{"product_id":"health-care-quality-management-isbn-9781118505533","title":"Health Care Quality Management","description":"\u003cp\u003eIn today’s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. \u003ci\u003eHealth Care Quality Management\u003c\/i\u003e offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFilled with illustrative case studies that show how business processes can be restructured to achieve improvements in quality, risk reduction, and other key business results and outcomes\u003c\/li\u003e \u003cli\u003eClearly demonstrates how to effectively use process analysis tools to identify issues and causes, select corrective actions, and monitor implemented solutions\u003c\/li\u003e \u003cli\u003eIncludes vital information on the use of statistical process control to monitor system performance (variables) and outcomes (attributes)\u003c\/li\u003e \u003cli\u003eAlso contains multiple data sets that can be used to practice the skills and tools discussed and reviews examples of where and how the tools have been applied in health care\u003c\/li\u003e \u003cli\u003eProvides information on root cause analysis and failure mode effects analysis and offers, as discussion, the clinical tools and applications that are used to improve patient care\u003c\/li\u003e \u003c\/ul\u003e By emphasizing the tools of statistics and information technology, this book teaches future health care professionals how to identify opportunities for quality improvement and use the tools to make those improvements. \u003cp\u003eFigures and Tables xi\u003c\/p\u003e \u003cp\u003ePreface xix\u003c\/p\u003e \u003cp\u003eThe Author xxvi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1: The State of Quality Management in Health Care\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Quality in Health Care 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 3\u003c\/p\u003e \u003cp\u003eThe Goal of Quality Management 5\u003c\/p\u003e \u003cp\u003eQuality Pioneers in Health Care 12\u003c\/p\u003e \u003cp\u003eRequisite Skills for Improving Health Care 19\u003c\/p\u003e \u003cp\u003eQuality Control in Industry 23\u003c\/p\u003e \u003cp\u003eSystem Thinking 27\u003c\/p\u003e \u003cp\u003eSummary 33\u003c\/p\u003e \u003cp\u003eReferences 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Error and Variation 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 37\u003c\/p\u003e \u003cp\u003eThe Medical Decision-Making Process 37\u003c\/p\u003e \u003cp\u003eHuman Error and James Reason 40\u003c\/p\u003e \u003cp\u003eSmall Area Variations and John Wennberg 43\u003c\/p\u003e \u003cp\u003ePractice Guidelines and Brent James 49\u003c\/p\u003e \u003cp\u003eThe Structure-Process-Outcome Paradigm 50\u003c\/p\u003e \u003cp\u003eThe Three Faces of Quality 51\u003c\/p\u003e \u003cp\u003eUnderuse, Overuse, and Misuse 55\u003c\/p\u003e \u003cp\u003eControlling Variation and Improving Outcomes 57\u003c\/p\u003e \u003cp\u003eSummary 58\u003c\/p\u003e \u003cp\u003eReferences 60\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Regulating the Quality and Quantity of Health Care 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 63\u003c\/p\u003e \u003cp\u003eLicensure, Accreditation, and Credentialing 65\u003c\/p\u003e \u003cp\u003eMalpractice 71\u003c\/p\u003e \u003cp\u003eThe Economics of Health Care Markets 73\u003c\/p\u003e \u003cp\u003eA Brief History of Health Care Financing in the United States 88\u003c\/p\u003e \u003cp\u003ePay for Performance and the CMS Quality Initiative 102\u003c\/p\u003e \u003cp\u003eSummary 105\u003c\/p\u003e \u003cp\u003eReferences 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2: Quality Management Tools\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Process Analysis Tools 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 113\u003c\/p\u003e \u003cp\u003eTools to Identify Problems 116\u003c\/p\u003e \u003cp\u003eTools to Identify Causes 137\u003c\/p\u003e \u003cp\u003eTools to Identify Solutions 146\u003c\/p\u003e \u003cp\u003eTool to Monitor Progress 152\u003c\/p\u003e \u003cp\u003eSummary 155\u003c\/p\u003e \u003cp\u003eReferences 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Root Cause Analysis 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 161\u003c\/p\u003e \u003cp\u003eRoot Cause Analysis 162\u003c\/p\u003e \u003cp\u003eSingle-Event Analysis 178\u003c\/p\u003e \u003cp\u003eMultiple-Event Analysis 189\u003c\/p\u003e \u003cp\u003ePrevention and Recovery 199\u003c\/p\u003e \u003cp\u003eCases and Applications 205\u003c\/p\u003e \u003cp\u003eSummary 212\u003c\/p\u003e \u003cp\u003eReferences 214\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Statistical Process Control for Monitoring System Performance 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 217\u003c\/p\u003e \u003cp\u003eStatistics Review 220\u003c\/p\u003e \u003cp\u003eTypes of Variation 226\u003c\/p\u003e \u003cp\u003eSetting Performance Targets 228\u003c\/p\u003e \u003cp\u003eStatistical Process Control for Continuous Data: x̄ and R Charts 231\u003c\/p\u003e \u003cp\u003eTinkering 255\u003c\/p\u003e \u003cp\u003eCases and Applications 257\u003c\/p\u003e \u003cp\u003eSummary 261\u003c\/p\u003e \u003cp\u003eReferences 264\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Statistical Process Control for Monitoring Failure Rates 265\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 265\u003c\/p\u003e \u003cp\u003eStatistical Process Control for Binomial Data: p and np Charts 266\u003c\/p\u003e \u003cp\u003eEstablishing Valid Control Limits 282\u003c\/p\u003e \u003cp\u003eConstant and Variable Control Limits 284\u003c\/p\u003e \u003cp\u003eRebasing Control Limits and Monitoring Changes over Time 287\u003c\/p\u003e \u003cp\u003eCases and Applications 290\u003c\/p\u003e \u003cp\u003eImproving Performance Using SPC 