{"product_id":"managing-and-using-information-systems-isbn-9781394215447","title":"Managing and Using Information Systems","description":"\u003cp\u003e\u003cb\u003eProvides the knowledge and insights necessary to contribute to the Information Systems decision-making process\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003eManaging \u0026amp; Using Information Systems: A Strategic Approach \u003c\/i\u003edelivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations. \u003c\/p\u003e\u003cp\u003eDrawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eManaging \u0026amp; Using Information Systems: A Strategic Approach, Eighth Edition, \u003c\/i\u003eis an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies. \u003c\/p\u003e\u003cp\u003ePreface v\u003c\/p\u003e \u003cp\u003eAcknowledgments ix\u003c\/p\u003e \u003cp\u003eAbout the Authors xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Case for Participating in Decisions about Information Systems 3\u003c\/p\u003e \u003cp\u003eWhat If a Manager Doesn’t Participate? 6\u003c\/p\u003e \u003cp\u003eSkills Needed to Participate Effectively in Information Technology Decisions 7\u003c\/p\u003e \u003cp\u003eBasic Assumptions 8\u003c\/p\u003e \u003cp\u003eSummary 13\u003c\/p\u003e \u003cp\u003eKey Terms 14\u003c\/p\u003e \u003cp\u003eFoundational Readings 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Information Systems Strategy Triangle 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBrief Overview of Business Strategy Frameworks 19\u003c\/p\u003e \u003cp\u003eWhy Are Strategic Advantage Models Essential to Planning for Information Systems? 25\u003c\/p\u003e \u003cp\u003eBrief Overview of Organizational Strategies 25\u003c\/p\u003e \u003cp\u003eBrief Overview of Information Systems Strategy 26\u003c\/p\u003e \u003cp\u003eSummary 27\u003c\/p\u003e \u003cp\u003eKey Terms 28\u003c\/p\u003e \u003cp\u003eFoundational Readings 29\u003c\/p\u003e \u003cp\u003eDiscussion Questions 29\u003c\/p\u003e \u003cp\u003eCase Study 1-1 Judo Bank: Business Strategy 30\u003c\/p\u003e \u003cp\u003eCase Study 1-2 Amazon in 2023 31\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Strategic Use of Information Resources 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEvolution of Information Resources 35\u003c\/p\u003e \u003cp\u003eInformation Resources as Strategic Tools 37\u003c\/p\u003e \u003cp\u003eHow Can Information Resources Be Used Strategically? 38\u003c\/p\u003e \u003cp\u003eSustaining Competitive Advantage with Information Resources 44\u003c\/p\u003e \u003cp\u003eRisks 48\u003c\/p\u003e \u003cp\u003eExternal Relationships 50\u003c\/p\u003e \u003cp\u003eCo- creating IT and Business Strategy 51\u003c\/p\u003e \u003cp\u003eSummary 51\u003c\/p\u003e \u003cp\u003eKey Terms 52\u003c\/p\u003e \u003cp\u003eFoundational Readings 52\u003c\/p\u003e \u003cp\u003eDiscussion Questions 53\u003c\/p\u003e \u003cp\u003eCase Study 2-1 Instacart: Gaining Strategic Advantage During a Pandemic 54\u003c\/p\u003e \u003cp\u003eCase Study 2-2 Amazon Go: How Far Can It Go? 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Organizational Strategy and Information Systems 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInformation Systems and Organizational Design 59\u003c\/p\u003e \u003cp\u003eInformation Systems and Management Control Systems 65\u003c\/p\u003e \u003cp\u003eInformation Systems and Culture 69\u003c\/p\u003e \u003cp\u003eSummary 73\u003c\/p\u003e \u003cp\u003eKey Terms 73\u003c\/p\u003e \u003cp\u003eFoundational Readings 74\u003c\/p\u003e \u003cp\u003eDiscussion Questions 74\u003c\/p\u003e \u003cp\u003eCase Study 3-1 [24]7.ai 75\u003c\/p\u003e \u003cp\u003eCase Study 3-2 Uber’s Use of Algorithmic Management 76\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Information Technology and the Design of Work 78\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWork Design Framework 80\u003c\/p\u003e \u003cp\u003eWhat Types of Work Are Impacted by Information Technology 81\u003c\/p\u003e \u003cp\u003eWhere and When Work Is Done and Who Does It 88\u003c\/p\u003e \u003cp\u003eThe Future of Work 94\u003c\/p\u003e \u003cp\u003eSummary 98\u003c\/p\u003e \u003cp\u003eKey