{"product_id":"great-customer-service-on-the-telephone-isbn-9780814477953","title":"Great Customer Service on the Telephone","description":"\u003cp\u003e\u003cstrong\u003eA thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.\u003c\/p\u003e\u003cp\u003eIn this book, you will be able to double your effectiveness when you learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehandle irate customers\u003c\/li\u003e\n\u003cli\u003eend those \"endless\" calls\u003c\/li\u003e\n\u003cli\u003etake meaningful messages\u003c\/li\u003e\n\u003cli\u003ehandle conference calls and transfer calls\u003c\/li\u003e\n\u003cli\u003escreen calls and ask focused questions\u003c\/li\u003e\n\u003cli\u003euse the phone during emergencies\u003c\/li\u003e\n\u003cli\u003eimprove your voice effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWith worksheets, checklists, and fill-in forms, \u003cem\u003eGreat Customer Service on the Telephone\u003c\/em\u003e will inspire fabulous phone service.\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":46142828347621,"sku":"NP9780814477953","price":12.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780814477953.jpg?v=1747941288","url":"https:\/\/k12savings.com\/products\/great-customer-service-on-the-telephone-isbn-9780814477953","provider":"K12savings","version":"1.0","type":"link"}