{"product_id":"handbook-of-veterinary-communication-skills-isbn-9781405158176","title":"Handbook of Veterinary Communication Skills","description":"This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business.  \u003cp\u003eThe book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as:\u003c\/p\u003e \u003cul type=\"disc\"\u003e \u003cli\u003eReal-life case studies to help you apply your learning to real scenarios\u003c\/li\u003e \u003cli\u003eSimple step-by-step guidelines showing you how to deal with specific situations\u003c\/li\u003e \u003cli\u003eExamples of written resources you can use in practice\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.\u003c\/p\u003e Contributors vii \u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003eAcknowledgements xi\u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Basic communication skills 1\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eMary Kirwan\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eBackground and origins 1\u003c\/p\u003e \u003cp\u003eThe importance of communication 2\u003c\/p\u003e \u003cp\u003eDefinition of key terms 3\u003c\/p\u003e \u003cp\u003eModels of communication 4\u003c\/p\u003e \u003cp\u003eVerbal and non-verbal communication 7\u003c\/p\u003e \u003cp\u003eListening 15\u003c\/p\u003e \u003cp\u003eThe cultural context of communication 21\u003c\/p\u003e \u003cp\u003eSummary 22\u003c\/p\u003e \u003cp\u003eReferences 22\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 A framework for the veterinary consultation 25\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eAlan Radford\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 25\u003c\/p\u003e \u003cp\u003eA guide to the veterinary consultation based on the Calgary–Cambridge observation guide 27\u003c\/p\u003e \u003cp\u003eThe physical examination 37\u003c\/p\u003e \u003cp\u003eClosing the consultation 37\u003c\/p\u003e \u003cp\u003eSummary 38\u003c\/p\u003e \u003cp\u003eReferences 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Professional, ethical and legal aspects of communication 39\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eCarol Gray\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 39\u003c\/p\u003e \u003cp\u003eCommunicating professionalism 39\u003c\/p\u003e \u003cp\u003eGathering information from clients 41\u003c\/p\u003e \u003cp\u003eGiving information to clients 42\u003c\/p\u003e \u003cp\u003eInformed consent 47\u003c\/p\u003e \u003cp\u003eReferences 59\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Compassionate communication: working with grief 62\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eSusan Elizabeth Dawson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 62\u003c\/p\u003e \u003cp\u003eThe HCAB 63\u003c\/p\u003e \u003cp\u003eReview of quality-of-life indicators 93\u003c\/p\u003e \u003cp\u003eSetting up and running continuing care clinics 95\u003c\/p\u003e \u003cp\u003ePET loss support groups 96\u003c\/p\u003e \u003cp\u003eCPD opportunities 97\u003c\/p\u003e \u003cp\u003eResources and useful websites 97\u003c\/p\u003e \u003cp\u003eReferences 98\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Dealing with difficult situations 100\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eCarol Gray and Jenny Moffett\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 100\u003c\/p\u003e \u003cp\u003eThe use of veterinary communication skills at the end-of-life 100\u003c\/p\u003e \u003cp\u003eA seven-step approach to communication at the end-of-life 102\u003c\/p\u003e \u003cp\u003eEuthanasia – before, during and after 105\u003c\/p\u003e \u003cp\u003eWelfare concerns 109\u003c\/p\u003e \u003cp\u003eInformed clients 110\u003c\/p\u003e \u003cp\u003eCommunicating cost 112\u003c\/p\u003e \u003cp\u003eDealing with anger 115\u003c\/p\u003e \u003cp\u003eCommunication of mistakes 118\u003c\/p\u003e \u003cp\u003eReferences 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Communicating with colleagues 127\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eGeoff Little\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 127\u003c\/p\u003e \u003cp\u003eThe team and its leader 128\u003c\/p\u003e \u003cp\u003eInduction schemes and mentoring 131\u003c\/p\u003e \u003cp\u003eAppraisals 132\u003c\/p\u003e \u003cp\u003eExit interview 133\u003c\/p\u003e \u003cp\u003eDelegation 134\u003c\/p\u003e \u003cp\u003eStandard operating procedures 136\u003c\/p\u003e \u003cp\u003eStaff suggestion scheme 139\u003c\/p\u003e \u003cp\u003ePractice meetings 142\u003c\/p\u003e \u003cp\u003eReporting structure 144\u003c\/p\u003e \u003cp\u003eRotas 145\u003c\/p\u003e \u003cp\u003eInterpractice communication 