{"product_id":"managing-diversity-in-health-care-isbn-9780787940416","title":"Managing Diversity in Health Care","description":"Cultural Diversity as a Strategic Advantage\u003cbr\u003e \u003cbr\u003e This insightful and practical work should be required reading formanagers, physicians, nurses, allied health caregivers, and supportstaff, in order to overcome barriers to communication and change indealing with an increasingly complex patient and employee base. Ihighly Andorse this excellent book written by these outstandingauthors.\u003cbr\u003e \u003cbr\u003e --Donald R. Oxley, vice president and executive director, KaiserPermanente\u003cbr\u003e \u003cbr\u003e As reflected in new cultural competency requirements for healthcare organizations, sensitivity to and understanding of culturaldiversity have become mandatory for health care professionals.However, most health care professionals have little or no trainingon how to deal with the challenges of cultural diversity. WithManaging Diversity in Health Care, you'll learn effectivestrategies fundamental to creating a culturally diverse health careorganization.\u003cbr\u003e \u003cbr\u003e This essential handbook provides you with the necessary knowledgeand tools to become more responsive to culturally diverse patientand staff populations. The authors show how to build diverse teams,deal with the thorny issues of prejudice and bias, and communicateeffectively within a diverse health care setting. Introduction.\u003cbr\u003e \u003cbr\u003e Wholeness and Well-Being: In the Eye of the Beholder.\u003cbr\u003e \u003cbr\u003e Organization of the Contents.\u003cbr\u003e \u003cbr\u003e How to Use this Book.\u003cbr\u003e \u003cbr\u003e 1. Why Diversity is Good for Business: Marketplace and WorkforceIssues.\u003cbr\u003e \u003cbr\u003e Demographics Changes: An Increasingly Complex Patient and EmployeeBase.\u003cbr\u003e \u003cbr\u003e What These Population Shifts Mean to Health Care.\u003cbr\u003e \u003cbr\u003e Meeting New Contractor and Managed Care Requirements.\u003cbr\u003e \u003cbr\u003e Analyzing the Challenges and Opportunities That DiversityBrings.\u003cbr\u003e \u003cbr\u003e 2. The Dimensions of Health Care Delivery.\u003cbr\u003e \u003cbr\u003e Personality: The Unique Core.\u003cbr\u003e \u003cbr\u003e Internal Dimensions of Diversity: Powerful Influencers of Identity,Opportunity, and Expectations.\u003cbr\u003e \u003cbr\u003e External Dimensions.\u003cbr\u003e \u003cbr\u003e Organizational Dimensions.\u003cbr\u003e \u003cbr\u003e Analyzing the Impact of Diversity Dimensions in YourOrganization.\u003cbr\u003e \u003cbr\u003e Analyzing the Impact of Your own Diversity Dimensions on You as aHealth Care Professional.\u003cbr\u003e \u003cbr\u003e Analyzing Your Own Attitudes Toward Differences.\u003cbr\u003e \u003cbr\u003e 3. The Truth About Cultural Programming.\u003cbr\u003e \u003cbr\u003e Realities of Cultural Programming.\u003cbr\u003e \u003cbr\u003e Dimensions of Culture that Influence Behavior.\u003cbr\u003e \u003cbr\u003e Questioning and Expanding Your Own Assumptions.\u003cbr\u003e \u003cbr\u003e 4. Achieving Practical Cultural Literacy.\u003cbr\u003e \u003cbr\u003e Factors that Influence Adherence to Norms.\u003cbr\u003e \u003cbr\u003e Definition and Perception of Illness and Health.\u003cbr\u003e \u003cbr\u003e Key Cultural Values Affecting Care.\u003cbr\u003e \u003cbr\u003e Non-Western Treatments.\u003cbr\u003e \u003cbr\u003e The Best of Both Worlds.\u003cbr\u003e \u003cbr\u003e Beliefs About Illness, the Body, and Its Functioning.\u003cbr\u003e \u003cbr\u003e Childbirth.\u003cbr\u003e \u003cbr\u003e Death and Dying.\u003cbr\u003e \u003cbr\u003e Family and Its Role.\u003cbr\u003e \u003cbr\u003e Cultural Beliefs About Health, Disease, and Healers.\u003cbr\u003e \u003cbr\u003e 5. Improving Communication in Diverse Environments.\u003cbr\u003e \u003cbr\u003e Language.\u003cbr\u003e \u003cbr\u003e Other Aspects of Communication.\u003cbr\u003e \u003cbr\u003e Assessing Intercultural Hooks that Block Communication.\u003cbr\u003e \u003cbr\u003e Learning About the Cultures You Serve.\u003cbr\u003e \u003cbr\u003e Getting Your Message Across: Directions and Feedback.\u003cbr\u003e \u003cbr\u003e Soliciting Information.\u003cbr\u003e \u003cbr\u003e Communicating Across Language Barriers.\u003cbr\u003e \u003cbr\u003e Getting Help in Interpreting.\u003cbr\u003e \u003cbr\u003e Culturally Sensitive Medical Interviews.\u003cbr\u003e \u003cbr\u003e 6. Removing Stereotypes That Block High-Quality Care.\u003cbr\u003e \u003cbr\u003e The Realities of Stereotypes.\u003cbr\u003e \u003cbr\u003e The Realities of Human Nature.\u003cbr\u003e \u003cbr\u003e Managing Your Biases: Suggestions for Fighting Stereotypes.\u003cbr\u003e \u003cbr\u003e 7. The Diversity Leadership Challenge.\u003cbr\u003e \u003cbr\u003e The Essentials of Diversity Leadership.\u003cbr\u003e \u003cbr\u003e Leadership Fulfilled: Steps Toward Lasting Change.\u003cbr\u003e \u003cbr\u003e 8. Overcoming Barriers to Change.\u003cbr\u003e \u003cbr\u003e Making Your Diversity Efforts Pay Off.\u003cbr\u003e \u003cbr\u003e Organizational Barriers to Diversity.\u003cbr\u003e \u003cbr\u003e 9. Creative Organizational Problem Solving.\u003cbr\u003e \u003cbr\u003e Demographics-driven Marketing.\u003cbr\u003e \u003cbr\u003e Kaiser Permanente Southern California Mentoring and Coaching.\u003cbr\u003e \u003cbr\u003e Providing Health Care to the Underserved: A RevolutionaryPlan.\u003cbr\u003e \u003cbr\u003e A Systematic Commitment to Caring for the Underserved.\u003cbr\u003e \u003cbr\u003e Resources.\u003cbr\u003e \u003cbr\u003e Notes.\u003cbr\u003e \u003cbr\u003e Index. \"This insightful and practical work should be required reading formanagers, physicians, nurses, allied health caregivers, and supportstaff, in order to overcome barriers to communication and change indealing with an increasingly complex patient and employee base. Ihighly Andorse this excellent book written by these outstandingauthors.