{"product_id":"mastering-organizational-knowledge-flow-isbn-9780470559901","title":"Mastering Organizational Knowledge Flow","description":"Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience  \u003cp\u003eLooking at knowledge management in a holistic way, \u003ci\u003eMastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work\u003c\/i\u003e puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term \"knowledge management\" to the better-suited term \"knowledge flow management.\"\u003c\/p\u003e \u003cul\u003e \u003cli\u003eProvides lessons learned and case studies from real experience\u003c\/li\u003e \u003cli\u003eDiscusses key knowledge flow components, success factors and traps, and where to start\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eCovering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, \u003ci\u003eMastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work\u003c\/i\u003e allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.\u003c\/p\u003e \u003cp\u003eForeword: The Generations of Knowledge Management xi\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Human Touch 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy This Book? 2\u003c\/p\u003e \u003cp\u003eTerminology and Definitions 7\u003c\/p\u003e \u003cp\u003eTaking a Holistic View 10\u003c\/p\u003e \u003cp\u003eGetting into the Flow 17\u003c\/p\u003e \u003cp\u003eCase Study: ToolPool 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Getting Started 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProject versus Initiative 23\u003c\/p\u003e \u003cp\u003eTeam Structures 27\u003c\/p\u003e \u003cp\u003eStrategy and Assessment 28\u003c\/p\u003e \u003cp\u003eBig Bang or Small 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Roles 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWho Should Introduce and Drive Knowledge Flow Management? 40\u003c\/p\u003e \u003cp\u003eWho Should Worry about Knowledge Flow Management? 43\u003c\/p\u003e \u003cp\u003eKnowledge Intermediaries 50\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Basic Requirements for Successful Knowledge Flow Management 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePassionate Initiative Support 57\u003c\/p\u003e \u003cp\u003eCulture 61\u003c\/p\u003e \u003cp\u003eTrust 64\u003c\/p\u003e \u003cp\u003eExecutive Support 68\u003c\/p\u003e \u003cp\u003eMultiple Drivers 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Driving for Success 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInternal Marketing: The Myth of Build It and They Will Come 75\u003c\/p\u003e \u003cp\u003eThe Pulse 83\u003c\/p\u003e \u003cp\u003eKeep It Simple 85\u003c\/p\u003e \u003cp\u003eGo Global: The Power of Scaling 86\u003c\/p\u003e \u003cp\u003eMotivation 88\u003c\/p\u003e \u003cp\u003eWhat If Your Knowledge Takes a Walk? 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Barriers 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBarriers Hindering the Flow 94\u003c\/p\u003e \u003cp\u003eKnowledge Is Power: How Long? 97\u003c\/p\u003e \u003cp\u003eSharing Knowledge Takes Effort 98\u003c\/p\u003e \u003cp\u003eI Need Two More Weeks 101\u003c\/p\u003e \u003cp\u003eLess Can Be More 104\u003c\/p\u003e \u003cp\u003eLegal Limitations 107\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 The Technology Trap 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAsset or Pointer? 115\u003c\/p\u003e \u003cp\u003eTools: Not Only Technology 118\u003c\/p\u003e \u003cp\u003eCoPs 118\u003c\/p\u003e \u003cp\u003eSkills Management 119\u003c\/p\u003e \u003cp\u003e“Knowledge Bases” 121\u003c\/p\u003e \u003cp\u003ePortals 122\u003c\/p\u003e \u003cp\u003eOpen Space Technology 124\u003c\/p\u003e \u003cp\u003eSearch 125\u003c\/p\u003e \u003cp\u003eStories 126\u003c\/p\u003e \u003cp\u003eKnowledge Transfer Sessions 127\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Measure and Analyze 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMeasure to Get What You Want 136\u003c\/p\u003e \u003cp\u003eMeasuring Quality 138\u003c\/p\u003e \u003cp\u003eAnalyze Your Initiative 140\u003c\/p\u003e \u003cp\u003eFeed It Back 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Knowledge Flow Management: The Next Generation 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of Web 2.0++ 149\u003c\/p\u003e \u003cp\u003eSocial Media Internally 152\u003c\/p\u003e \u003cp\u003eWhat about 2020? 153\u003c\/p\u003e \u003cp\u003eSpecial Roles and Jobs 154\u003c\/p\u003e \u003cp\u003eStone Age: Creativity Leap through Communities 155\u003c\/p\u003e \u003cp\u003eTechnical Infrastructures 156\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Final Thoughts 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A Key Success Factors 167\u003c\/p\u003e \u003cp\u003eAppendix B Additional Resources 171\u003c\/p\u003e \u003cp\u003eAbout the Author 173\u003c\/p\u003e \u003cp\u003eIndex 175\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eFRANK LEISTNER\u003c\/b\u003e, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.   \u003c\/p\u003e\u003cp\u003eWhy do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing—an idea that makes so much sense—so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic? \u003c\/p\u003e\u003cp\u003eWith proven ideas for making knowledge sharing a success—as well as insights for why it might not have worked before—\u003ci\u003eMastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work \u003c\/i\u003edraws from author and knowledge-management expert Frank Leistner’s experiences, lessons learned, examples, and stories, illustrating what works—and what doesn’t work—within the organizational knowledge flow. \u003c\/p\u003e\u003cp\u003eHolistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePragmatic tips and tricks on initiatives that really work and produce extensive value\u003c\/li\u003e \u003cli\u003eHow you can influence the organizational knowledge flow\u003c\/li\u003e \u003cli\u003eWhat to consider before starting an initiative\u003c\/li\u003e \u003cli\u003eThe roles you will or should play during your initiative\u003c\/li\u003e \u003cli\u003eInitiative support, culture, and trust—a recipe for knowledge flow success \u003c\/li\u003e \u003cli\u003eHow you can use marketing to start—and sustain—an initiative\u003c\/li\u003e \u003cli\u003eSolutions for avoiding obstacles to knowledge flow\u003c\/li\u003e \u003cli\u003eNew ways to look at technology and its role within the knowledge flow\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eRequired reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization’s knowledge flow better, \u003ci\u003eMastering Organizational Knowledge Flow\u003c\/i\u003e joins years of real experience with proven techniques to drive real business value from your organization’s knowledge flow.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989581512933,"sku":"NP9780470559901","price":34.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470559901.jpg?v=1761784684","url":"https:\/\/k12savings.com\/products\/mastering-organizational-knowledge-flow-isbn-9780470559901","provider":"K12savings","version":"1.0","type":"link"}