{"product_id":"managing-quality-isbn-9781119883869","title":"Managing Quality","description":"\u003cp\u003eIn the newly revised seventh edition of \u003ci\u003eManaging Quality: Integrating the Supply Chain\u003c\/i\u003e, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business.\u003c\/p\u003e \u003cp\u003eThis latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.\u003c\/p\u003e \u003cp\u003ePreface xxiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxv\u003c\/p\u003e \u003cp\u003eAbout the Authors xxvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1 Understanding Quality Concepts\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Differing Perspectives on Quality 2\u003c\/p\u003e \u003cp\u003e2 Quality Theory 27\u003c\/p\u003e \u003cp\u003e3 Global Supply Chain Quality and International Quality Standards 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2 Designing and Assuring Quality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Strategic Quality Planning 88\u003c\/p\u003e \u003cp\u003e5 The Voice of the Customer 113\u003c\/p\u003e \u003cp\u003e6 The Voice of the Market 138\u003c\/p\u003e \u003cp\u003e7 Quality and Innovation in Product and Process Design 161\u003c\/p\u003e \u003cp\u003e8 Designing Quality Services 189\u003c\/p\u003e \u003cp\u003e9 Managing Supplier Quality in the Supply Chain 221\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3 Implementing Quality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 The Tools of Quality 238\u003c\/p\u003e \u003cp\u003e11 Statistically Based Quality Improvement for Variables 279\u003c\/p\u003e \u003cp\u003e12 Statistically Based Quality Improvement for Attributes 318\u003c\/p\u003e \u003cp\u003e13 Lean and Six Sigma Management Principles and Tools 341\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 4 Forever Improving the Quality System\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14 Managing Quality Improvement Teams and Projects 386\u003c\/p\u003e \u003cp\u003e15 Implementing and Validating the Quality System 419\u003c\/p\u003e \u003cp\u003eAppendix A- 1\u003c\/p\u003e \u003cp\u003eGlossary G- 1\u003c\/p\u003e \u003cp\u003eIndex I- 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDr. Tom Foster\u003c\/b\u003e is a department chair, professor, researcher, and consultant in the field of quality management. Among his areas of expertise are strategic quality planning, service quality, Six Sigma, government quality, and the role of technology in improving quality. Tom is the Donald L. Staheli Professor of quality and global supply chain management in the Marriott School of Management at Brigham Young University. He has also taught at Pennsylvania State University and Boise State University. He received his Ph.D. from the University of Missouri-Columbia.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDr. John W. Gardner\u003c\/b\u003e is an associate professor and researcher of global supply chain and operations management, with expertise in the fields of quality management, healthcare improvement, Lean and Six Sigma, process design and innovation, and networks. His focus is on driving both operational improvement and innovation. John teaches quality management as well as global supply chain and operations for both undergraduate and graduate students in the Brigham Young University Marriott School of Business. John has received awards for outstanding research and teaching and a David E. and Verla A. Sorensen fellowship. John also taught courses at The Ohio State University where he received his Ph.D. in Management Science.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989567357157,"sku":"NP9781119883869","price":107.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119883869.jpg?v=1761784627","url":"https:\/\/k12savings.com\/products\/managing-quality-isbn-9781119883869","provider":"K12savings","version":"1.0","type":"link"}