{"product_id":"killer-analytics-isbn-9781118631713","title":"Killer Analytics","description":"\u003cp\u003e\u003cb\u003eLearn the secrets to using analytics to grow your business\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnalytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management\/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. \u003ci\u003eKiller Analytics\u003c\/i\u003e explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eShows organizations how to use analytics to measure key elements of business performance not traditionally measured\u003c\/li\u003e \u003cli\u003eIntroduces 20 new metrics that drive competitive advantage\u003c\/li\u003e \u003cli\u003eReveals how to measure social networking, sustainability, innovation, culture, and more\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, \u003ci\u003eKiller Analytics\u003c\/i\u003e saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.\u003c\/p\u003e \u003cp\u003eForeword xv\u003cbr\u003e \u003cbr\u003e Preface xix\u003cbr\u003e \u003cbr\u003e Acknowledgments xxvii\u003cbr\u003e \u003cbr\u003e \u003cb\u003eIntroduction: What are Predictive Analytics? 1\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Learning from Past Mistakes 1\u003cbr\u003e \u003cbr\u003e Organizational Cholesterol 3\u003cbr\u003e \u003cbr\u003e Uses of Predictive Analytics 3\u003cbr\u003e \u003cbr\u003e Analytics versus Formulas versus Singular Metrics 8\u003cbr\u003e \u003cbr\u003e Time Perspectives 10\u003cbr\u003e \u003cbr\u003e Past, Present, and Future 10\u003cbr\u003e \u003cbr\u003e Analytics are Superior to Individual Metrics 11\u003cbr\u003e \u003cbr\u003e Myths and Facts about Analytics 15\u003cbr\u003e \u003cbr\u003e Analytics Used for Studies versus Ongoing Performance Measurement 18\u003cbr\u003e \u003cbr\u003e \u003cb\u003ePart One Operational Analytics 21\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 1 The Innovation Index 23\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e What is Important about Innovation? 24\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 28\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 29\u003cbr\u003e \u003cbr\u003e Mostly Worthless Innovation Metrics 30\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 31\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 32\u003cbr\u003e \u003cbr\u003e Formula and Frequency 35\u003cbr\u003e \u003cbr\u003e Variations 35\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 36\u003cbr\u003e \u003cbr\u003e Benefits of Data 36\u003cbr\u003e \u003cbr\u003e Note 37\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 2 The Supply Chain Index 39\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 41\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 42\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 42\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 43\u003cbr\u003e \u003cbr\u003e Formula and Frequency 47\u003cbr\u003e \u003cbr\u003e Variations 48\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 48\u003cbr\u003e \u003cbr\u003e Benefits of Data 49\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 3 The Project Management Index 51\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 53\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 53\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 54\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 56\u003cbr\u003e \u003cbr\u003e Process and Churn: Two Additional Metrics to Consider in a Project Management Analytic 57\u003cbr\u003e \u003cbr\u003e Measuring Risk on Projects 59\u003cbr\u003e \u003cbr\u003e Variations 60\u003cbr\u003e \u003cbr\u003e Formula and Frequency 61\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 62\u003cbr\u003e \u003cbr\u003e Benefits of Data 62\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 4 The Enterprise Excellence Index 65\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Why Trash All These Sacred Cows? 65\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 67\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 68\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 69\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 70\u003cbr\u003e \u003cbr\u003e Knowledge Management Metrics 71\u003cbr\u003e \u003cbr\u003e Lean or Six Sigma Metrics 74\u003cbr\u003e \u003cbr\u003e Formula and Frequency 75\u003cbr\u003e \u003cbr\u003e Variations 77\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 77\u003cbr\u003e \u003cbr\u003e Benefits of Data 77\u003cbr\u003e \u003cbr\u003e Note 78\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 5 The Risk Index 79\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 80\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 80\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 81\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 82\u003cbr\u003e \u003cbr\u003e Variations 88\u003cbr\u003e \u003cbr\u003e Formula and Frequency 89\u003cbr\u003e \u003cbr\u003e Benefits of Data 89\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 6 The Opportunity Management Index 91\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 92\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 93\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 95\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 95\u003cbr\u003e \u003cbr\u003e Formula