{"product_id":"good-services-isbn-9789063695439","title":"Good Services","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't.\u003cbr\u003e\u003cbr\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"BIS Publishers","offers":[{"title":"Default Title","offer_id":44897606467813,"sku":"NP9789063695439","price":23.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/k12savings.com\/products\/good-services-isbn-9789063695439","provider":"K12savings","version":"1.0","type":"link"}