) 133\u003c\/p\u003e \u003cp\u003e61. Speak Well in Public 134\u003c\/p\u003e \u003cp\u003e62. Write Effective E-Mails 136\u003c\/p\u003e \u003cp\u003e63. Build Good Working Relationships with People at All Levels (Create “High-Quality Connections”) 137\u003c\/p\u003e \u003cp\u003e64. Communicate Effectively Across Cultures (Hofstede’s Cultural Dimensions) 138\u003c\/p\u003e \u003cp\u003eOther Techniques for Communicating Effectively 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Hire and Develop Good People 142\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e65. Design Jobs Effectively (Motivation- Centered Job Descriptions) 143\u003c\/p\u003e \u003cp\u003e66. Recruit Effectively (Competency-Based Interviewing) 146\u003c\/p\u003e \u003cp\u003e67. Assess Individual Development Needs (Skills Matrices) 148\u003c\/p\u003e \u003cp\u003e68. Give Effective Feedback (The SBI Feedback Model) 149\u003c\/p\u003e \u003cp\u003e69. Coach People Effectively (The GROW Model) 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Build a Great Team 154\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e70. Formally Define the Team’s Mission, Authority, Resources, and Boundaries (Team Charters) 155\u003c\/p\u003e \u003cp\u003e71. Brief Your Team Clearly 157\u003c\/p\u003e \u003cp\u003e72. Build Trust in Your Team 159\u003c\/p\u003e \u003cp\u003e73. Build Openness and Self-Knowledge within a Team (The Johari Window) 160\u003c\/p\u003e \u003cp\u003e74. Find the Specific Motivators That Work Best with Your Team (Understand Team-Specific Motivation) 162\u003c\/p\u003e \u003cp\u003e75. Manage Negative Behaviors and Resolve Conflict (Lencioni’s Five Dysfunctions of a Team) 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Deal with Difficult Management Situations Effectively 166\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e76. Resolve Conflict Effectively (Fisher and Ury’s Principled Negotiation) 167\u003c\/p\u003e \u003cp\u003e77. Deal with Bad Behavior at Work 168\u003c\/p\u003e \u003cp\u003e78. Deal with Office Politics, and Protect Your Team from Them 170\u003c\/p\u003e \u003cp\u003e79. Handle Poor Performance 173\u003c\/p\u003e \u003cp\u003e80. Be Tactful 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV. GENERAL COMMERCIAL AWARENESS 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Develop Situational Awareness 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e81. Understand Your Organization’s Mission and Values (Mission Statements) 180\u003c\/p\u003e \u003cp\u003e82. Scan for External Changes That May Impact Your Organization (PESTLIED Analysis) 182\u003c\/p\u003e \u003cp\u003e83. Understand How Companies Compete in Your Market (Value Curves) 184\u003c\/p\u003e \u003cp\u003e84. Understand Your Organization’s Core Competencies 186\u003c\/p\u003e \u003cp\u003e85. Organizational Strengths, Weaknesses, Opportunities, and Threats (SWOT Analysis) 188\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Get Ahead in the Wider Organization 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e86. Understand and Shape How Others in Your Organization See You (The PVI Model) 192\u003c\/p\u003e \u003cp\u003e87. Ask for Feedback (The SKS Technique) 194\u003c\/p\u003e \u003cp\u003e88. Build Honest Rapport with Others 195\u003c\/p\u003e \u003cp\u003e89. Develop Effective Networking Skills 197\u003c\/p\u003e \u003cp\u003e90. Influence Your Peers to Get Things Done (Yukl and Tracey’s Influencers) 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Make Change Happen in Your Organization 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e91. Understand Stakeholder Needs, and Bring Stakeholders Along with You (Stakeholder Management and Power\/ Interest Grids) 202\u003c\/p\u003e \u003cp\u003e92. Understand the Key Steps Needed to Succeed with a Change Process (Kotter’s Eight-Step Change Model) 205\u003c\/p\u003e \u003cp\u003e93. Anticipate and Manage People’s Emotional Reactions to Change(The Change Curve) 206\u003c\/p\u003e \u003cp\u003e94. Persuade and Influence People (Effectively (The Influence Model) 208\u003c\/p\u003e \u003cp\u003e95. Lead Change Without Formal Authority (“Stealth Innovation”) 210\u003c\/p\u003e \u003cp\u003eChapter 18 Work Effectively with Customers and External Stakeholders 212\u003c\/p\u003e \u003cp\u003e96. Understand Your Customer’s Worldview (Develop Customer Personas) 213\u003c\/p\u003e \u003cp\u003e97. Understand and Develop Your Relationship with Your Customer (Customer Experience Mapping) 215\u003c\/p\u003e \u003cp\u003e98. Understand How Decisions Are Made in Another Organization (Influence Mapping) 217\u003c\/p\u003e \u003cp\u003e99. Decide the Best Approach to a Negotiation (Lewicki and Hiam’s Negotiation Matrix) 219\u003c\/p\u003e \u003cp\u003e100. Collaborate to Create Mutually Beneficial Outcomes (Win-Win Negotiation) 222\u003c\/p\u003e \u003cp\u003eAppendix: Survey Methodology 225\u003c\/p\u003e \u003cp\u003eReferences 227\u003c\/p\u003e \u003cp\u003eIndex 235\u003c\/p\u003e \u003cp\u003e\"... well written, presented, and makes for a good, readable summary of a range of good skills to ensure that you stay on top of your people skills and help everyone to get the most out of their working environment.\" (\u003cem\u003eIrish Tech News,\u003c\/em\u003e July 2018)\u003c\/p\u003e    \u003cp\u003e\u003cb\u003eJAMES MANKTELOW\u003c\/b\u003e is founder and CEO of MindTools.com. He has written, edited, and contributed to more than 1,000 articles, more than sixty workbooks, and seven books and e-books on management and leadership, including \u003ci\u003eManage Your Time\u003c\/i\u003e and\u003ci\u003e Manage Stress.