{"product_id":"health-care-operations-and-supply-chain-management-isbn-9781118109779","title":"Health Care Operations and Supply Chain Management","description":"\u003cp\u003e\u003cb\u003eHealth Care Operations and Supply Chain Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis innovative text offers a thorough foundation\u003c\/b\u003e in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHealth Care Operations and Supply Chain Management\u003c\/i\u003e offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHealth Care Operations and Supply Chain Managemen\u003c\/i\u003et contains:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLeading edge concepts and techniques\u003c\/li\u003e \u003cli\u003eReal-life data and actual examples from health care settings to underscore the main concepts in the text\u003c\/li\u003e \u003cli\u003eInstruction in the use of Microsoft Excel for health care operations and supply side management\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.\u003c\/p\u003e  \u003cp\u003eTables and Figures xi\u003c\/p\u003e \u003cp\u003ePreface xxi\u003c\/p\u003e \u003cp\u003eThe Authors xxxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I STRATEGY 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Health Care Operations and Supply Chain Strategy 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHealth Care Operations and Supply Chain Management 4\u003c\/p\u003e \u003cp\u003ePurchasing, Logistics, and Vendor-Managed Inventories 7\u003c\/p\u003e \u003cp\u003eEfficiency, Effectiveness, and Value 8\u003c\/p\u003e \u003cp\u003eCompetitive Dimensions of Health Care 12\u003c\/p\u003e \u003cp\u003eThe Bullwhip Effect in Health Care 14\u003c\/p\u003e \u003cp\u003eMiniCase: The Bullwhip Effect in Health Care Organizations 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Financial Aspects of Health Care Operations and Supply Chain Management 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHealth Care Finance and Operations\/Supply Chain Management 22\u003c\/p\u003e \u003cp\u003eIncome Statement\/Operating Statement 24\u003c\/p\u003e \u003cp\u003eBalance Sheet 27\u003c\/p\u003e \u003cp\u003eStatement of Cash Flows 32\u003c\/p\u003e \u003cp\u003eBasic Financial Ratios and Metrics 35\u003c\/p\u003e \u003cp\u003eTime Value of Money 47\u003c\/p\u003e \u003cp\u003eBreak-Even Analysis 49\u003c\/p\u003e \u003cp\u003eCrossover Analysis 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Managerial Accounting Aspects of Health Care Operations and Supply Chain Management 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagerial Aspects of Health Care Operations and Supply Chain Management 62\u003c\/p\u003e \u003cp\u003eManagerial Accounting 62\u003c\/p\u003e \u003cp\u003eActivity-Based Costing 65\u003c\/p\u003e \u003cp\u003eSupply Chain Management behind the Scenes: Cost Drivers at Hospitals 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II PROCESS DESIGN AND ANALYSIS OF HEALTH CARE OPERATIONS 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Data and Statistical Tools for Health Care Operations Improvement 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDescriptive Statistics for Describing Data Sets 78\u003c\/p\u003e \u003cp\u003eGraphical Methods of Data Description 78\u003c\/p\u003e \u003cp\u003eNumerical Methods of Data Description 81\u003c\/p\u003e \u003cp\u003eHypothesis Testing: Analyzing the Difference of Two Means 101\u003c\/p\u003e \u003cp\u003ePareto Analysis 116\u003c\/p\u003e \u003cp\u003eBox-and-Whisker Plots 117\u003c\/p\u003e \u003cp\u003eTornado Diagrams and Sensitivity Analysis 129\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Problem Solving and Decision-Making Tools in Health Care Operations 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHealth Care Operations and Supply Chain Management in Action: How Legal Decision Makers Use Decision Models 144\u003c\/p\u003e \u003cp\u003eFraming the Decision Problem 146\u003c\/p\u003e \u003cp\u003eComponents of a Decision-Making Problem 146\u003c\/p\u003e \u003cp\u003ePayoff Tables 149\u003c\/p\u003e \u003cp\u003eDecision-Making Criteria without Probability Assessments 151\u003c\/p\u003e \u003cp\u003eDecision-Making Criteria with Probability Assessments 159\u003c\/p\u003e \u003cp\u003eExpected Value of