Terms 98\u003c\/p\u003e \u003cp\u003eFoundational Reading 98\u003c\/p\u003e \u003cp\u003eDiscussion Questions 99\u003c\/p\u003e \u003cp\u003eCase Study 4-1 Conducting Bank Examinations Remotely 100\u003c\/p\u003e \u003cp\u003eCase Study 4-2 Automation at Southern Glazer’s Wine and Spirits LLC 101\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Information Systems and Digital Transformation 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFunctional Perspective Versus Business Process Perspective 105\u003c\/p\u003e \u003cp\u003eBuilding Agile and Dynamic Business Processes 108\u003c\/p\u003e \u003cp\u003eGaining Acceptance for IT- Induced Change to Work 111\u003c\/p\u003e \u003cp\u003eDigital Transformation 113\u003c\/p\u003e \u003cp\u003eTechniques for Understanding Business Processes 114\u003c\/p\u003e \u003cp\u003eTypes of Enterprise Systems 115\u003c\/p\u003e \u003cp\u003eEnterprise System Issues 120\u003c\/p\u003e \u003cp\u003eSummary 123\u003c\/p\u003e \u003cp\u003eKey Terms 124\u003c\/p\u003e \u003cp\u003eFoundational Readings 124\u003c\/p\u003e \u003cp\u003eDiscussion Questions 125\u003c\/p\u003e \u003cp\u003eCase Study 5-1 Gnosis Freight: Post- COVID Digital Transformation 126\u003c\/p\u003e \u003cp\u003eCase Study 5-2 Carestream Health 127\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Architecture and Infrastructure 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFrom Vision to Implementation 131\u003c\/p\u003e \u003cp\u003eThe Leap from Strategy to Architecture to Infrastructure 133\u003c\/p\u003e \u003cp\u003eMulti- Homing, Virtualization, and Cloud Computing 142\u003c\/p\u003e \u003cp\u003eOther Managerial Considerations 144\u003c\/p\u003e \u003cp\u003eSummary 148\u003c\/p\u003e \u003cp\u003eKey Terms 148\u003c\/p\u003e \u003cp\u003eFoundational Readings 149\u003c\/p\u003e \u003cp\u003eDiscussion Questions 149\u003c\/p\u003e \u003cp\u003eCase Study 6-1 Enterprise Architecture at Chubb Industries 150\u003c\/p\u003e \u003cp\u003eCase Study 6-2 Mohawk Paper 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Cybersecurity 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNIST Cybersecurity Framework 154\u003c\/p\u003e \u003cp\u003eIT Security Governance Framework 156\u003c\/p\u003e \u003cp\u003eCyberattacks and How They Occurred 158\u003c\/p\u003e \u003cp\u003eThe Impossibility of 100% Security 162\u003c\/p\u003e \u003cp\u003eWhat Should Management Do? 164\u003c\/p\u003e \u003cp\u003eHow Do We Measure How Secure We Are? 169\u003c\/p\u003e \u003cp\u003eResiliency or Protection? 171\u003c\/p\u003e \u003cp\u003eSummary 171\u003c\/p\u003e \u003cp\u003eKey Terms 172\u003c\/p\u003e \u003cp\u003eDiscussion Questions 172\u003c\/p\u003e \u003cp\u003eCase Study 7-1 City of Baltimore 173\u003c\/p\u003e \u003cp\u003eCase Study 7-2 Airline Industry Frequent Flyer Info Data Breach 174\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 The Business of Information Technology 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizing to Respond to Business: A Maturity Model 177\u003c\/p\u003e \u003cp\u003eUnderstanding the IT Organization 178\u003c\/p\u003e \u003cp\u003eWhat a Manager Can Expect from the IT Organization 178\u003c\/p\u003e \u003cp\u003eWhat the IT Organization Does Not Do 180\u003c\/p\u003e \u003cp\u003eChief Information Officer 180\u003c\/p\u003e \u003cp\u003eBuilding a Business Case 182\u003c\/p\u003e \u003cp\u003eIT Portfolio Management 184\u003c\/p\u003e \u003cp\u003eValuing IT Investments 185\u003c\/p\u003e \u003cp\u003eMonitoring IT Investments 187\u003c\/p\u003e \u003cp\u003eFunding IT Resources 192\u003c\/p\u003e \u003cp\u003eHow Much Does IT Cost? 194\u003c\/p\u003e \u003cp\u003eSummary 197\u003c\/p\u003e \u003cp\u003eKey Terms 198\u003c\/p\u003e \u003cp\u003eDiscussion Questions 198\u003c\/p\u003e \u003cp\u003eCase Study 8-1 Blockchain Adoption Barriers in the Healthcare Industry in Iran 200\u003c\/p\u003e \u003cp\u003eCase Study 8-2 Air France\/KLM Airlines 201\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Information Technology Governance 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIT Governance 204\u003c\/p\u003e \u003cp\u003eCentralized versus Decentralized