Innovations in Office Design

"Diane Stegmeier's landmark findings on workplace behavior in the corporate setting will prove vital in determining workplace strategy over the next ten years."
—Prentice Knight, CEO of CoreNet Global

"The author takes a truly comprehensive approach to understanding the business barriers to the successful implementation of physical space design. The Critical Influence methodology identifies areas of resistance to change and addresses them, enabling the architectural and design firm to do what they do best—create the appropriate workplace solution."
—from the Foreword by Greg Bendis

"One of the most difficult aspects of facility management is the inability to link environmental improvements with measurable productivity results. Stegmeier’s observations in this area are based on hard facts and real research, not just abstract theories. Her work is an essential tool for any professional looking to justify facility improvements that can actually support and advance the mission of the organization."
—Heidi Schwartz, Editor-in-Chief of Today's Facility Manager Magazine

This definitive book on innovations in interior office design offers vital lessons on preventing workplace strategy failure for architects, interior designers, facility managers, and business leaders. It fully explains the author's research on the fifteen Critical Influences on behavior in the workplace, and introduces a practical approach to integrate an organization’s cultural, operational, and environmental elements fostering the desired behaviors to support the company’s business goals when designing an office. The book includes case studies of good design in contemporary interior offices illustrating collaborative workplaces that work.