\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e\u003cb\u003eJULIAN BIRKINSHAW\u003c\/b\u003e is professor of strategy and entrepreneurship, deputy dean for programs, and academic director of the Institute of Innovation and Entrepreneurship at the London Business School. He is the author of fourteen books, including \u003ci\u003eFast\/Forward, Becoming a Better Boss,\u003c\/i\u003e and\u003ci\u003e Reinventing Management.\u003c\/i\u003e     \u003c\/p\u003e\u003cp\u003eBeing the boss is hard. You know this, and perhaps you've looked for ways to improve your skillset before. You've read about the genius leaders of our time with grand visions and disruptive companies, as well as the dozens of traits, tricks, and secrets that all promise results. This book offers none of that. \u003ci\u003eMind Tools for Managers\u003c\/i\u003e is a tool belt for bosses—those pragmatic people who need to get the best work out of their teams under imperfect circumstances. \u003c\/p\u003e\u003cp\u003eThe effective boss is able to inspire people with a compelling soft-skills set and stay on top of the practical details to enable the team to reach its goals. No single strategy or tool can make that happen, which is why this comprehensive, go-to resource offers the 100 most important management and leadership skills you need to be a great boss. Based on research with 15,242 business leaders worldwide, each chapter provides succinct, step-by-step explanations of each skill, along with links to expanded coverage and self-guided exercises on the MindTools.com website. This convenient format allows you to quick-reference every proficiency in order to find the tool you need without spending too much time researching individual techniques. \u003c\/p\u003e\u003cp\u003eThe widely respected authorial team of James Manktelow and Julian Birkinshaw puts a perfectly relevant balance of illuminating theory and real-world best practices at your fingertips. This versatile access key gives you all the tools you need to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eBuild your individual skillset of confidence, playing to your strengths, and maintaining a productive mindset—\u003ci\u003eall while\u003c\/i\u003e managing your big picture of time management, personal health, and career goals\u003c\/li\u003e \u003cli\u003eFlawlessly get things done with the research-based collection of dependable tools for solving problems, making smart decisions, and fueling your team's creativity and innovation\u003c\/li\u003e \u003cli\u003eUnderstand the science behind human motivation and behavior in order to hire, develop, and sustain high- performing teams\u003c\/li\u003e \u003cli\u003eGet a bird's eye view of your company's place in the industry, brand yourself within your organization, and discover opportunities to drive change\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eMost managers don't get adequately trained for the position, but now every manager can be the type of boss who makes a difference with\u003ci\u003e Mind Tools for Managers.\u003c\/i\u003e     \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR MIND TOOLS FOR MANAGERS\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\"Many books on management suffer from the 'Silver bullet' syndrome, focusing on one important technique as the solution to all our management problems. This book, in contrast, focuses on the fact that being a good boss is about mastering many, many disciplines. And while that may appear intimidating, this easy read book does an outstanding job in giving practical advice on how to master these disciplines better.\"\u003cbr\u003e \u003cb\u003e—Mads Nipper,\u003c\/b\u003e Group President, Grundfos A\/S \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eMind Tools for Managers\u003c\/i\u003e is an essential guide to anyone working in management today. It provides a clear playbook for how to tackle all the day-to-day challenges managers face at work, expressed in simple, jargon-free language.\"\u003cbr\u003e \u003cb\u003e—Judy McReynolds,\u003c\/b\u003e Chairman, President and CEO, ArcBest Corporation \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eMind Tools for Managers\u003c\/i\u003e provides a complete and invaluable toolkit for busy managers trying to solve problems outside their immediate expertise. Replete with essential models and exercises, this handy reference is a must-have on your bookshelf.\"\u003cbr\u003e \u003cb\u003e—Herminia Ibarra,\u003c\/b\u003e The Charles Handy Professor of Organisational Behaviour \u003c\/p\u003e\u003cp\u003e\"How do you get to be a better boss? There's no quick fix. But small shifts can have a big impact. This book provides a clear, well-structured guide to help you understand and practice the necessary skills. The authors use their experience and familiarity with the research to provide what should become the standard guide for all those wanting to improve their leadership skills and managerial performance.\"\u003cbr\u003e \u003cb\u003e—Rob Goffee,\u003c\/b\u003e coauthor of \u003ci\u003eWhy Should Anyone be Led by You\u003c\/i\u003e?\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989628764389,"sku":"NP9781119374473","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119374473.jpg?v=1761784872","url":"https:\/\/k12savings.com\/products\/mind-tools-for-managers-isbn-9781119374473","provider":"K12savings","version":"1.0","type":"link"}