and Frequency 99\u003cbr\u003e \u003cbr\u003e Variations 99\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 100\u003cbr\u003e \u003cbr\u003e Benefits of Data 100\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 7 The External Factors Index 103\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 105\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 106\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 107\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 107\u003cbr\u003e \u003cbr\u003e Variations 109\u003cbr\u003e \u003cbr\u003e Formula and Frequency 109\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 110\u003cbr\u003e \u003cbr\u003e Benefits of Data 110\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 8 The Sustainability Index 113\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 114\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 115\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 115\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 116\u003cbr\u003e \u003cbr\u003e Variations 118\u003cbr\u003e \u003cbr\u003e Formula and Frequency 120\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 121\u003cbr\u003e \u003cbr\u003e Benefits of Data 121\u003cbr\u003e \u003cbr\u003e Note 121\u003cbr\u003e \u003cbr\u003e \u003cb\u003ePart Two Customer and Stakeholder Analytics 123\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 9 The Outcomes Index 125\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 127\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 128\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 129\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 129\u003cbr\u003e \u003cbr\u003e Formula and Frequency 131\u003cbr\u003e \u003cbr\u003e Variations 132\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 132\u003cbr\u003e \u003cbr\u003e Benefits of Data 133\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 10 The Customer Engagement Index 135\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 136\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 137\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 138\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 139\u003cbr\u003e \u003cbr\u003e What Factors Should Be Included in a Customer Engagement Index? 141\u003cbr\u003e \u003cbr\u003e Variations 146\u003cbr\u003e \u003cbr\u003e Formula and Frequency 147\u003cbr\u003e \u003cbr\u003e Benefits of Data 147\u003cbr\u003e \u003cbr\u003e Note 147\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 11 The Social Network Index 149\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Net Promoter Score: The New and Improved Survey Method 151\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 151\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 153\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 155\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 156\u003cbr\u003e \u003cbr\u003e Sorting Out the Beautiful from the Ugly Customers 157\u003cbr\u003e \u003cbr\u003e Variations 160\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 160\u003cbr\u003e \u003cbr\u003e Benefits of Data 161\u003cbr\u003e \u003cbr\u003e Notes 161\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 12 The Service Excellence Index 163\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 164\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 165\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 165\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 166\u003cbr\u003e \u003cbr\u003e Formula and Frequency 172\u003cbr\u003e \u003cbr\u003e Variations 173\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 173\u003cbr\u003e \u003cbr\u003e Benefits of Data 174\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 13 The Customer Rage Index 175\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Problems with Customer Surveys 177\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 178\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 179\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 180\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 181\u003cbr\u003e \u003cbr\u003e Tracking Aggravations at Different Types of Organizations 181\u003cbr\u003e \u003cbr\u003e Hospital Rage Index 182\u003cbr\u003e \u003cbr\u003e Advantages and Disadvantages of the Aggravation or Rage Index 183\u003cbr\u003e \u003cbr\u003e Constructing the Index 183\u003cbr\u003e \u003cbr\u003e Formula and Frequency 184\u003cbr\u003e \u003cbr\u003e Variations 185\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 185\u003cbr\u003e \u003cbr\u003e Benefits of Data 185\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 14 The American Index 187\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 189\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 189\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 190\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 191\u003cbr\u003e \u003cbr\u003e Variations 191\u003cbr\u003e \u003cbr\u003e Formula and Frequency 192\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 193\u003cbr\u003e \u003cbr\u003e Benefits of Data 193\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 15 The Corporate Citizenship Index 195\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 197\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 