{"product_id":"improving-performance-isbn-9781118143704","title":"Improving Performance","description":"\u003ci\u003eImproving Performance\u003c\/i\u003e is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more. \u003cp\u003eList of Figures and Tables v\u003c\/p\u003e \u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eThe Authors xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: A Framework for Improving Performance 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Viewing Organizations as Systems 3\u003c\/p\u003e \u003cp\u003e2 Three Levels of Performance: Organization, Process, and Job\/Performer 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Exploring The Three Levels of Performance 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3 The Organization Level of Performance 29\u003c\/p\u003e \u003cp\u003e4 The Process Level of Performance 42\u003c\/p\u003e \u003cp\u003e5 The Job\/Performer Level of Performance 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: Applying The Three Levels of Performance 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 Linking Performance to Strategy 77\u003c\/p\u003e \u003cp\u003e7 Moving from Annual Programs to Sustained Performance Improvement 86\u003c\/p\u003e \u003cp\u003e8 Diagnosing and Improving Performance: A Case Study 97\u003c\/p\u003e \u003cp\u003e9 Project Definition: The Ten Essential Steps 110\u003c\/p\u003e \u003cp\u003e10 Process Analysis and Design: The Ten Essential Steps 140\u003c\/p\u003e \u003cp\u003e11 Overcoming the Seven Deadly Sins of Process Improvement 174\u003c\/p\u003e \u003cp\u003e12 Measuring Performance and Designing a Performance Management System 182\u003c\/p\u003e \u003cp\u003e13 Managing Processes and Organizations as Systems 211\u003c\/p\u003e \u003cp\u003e14 Designing an Organization Structure That Works 226\u003c\/p\u003e \u003cp\u003e15 Creating a Performance-Based Human Resource Development Function 244\u003c\/p\u003e \u003cp\u003e16 Developing an Action Plan for Performance Improvement 259\u003c\/p\u003e \u003cp\u003eIndex 264\u003c\/p\u003e \u003cp\u003eInstructor’s Guide 270\u003c\/p\u003e \u003cp\u003e\u003cb\u003eGeary Rummler,\u003c\/b\u003e a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training. \u003c\/p\u003e\u003cp\u003e\u003cb\u003e Alan Brache,\u003c\/b\u003e cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe Rummler-Brache Group,\u003c\/b\u003e exclusive owner of the trademarked Rummler-Brache methodology, is a consulting and training firm specializing in process improvement and management. Rummler-Brache employs a wide range of interventions that span the delivery spectrum—from “do it for you” hands-on consulting, all the way to “do it with you” coaching and facilitation. A key differentiator is our core competency: we transfer the knowledge and technology you need to become self-sufficient at delivering business results through performance improvement projects. For more information, please visit www.RummlerBrache.com or call 800-992-8849. \u003c\/p\u003e  \u003cp\u003eWith more than 150,000 units of two prior editions sold worldwide, \u003ci\u003eImproving Performance: How to Manage the White Space on the Organization Chart\u003c\/i\u003e is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces—those points at which the baton is being passed from one department to another.\u003c\/p\u003e\u003cp\u003eThrough case studies and examples, \u003ci\u003eImproving Performance\u003c\/i\u003e shows how the Rummler-Brache approach can:\u003c\/p\u003e\u003cul\u003e\u003cb\u003e\u003ci\u003e\u003cli\u003eResolve nagging white space issues\u003c\/li\u003e\n\u003cli\u003eForge a stronger link between strategy and process redesign\u003c\/li\u003e\n\u003cli\u003eInstall a measurement system that provides a foundation for continuous improvement and growth\u003c\/li\u003e\n\u003cli\u003eOvercome the common pitfalls in process redesign efforts\u003c\/li\u003e\n\u003cli\u003eImplement the significant changes that result from process improvement projects\u003c\/li\u003e\n\u003cli\u003eDevelop a customer-focused, participative, accountability-based culture\u003c\/li\u003e\u003c\/i\u003e\u003c\/b\u003e\u003c\/ul\u003e\u003cp\u003e With multiple charts, checklists, and new hands-on tools, the third edition of \u003ci\u003eImproving Performance\u003c\/i\u003e will enable you to better understand your organization and bring about top-to-bottom productivity gains.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989408891109,"sku":"NP9781118143704","price":80.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118143704.jpg?v=1761783991","url":"https:\/\/k12savings.com\/products\/improving-performance-isbn-9781118143704","provider":"K12savings","version":"1.0","type":"link"}