Organizational Structures 205\u003c\/p\u003e \u003cp\u003eDecision Rights and Governance 207\u003c\/p\u003e \u003cp\u003eGovernance Frameworks for Financial Control Decisions 210\u003c\/p\u003e \u003cp\u003ePlatform Governance 212\u003c\/p\u003e \u003cp\u003eSummary 216\u003c\/p\u003e \u003cp\u003eKey Terms 216\u003c\/p\u003e \u003cp\u003eFoundational Reading 217\u003c\/p\u003e \u003cp\u003eDiscussion Questions 217\u003c\/p\u003e \u003cp\u003eCase Study 9-1 Governance to Keep Deutsche Bahn on Track 218\u003c\/p\u003e \u003cp\u003eCase Study 9-2 The “MyJohnDeere” Platform 218\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Information Technology Sourcing 220\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSourcing Decision Cycle Framework 221\u003c\/p\u003e \u003cp\u003eOutsourcing in the Broader Context 233\u003c\/p\u003e \u003cp\u003eSummary 235\u003c\/p\u003e \u003cp\u003eKey Terms 235\u003c\/p\u003e \u003cp\u003eFoundational Readings 235\u003c\/p\u003e \u003cp\u003eDiscussion Questions 236\u003c\/p\u003e \u003cp\u003eCase Study 10-1 Delta: Landing in the Cloud 237\u003c\/p\u003e \u003cp\u003eCase Study 10-2 O2 and RPA 238\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Managing IT Projects 240\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Defines a Project? 242\u003c\/p\u003e \u003cp\u003eWhat Is Project Management? 243\u003c\/p\u003e \u003cp\u003eProject Elements 245\u003c\/p\u003e \u003cp\u003eIT Projects 248\u003c\/p\u003e \u003cp\u003eIT Project Development Methodologies and Approaches 249\u003c\/p\u003e \u003cp\u003eManaging IT Project Risk 255\u003c\/p\u003e \u003cp\u003eGauging Success 259\u003c\/p\u003e \u003cp\u003eSummary 260\u003c\/p\u003e \u003cp\u003eKey Terms 261\u003c\/p\u003e \u003cp\u003eFoundational Readings 261\u003c\/p\u003e \u003cp\u003eDiscussion Questions 261\u003c\/p\u003e \u003cp\u003eCase Study 11-1 Digital Transformation of Insurance Claim Management 263\u003c\/p\u003e \u003cp\u003eCase Study 11-2 A Tale of Two Scrum Projects at Dutch Railways (Nederlandse Spoorwegen) 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics 268\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKnowledge Management 269\u003c\/p\u003e \u003cp\u003eBusiness Analytics and Business Intelligence 275\u003c\/p\u003e \u003cp\u003eCompeting with Business Analytics 276\u003c\/p\u003e \u003cp\u003eComponents of Business Analytics 277\u003c\/p\u003e \u003cp\u003eBig Data and the Internet of Things 282\u003c\/p\u003e \u003cp\u003eArtificial Intelligence, Machine Learning, and Deep Learning 285\u003c\/p\u003e \u003cp\u003eSummary 287\u003c\/p\u003e \u003cp\u003eKey Terms 288\u003c\/p\u003e \u003cp\u003eFoundational Readings 288\u003c\/p\u003e \u003cp\u003eDiscussion Questions 289\u003c\/p\u003e \u003cp\u003eCase Study 12-1 Netflix: Analytics Now, AI Later? 290\u003c\/p\u003e \u003cp\u003eCase Study 12-2 Nest and the Internet of Things (IoT) 291\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Privacy, Ethical, and Societal Considerations for Information Management 292\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Expected of Management? 293\u003c\/p\u003e \u003cp\u003eResponsible Computing 294\u003c\/p\u003e \u003cp\u003eCorporate Social Responsibility 296\u003c\/p\u003e \u003cp\u003ePAPA: Privacy, Accuracy, Property, and Accessibility 300\u003c\/p\u003e \u003cp\u003eAI, Business, and Society 307\u003c\/p\u003e \u003cp\u003eGreen Computing 309\u003c\/p\u003e \u003cp\u003eSummary 310\u003c\/p\u003e \u003cp\u003eKey Terms 311\u003c\/p\u003e \u003cp\u003eFoundational Reading 311\u003c\/p\u003e \u003cp\u003eDiscussion Questions 311\u003c\/p\u003e \u003cp\u003eCase Study 13-1 A TikTok Challenge To TikTok Itself 312\u003c\/p\u003e \u003cp\u003eCase Study 13-2 Ethical Decision Making 314\u003c\/p\u003e \u003cp\u003eGlossary G- 1\u003c\/p\u003e \u003cp\u003eIndex I- 1\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989562376421,"sku":"NP9781394215447","price":107.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781394215447.jpg?v=1761784607","url":"https:\/\/k12savings.com\/products\/managing-and-using-information-systems-isbn-9781394215447","provider":"K12savings","version":"1.0","type":"link"}