FOREWORD xi

PREFACE xiii

ACKNOWLEDGMENTS xvii

INTRODUCTION 1

WHAT DEFINES THE WORKPLACE DESIGN CLIMATE? 2

PREVIEW OF WHAT’S AHEAD 3

CHAPTER 1: AN INTERDISCIPLINARY APPROACH 11

VALUES AND PERCEIVED RISKS OF AN INTERDISCIPLINARY APPROACH 11

INTERPRETATION BY DIVERSE DISCIPLINES 15

COLLABORATION BETWEEN ARCHITECTURAL AND DESIGN FIRMS 18

KEY COMPONENTS OF AN INTERDISCIPLINARY APPROACH 27

SUMMARY 27

CHAPTER 2: THE CRITICAL INFLUENCE SYSTEM 31

KEY FACTORS ENABLING A SUSTAINABLE PLATFORM FOR CHANGE 31

DEFINING THE CRITICAL INFLUENCE SYSTEM 32

KEY FACTORS INFLUENCING HUMAN BEHAVIOR IN THE WORKPLACE 35

CHAPTER 3: CREATIVITY, INNOVATION, AND THE INNOVATION-FRIENDLY WORKPLACE 71

DEFINING CREATIVITY AND INNOVATION 72

BUSINESS CASE FOR DISTINCTION 72

THEORY OF MULTIPLE INTELLIGENCES 74

DESIGNING FOR DIVERSITY 77

DICHOTOMIES OF THE INNOVATION-FRIENDLY WORKPLACE 79

AN INFRASTRUCTURE FOR INNOVATION 87

THE INNOVATION-FRIENDLY WORKPLACE 94

LESSONS LEARNED IN THE DESIGN OF INNOVATION-FRIENDLY WORKPLACES 97

BENEFITS OF COLLABORATION TO INNOVATION 103

CHAPTER 4: UNDER THE INFLUENCE 105

WORKPLACE TRANSFORMATION AND THE CRITICAL INFLUENCE SYSTEM 105

SUMMARY 126

CHAPTER 5: CASE STUDIES: COLLABORATIVE WORKPLACES THAT WORK 129

CASE STUDY: ALCOA CORPORATE CENTER 130

CASE STUDY: MARCONI COMMUNICATIONS 136

CASE STUDY: SEI INVESTMENTS 143

CASE STUDY: GSA WORKPLACE 20 \ 20 145

CASE STUDY: ANALYTICAL GRAPHICS, INC. 159

CASE STUDY: PFIZER GLOBAL RESEARCH & DEVELOPMENT 165

CASE STUDY: CISCO—THE CONNECTED WORKPLACE 170

CASE STUDY: GENSLER HEADQUARTERS 173

CASE STUDY: DE LAGE LANDEN 177

CHAPTER 6: COLLABORATIVE WORKPLACE PRINCIPLES 183

CULTURAL ELEMENTS FOSTERING INNOVATIVE BEHAVIOR 184

OPERATIONAL ELEMENTS FOSTERING INNOVATIVE BEHAVIOR 185

ENVIRONMENTAL ELEMENTS FOSTERING INNOVATIVE BEHAVIOR 189

COLLABORATIVE WORKPLACE PRINCIPLES 193

CHAPTER 7: COLLABORATIVE PRINCIPLE INDEX 195

EIGHT MYTHS OF WORKPLACE COLLABORATION 196

COLLABORATIVE PRINCIPLE INDEX 203

CHAPTER 8: CRITICAL INFLUENCE DESIGN MODEL 207

INCORPORATING DISTINCT AREAS OF FUNCTIONAL EXPERTISE 207

THE CRITICAL INFLUENCE DESIGN MODEL 208

GROWING THE MODEL TO SUPPORT COMPLEX CLIENT REQUIREMENTS 211

DISTINGUISHING CRITICAL INFLUENCE DESIGN FROM OTHER APPROACHES 212

A SUSTAINABLE PLATFORM FOR CHANGE 213

THE CRITICAL INFLUENCE DESIGN MODEL: ADDRESSING EMERGING BUSINESS ISSUES 219

SUMMARY 223

CHAPTER 9: APPLYING THE MODEL 225

STILL NOT CONVINCED? 225

PRECONDITIONS FOR SUCCESS 227

APPLYING THE CRITICAL INFLUENCE DESIGN MODEL 228

CONCLUSION 235

INDEX 237

DIANE STEGMEIER is President of Stegmeier Consulting Group, Cleveland, Ohio, a company recognized as the global leader in workplace change management.The firm leverages best practices in managing change to deliver two significant results to its clients: 1) a reduction in workplace costs, while at the same time, 2) an improvement in workforce performance. Stegmeier is a recipient of the prestigious Award of Excellence, Distinguished Author: Book, presented to her by the International Facility Management Association (IFMA).

Interior Design

"Diane Stegmeier's landmark findings on workplace behavior in the corporate setting will prove vital in determining workplace strategy over the next ten years."
—Prentice Knight, former CEO, CoreNet Global

"The author takes a truly comprehensive approach to understanding the business barriers to the successful implementation of physical space design. The Critical Influence methodology identifies areas of resistance to change and addresses them, enabling the architectural and design firm to do what they do best—create the appropriate workplace solution."
—From the Foreword by Greg Bendis

"One of the most difficult aspects of facility management is the inability to link environmental improvements with measurable productivity results. Stegmeier's observations in this area are based on hard facts and real research, not just abstract theories. Her work is an essential tool for any professional looking to justify facility improvements that can actually support and advance the mission of the organization."
—Heidi Schwartz,Editor/Copublisher, Today's Facility Manager

This definitive book on leadership in driving change through workplace transformation offers vital lessons for architects, designers, facility managers, corporate real estate human resource professionals, and business leaders. Written by an expert on workplace change management, the text reveals findings from more than ten years of research of 140 organizations, in twenty-four diverse industries, on how the workplace environment can be optimized to improve workforce productivity, thus better supporting the achievement of organizational goals.

Based on her research on the fifteen Critical Influences on behavior in the workplace, Stegmeier's practical approach to helping clients manage change is defined as the "practice of strategically guiding organizational transformation while maintaining human psychological stability and minimizing business process disruption."

Innovations in Office Design: The Critical Influence Approach to Effective Work Environments:

• Shatters the myth that the workplace design must bear 100 percent of the burden of transforming the way people work
• Reveals how workplace professionals can be involved earlier in the enterprise's decision making process, and serve as strategic business partners to the organization
• Includes lessons learned from numerous thought leaders in the design of commercial interiors