\" (Donald R. Oxley, vice president and executive director,Kaiser Permanente)\u003cbr\u003e \u003cbr\u003e \"A superb and complete reference guide on cultural diversity. Thisbook provides insight into why health care providers do not reachtheir potential in differentiating themselves in the health caremarketplace. Should be read by all health care providers--a side ofhealth care that is all too often forgotten.\" (James T. Yoshioka,president, MedCenters Division)\u003cbr\u003e \u003cbr\u003e \"Managing Diversity in Health Care tackles a difficult topic thatcan no longer be considered optional for any health careprofessional. The authors have done an excellent job balancingtheory, facts, and statistics with an understanding of the'cultural software' we all possess. This book forces us, as healthcare professionals, to question the assumptions we have about ourpatients and offers concrete suggestions and resources for fightingagainst stereotypes in our work.\" (Kathryn Johnson, CEO, TheHealthcare Forum) ANITA ROWE Lee Gardenswartz and Anita Rowe are partners in Gardenswartz and Rowe, a consulting firm specializing in management issues such as diversity, stress, and team development. They are the authors of Managing Diversity: A Complete Desk Reference and Planning Guide (1993). Twenty percent of the physicians practicing in the United States are foreign trained. Minorities make up the majority population in six of the eight largest metropolitan areas within the United States. In California, Medi-Cal Managed Care providers are now required to give culturally appropriate and linguistically competent services. Yet, most health care professionals have little or no training on how to deal with the challenges of cultural diversity.Managing Diversity in Health Care offers professionals an essential handbook for learning to become more culturally sensitive and responsive to both coworkers and patients in order to deliver quality health care services. Written by Lee Gardenswartz and Anita Rowe, two of the country's top experts in cultural diversity in the workplace, this vital resource explains how to build productive work relationships, deal with complex issues of prejudice and bias, and communicate effectively within an increasingly diverse health care setting.Chapter after chapter is filled with practical information, helpful suggestions, effective strategies, and models and checklists that are fundamental to creating a culturally competent health care organization. The book includes critical knowledge on a wide range of topics:? Common misunderstandings that often occur in a cross-cultural environment? Standards of privacy; the importance and criteria of status; beliefs about the body, healing, and dying; and other cultural factors that influence the health care experience? Culturally sensitive ways to solicit relevant information? Strategies for minimizing the negative effects of stereotyping? The seven essential steps for affecting long-term organizational change? Examples of real-life solutions implemented by health care organizations? A current listing of the most useful books, videos, articles, newsletters, and published training materials on the topic of  diversityWith this book as a touchstone, staff at all levels?e  Twenty percent of the physicians practicing in the United States are foreign trained. Minorities make up the majority population in six of the eight largest metropolitan areas within the United States. In California, Medi-Cal Managed Care providers are now required to give culturally appropriate and linguistically competent services. Yet, most health care professionals have little or no training on how to deal with the challenges of cultural diversity.\u003cbr\u003e Managing Diversity in Health Care offers professionals an essential handbook for learning to become more culturally sensitive and responsive to both coworkers and patients in order to deliver quality health care services. Written by Lee Gardenswartz and Anita Rowe, two of the country?s top experts in cultural diversity in the workplace, this vital resource explains how to build productive work relationships, deal with complex issues of prejudice and bias, and communicate effectively within an increasingly diverse health care setting. \u003cbr\u003e Chapter after chapter is filled with practical information, helpful suggestions, effective strategies, and models and checklists that are fundamental to creating a culturally competent health care organization. The book includes critical knowledge on a wide range of topics:\u003cbr\u003e \u003cul\u003e \u003cli\u003eCommon misunderstandings that often occur in a cross-cultural environment\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStandards of privacy; the importance and criteria of status; beliefs about the body, healing, and dying; and other cultural factors that influence the health care experience\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCulturally sensitive ways to solicit relevant information\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStrategies for minimizing the negative effects of stereotyping\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThe seven essential steps for affecting long-term organizational change\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExamples of real-life solutions implemented by health care organizations\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eA current listing of the most useful books, videos, articles, newsletters, and published training materials on the topic of diversity\u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003e With this book as a touchstone, staff at all levels?executives and direct care providers?can acquire the adaptability, knowledge, and openness needed to create a productive and harmonious work environment and provide sensitive and caring health services to all their patients.\u003cbr\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989564276965,"sku":"NP9780787940416","price":62.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787940416.jpg?v=1761784615","url":"https:\/\/k12savings.com\/products\/managing-diversity-in-health-care-isbn-9780787940416","provider":"K12savings","version":"1.0","type":"link"}