198\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 199\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 199\u003cbr\u003e \u003cbr\u003e Formula and Frequency 204\u003cbr\u003e \u003cbr\u003e Variations 205\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 205\u003cbr\u003e \u003cbr\u003e Benefits of Data 205\u003cbr\u003e \u003cbr\u003e Notes 206\u003cbr\u003e \u003cbr\u003e \u003cb\u003ePart Three People Analytics 207\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 16 The Human Capital Index 209\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 211\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 212\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 214\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 215\u003cbr\u003e \u003cbr\u003e Formula and Frequency 221\u003cbr\u003e \u003cbr\u003e Variations 222\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 223\u003cbr\u003e \u003cbr\u003e Benefits of Data 223\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 17 The Workforce Happiness Index 225\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e What Makes Employees Happy? 226\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 227\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 228\u003cbr\u003e \u003cbr\u003e A Culture of Weirdness and Fun 230\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 231\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 231\u003cbr\u003e \u003cbr\u003e Net Promoter Score 233\u003cbr\u003e \u003cbr\u003e Using Social Media to Track Employee Happiness 234\u003cbr\u003e \u003cbr\u003e Formula and Frequency 235\u003cbr\u003e \u003cbr\u003e Variations 236\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 237\u003cbr\u003e \u003cbr\u003e Benefits of Data 237\u003cbr\u003e \u003cbr\u003e Note 238\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 18 The Culture Index 239\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 240\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 243\u003cbr\u003e \u003cbr\u003e Pets before Profits: Purina’s Corporate Culture 244\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 245\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 245\u003cbr\u003e \u003cbr\u003e Variations 248\u003cbr\u003e \u003cbr\u003e Formula and Frequency 249\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 250\u003cbr\u003e \u003cbr\u003e Benefits of Data 250\u003cbr\u003e \u003cbr\u003e Note 251\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 19 The Distraction Index 253\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 254\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 255\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 256\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 257\u003cbr\u003e \u003cbr\u003e Formula and Frequency 258\u003cbr\u003e \u003cbr\u003e Variations 258\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 259\u003cbr\u003e \u003cbr\u003e Benefits of Data 259\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 20 The Corporate Wellness Index 261\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Types of Organizations Where This Metric is Appropriate 263\u003cbr\u003e \u003cbr\u003e How Does This Impact Performance? 264\u003cbr\u003e \u003cbr\u003e Halfhearted Approaches to Wellness 265\u003cbr\u003e \u003cbr\u003e What Really Works: Tough Policies 265\u003cbr\u003e \u003cbr\u003e What Really Works: In-House Health and Wellness Centers 266\u003cbr\u003e \u003cbr\u003e What Really Works: Hiring the Right People 267\u003cbr\u003e \u003cbr\u003e Cost and Effort to Measure 268\u003cbr\u003e \u003cbr\u003e How Do I Measure It? 269\u003cbr\u003e \u003cbr\u003e Variations 273\u003cbr\u003e \u003cbr\u003e Formula and Frequency 274\u003cbr\u003e \u003cbr\u003e Targets and Benchmarks 274\u003cbr\u003e \u003cbr\u003e Benefits of Data 275\u003cbr\u003e \u003cbr\u003e Note 275\u003cbr\u003e \u003cbr\u003e About the Author 277\u003cbr\u003e \u003cbr\u003e Index 279\u003c\/p\u003e  \u003cp\u003eFor more than thirty years, \u003cb\u003eMARK GRAHAM BROWN\u003c\/b\u003e has consulted for businesses, including Pfizer, Medtronic, Nestlé Purina, and Sysco, as well as a host of government and military clients on how to improve their performance. Regarded as one of the top experts in the world on performance measurement, Mark has written over fifty articles on performance management and is the author of four books. He conducts public workshops in the United States and Europe for the Institute of Management Studies and keynotes for professional events around the world.   \u003c\/p\u003e\u003cp\u003eToday's companies are drowning in data while thirsting for insights. Being able to detect little problems or challenges—morale, innovation, sustainability—before they escalate into bigger ones is a key requirement for managing organizational performance and success. \u003ci\u003eKiller Analytics\u003c\/i\u003e goes beyond the oversimplified formulas and lagging singular metrics and digs deeper into analytics to provide you with real business insights to help you make informed decisions.\u003c\/p\u003e \u003cp\u003eSharing his thirty years of experience helping companies improve their performance, author Mark Graham Brown helps you identify and address the root cause for missing your financial targets—including dissatisfied customers, unhappy employees, external factors, poor performing suppliers, legal\/regulatory issues, or failure to bring in quality new customers.