{"product_id":"introduction-to-facilities-management-isbn-9781394316045","title":"Introduction to Facilities Management","description":"\u003cp\u003e\u003cb\u003eProvides the essential skills required for effective facilities management\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eFacilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. \u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is designed for those new to the industry, offering a clear and practical exploration of FM’s core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units. \u003c\/p\u003e\u003cp\u003eWritten for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, \u003ci\u003eIntroduction to Facilities Management:\u003c\/i\u003e \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCovers all key operational aspects of FM, making it an ideal study companion for certification\u003c\/li\u003e\n\u003cli\u003eOffers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success\u003c\/li\u003e\n\u003cli\u003eHighlights the growing professionalisation of FM and its increasing influence on organisational effectiveness\u003c\/li\u003e\n\u003cli\u003eSupports career development by equipping readers with the foundational knowledge needed for advancement in FM roles\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eWith a focus on day-to-day operational effectiveness, \u003ci\u003eIntroduction to Facilities Management: Foundational Skills for Effective Workplace Operations\u003c\/i\u003e is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eIntroduction to Facilities Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eContents Page\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1……………..What is Facilities Management?\u003c\/p\u003e \u003cp\u003eChapter 2…………….Facilities Management Support Services\u003c\/p\u003e \u003cp\u003eChapter 3…………….Maintenance Strategies\u003c\/p\u003e \u003cp\u003eChapter 4…………….Service Delivery Models\u003c\/p\u003e \u003cp\u003eChapter 5……………..Management functions within FM\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1………………Clients, Customers, Stakeholders and Users\u003c\/p\u003e \u003cp\u003eChapter 2………………The Interests of Different Stakeholder Groups\u003c\/p\u003e \u003cp\u003eChapter 3………………Assessing Customer Needs and Customer Satisfaction\u003c\/p\u003e \u003cp\u003eChapter 4………………Management Data for Monitoring Customer Satisfaction\u003c\/p\u003e \u003cp\u003eChapter 5………………The Causes of Customer Dissatisfaction\u003c\/p\u003e \u003cp\u003eChapter 6………………Resolving Customer Satisfaction Issues\u003c\/p\u003e \u003cp\u003eChapter 7………………Customer Perception and Communication\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1……………….. What are specifications of Service?\u003c\/p\u003e \u003cp\u003eChapter 2………………..Identifying Requirements and Drafting Specifications\u003c\/p\u003e \u003cp\u003eChapter 3……………….Quotations, Tendering and Framework Agreements\u003c\/p\u003e \u003cp\u003eChapter 4……………….Ensuring Integrity in the Procurement Process\u003c\/p\u003e \u003cp\u003eChapter 5……………….Contracts and Contractual Arrangements\u003c\/p\u003e \u003cp\u003eChapter 6……………..Different Types of Contract\u003c\/p\u003e \u003cp\u003eChapter 7…………………Managing Contracts\u003c\/p\u003e \u003cp\u003eChapter 8………………..Managing Poor Goods and Service Delivery\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eDavid Morris\u003c\/b\u003e is the Managing Director of The Xenon Group, where he oversees Facilities Management Consultancy, Training, and Recruitment. With extensive experience in FM strategy and operations, he is dedicated to advancing professional standards in the field. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eSue Morris\u003c\/b\u003e is the Training Director at The Xenon Group and a senior tutor for IWFM courses at Levels 3, 4, 5, and 6. She specialises in FM education and professional development, helping learners build the skills needed for success in the industry.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003eProvides the essential skills required for effective facilities management\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eFacilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. \u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eIntroduction to Facilities Management\u003c\/i\u003e is designed for those new to the industry, offering a clear and practical exploration of FM’s core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units. \u003c\/p\u003e\u003cp\u003eWritten for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, \u003ci\u003eIntroduction to Facilities Management:\u003c\/i\u003e \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCovers all key operational aspects of FM, making it an ideal study companion for certification\u003c\/li\u003e\n\u003cli\u003eOffers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success\u003c\/li\u003e\n\u003cli\u003eHighlights the growing professionalisation of FM and its increasing influence on organisational effectiveness\u003c\/li\u003e\n\u003cli\u003eSupports career development by equipping readers with the foundational knowledge needed for advancement in FM roles\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eWith a focus on day-to-day operational effectiveness, \u003ci\u003eIntroduction to Facilities Management: Foundational Skills for Effective Workplace Operations\u003c\/i\u003e is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989459845349,"sku":"NP9781394316045","price":85.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781394316045.jpg?v=1761784186","url":"https:\/\/k12savings.com\/products\/introduction-to-facilities-management-isbn-9781394316045","provider":"K12savings","version":"1.0","type":"link"}