Perfect Information 162\u003c\/p\u003e \u003cp\u003eModeling 177\u003c\/p\u003e \u003cp\u003eDecision Trees 179\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Simulation 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 202\u003c\/p\u003e \u003cp\u003eProcess Flows 202\u003c\/p\u003e \u003cp\u003eProbability Distributions 203\u003c\/p\u003e \u003cp\u003eRandom Number Generation 210\u003c\/p\u003e \u003cp\u003eDiscrete-Event versus Continuous Simulation 211\u003c\/p\u003e \u003cp\u003eMonte Carlo Simulation 213\u003c\/p\u003e \u003cp\u003eAgent-Based Simulation 215\u003c\/p\u003e \u003cp\u003eSimulation in Health Care 215\u003c\/p\u003e \u003cp\u003eQueuing Analysis 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Process Improvement and Patient Flow 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 230\u003c\/p\u003e \u003cp\u003eProcess Mapping 231\u003c\/p\u003e \u003cp\u003eValue Stream Mapping 233\u003c\/p\u003e \u003cp\u003eUse of Maps and Charts in Health Care 240\u003c\/p\u003e \u003cp\u003eStaffing 242\u003c\/p\u003e \u003cp\u003eWorkload Management 243\u003c\/p\u003e \u003cp\u003eProductivity and Efficiency Analysis 245\u003c\/p\u003e \u003cp\u003eCommon Health Care Productivity and Efficiency Measures 248\u003c\/p\u003e \u003cp\u003eImproving Productivity and Efficiency 249\u003c\/p\u003e \u003cp\u003eMiniCase: Improving Process Flow to Improve Service-Level Performance Statistics 253\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Facility Layout 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 257\u003c\/p\u003e \u003cp\u003eLayout Considerations 258\u003c\/p\u003e \u003cp\u003eTypes of Layouts 262\u003c\/p\u003e \u003cp\u003eMuther Diagrams 264\u003c\/p\u003e \u003cp\u003eWorkload Management 266\u003c\/p\u003e \u003cp\u003eEvaluating Different Types of Layouts 267\u003c\/p\u003e \u003cp\u003eBasics of Optimization 270\u003c\/p\u003e \u003cp\u003eOptimization Using Excel Solver 272\u003c\/p\u003e \u003cp\u003eOptimizing Facility Layout and Design 280\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III MANAGING HEALTH CARE OPERATIONS QUALITY 287\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Managing Quality in a Health Care Setting 289\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Service Quality? 290\u003c\/p\u003e \u003cp\u003eQuality Planning, Control, and Improvement 291\u003c\/p\u003e \u003cp\u003eQuality and Financial Performance 292\u003c\/p\u003e \u003cp\u003eSeven Tools for Quality Control 294\u003c\/p\u003e \u003cp\u003eSix Sigma Concepts 305\u003c\/p\u003e \u003cp\u003eSix Sigma and Lean 311\u003c\/p\u003e \u003cp\u003eMiniCase: Delayed Room Cleaning Dilemma 320\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Quality Control and Improvement 323\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDesign of Quality Control Systems 324\u003c\/p\u003e \u003cp\u003eProcess Quality Control 324\u003c\/p\u003e \u003cp\u003eVariables Control 327\u003c\/p\u003e \u003cp\u003eUsing Control Charts 331\u003c\/p\u003e \u003cp\u003eProcess Capability 334\u003c\/p\u003e \u003cp\u003eTotal Quality Management and Continuous Improvement 337\u003c\/p\u003e \u003cp\u003eInternational Organization for Standardization Certification 338\u003c\/p\u003e \u003cp\u003eMalcolm Baldrige Award 340\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV PLANNING AND CONTROLLING HEALTH CARE OPERATIONS 351\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Lean Concepts in Health Care 353\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 354\u003c\/p\u003e \u003cp\u003eWhat Is Lean? 354\u003c\/p\u003e \u003cp\u003eControlling Waste 355\u003c\/p\u003e \u003cp\u003eControlling Flow with a Kanban System 357\u003c\/p\u003e \u003cp\u003eKaizen Events 359\u003c\/p\u003e \u003cp\u003eValue Stream Mapping 362\u003c\/p\u003e \u003cp\u003eMeasures and Tools 362\u003c\/p\u003e \u003cp\u003eAdverse Effects of Becoming Too Lean 364\u003c\/p\u003e \u003cp\u003eMiniCase: Using Lean Concepts to Improve Inpatient Care 366\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Forecasting for Health Care Management 369\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnalyzing Data Using Time Series and Regression Models 370\u003c\/p\u003e \u003cp\u003eLinear and Nonlinear Trends 371\u003c\/p\u003e \u003cp\u003eSeasonality in Data 372\u003c\/p\u003e \u003cp\u003eNaive Forecasting 376\u003c\/p\u003e \u003cp\u003eMoving Averages 378\u003c\/p\u003e \u003cp\u003eWeighted Moving Averages 381\u003c\/p\u003e \u003cp\u003eExponential Smoothing 383\u003c\/p\u003e \u003cp\u003eAutocorrelation 387\u003c\/p\u003e \u003cp\u003eRegression as a Forecasting Technique 393\u003c\/p\u003e \u003cp\u003eMultiple Regression Model 402\u003c\/p\u003e \u003cp\u003eMeasuring Accuracy 409\u003c\/p\u003e \u003cp\u003eMeasuring Forecasting Errors 423\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Project Management 431\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 432\u003c\/p\u003e \u003cp\u003eRole of Project Manager 432\u003c\/p\u003e \u003cp\u003eObjectives and Trade-Offs 433\u003c\/p\u003e \u003cp\u003ePlanning and Control in Projects 435\u003c\/p\u003e \u003cp\u003eProject Scheduling 437\u003c\/p\u003e \u003cp\u003eCritical Path Method 440\u003c\/p\u003e \u003cp\u003eGantt Charts 448\u003c\/p\u003e \u003cp\u003eProgram Evaluation and Review Technique 451\u003c\/p\u003e \u003cp\u003eImplementation 453\u003c\/p\u003e \u003cp\u003eMiniCase: Implementing Electronic Medical Records at St. Hampton’s Hospital 457\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Aggregate Planning, Scheduling, and Capacity Management in Health Care 461\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAggregate\/Central Planning 462\u003c\/p\u003e \u003cp\u003eResource Planning and Control 464\u003c\/p\u003e \u003cp\u003eScheduling and Capacity Management 468\u003c\/p\u003e \u003cp\u003eWorkforce Scheduling 468\u003c\/p\u003e \u003cp\u003eDispatching Rules 473\u003c\/p\u003e \u003cp\u003eJob Sequencing 474\u003c\/p\u003e \u003cp\u003eJohnson’s Rule 475\u003c\/p\u003e \u003cp\u003eService Facility Location Analysis 486\u003c\/p\u003e \u003cp\u003eCenter of Gravity Method 487\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Inventory Management 501\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 502\u003c\/p\u003e \u003cp\u003ePurpose of Inventories 502\u003c\/p\u003e \u003cp\u003eCosts of Inventories 504\u003c\/p\u003e \u003cp\u003eEconomic Order Quantity 506\u003c\/p\u003e \u003cp\u003eIndependent versus Dependent Demand 509\u003c\/p\u003e \u003cp\u003ePeriodic Review Systems 510\u003c\/p\u003e \u003cp\u003eContinuous Review Systems 511\u003c\/p\u003e \u003cp\u003eABC Inventory Management 515\u003c\/p\u003e \u003cp\u003eInventory Management Technology 519\u003c\/p\u003e \u003cp\u003eIndex 525\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eJohn F. Kros, PhD,\u003c\/b\u003e is a professor of marketing?and supply chain management in the College of Business at East Carolina University in Greenville, North Carolina.?He also is the coauthor of \u003ci\u003eStatistics for Health Care Professionals: Working with Excel.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEvelyn C. Brown, PhD,\u003c\/b\u003e is a professor in the Department of Engineering and Associate Dean for Research in the College of Technology and Computer Science at East Carolina University, Greenville, North Carolina.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eHealth Care Operations and Supply Chain Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis innovative text offers a thorough foundation\u003c\/b\u003e in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHealth Care Operations and Supply Chain Management\u003c\/i\u003e offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHealth Care Operations and Supply Chain Managemen\u003c\/i\u003et contains:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLeading edge concepts and techniques\u003c\/li\u003e \u003cli\u003eReal-life data and actual examples from health care settings to underscore the main concepts in the text\u003c\/li\u003e \u003cli\u003eInstruction in the use of Microsoft Excel for health care operations and supply side management\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989350432997,"sku":"NP9781118109779","price":92.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118109779.jpg?v=1761783771","url":"https:\/\/k12savings.com\/products\/health-care-operations-and-supply-chain-management-isbn-9781118109779","provider":"K12savings","version":"1.0","type":"link"}