145\u003c\/p\u003e \u003cp\u003eReferences 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Communicating with a wider audience 149\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eJenny Moffett\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePublic speaking for beginners 149\u003c\/p\u003e \u003cp\u003eVeterinary medicine and the media – a meeting of two worlds 155\u003c\/p\u003e \u003cp\u003eReferences 166\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Communication and self-care in the veterinaryprofession 168\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCommunication, stress and the individual 168\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eMartina A. Kinsella\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe first step to inner freedom 169\u003c\/p\u003e \u003cp\u003eMoving from victim to victor 170\u003c\/p\u003e \u003cp\u003eImplementing change 171\u003c\/p\u003e \u003cp\u003eLearning assertiveness skills and becoming an assertive individual 173\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBeyond words: communication, social relationship and health 176\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eDavid Bartram\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe disclosure phenomenon 177\u003c\/p\u003e \u003cp\u003eImportance of social relationships 180\u003c\/p\u003e \u003cp\u003eThe role of telephone support helplines 183\u003c\/p\u003e \u003cp\u003eSummary and conclusions 185\u003c\/p\u003e \u003cp\u003eAcknowledgements 185\u003c\/p\u003e \u003cp\u003eReferences (Communication, stress and the individual) 185\u003c\/p\u003e \u003cp\u003eFurther reading (Communication, stress and the individual) 186\u003c\/p\u003e \u003cp\u003eReferences (Beyond words: communication, social relationships and health) 186\u003c\/p\u003e \u003cp\u003eIndex 190\u003c\/p\u003e  \"Packed with useful information about the way that communication has evolved and how to handle different situations, this recently published handbook should be a graduation present to all new vets entering the difficult world of practice.\" (\u003ci\u003eVets Today\u003c\/i\u003e, November 2010)  \u003cp\u003e\"\u003ci\u003eHandbook of Veterinary Communication Skills\u003c\/i\u003e covers all key areas of communication and surveys everything from ethics and legal spects to handling clients, colleagues, and difficult treatment options alike. Real-life case studies accompany step-by-step guidelines showing how to handle specific situations, and examples of written resources that can be used in practice. Any library catering to veterinary students must have this!\" (\u003ci\u003eMidwest Book Review\u003c\/i\u003e, September 2010) \u003c\/p\u003e  \u003cb\u003eCarol Gray\u003c\/b\u003e is a Lecturer in Veterinary Communication Skills at the University of Liverpool, and has been instrumental in the introduction of communication skills training to UK veterinary undergraduates.  She is also a Fellow of the Higher Education Academy, a Registered Practitioner with the HE Academy, UK, and is a member of the LIVE team (RVC Centre for Excellence in Veterinary Education).  \u003cp\u003e\u003cb\u003eJenny Moffett\u003c\/b\u003e is Director of Communications at Ross University of Veterinary Medicine, St. Kitts. She is a past editor of the Irish Veterinary Journal and a freelance veterinary journalist. She holds a veterinary degree from the Royal Veterinary College, London, a Master's in Science Communication from Dublin City University and a Diploma in Marketing Communications from the Communications \u0026amp; Management Institute, Dublin.\u003c\/p\u003e  \"The authors have done a superb job of describing communication skills and the major issues in the profession...using a skills-based approach.\"\u003cbr\u003e —\u003cb\u003eCindy L. Adams\u003c\/b\u003e, Veterinary Medicine, University of Calgary, Canada  \u003cp\u003eThis is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business.\u003c\/p\u003e \u003cp\u003eThe book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eReal-life case studies to help you apply your learning to real scenarios\u003c\/li\u003e \u003cli\u003eSimple step-by-step guidelines showing you how to deal with specific situations\u003c\/li\u003e \u003cli\u003eExamples of written resources you can use in practice\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47989344534757,"sku":"NP9781405158176","price":67.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781405158176.jpg?v=1761783747","url":"https:\/\/k12savings.com\/products\/handbook-of-veterinary-communication-skills-isbn-9781405158176","provider":"K12savings","version":"1.0","type":"link"}