295\u003c\/p\u003e \u003cp\u003eSummary 296\u003c\/p\u003e \u003cp\u003eReferences 299\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Statistical Process Control for Monitoring Nonconformities 301\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 301\u003c\/p\u003e \u003cp\u003eStatistical Process Control for Counts: c and u Charts 302\u003c\/p\u003e \u003cp\u003eMedicare Hospital Quality Initiative Example 312\u003c\/p\u003e \u003cp\u003eCases and Applications 317\u003c\/p\u003e \u003cp\u003eSelecting a Control Chart 321\u003c\/p\u003e \u003cp\u003eBenefits of SPC 323\u003c\/p\u003e \u003cp\u003eInhibitors of the Use of SPC 325\u003c\/p\u003e \u003cp\u003eSummary 329\u003c\/p\u003e \u003cp\u003eReferences 332\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Exploring Quality Issues with Statistical Tools 333\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 333\u003c\/p\u003e \u003cp\u003eChi-Square Analysis 335\u003c\/p\u003e \u003cp\u003eAnalysis of Variance 344\u003c\/p\u003e \u003cp\u003eAnalysis of Means 350\u003c\/p\u003e \u003cp\u003eRegression Analysis 354\u003c\/p\u003e \u003cp\u003eQuality Improvement and Research 362\u003c\/p\u003e \u003cp\u003eSummary 365\u003c\/p\u003e \u003cp\u003eReferences 370\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Failure Mode and Effects Analysis 373\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 373\u003c\/p\u003e \u003cp\u003eGeneral System Theory 374\u003c\/p\u003e \u003cp\u003eThe Value Chain 383\u003c\/p\u003e \u003cp\u003eFailure Mode and Effects Analysis 386\u003c\/p\u003e \u003cp\u003eDesigning Better Systems 398\u003c\/p\u003e \u003cp\u003eSummary 403\u003c\/p\u003e \u003cp\u003eReferences 406\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3: Medical Practice Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Practice Policies 411\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 411\u003c\/p\u003e \u003cp\u003ePractice Policies 413\u003c\/p\u003e \u003cp\u003eComputer Decision Support 427\u003c\/p\u003e \u003cp\u003eCases and Applications 428\u003c\/p\u003e \u003cp\u003eSummary 432\u003c\/p\u003e \u003cp\u003eReferences 434\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Case, Disease, and Outcomes Management 437\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 437\u003c\/p\u003e \u003cp\u003eCase Management 440\u003c\/p\u003e \u003cp\u003eDisease Management 449\u003c\/p\u003e \u003cp\u003eOutcomes Management 463\u003c\/p\u003e \u003cp\u003eSummary 468\u003c\/p\u003e \u003cp\u003eReferences 470\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Profiling, Economic Credentialing, and Risk Adjustment 473\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 473\u003c\/p\u003e \u003cp\u003ePhysician Profiling and Report Cards 476\u003c\/p\u003e \u003cp\u003eAcademic Detailing 485\u003c\/p\u003e \u003cp\u003eEconomic Credentialing 488\u003c\/p\u003e \u003cp\u003eRisk Adjustment 490\u003c\/p\u003e \u003cp\u003eSummary 505\u003c\/p\u003e \u003cp\u003eReferences 507\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Benchmarking and Implementation 511\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 511\u003c\/p\u003e \u003cp\u003eBenchmarking and Best Practice 512\u003c\/p\u003e \u003cp\u003eBalanced Scorecards 523\u003c\/p\u003e \u003cp\u003eDashboards 531\u003c\/p\u003e \u003cp\u003eImplementation Strategies 537\u003c\/p\u003e \u003cp\u003eSummary 542\u003c\/p\u003e \u003cp\u003eReferences 544\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 The Future of Quality Management in Health Care 547\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 547\u003c\/p\u003e \u003cp\u003eBringing It All Together 549\u003c\/p\u003e \u003cp\u003eValue and What an Employee (or Manager) Should Do 558\u003c\/p\u003e \u003cp\u003eThe Future of Health Care and Quality Management 561\u003c\/p\u003e \u003cp\u003eSummary 564\u003c\/p\u003e \u003cp\u003eReferences 566\u003c\/p\u003e \u003cp\u003eIndex 567\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eThomas K. Ross, PhD,\u003c\/b\u003e is assistant professor of health services and information management in College of Allied Health Sciences at East Carolina University, Greenville, North Carolina.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eHealth Care Quality Management: Tools and Applications\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn today’s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. \u003ci\u003eHealth Care Quality Management\u003c\/i\u003e offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHealth Care Quality Management\u003c\/i\u003e is filled with illustrative case studies that show how business processes can be restructured to achieve improvements in quality, risk reduction, and other key business results and outcomes. The book clearly demonstrates how to effectively use process analysis tools to identify issues and causes, select corrective actions, and monitor implemented solutions.  The author includes vital information on the use of statistical process control to monitor system performance (variables) and outcomes (attributes).  The book also contains multiple data sets that can be used to practice the skills and tools discussed and reviews examples of where and how the tools have been applied in health care.  In addition, the author includes information on root cause analysis and failure mode effects analysis and offers, as discussion, the clinical tools and applications that are used to improve patient care.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989350138085,"sku":"NP9781118505533","price":78.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118505533.jpg?v=1761783771","url":"https:\/\/k12savings.com\/products\/health-care-quality-management-isbn-9781118505533","provider":"K12savings","version":"1.0","type":"link"}