Health Care Managers in Transition

The Changing Role of Health Care Managers

A valuable guide that helps health care managers redefine theirresponsibilities so they can function more effectively in thisdramatically evolving industry. The authors identify and describethe ten key role shifts
that are part of making the transition to a new, more dynamicstyle of leadership. Filled with questionnaires and step-by-stepguidelines, this hands-on tool offers sound insights andnuts-and-bolts advice. A New Era for Health Care Managers.

From a Provider to a Customer Orientation.

From Getting By to Raising Standards.

From Directing to Empowering Your Staff.

From Employee as ExpAndable Resource to Employee as Customer.

From Reactive to Proactive Behavior.

From Tradition and Safety to Experimentation and Risk.

From Busyness to Results.

From Turf Protection to Teamwork Across Lines.

From "We-They'' Thinking to Organizational Perspective.

From Cynicism to Optimism.

Gaining Organizational Support for Making Role Changes.

Achieving Personal and Organizational Success. WENDY LEEBOV is currently associate vice president of human resources for the Albert Einstein Healthcare Network in Philadelphia, where she is responsible for organizational learning and performance enhancement strategies.Previously, WAndy was founder and president of the Einstein Consulting Group, a subsidiary of Albert Einstein Healthcare Network that received international recognition for leadership and expertise on service and quality improvement stategies in health care. WAndy is a nationally recognized speaker, author, and consultant, having written five books on service and quality improvement, including Service Quality Improvement: The Customer Satisfaction Strategy for Health Care and Healthcare Managers in Transition (with Gail Scott), and Patient Satisfaction: A Guide to Practice Enhancement (with Gail Scott and Michael Vergare, MD). WAndy has her BA degree from Oberlin College, as well as her master's and doctoral degrees in education from the Harvard Graduate School of Education. Shows how the role of the health care manager must be redefined to meet the needs of a dramatically evolving industry. Offers strategies for moving smoothly from approaches that were once successful to the new requirements of health care leadership.This valuable book helps health care managers redefine their responsibilities so that they can function more effectively within this dramatically changing industry. Drawing on years of practical experience helping health care staff achieve their strategic objectives, the authors offer sound insights and nuts-and-bolts advice for moving into a new, more dynamic style of leadership.They identify and describe ten key 'role shifts' that are part of making this transition. For each role shift, the authors provide a short questionnaire to helpmanagers discover their strengths and identify areas where change may be needed, and they provide step-by-step guidelines for making the change from the old style to the new. This study shows how the role of the health care manager must be redefined to meet the needs of a dramatically evolving industry. It offers strategies for moving smoothly to meet the new requirements of health care leadership.