\u003c\/p\u003e \u003cp\u003eFeaturing twenty metric indices that help you measure components of business performance that traditionally are not measured, \u003ci\u003eKiller Analytics\u003c\/i\u003e helps you identify and address the weak links in your organization, including:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInnovation\u003c\/li\u003e \u003cli\u003eSupply Chain\u003c\/li\u003e \u003cli\u003eProject Management\u003c\/li\u003e \u003cli\u003eRisk\u003c\/li\u003e \u003cli\u003eOpportunity Management\u003c\/li\u003e \u003cli\u003eSustainability Index\u003c\/li\u003e \u003cli\u003eCustomer\/Stakeholder Analytics\u003c\/li\u003e \u003cli\u003eOutcomes\u003c\/li\u003e \u003cli\u003eCustomer Engagement and Rage\u003c\/li\u003e \u003cli\u003eSocial Network Index\u003c\/li\u003e \u003cli\u003eCorporate Citizenship\u003c\/li\u003e \u003cli\u003eHuman Capital\u003c\/li\u003e \u003cli\u003eWorkforce Happiness\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIn \u003ci\u003eKiller Analytics,\u003c\/i\u003e you'll discover powerful new ways of combining individual metrics—qualitative and quantitative, past, present, and future—into indices and analytics approaches that generate more intelligent insights. For each analytics approach, Brown provides a list of questions for you to answer, providing a starting point for choosing the right individual metrics and analytics to provide insights for your unique business challenges.\u003c\/p\u003e \u003cp\u003eEach chapter explores why the measure is important, how it benefits your organization, and how to measure the factors that go into a recommended analytic. In each case, a generic model is presented of the index that will mostly need to be customized for your own organization.\u003c\/p\u003e \u003cp\u003eLearn to diagnose your corporation's hidden land mines and develop strategic foresight and predictions for your company's future with the groundbreaking metrics found in \u003ci\u003eKiller Analytics\u003c\/i\u003e.\u003c\/p\u003e  \u003cp\u003eToday's companies are drowning in data while thirsting for insights. Being able to detect little problems or challenges—morale, innovation, sustainability—before they escalate into bigger ones is a key requirement for managing organizational performance and success. \u003ci\u003eKiller Analytics\u003c\/i\u003e goes beyond the oversimplified formulas and lagging singular metrics and digs deeper into analytics to provide you with real business insights to help you make informed decisions. \u003c\/p\u003e\u003cp\u003eSharing his thirty years of experience helping companies improve their performance, author Mark Graham Brown helps you identify and address the root cause for missing your financial targets—including dissatisfied customers, unhappy employees, external factors, poor performing suppliers, legal\/regulatory issues, or failure to bring in quality new customers. \u003c\/p\u003e\u003cp\u003eFeaturing twenty metric indices that help you measure components of business performance that traditionally are not measured, \u003ci\u003eKiller Analytics\u003c\/i\u003e helps you identify and address the weak links in your organization, including: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eInnovation\u003c\/li\u003e \u003cli\u003eSupply Chain\u003c\/li\u003e \u003cli\u003eProject Management\u003c\/li\u003e \u003cli\u003eRisk\u003c\/li\u003e \u003cli\u003eOpportunity Management\u003c\/li\u003e \u003cli\u003eSustainability Index\u003c\/li\u003e \u003cli\u003eCustomer\/Stakeholder Analytics\u003c\/li\u003e \u003cli\u003eOutcomes\u003c\/li\u003e \u003cli\u003eCustomer Engagement and Rage\u003c\/li\u003e \u003cli\u003eSocial Network Index\u003c\/li\u003e \u003cli\u003eCorporate Citizenship\u003c\/li\u003e \u003cli\u003eHuman Capital\u003c\/li\u003e \u003cli\u003eWorkforce Happiness\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIn \u003ci\u003eKiller Analytics,\u003c\/i\u003e you'll discover powerful new ways of combining individual metrics—qualitative and quantitative, past, present, and future—into indices and analytics approaches that generate more intelligent insights. For each analytics approach, Brown provides a list of questions for you to answer, providing a starting point for choosing the right individual metrics and analytics to provide insights for your unique business challenges. \u003c\/p\u003e\u003cp\u003eEach chapter explores why the measure is important, how it benefits your organization, and how to measure the factors that go into a recommended analytic. In each case, a generic model is presented of the index that will mostly need to be customized for your own organization. \u003c\/p\u003e\u003cp\u003eLearn to diagnose your corporation's hidden land mines and develop strategic foresight and predictions for your company's future with the groundbreaking metrics found in \u003ci\u003eKiller Analytics\u003c\/i\u003e.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989498806501,"sku":"NP9781118631713","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118631713.jpg?v=1761784348","url":"https:\/\/k12savings.com\/products\/killer-analytics-isbn-9781118631713","provider":"K12savings","version":"1.0","type":"link"}