{"product_id":"management-communication-isbn-9780470084458","title":"Management Communication","description":"Finally business professionals will be able to learn how to communicate effectively. This book builds the essential writing, speaking, and listening skills needed to succeed. An entire section is devoted to helping non-native speakers of English in their efforts to produce readable, well-edited work. It includes Communication Dilemmas boxes that pose interesting, real-life communication choices and challenges. Six brief interviews with real communication experts are presented that explore a variety of different corporate environments. New sections are also included on social networking communications and the electronic career search. Business professionals will discover how to apply newly acquired communication skills throughout their careers. \u003cp\u003ePreface iii\u003c\/p\u003e \u003cp\u003eAcknowledgements v\u003c\/p\u003e \u003cp\u003eIntroduction vii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One Pillars of Management Communication 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 Communication Architecture for Professional Success 5\u003c\/p\u003e \u003cp\u003eChapter 2 A Process for Management Writing 46\u003c\/p\u003e \u003cp\u003eChapter 3 Individual and Collaborative Styles for Management Writing 72\u003c\/p\u003e \u003cp\u003eChapter 4 Oral Presentations 103\u003c\/p\u003e \u003cp\u003eChapter 5 Listening 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two Letters, Memos, and Email 159\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 6 Formats and Techniques for Business Letters 163\u003c\/p\u003e \u003cp\u003eChapter 7 Saying “Yes” and “No” in Correspondence 191\u003c\/p\u003e \u003cp\u003eChapter 8 Persuasive Messages 226\u003c\/p\u003e \u003cp\u003eChapter 9 Effective Memos and E-mail 251\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Reports and Proposals 271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 10 Short and Long Reports 275\u003c\/p\u003e \u003cp\u003eChapter 11 Proposals and Business Plans 340\u003c\/p\u003e \u003cp\u003eChapter 12 Graphic Aids for Documents and Presentations 362\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four Career Communication 389\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 13 The Career Search, Resumes, and Follow-up Communications 393\u003c\/p\u003e \u003cp\u003eChapter 14 Guidelines for Interviewees and Interviewers 433\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Five Communication Issues for Management Success 447\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 15 Managing Meetings and Telephone Work 451\u003c\/p\u003e \u003cp\u003eChapter 16 Ethics and Law for Management Communication 467\u003c\/p\u003e \u003cp\u003eChapter 17 Gender Communication 488\u003c\/p\u003e \u003cp\u003eChapter 18 Crisis Communication and Media Relations 500\u003c\/p\u003e \u003cp\u003eChapter 19 Communication for Intercultural Management 509\u003c\/p\u003e \u003cp\u003eAppendix A Management Communication Cases 533\u003c\/p\u003e \u003cp\u003eAppendix B Grammar, Punctuation, and Usage 565\u003c\/p\u003e \u003cp\u003eAppendix C Documentation 574\u003c\/p\u003e \u003cp\u003eIndex 583\u003c\/p\u003e  Arthur H. Bell is Executive Director of MBA Programs at the Masagung Graduate School of Management, University of San Francisco, where he is also Professor of Management Communication. He holds his PhD in English from Harvard University and is the author of 49 books on a variety of management, communication, language, and literature topics. Among his most recent books are Winning with Trust in Business, with R. Cohn (Pelican, 2008), Butterflies Be Gone! Banishing Speaker's Nerves (McGraw-Hill, 2008), and You Can't Talk to Me That Way! Stopping Toxic Language in the Workplace (Career Press, 2006).  \u003cp\u003eDayle M. Smith is Professor of Management and Director of the Honors Program in the School of Business and Professional Studies, University of San Francisco. She holds her PhD in Organizational communication from the University of Southern California. She teaches undergraduate, MBA, and Executive MBA classes in Leadership, organizational behavior, teambuilding, and human resource management. She is the author of many books in her field, including Women at Work: Leadership for a New Century (Prentice Hall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming 2009).\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989559361765,"sku":"NP9780470084458","price":153.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470084458.jpg?v=1761784595","url":"https:\/\/k12savings.com\/products\/management-communication-isbn-9780470084458","provider":"K12savings","version":"1.0","type":"link"}